FSI
FSI provides a cloud-based CMMS/EAM platform purpose-built for healthcare facilities and HTM operations, serving 950+ hospitals across the US and 11 countries with work order management, compliance, mobile, and AI analytics modules delivered via Azure-hosted SaaS subscriptions.
- Company typePrivate
- Founded2002
- HeadquartersPittsburgh, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What FSI does
FSI is a Pittsburgh-based software company, founded in 2002 and operating as FSI LLC, that provides a cloud-based computerized maintenance management system (CMMS) and enterprise asset management (EAM) platform purpose-built for healthcare facilities and Healthcare Technology Management (HTM) operations. The company serves 950+ hospitals across 48 US states and 11 countries, managing more than 650 million square feet of healthcare facility space through its core CMS platform and an integrated suite of modules covering work order management, mobile field service (CMS Tech and the Inbox companion app), floor plan visualization (CMS View), compliance rounding (CMS Rounding Manager with AI image analysis), electronic compliance binders (eBinders), space management (CMS Space Manager), CAD drawing management, capital planning, virtual reality facility tours (VR360), and AI-powered analytics (CMS Analytics with Analytics AI+ for natural language queries). The technology is delivered as SaaS on Microsoft Azure, with iOS mobile applications and a public REST/JSON API supporting integrations with ServiceNow, PartsSource, Fluke OneQA, Cynerio, Veoci, CRx, and others.
FSI monetizes primarily through annual subscription pricing for the core CMMS and add-on modules, supplemented by professional services revenue from on-site data collection, asset inventory, barcoding, and CAD documentation performed by its Inventory Services team, plus premium support offerings and ancillary asset tag hardware sales. Pricing is quote-based and not publicly disclosed. The go-to-market is enterprise field sales targeting healthcare systems via "Request a Demo" CTAs, an annual User Conference (145+ attendees in 2025), industry events (ASHE, AAMI), a Customer Advisory Board, and an Early Adopter Program for new feature testing. In 2022, the company received institutional investment that funded a Board of Directors and the addition of CEO Zachary Seely, Chief of Staff Joe Zimmer, and Director of Sales Jason Rolfe. Healthcare is the primary vertical; the platform is also marketed into Education, Manufacturing/Industrial, Independent Service Organizations, and Public Sector segments. Certifications include SOC 2 Type 2 and HIPAA compliance.
FSI firmographics
Firmographics- Name
- FSI
- Legal name
- FSI LLC
- Website
- https://fsiservices.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- FSI provides a cloud-based CMMS/EAM platform purpose-built for healthcare facilities and HTM operations, serving 950+ hospitals across the US and 11 countries with work order management, compliance, mobile, and AI analytics modules delivered via Azure-hosted SaaS subscriptions.
- Ownership category
- akta.pro rank
FSI industry classification
Industry- Product category
- Healthcare Facilities Management Software (Healthcare CMMS/EAM)
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Asset & Maintenance Management (EAM/CMMS) Platforms (HDAEAEAM)
- akta.pro secondary industries
- Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL), Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)
Keywords
Where FSI is headquartered
LocationHeadquarters
- HQ city
- Pittsburgh
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
FSI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- CMMS Software Subscription: Cloud-based CMMS/EAM software deployed on subscription basis. Includes core CMS platform plus optional modules like CMS View, Tech, Rounding Manager, Space Manager, Analytics, eBinders, and Capital Planning. Customers can enable API Access as part of their contract.
- On-site Data Collection Services: Asset inventory, barcoding, and CAD documentation services performed by FSI's Inventory Services team. Team walks thousands of square feet weekly collecting asset data alongside Facilities and Biomed staff.
- Premium Support: Enhanced support offerings including staff training, process improvement, and data standardization assistance such as Premium Support for Adventist HealthCare
- Asset Tags: Convenient online ordering of standard and custom asset tags for healthcare facilities
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Healthcare CMMS - Custom Pricing |
| Subscription | Annual | FSI Standard API Access |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
FSI product offering
Product offeringCore offering
FSI sells a cloud-based Computerized Maintenance Management Software (CMMS) and Enterprise Asset Management (EAM) platform purpose-built for healthcare facilities and Healthcare Technology Management (HTM) operations. The platform — branded CMS — provides work order management, asset tracking, compliance documentation, preventive maintenance, capital planning, and analytics as an integrated suite, supplemented by on-site asset data collection/inventory services and a physical asset-tag online store for healthcare customers.
Product overview
FSI provides a cloud-based CMMS/EAM platform purpose-built for healthcare facilities and Healthcare Technology Management (HTM) operations. The platform operates as a unified core system (CMS Core, now part of Ultimo) with an integrated suite of specialized modules covering the full maintenance lifecycle: CMS Tech (mobile work orders), CMS View (floor plan visualization), Inbox (mobile companion app), CMS Analytics (data analytics with AI), CMS Rounding Manager (compliance rounding), eBinders (electronic compliance documentation), CMS Drawing Manager (CAD drawing management), CMS Space Manager (space management), Capital Planning (capital investment planning), and VR360 (virtual facility environments). Additional offerings include Flow (no-code automation engine), a Public API, and on-site inventory/data collection services. The architecture is platform-plus-modules, with all products sharing a unified database for integrated data across work orders, assets, spaces, and compliance.
Differentiator
Problem solved
Functional benefit
Brands
- CMS: Custom Maintenance Software - the core CMMS/EAM platform purpose-built for healthcare facilities and HTM operations
- CMS Core
- CMS Tech
- CMS View
- CMS Rounding Manager
- CMS Space Manager
- CMS Drawing Manager
- CMS Analytics
- CMS Capital Planning
- eBinders
- Inbox
- Flow
- Analytics AI+
- VR360
Products and services
- CMS Core Foundational cloud-based CMMS/EAM platform for healthcare facilities and Healthcare Technology Management (HTM) operations. Provides work order management, asset tracking, compliance documentation, and reporting as a single integrated platform. Now part of Ultimo.
- CMS Tech Mobile application for field technicians to complete work orders and preventive maintenance inspections online or offline on iPad or mobile devices, with automated notifications and tailored workflows.
- CMS View Graphical floor plan visualization tool enabling technicians to locate work orders and assets directly on building drawings, supporting architectural, life safety, and electrical drawings with location tracking and Spot Shadow features.
- Inbox Lightweight mobile companion app for CMS Tech that provides technicians with personalized quick access to assigned work across segments for fast work order completion on the go.
- CMS Analytics
Quantifiable outcome
- Work order accountability increased from 30% to 80% at Yale New Haven Health
- +3 more outcomes
Companies that use FSI
Customer profileNamed customers22 records
Segments5 records
Ideal customer profiles2 records
FSI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability6 records
Feature13 records
FSI partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and strategic.
- PartsSourcecoreIntegrated materials procurement partnership saving time in sourcing and purchasing. Users can launch PartsSource and browse relevant parts directly from within an FSI work order, streamlining parts ordering workflow.
- EnstoastrategicStrategic partnership with Enstoa (Consertus company) for development of CMS Analytics module. Enstoa brings extensive healthcare analytics expertise. In 2026, FSI partnered with Enstoa for Analytics AI+ development - an AI-chat addition for natural language data queries within the Analytics module.
- CyneriocoreCybersecurity integration partnership for healthcare IoT device security. When network vulnerabilities are detected in connected devices, work orders are automatically created to address security concerns within CMS.
- Fluke BiomedicalcoreIntegration with Fluke Biomedical OneQA workflow automation capabilities allowing users to launch and capture device testing results directly within CMS for streamlined biomedical equipment testing.
- ServiceNowcoreServiceNow integration simplifying service requests with seamless process for creating and routing work orders. Keeps ServiceNow updated when work is completed in CMS.
- VeocicoreVeoci integration boosts efficiency in rounding workflows, allowing users to initiate work order creation from within the CMMS and stay up to date with real-time data synchronization across platforms.
- CRxcoreCRx Rounding integration supports deficiency management with integrated rounding, permits, and emergency management capabilities to optimize compliance workflows.
- Microsoft AzurecoreCloud infrastructure partnership using Microsoft Azure for secure, fault-tolerant, and highly available CMMS deployment. FSI leverages Azure components for data privacy and security compliance.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
FSI competitors and assessment
Company assessmentDirect peers
- Planon: IWMS and facility management software used by hospitals and universities for space, maintenance, and real estate management. Comparable as a vertical-focused facilities and maintenance platform with overlapping work order, space, and asset modules.
- UpKeep: Mobile-first CMMS and asset operations management platform used across manufacturing, facilities, and healthcare. Comparable as a modern SaaS CMMS with a similar product surface (work orders, asset tracking, mobile apps, integrations) competing for maintenance budgets.
- Fiix (by Rockwell Automation): Cloud-based CMMS focused on maintenance, asset management, and work orders, now owned by Rockwell Automation. Comparable as a SaaS CMMS targeting maintenance teams with mobile and analytics features, often evaluated by mid-market and enterprise facilities organizations.
- Ultimo: European EAM/CMMS software provider that FSI's website indicates now owns or has merged with FSI. Comparable because it sells enterprise maintenance management software with similar work order, asset, and lifecycle modules, and is now directly tied to FSI's strategic direction.
- ARCHIBUS (Eptura): Integrated workplace management system (IWMS) covering facility, real estate, and asset management. Comparable because FSI lists ARCHIBUS as an integration partner and the two compete in healthcare facility and asset data management use cases.
Emerging players
- Asset Panda: Cloud-based asset tracking and management platform with mobile apps and configurable workflows. Comparable as a SaaS asset-centric alternative for healthcare and facility teams that may overlap with FSI's asset tagging and tracking use cases.
Broad incumbents
- ServiceNow: Enterprise platform with field service management and ITSM capabilities. Comparable because ServiceNow is an FSI integration partner and a credible alternative for hospitals seeking to consolidate work order routing, service requests, and operations on a single platform.
- Infor EAM: Enterprise asset management software with deep adoption in healthcare, manufacturing, and public sector. Comparable as a long-tenured EAM suite frequently evaluated against FSI in hospital and large-facility procurement processes.
- Accruent (Eptura): Facility and asset management software serving healthcare, higher education, and corporate real estate. Comparable as a broader IWMS/FM suite competing with FSI for healthcare facility operations budgets, particularly in multi-site hospital systems.
- IBM Maximo Application Suite: Long-established enterprise EAM suite from IBM covering asset, work order, and maintenance management across multiple industries. Comparable as a competing CMMS/EAM platform that hospitals may evaluate against FSI, particularly for large, multi-site deployments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
FSI social profiles
Digital presenceFSI compliance and trust
Trust signalCompliance2 records
FSI financial estimates
Financial estimateRevenue estimate
Valuation estimate
FSI leadership team
Management profileNumber of profiles
Profiles14 records
FSI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FSI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FSI
What does FSI do?
FSI sells a cloud-based Computerized Maintenance Management Software (CMMS) and Enterprise Asset Management (EAM) platform purpose-built for healthcare facilities and Healthcare Technology Management (HTM) operations. The platform — branded CMS — provides work order management, asset tracking, compliance documentation, preventive maintenance, capital planning, and analytics as an integrated suite, supplemented by on-site asset data collection/inventory services and a physical asset-tag online store for healthcare customers.
Is FSI a public or private company?
FSI is a private company. It is classified as venture growth investor backed and is currently operating.
When was FSI founded?
FSI was founded in 2002. It employs 101 to 250 people.
Where is FSI based?
FSI is headquartered in Pittsburgh, United States, in the North America region.
How does FSI make money?
Four revenue lines are on record. CMMS Software Subscription is the primary driver. The others are on-site Data Collection Services, premium Support and asset Tags.
Who are FSI's main competitors?
Direct peers on record are Planon, UpKeep, Fiix (by Rockwell Automation), Ultimo and ARCHIBUS (Eptura). Asset Panda is listed as an emerging player. Broad incumbents are ServiceNow, Infor EAM, Accruent (Eptura) and IBM Maximo Application Suite.
Does FSI have an API?
Yes. FSI offers a Public API for customers and vendors to integrate CMS data with other systems. The API uses REST-style endpoints with JSON payloads. Authentication is via OAuth with JWT Bearer tokens, obtained through a token endpoint. The standard rate limit is 250 calls per minute (exceeding returns HTTP 429). A .NET sample project is available on GitHub showing how to create and retrieve work orders. API Access must be enabled as part of the FSI contract; customers can subscribe via the Developer Portal. Developer documentation is at developer.fsiservices.com.
What industry is FSI in?
FSI's product category is Healthcare Facilities Management Software (Healthcare CMMS/EAM). Its primary akta.pro industry code is HDAEAEAM, Asset & Maintenance Management (EAM/CMMS) Platforms, with a secondary code of IMAIAAAL, Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes). Its NAICS code is 541511 and its SIC code is 7370.