RJ Young

What RJ Young does

RJ Young is a family-held business technology solutions provider headquartered in Nashville, Tennessee, founded in 1955 and owned by the Crunk family since 1986. The company serves SMB and mid-market customers across twelve verticals including education, government, healthcare, manufacturing, automotive, finance, and religious organizations, operating 29 locations across nine Southeastern states with 700+ employees. Its core offering is an integrated stack of office imaging (copiers, printers, and production print from Ricoh, Canon, Xerox, RISO, Kyocera, HP, and Lexmark), managed print services, managed IT services branded Velocity1, document management via DocuWare, VoIP/UCaaS, AV solutions, Verkada-based security cameras, and promotional products.

RJ Young's revenue model spans hardware sales, recurring managed services contracts, in-house captive leasing through RJY Leasing, professional services, and software subscriptions. Go-to-market is delivered through a direct field salesforce organized both by brand affiliation (Ricoh, Canon) and by geography (Eastern, Central regions). The company reports a 97% managed IT retention rate, an NPS of 92, average customer tenure exceeding 13 years in managed print, and ranks #2 nationally in Ricoh production print sales. Strategic acquisitions (Syndesi Solutions in July 2022, Ethos Technologies in March 2022, CSP in April 2024) have extended managed IT and cybersecurity capabilities, and recent OEM additions (RISO, Xerox) plus a new cybersecurity/physical security sales division point to ongoing product and capability expansion.

The business is led by CEO Chip Crunk, with AJ Baggott serving as President (appointed 2023). Recent senior additions include CTO Brantley Pearce (February 2025), VP Technology Sales John Lierley (2025, from Darktrace/Verkada), and CMO Kamron Kunce (promoted September 2025). RJ Young is described as the largest privately-held dealer of office technology solutions in the Southeast and one of the largest in the U.S.

Name

RJ Young

Legal name

Robert J. Young Company, Inc.

Website

https://rjyoung.com

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

501–1,000 employees

Short description

RJ Young is a family-held Nashville-based provider of office technology, managed IT (Velocity1), document management, VoIP, security, and print solutions serving SMB and mid-market customers across twelve verticals in nine Southeastern states via 29 locations.

Ownership category

akta.pro rank

Product category

Office Technology Solutions and Managed Print Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Printing and Related Support Activities (323)

SIC

Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370), Service Industries For The Printing Trade (2790)

akta.pro primary industry

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)

akta.pro secondary industries

Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

Keywords

• Managed print services
• Office imaging equipment
• Document management solutions
• Managed IT services
• Business process outsourcing

Headquarters

HQ city

Nashville

HQ country

United States

HQ region

North America

Offices25 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Hardware Sales: Sale of office equipment including copiers, printers, scanners, wide format printers, production print equipment, security cameras, and AV equipment
2. Managed Services: Ongoing managed IT services, managed print services, managed cybersecurity, managed compliance services with monthly/annual contracts
3. In-House Leasing and Financing: Equipment leasing with fixed monthly payments, flexible termination/renewal options, and upgrade options at end of term
4. Professional Services: Business process outsourcing, digital mailroom solutions, facility management, scanning services, outsourced printing services
5. Document Management and Software: DocuWare document management systems and related software solutions
6. Promotional Products and Apparel: Custom branded merchandise, promotional items, and custom apparel

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

RJ Young is a privately-held business technology solutions provider selling and servicing office imaging equipment (copiers, printers, scanners, wide-format and production print devices), managing customer print environments via managed print services, and delivering managed IT services through its Velocity1 brand. The company also provides cloud-based document management (DocuWare), VoIP/UCaaS business communications, physical security (Verkada), interactive displays and Pro AV, business process outsourcing, digital mailroom solutions, scanning services, in-house equipment leasing, and promotional products/apparel to businesses across the Southeast U.S.

Product overview

RJ Young is a business technology solutions provider offering a portfolio of office equipment, managed services, and business process outsourcing. Core products include copiers, printers, and scanners; DocuWare-powered document management systems; VoIP/UCaaS business phone systems; production print solutions; wide format printers; security cameras (via Verkada); and interactive whiteboards. Managed services include Velocity1-branded managed IT services with 97% customer retention, managed print services, business process outsourcing, digital mailroom solutions, and facility management. Additional offerings encompass promotional products/apparel via PromoStop, outsourced printing services, scanning services, and in-house equipment leasing. The company serves industries including healthcare, education, government, finance, legal, manufacturing, and small business across 29 Southeast locations.

Differentiator

Problem solved

Functional benefit

Brands

• Velocity1: Managed IT services brand operated by RJ Young, offering simplified IT backed by proactive monitoring and strategic planning.

Products and services

• Copiers, Printers, and Scanners Printers and multifunction devices including copiers and scanners for office productivity, supporting businesses from small to enterprise-level across brands such as Ricoh, Canon, and Brother.
• Document Management Systems (DocuWare) Cloud-based digital document management enabling scanning, organizing, and managing business documents with workflow automation, access controls, and compliance features for HIPAA, FERPA, and Sarbanes-Oxley.
• Business Phone Systems / VoIP / UCaaS Cloud-based unified communications combining voice, chat, conferencing, and contact center capabilities through Intermedia UCaaS platform with Microsoft Teams integration.
• Managed IT Services (Velocity1) Complete outsourced IT department services including network support, cybersecurity, cloud infrastructure, and business continuity delivered under the Velocity1 brand with a four-pillar framework (plan, protect, secure, recover).
• Managed Print Services Fleet management of print equipment including automated supply orders, maintenance, proactive monitoring, and networking with flat-fee or cost-per-page pricing options.
• Production Print Solutions High-volume inkjet production printing equipment enabling in-house control of print quality, color, paper stock, bindery, speed, and volume production for brochures, booklets, and marketing materials.
• Wide Format Printers Large-format printing equipment for blueprints, CAD drawings, architectural renderings, and construction plans from brands including Canon, HP, Océ, Ricoh, and Contex.
• Security Cameras and Access Control Business security camera and access control systems with hybrid cloud technology, facial recognition, environment sensors, and AI-enabled video security through the Verkada partnership.
• Interactive Whiteboards and Displays Touch-screen interactive displays with network capabilities for meetings, remote learning, and collaborative environments in classrooms and conference rooms.
• Audio Visual Technology / Pro AV AV solutions including digital signage, indoor LED walls, projectors, video conferencing, and conference room technology featuring ViewSonic and other partner products.
• Business Process Outsourcing (BPO) Process-first approach to streamlining day-to-day business tasks including document workflows, facility management, and administrative operations delivered as outsourced services.
• Digital Mailroom Solutions Digitization of physical mail and mailroom automation including inserters, folders, pressure sealers, and mailing optimization technology for enterprise mail operations.
• Promotional Products and Apparel Branded merchandise and custom apparel including pens, drinkware, apparel, and recognition items ordered through the PromoStop e-commerce storefront.
• Outsourced Printing Services Professional printing services for specialized or bulk printing including brochures, banners, business cards, and marketing materials for businesses.
• Scanning Services Document digitization services converting paper documents to digital files with indexing for easy retrieval and digital archive creation.
• Office Shredders and Data Destruction Data destruction solutions for sensitive information including shredding equipment and secure data elimination services.
• Mail Solutions Mailing equipment including paper folders, pressure sealers, and mailing optimization technology for office and mailroom operations.
• Facility Management On-site management of copy centers, print shops, equipment, staffing solutions, and mailroom services for customer facilities.
• In-House Equipment Leasing Equipment leasing and financing programs offered directly by RJ Young with fixed monthly payments, flexible upgrade options, coterminous terms, and no third-party hell-or-high-water clauses.

Quantifiable outcome

• 97% customer retention rate for managed IT services
• +3 more outcomes

Named customers16 records

Segments12 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core.

• XeroxcoreTechnology or IntegrationPartnership agreement for office technology solutions. RJ Young announced partnership agreement with Xerox for document management and printing technology.
• RISO, Inc.coreTechnology or IntegrationPartnership to expand access to production inkjet technology across the Southeast United States. RISO provides inkjet printing technology that RJ Young distributes through its branch network.
• VerkadacoreTechnology or IntegrationCloud-based physical security platform partnership. RJ Young is a Diamond Partner with Verkada, providing AI-enabled security cameras and access control solutions. Multiple joint webinars and case studies demonstrating partnership.
• DocuWarecoreTechnology or IntegrationDocument management and workflow automation software partnership. RJ Young is Diamond Club member and #1 DocuWare Partner in North America. Provides cloud document management solutions.
• RicohcoreTechnology or IntegrationProduction printing and office equipment partnership. RJ Young ranked #2 in U.S. for Production Sales with Ricoh. Ricoh RFG Circle of Excellence Certified Dealership. Member of Ricoh Executive Steering Committee.
• CanoncoreTechnology or IntegrationCanon Advanced Partner Elite Dealer status. Office imaging and printing technology solutions through Canon partnership.
• Velocity1coreTechnology or IntegrationManaged IT services partner company (velocity1.io). Provides four-pillar managed IT approach: plan, protect, secure, and recover. 97% customer retention rate.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ARC Document Solutions: Public company (NYSE: ARC) that acquired FlexPrint to build a national managed print services platform. Closest public-market proxy for RJ Young's managed print and document services business model, though larger and more geographically dispersed.
• Fisher's Technology: Independent office technology and managed IT provider serving the Mountain West and Upper Midwest with managed print, document management, and managed services. Comparable scale and similar multi-vendor strategy.
• Loffler Companies: Minneapolis-based independent office technology provider offering managed print, managed IT, document management, and unified communications — a near-mirror of RJ Young's bundled services model and acquisition-driven growth, but concentrated in the Upper Midwest.
• Gordon Flesch Company: Family-owned Midwest office equipment and managed services dealer with a comparable mix of copiers, managed print, document management, and IT services. Privately held like RJ Young with a regional concentration similar in structure (though different geography).
• DEX Imaging: Florida-based office technology dealer with strong Southeast presence, offering copier/printer hardware, managed print, document management, and IT services. Most direct head-to-head competitor in overlapping Florida/Tennessee/Georgia territory.
• ImageNet Consulting: Oklahoma-based office technology and managed services dealer offering managed print, document management, IT services, and production print. Similar bundled-services approach targeting mid-market accounts.
• Marco: St. Cloud, MN-based office technology and managed services company delivering managed print, managed IT, cloud, and security solutions to mid-market clients. Direct comparison in scale, bundling strategy, and recurring-services mix.

Broad incumbents

• Konica Minolta Business Solutions: Global OEM that sells directly and through dealers like RJ Young. Competes broadly in managed print, document management, and IT services, but operates at much larger scale and with a different channel mix (direct + dealer).
• Xerox Business Solutions: OEM that recently entered a new partnership with RJ Young while also competing through direct enterprise sales. Overlaps on managed print services, production print, and document workflow at a much larger corporate scale.
• Ricoh USA: Core OEM partner (#2 U.S. production sales with RJ Young) that also sells direct in enterprise accounts. Adjacent competitor in managed print and document services, and a strategic dependency that shapes RJ Young's competitive positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@RJYoungCo
• Facebookfacebook.com/RJYoungCo
• LinkedInlinkedin.com/company/rj-young
• Instagraminstagram.com/rjyoungco
• Xx.com/rjyoungco

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RJ Young