Pulseway
- Company typePrivate
- Founded2009
- HeadquartersDublin, Ireland
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Pulseway firmographics
Firmographics- Name
- Pulseway
- Legal name
- MMSoft Design Ltd.
- Website
- https://pulseway.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Where Pulseway is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- Ireland
- HQ region
- Europe
Offices1 record
Markets served
Pulseway business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Software Subscription: Pulseway operates as a subscription-based SaaS model where customers pay recurring fees for software licenses. Licenses are sold on a per-seat/per-endpoint basis as indicated by Order Form references. Subscriptions auto-renew at then-current list prices unless cancelled 30-60 days before renewal. Fees are non-refundable and based on licensed quantities rather than actual usage.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing with per-endpoint licensing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Pulseway product offering
Product offeringCore offering
Pulseway provides a cloud-based Remote Monitoring and Management (RMM) SaaS platform that enables IT departments and Managed Service Providers to monitor, manage, automate, patch, back up, and remotely control workstations, servers, network devices, and mobile endpoints from any device. The platform bundles RMM, patch management, network monitoring, remote control, IT automation, MDM, unified backup, PSA ticketing, NOC services, and integrated endpoint security into a single subscription sold per endpoint with annual billing.
Product overview
Pulseway is a unified RMM (Remote Monitoring and Management) software platform, part of the Kaseya family, designed to help IT departments and MSPs manage workstations, servers, networks, and mobile devices from anywhere. The core RMM Software serves as the central platform, while modular add-ons include Patch Management (for OS and 300+ third-party apps), Network Monitoring (SNMP-based), Remote Control (secure remote access), IT Automation (AI-powered workflow generator), NOC Services (24x7 monitoring), and Backup Software (covering physical appliances, endpoints, and SaaS applications). Security is reinforced through integrated antivirus solutions from Webroot and Bitdefender. Additional offerings include PSA for ticketing, IT Documentation integration, and specialized solutions for MSPs, IT Departments, and Education. The platform features a mobile-first design with native iOS and Android apps, supports Windows/Mac/Linux endpoints, and leverages AI for workflow automation with claimed 96% success rates. The company serves over 13,000 customers and has operated for over 15 years.
Differentiator
Problem solved
Functional benefit
Brands
- Pulseway RMM: Remote Monitoring and Management software platform for centralized IT management of all devices.
- Pulseway MDM
- Pulseway Unified Backup
- Pulseway NOC Services
- Pulseway PSA
- Webroot Endpoint Protection (via Pulseway)
- Bitdefender Endpoint Security (via Pulseway)
Products and services
- Pulseway RMM Software Centralized Remote Monitoring and Management platform enabling IT departments and MSPs to monitor, manage, and troubleshoot workstations, servers, networks, and mobile devices from anywhere in real time.
- Pulseway Patch Management Automated patch management product for Windows, Mac, and Linux operating systems and 300+ third-party applications, with policy-based scheduling, mobile approval, compliance dashboards, and CVE vulnerability tracking.
- Pulseway IT Automation (AI-Powered) IT automation product combining an AI-powered workflow generator, auto-remediation technology, a multi-language scripting engine supporting PowerShell, Batch, VBScript, and Bash, and prebuilt workflow templates for patching, security remediation, software deployment, system health checks, and user onboarding/offboarding.
- Pulseway Network Monitoring Software Network monitoring product providing SNMP monitoring, automatic device discovery, topology mapping, actionable alerting, and SSH command execution for routers, switches, printers, and other network infrastructure.
- Pulseway Remote Control Secure remote access and control product for Windows and macOS devices from any device including smartphones, with unlimited sessions, multi-screen support, file transfer, session recording, and Remote Control on Demand for non-enrolled computers.
- Pulseway Mobile Device Management (MDM) Mobile Device Management product for remotely managing iOS devices through the RMM platform, including Apple Business Manager integration, zero-touch deployment, remote wipe, and policy enforcement.
- Pulseway Unified Backup Enterprise-class backup product covering physical appliances, endpoint backup for Windows, SaaS backup for Microsoft 365, Google Workspace, and Salesforce, and Azure workload protection with immutable storage and disaster recovery.
- Webroot Endpoint Protection (integrated via Pulseway) Integrated endpoint protection product powered by Webroot machine learning technology, providing DNS protection, real-time threat classification, and Security Awareness Training, deployable and manageable from the Pulseway console.
- Bitdefender Endpoint Security (integrated via Pulseway) Integrated endpoint security product combining multi-layered antivirus, endpoint detection and response, email security for Microsoft 365, full disk encryption, advanced threat security with sandboxing, and Bitdefender anomaly defense, deployable from the Pulseway RMM.
- Pulseway NOC Services Managed Network Operations Center service providing 24x7x365 monitoring and support by Pulseway staff, with Basic, Standard, and Premium tiers covering servers and workstations with policy management, monitoring, patching, antivirus, and automation assistance.
- Pulseway PSA Professional Services Automation product with AI-powered ticketing, natively integrated into the RMM console and mobile app for streamlined business and service management workflows for MSPs.
- Pulseway for MSPs Solution bundle for Managed Service Providers combining RMM, automation, patching, backup, MDM, and reporting to maximize MSP productivity, revenue, and customer satisfaction.
- Pulseway for IT Departments Solution bundle for internal IT departments delivering unified endpoint management to eliminate downtime through powerful automation and native integrations.
- Pulseway for Education Solution bundle for educational institutions (universities and K-12 schools) offering RMM, patch management, third-party patching, and a client portal at a 30% discount via the IT Essentials bundle.
- vPenTest and VulScan Automated vulnerability scanning products (vPenTest for internal penetration testing and VulScan for scanning) for proactive identification of security gaps as part of Pulseway's multilayered security offering.
Quantifiable outcome
- 96% workflow success rate with AI-powered workflows vs 86% with traditional manual methods
- +5 more outcomes
Companies that use Pulseway
Customer profileNamed customers13 records
Segments3 records
Ideal customer profiles3 records
Pulseway technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability5 records
Feature9 records
Pulseway partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- WebrootcoreWebroot provides machine learning-based endpoint protection integrated into the Pulseway platform. The integration offers real-time threat protection, DNS protection, and security awareness training. Webroot claims to stop up to 90% of malware and classifies over 5,000 URLs per second with less than 2% error rate.
- BitdefendercoreBitdefender provides multi-layered AV and endpoint security ranked #1 in independent trials. Features include endpoint detection and response, email security for Microsoft 365, full disk encryption, advanced threat security, and network attack defense. The partnership provides comprehensive endpoint protection integrated into Pulseway's RMM.
- Apple Business ManagercoreApple Business Manager integration enables Automated Device Enrollment (ADE) for zero-touch deployment of iOS devices into MDM management.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Pulseway competitors and assessment
Company assessmentEmerging players
- Jamf: Specialist in Apple device management for enterprise and education. Competes with Pulseway's iOS MDM module and Pulseway for Education, especially for schools and organizations with heavy Mac/iOS fleets.
- Microsoft Intune: Cloud-based endpoint and mobile device management included in Microsoft 365 plans. Increasingly overlaps with Pulseway MDM, particularly for IT departments standardizing on Microsoft tooling, and pressures MSP pricing on device management.
Broad incumbents
- ManageEngine (Zoho): Broader IT management suite including endpoint management, patch management, and network monitoring. Competes with Pulseway's Patch, Network Monitoring, and MDM modules, especially in larger enterprise and mid-market IT departments.
- SolarWinds: Established IT operations and monitoring vendor with RMM-adjacent capabilities (server, network, and application monitoring). Competes with Pulseway Network Monitoring and IT Infrastructure Monitoring for IT-department and MSP buyers.
Direct peers
- NinjaOne: Closest direct competitor in cloud-native RMM and endpoint management for MSPs and IT teams. Pulseway's own comparison pages position against NinjaOne, indicating head-to-head competition for the same MSP and mid-market IT buyer.
- Atera: All-in-one RMM and PSA platform purpose-built for MSPs and internal IT. Competes head-to-head for SMB and mid-market MSP accounts that Pulseway targets with its 'Easiest Setup' / 'Easiest To Use' positioning.
- Syncro: Unified RMM, PSA, and remote-access platform priced per technician for MSPs. Targets the same SMB/mid-market MSP segment and competes on integrated RMM + PSA value, which Pulseway also bundles via Pulseway PSA.
- Kaseya (VSA): Kaseya's flagship RMM platform and Pulseway's sister product under the same parent. Competes for the same MSP customer base and IT department buyers with a similar modular RMM/backup/security stack.
- ConnectWise: Major RMM and PSA suite for MSPs. Overlaps directly with Pulseway RMM, Patch Management, and Pulseway PSA, and is one of Pulseway's integration partners as well as a competitor in the same RFPs.
- Datto: Sister brand within Kaseya offering RMM, BCDR, and endpoint security. Directly overlaps with Pulseway RMM and Pulseway Unified Backup, and is also an integration partner, creating dual competitor-and-partner dynamics.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Pulseway social profiles
Digital presencePulseway financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pulseway leadership team
Management profileNumber of profiles
Profiles1 record
Pulseway funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pulseway M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pulseway
What does Pulseway do?
Pulseway provides a cloud-based Remote Monitoring and Management (RMM) SaaS platform that enables IT departments and Managed Service Providers to monitor, manage, automate, patch, back up, and remotely control workstations, servers, network devices, and mobile endpoints from any device. The platform bundles RMM, patch management, network monitoring, remote control, IT automation, MDM, unified backup, PSA ticketing, NOC services, and integrated endpoint security into a single subscription sold per endpoint with annual billing.
Is Pulseway a public or private company?
Pulseway is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Pulseway founded?
Pulseway was founded in 2009. It employs 1 to 10 people.
Where is Pulseway based?
Pulseway is headquartered in Dublin, Ireland, in the Europe region.
How does Pulseway make money?
One revenue line is on record: saaS Software Subscription.
Who are Pulseway's main competitors?
Emerging players on record are Jamf and Microsoft Intune. Broad incumbents are ManageEngine (Zoho) and SolarWinds. Direct peers are NinjaOne, Atera, Syncro, Kaseya (VSA), ConnectWise and Datto.
Does Pulseway have an API?
Yes. Pulseway offers a REST API for integrating with external systems, along with Client API/Plugins tutorials for Windows (.NET). Cloud API tutorials are available for .NET and Java. The platform supports integrations with various third-party tools including ticketing, documentation, endpoint protection, and backup solutions. Developer documentation is at www.pulseway.com/restapi.