The Launch Pad

What The Launch Pad does

The Launch Pad, Inc. is a privately held managed IT services provider headquartered in Odessa (Tampa Bay), Florida, founded in 1997 by CEO Ilene Rosoff. The company delivers fixed-fee, 24x7x365 managed IT services to small and medium-sized businesses, anchored by its flagship RevITup Business Care program — an outcome-aligned subscription model under which The Launch Pad is profitable only when client systems run without disruption. The product portfolio extends beyond managed IT into vertical-specific managed services series for law firms, nonprofits, and financial services; web hosting via the livehost platform (shared, VPS, dedicated, Windows); web design and SEO; remote PC access via RevITup Mobile Office; managed data backup and disaster recovery; hosted exchange; and a 650,000+ SKU online computer store.

The underlying technology stack is a traditional managed services platform built on partnerships with Microsoft (Certified Gold), VMware, HP (Platinum), and Citrix, with proprietary service brands (RevITup, LiveConnect, LiveHost) registered as trademarks. The company combines a direct field sales motion in the Tampa Bay region with a FranchiseITnow franchise replication model, an e-commerce storefront, and channel/reseller relationships with major technology vendors. Revenue is generated primarily through recurring monthly subscriptions (RevITup Business Care, Mobile Office, hosting), supplemented by professional services (onsite IT, repair, consulting), hardware resale, and franchise fees. The company has no disclosed external funding and has historically grown organically, reaching milestones including four consecutive Inc. 5000 appearances (2009-2012), CRN Elite 150 recognition (2016), and MSPmentor 501 Global rankings (No. 134 in 2014, No. 158 in 2015).

Name

The Launch Pad

Legal name

The Launch Pad, Inc.

Website

https://launchpadonline.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

The Launch Pad is a Tampa Bay-based managed IT services provider delivering fixed-fee 24x7x365 technology management, web hosting, and IT consulting to small and medium-sized businesses across legal, nonprofit, financial, healthcare, manufacturing, and general SMB verticals, supplemented by an e-commerce computer store and franchise replication program.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

Keywords

• Managed IT services
• Small business IT support
• Managed data backup
• Small business web hosting
• IT outsourcing consulting

Headquarters

HQ city

Oldsmar

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Fixed monthly fee managed IT services (RevITup Business Care) providing proactive network management, security, and technology support. Revenue model aligns provider success with customer uptime.
2. Professional Services: Onsite IT services, technical support, computer and printer repair, and IT consulting billed per service engagement
3. Web Services: Web hosting, design, development, domain registration, and SEO services including hosted exchange
4. Hardware Sales: Online computer store with over 650,000 products including computers, notebooks, printers, networking equipment, and accessories
5. RevITup Mobile Office Add-on: $9.95 per month per workstation/server for non-Business Care customers

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

The Launch Pad is a managed IT services provider delivering 24x7x365 proactive network management, security, and technology support to small and medium-sized businesses under its flagship RevITup Business Care fixed-fee subscription program. Complementing the core managed IT offering are vertical-specific service series (Legal, Nonprofit, Financial Services, Manufacturing, Healthcare), remote PC access via RevITup Mobile Office, managed data backup and disaster recovery, web hosting through the LiveHost platform, web design and development, domain registration, hosted email, and hardware sales through an online computer store stocked with 650,000+ products.

Product overview

The Launch Pad operates as a managed IT services provider offering a platform-plus-modules architecture centered on the RevITup Business Care managed services program. The core offering provides 24x7x365 technology management with a fixed monthly fee model, complemented by specialized vertical solutions including Legal, Nonprofit, and Financial Services managed IT series. Additional modules span web hosting (livehost platform with shared, VPS, and dedicated options), web design and development services, remote access (RevITup Mobile Office), data backup and disaster recovery, and an online computer store with over 650,000 products. The company also offers an IT franchise program and maintains educational resources through its TechEd webinar series and Small Business Resource Center.

Differentiator

Problem solved

Functional benefit

Brands

• RevITup: Managed IT services brand including RevITup Business Care (fixed-fee managed IT services), RevITup Mobile Office (remote PC access), RevITup TechEd (educational webinar series), and RevITup Green IT (computer recycling initiative).
• LiveConnect
• Livehost

Products and services

• RevITup Business Care Managed IT Services Fixed-fee, 24x7x365 managed IT services including proactive network management, security, technology optimization, and the bundled RevITup Mobile Office for small and medium-sized businesses across multiple verticals.
• RevITup Mobile Office Secure remote PC access solution that lets users reach their computer from any web browser; bundled free with RevITup Business Care or available at $9.95/month per workstation/server for non-customers.
• LiveConnect Managed IT Services Managed IT services and customized technology programs branded for customer-centric small business support across multiple verticals.
• Managed Data Backup and Disaster Recovery Business continuity solution delivering managed backup and disaster recovery services to protect business-critical information, accessible from the company's managed IT services menu.
• RevITup Legal Business Care Managed IT Services Series Specialized managed IT services series designed for law firms, offering up to 50% savings on technology spending with virtualization and managed services tailored to legal practice needs.
• RevITup Business Care Nonprofit Managed IT Services Series Discounted, packaged fixed-fee managed IT services series designed specifically for nonprofit organizations to deliver professional technology support within identified budgets.
• RevITup Business Care FinServ Managed IT Services Series Managed IT services tailored for financial services companies including credit and debt management counseling firms, addressing security, regulatory compliance, and data protection needs.
• LiveHost Small Business Web Hosting Small business web hosting platform offering shared hosting, VPS hosting, dedicated servers, and Windows-based hosting packages backed by a 99.9% uptime guarantee.
• Web Design and Development Award-winning website design and development services including custom-tailored web solutions, portfolio showcase, and SEO marketing services for small businesses.
• SMB WebPacs Fixed-Price Web Design Packages Fixed-priced web design packages providing affordable, pre-bundled website solutions for small businesses.
• Hosted Exchange Email Hosted Microsoft Exchange email service with anti-spam protection for business communication and collaboration needs.
• Domain Registration Domain name registration and management services including WHOIS search capabilities.
• Online Computer Store E-commerce platform offering over 650,000 computer hardware products including desktops, notebooks, printers, networking equipment, and accessories, with same-day shipping and free shipping over $399.
• FranchiseITnow Managed IT Franchise Program Managed IT franchise program allowing entrepreneurs to replicate The Launch Pad's managed IT services business model in their own markets; promoted in partnership with ChannelPro Magazine starting 2009.
• Professional IT Services Onsite and remote technical support, computer and printer repair, IT consulting, and business networking services billed per engagement for local and national clients.

Quantifiable outcome

• 245% three-year sales growth demonstrates customer value and market acceptance
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Certified Gold Partner, Microsoft Certified Business Solutions Partner, and Microsoft Small Business Specialist. Provides access to Microsoft technology stack, support resources, and customer credibility for Windows, Office, and server solutions.
• VMwarecoreTechnology or IntegrationVMware Certified Partner status enabling virtualization solutions and cloud infrastructure services for customers.
• HP (Hewlett-Packard)coreChannel Partner/ Reseller/ DistributorHP Platinum Business Partner status for computer hardware resale including notebooks, desktops, printers, and supplies.
• International Technology Legal AssociationminorStrategic or Co-development PartnerProfessional association partnership supporting legal technology solutions and industry expertise sharing.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Trapp Technology: A managed IT services and cloud provider offering fixed-fee IT management, virtual CIO services, and business continuity to SMBs. Same fixed-fee managed services model and SMB orientation as The Launch Pad.
• Dataprise: Mid-Atlantic managed IT services and cybersecurity provider for SMBs and mid-market, offering co-managed IT and 24x7 service desk. Comparable managed IT services delivery with SMB target market.
• Marco Technologies: Managed IT, cloud, print, and unified communications provider serving SMB and mid-market customers across the U.S. Midwest. Directly comparable target segment and bundled managed services offering.
• iCorps Technologies: Managed IT services provider focused on small and mid-sized businesses with fixed-fee managed services, IT consulting, and cloud solutions across U.S. regions. Closely comparable business model, customer segment, and delivery mechanism.
• Taylored Systems: SMB-focused managed IT, voice, and document services provider in the U.S. Southeast. Comparable regional SMB MSP profile with recurring managed services revenue.

Others

• Datto: Backup, disaster recovery, and RMM technology vendor commonly used by SMB MSPs. Comparable backup/DR managed platform technology offering to The Launch Pad's managed backup service.

Broad incumbents

• ConnectWise: Large PSA, RMM, and cybersecurity platform vendor widely used by SMB MSPs. Functions as the underlying business software layer for U.S. managed IT services providers including The Launch Pad.
• Kaseya: Global provider of IT management software (RMM, PSA, security) used by managed service providers including The Launch Pad. A broad incumbent in the MSP tooling ecosystem rather than a direct service competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/revitupnow
• LinkedInlinkedin.com/company/launch-pad

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Launch Pad