Go Answer
Go Answer is a US-based bilingual virtual receptionist and outsourced call center serving SMBs and enterprises across legal, healthcare, home services, and other verticals with 24/7 live agents, AI-assisted call handling, and 12+ CRM integrations.
- Company typePrivate
- Founded2012
- HeadquartersGarden City, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Go Answer does
Go Answer is a privately held, US-based virtual receptionist and outsourced call center provider headquartered in Garden City, New York, operating with 251-500 employees since 2012. The company delivers 24/7/365 live human call answering, AI-assisted call routing and qualification, legal intake, enterprise customer support outsourcing, and bilingual (English/Spanish) coverage to thousands of SMB and mid-market clients across nine verticals — most prominently law firms, healthcare, home services, and small business.
The technology stack is a cloud-based contact center built on Twilio telephony with twelve-plus direct CRM and calendar integrations (HubSpot, Salesforce, Calendly, Pipedrive, Copper, Monday.com, Shopify, Zendesk, Zapier, Microsoft, GSuite) plus an API layer for workflow automation. The product portfolio centers on Live Virtual Receptionists (human agents), an AI Receptionist with seamless handoff to live agents, Enterprise Solutions, Legal Intake services with attorney-trained agents, and a Bilingual Answering Service — supported by HIPAA-trained staff, custom scripts, and real-time client dashboards.
Go Answer monetizes primarily through tiered monthly subscription plans for live and AI receptionist tiers, plus custom multi-year enterprise contracts. The go-to-market is sales-led and inside-sales-driven, with a self-serve 14-day/200-minute risk-free trial for SMBs, dedicated 888 sales and support phone lines, online consultation booking for mid-market and enterprise prospects, a $250 Amazon gift card referral program, and SEO/content marketing around 'the cost of a missed call.' The company is privately held with no disclosed institutional investors and no revenue figures in the available source material.
Go Answer firmographics
Firmographics- Name
- Go Answer
- Legal name
- Go Answer
- Website
- https://1888goanswer.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Go Answer is a US-based bilingual virtual receptionist and outsourced call center serving SMBs and enterprises across legal, healthcare, home services, and other verticals with 24/7 live agents, AI-assisted call handling, and 12+ CRM integrations.
- Ownership category
- akta.pro rank
Go Answer industry classification
Industry- Product category
- Virtual Receptionist / Call Center Services
- NAICS
- Telephone Answering Services (561421), Telephone Call Centers (56142)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industry
- Service Desk & Help Desk Services (BPAEAJAA)
Keywords
Where Go Answer is headquartered
LocationHeadquarters
- HQ city
- Garden City
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Go Answer business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Virtual Receptionist Services: 24/7 live virtual receptionist services billed on a subscription/recurring basis. Pricing is tiered and scales with business needs. Includes human agent answering with AI-assist tools, bilingual support, CRM integration, appointment scheduling, and custom script development.
- AI Receptionist Services: Automated AI-powered virtual receptionist service for handling routine call interactions with escalation to live agents. Billed as part of subscription tiers.
- Legal Intake Services: Specialized virtual receptionist services for law firms including client intake, lead qualification, appointment scheduling, and CRM/calendar integration. Sold as dedicated service tier.
- Enterprise Solutions: Full outsourced customer support including inbound and outbound calls, email management, appointment setting, and CRM/calendar connectivity. Scalable solutions designed for larger organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Live Receptionist Plans |
| Subscription | Monthly | AI Receptionist Plans |
| Subscription | Multi-year contract | Enterprise Solutions |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Go Answer product offering
Product offeringCore offering
Go Answer provides 24/7 live virtual receptionist and AI-powered call answering services for businesses of all sizes. Its core offering combines human agents with AI-assist tools to answer, route, qualify, and log calls, with specialized vertical solutions including legal intake, HIPAA-trained healthcare answering, and home services support. The service is delivered through a cloud-based contact center with native integrations to 12+ CRM and calendar platforms, and includes bilingual English/Spanish support.
Product overview
Go Answer offers a unified portfolio of virtual receptionist and communication services, combining live human agents with AI-powered automation. The core offering includes Live Virtual Receptionists (24/7 human agents), an AI Receptionist (autonomous AI-powered call handling), Enterprise Solutions (full outsourced customer support), Legal Services (specialized legal intake), and a Bilingual Answering Service. The product integrates live human agents supported by AI-assist tools with seamless AI-to-human handoff capabilities for routine to complex interactions.
Differentiator
Problem solved
Functional benefit
Products and services
- Live Virtual Receptionist Services
- AI Receptionist
- Enterprise Solutions
- Legal Intake Services
- Bilingual Answering Service
Quantifiable outcome
- 80% of callers who reach voicemail hang up — demonstrating the cost of missed calls
- +4 more outcomes
Companies that use Go Answer
Customer profileNamed customers3 records
Segments9 records
Ideal customer profiles5 records
Go Answer technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability4 records
Feature5 records
Go Answer partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core.
- CalendlycoreCalendly integration allows Go Answer to connect appointment scheduling directly with Calendly calendars, enabling seamless calendar management for clients who use Calendly for scheduling.
- CoppercoreCRM integration with Copper (formerly Prosperworks) enabling Go Answer to log call details, customer information, and lead data directly into Copper's CRM platform.
- Google Workspace (GSuite)coreIntegration with Google Workspace allowing Go Answer to sync calendar events, contacts, and email management with Google's productivity suite.
- HubSpotcoreDeep CRM integration with HubSpot enabling call logging, lead management, contact updates, and workflow automation between Go Answer's answering service and HubSpot's marketing/sales platform.
- MicrosoftcoreIntegration with Microsoft ecosystem including calendar and productivity tools, allowing Go Answer to connect with Microsoft 365 and related business applications.
- Monday.comcoreMonday.com work OS integration enabling Go Answer to create tasks, update boards, and manage workflows alongside call data for clients using Monday.com.
- PipedrivecoreCRM integration with Pipedrive, a sales-focused CRM, enabling Go Answer to log leads, update deals, and manage customer interactions directly within Pipedrive.
- SalesforcecoreSalesforce CRM integration allowing Go Answer to sync call data, create/update contacts, log activities, and manage leads directly within Salesforce for enterprise clients.
- ShopifycoreShopify eCommerce integration for retail and eCommerce clients, enabling Go Answer to access order information, customer data, and fulfillment details during customer calls.
- TwiliocoreTwilio communication platform integration powering Go Answer's cloud-based phone infrastructure, call routing, and telecommunications capabilities.
- ZapiercoreZapier integration enabling no-code automation between Go Answer and 5,000+ apps. Clients can create automated workflows connecting call data with thousands of business tools via Zapier's automation platform.
- ZendeskcoreZendesk customer service platform integration allowing Go Answer to log support tickets, manage customer interactions, and sync data with Zendesk's help desk and support tools.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Go Answer competitors and assessment
Company assessmentDirect peers
- Ruby.com: Ruby is a US-based virtual receptionist and live chat service serving SMBs and professionals with 24/7 call handling. Closely mirrors Go Answer's core live receptionist offering, bilingual capability, and SMB-focused GTM.
- Smith.ai: Smith.ai combines AI chatbots with live virtual receptionists for SMBs and professional services firms, including legal intake and lead qualification. Highly comparable hybrid AI+human model, vertical focus, and subscription pricing.
- PATLive: PATLive is a US-based 24/7 answering service providing live virtual receptionists for SMBs in legal, healthcare, and home services. Direct competitor in core receptionist services with overlapping verticals and subscription model.
- AnswerConnect: AnswerConnect is a 24/7 live answering and virtual receptionist service serving SMB and mid-market clients. Competes directly with Go Answer across legal intake, healthcare scheduling, and home-services call handling.
- Abby Connect: Abby Connect provides virtual receptionist and call answering services primarily for legal, real estate, and financial services firms. Strong overlap in legal intake specialization and SMB/mid-market segment targeting.
- Moneypenny: Moneypenny offers 24/7 telephone answering, live chat, and outsourced receptionist services across the US and UK. Broadly comparable service portfolio, enterprise capability, and 24/7 bilingual-adjacent coverage.
- VoiceNation: VoiceNation is a US-based live answering service for SMBs across legal, medical, and contractor verticals. Direct competitor with similar pricing model and vertical specialization.
- Specialty Answering Service (SAS): SAS provides 24/7 answering and intake services with a vertical focus on healthcare, legal, and HVAC/home services. Very similar value proposition, vertical mix, and HIPAA-trained staffing model.
Broad incumbents
- Concentrix: Concentrix is a global BPO/contact center operator handling inbound customer support, outbound sales, and CX at massive scale. Represents the enterprise tier of the same market Go Answer targets, with overlapping call center capabilities.
- Liveops: Liveops is a large cloud-based contact center providing inbound/outbound customer service and sales support across industries. Operates in the broader contact center space overlapping with Go Answer's enterprise solutions offering.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Go Answer social profiles
Digital presenceGo Answer compliance and trust
Trust signalCompliance1 record
Go Answer financial estimates
Financial estimateRevenue estimate
Valuation estimate
Go Answer leadership team
Management profileNumber of profiles
Profiles1 record
Go Answer funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Go Answer M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Go Answer
What does Go Answer do?
Go Answer provides 24/7 live virtual receptionist and AI-powered call answering services for businesses of all sizes. Its core offering combines human agents with AI-assist tools to answer, route, qualify, and log calls, with specialized vertical solutions including legal intake, HIPAA-trained healthcare answering, and home services support. The service is delivered through a cloud-based contact center with native integrations to 12+ CRM and calendar platforms, and includes bilingual English/Spanish support.
Is Go Answer a public or private company?
Go Answer is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Go Answer founded?
Go Answer was founded in 2012. It employs 251 to 500 people.
Where is Go Answer based?
Go Answer is headquartered in Garden City, United States, in the North America region.
How does Go Answer make money?
Four revenue lines are on record. Virtual Receptionist Services are the primary driver. The others are AI Receptionist Services, legal Intake Services and enterprise Solutions.
Who are Go Answer's main competitors?
Direct peers on record are Ruby.com, Smith.ai, PATLive, AnswerConnect, Abby Connect, Moneypenny, VoiceNation and Specialty Answering Service (SAS). Broad incumbents are Concentrix and Liveops.
Does Go Answer have an API?
Yes. Go Answer offers API and Zapier integration for CRM connections, allowing seamless integration with existing systems and workflow automation.
What industry is Go Answer in?
Go Answer's product category is Virtual Receptionist / Call Center Services. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 561421 and its SIC code is 4813.