Neoma

What Neoma does

Neoma is a Hong Kong-headquartered AI and IoT company founded in 2016 that builds the Gaia platform, a unified guest management and seamless identification system for enterprise buyers across hospitality, sports and entertainment, facilities management, and banking. The platform combines Gaia Connectors middleware (15+ pre-built integrations with Opera PMS on-prem and Cloud, Salesforce, IFES, Amadeus and Oracle Hospitality), a Customer Data Platform that unifies fragmented PMS, POS, CRS and CRM data into real-time guest profiles, the Gaia Staff App and Gaia Pulse generative AI assistant, plus proprietary hardware touchpoints including AI Units (edge computer vision micro-processors), Dual BLE x RFID Key Cards, Lanyards and Wristbands. Disclosed technical performance claims include 0.2-second identification speed, 100,000 records per second processing and 99% accuracy in crowd monitoring benchmarks at FIFA-scale events.

Neoma monetises through a SaaS subscription for the Gaia platform alongside sale or leasing of touchpoint hardware, deployed via enterprise field sales with quote-based annual contracts and supplemented by a 60+ global partner and reseller channel. Its go-to-market spans Asia, Europe, North America and the Middle East via regional offices in Hong Kong (HQ), Singapore, Paris and New Delhi, with named enterprise logos including FIFA, The Peninsula Hotels, Grand Hyatt, Regent, The Chedi, Liga Pro, Capgemini, KPMG, The Executive Centre, PURE Group, Eagle Cement, Wheelock Properties, Hongkong Land and Sun Hung Kai Properties across 170 locations in 13 countries. Technology alliances with NVIDIA and AWS underpin compute infrastructure, while Capgemini serves as a core strategic implementation partner and the Hong Kong Science and Technology Parks Corporation (HKSTP) hosts the company's headquarters within its innovation ecosystem.

The company maintains ISO 27001, GDPR, HK PDPA and Singapore Privacy Ordinance compliance with AES-256 end-to-end encryption and SSLAB Rating A certification, addressing regulated-buyer requirements in banking and government-tier sports events. SafeGo, a touchless airport travel solution co-developed with partner Yates+ in 2020, extends the platform into the airports vertical. No external funding rounds, revenue figures, or institutional investor relationships are disclosed in the input data, suggesting capital-efficient or near-bootstrap growth across a 20-person team that includes dedicated AI Planning & Research, IoT Engineering, Mobile Applications and SDK, Infrastructure and Platform functions.

Name

Neoma

Legal name

Neoma Ltd

Website

https://neoma.ai

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Neoma provides the Gaia AI and IoT platform for guest management, seamless identification, and crowd analytics, serving enterprise customers across hospitality, sports, facilities management, and banking in 13 countries.

Ownership category

akta.pro rank

Product category

Guest Experience Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Player Account Management (PAM), CRM & Loyalty Platforms (MPAEAKAF)

Keywords

• AI guest experience platform
• IoT integration software
• Seamless identification technology
• Hospitality technology solutions
• Computer vision analytics

Headquarters

HQ city

New Territories

HQ country

Hong Kong SAR China

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. SaaS Platform Subscription: Subscription-based access to Gaia platform including software, integrations, and support. Deployed as cloud-based solution or on-premises depending on client preference. Clients share data they want accessed under custom PII data policy.
2. Hardware Touchpoints: Sale or leasing of touchpoint hardware including AI units, BLE/RFID key cards, lanyards, wristbands, and gateways. Hardware is described as 100% reusable with sustainable leasing model.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Neoma provides the Gaia platform, an AI and IoT integration solution that connects operational systems (PMS, POS, CRM, ticketing, access control) with physical touchpoints to automate guest management, seamless identification, and crowd management workflows. The platform is sold as a SaaS subscription (cloud or on-premises) and includes hardware touchpoints such as AI units and BLE/RFID key cards, lanyards, and wristbands, targeting enterprise customers in hospitality, sports, facilities management, and banking.

Product overview

Neoma offers the Gaia platform, a unified AI & IoT solution for guest management and seamless identification across hospitality, sports, facilities, and retail industries. The core offering consists of the Gaia Platform (central AI hub), Gaia Connectors (middleware for 15+ system integrations including Opera PMS, Salesforce, IFES, and Amadeus), Gaia Staff App (mobile application for frontline staff), and Gaia Pulse (AI assistant for intelligent queries). The platform connects to various hardware touchpoints including AI Units (camera-based analytics), BLE/RFID Key Cards, BLE Lanyards, and BLE/RFID Wristbands. Neoma provides four main solutions: Guest & Journey Management, Seamless Identification, Crowd Management, and Experience Personalisation. Additional products include the SafeGo airport solution. The architecture enables real-time guest recognition, automated workflows, and data-driven personalisation at scale.

Differentiator

Problem solved

Functional benefit

Brands

• Gaia: The company's AI and IoT platform that integrates systems and physical touchpoints to power automated operational workflows for guest management, seamless identification, and crowd management.
• SafeGo

Products and services

• Gaia Platform

Quantifiable outcome

• +20% operational efficiency improvements
• +11 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability10 records

Feature6 records

Partnerships

20 partnerships are on record, tiered core and minor.

• NVIDIAcoreTechnology or IntegrationTechnology partnership for AI processing capabilities. NVIDIA provides GPU technology supporting Gaia platform's computer vision and machine learning workloads.
• AWScoreTechnology or IntegrationCloud infrastructure partner providing enterprise-grade security and scalable computing resources for Gaia platform deployment.
• CapgeminicoreImplementation/ SI/ Consulting PartnerStrategic implementation and consulting partner for digital transformation projects. Capgemini provides system integration and advisory services for Gaia deployments.
• JLLminorChannel Partner/ Reseller/ DistributorCommercial real estate services firm as channel partner for facilities management and commercial building solutions.
• CBREminorChannel Partner/ Reseller/ DistributorCommercial real estate services firm as channel partner for workspace optimization solutions.
• ColliersminorChannel Partner/ Reseller/ DistributorCommercial real estate services firm as channel partner for commercial building analytics.
• SteelCaseminorStrategic or Co-development PartnerOffice furniture manufacturer partnership for workplace optimization and smart building solutions.
• HKSTPcoreStrategic or Co-development PartnerHong Kong Science and Technology Parks strategic partner. Neoma's headquarters located at HKSTP with access to innovation ecosystem resources.
• HKAI LabminorStrategic or Co-development PartnerHong Kong AI Lab strategic partnership for AI research and development.
• GSICminorStrategic or Co-development PartnerGlobal Sports Innovation Center partnership for sports technology innovation and development.
• Yates+minorStrategic or Co-development PartnerAirport solutions partner for SafeGo touch-free travel solution development and deployment.
• MizuhominorChannel Partner/ Reseller/ DistributorJapanese financial services firm partnership for banking sector solutions.
• VEGAminorOthersConsulting services partner for project implementation.
• Spectra PartnershipminorOthersCustomer experience advisory partner led by Yves N'Gakoutou, Managing Partner.
• P.ARTminorOthersDesign and innovation partnership for customer experience solutions.
• GoldjoyminorOthersCruise line and travel sector partnership through Goldjoy Group and Dr. Frederick Yip.
• House of ProtocolminorOthersHospitality consulting and advisory partnership.
• WFLminorOthersSports and fitness industry partnership.
• New Wave SolutionsminorChannel Partner/ Reseller/ DistributorChannel partner for regional distribution.
• DeskimominorChannel Partner/ Reseller/ DistributorOffice and workspace solution partner for coworking space deployments.

Scale indicators7 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• SevenRooms: Hospitality CRM and guest experience platform used by hotels, restaurants and entertainment venues. Directly comparable to Neoma in unifying guest data, automating personalized service and integrating with PMS/POS systems across multi-venue operators.
• Medallia: Enterprise customer experience management platform with strong presence in hospitality and sports venues. Comparable to Neoma on experience personalization, journey analytics and integration with operational systems; already a Neoma technology partner.
• Mews: Cloud-native hospitality platform for hotels offering PMS, POS and guest experience workflows with open APIs. Comparable to Neoma in targeting hotel chains with modular, integration-rich platforms and an enterprise field-sales motion.
• Sprinklr: Unified customer experience platform used by enterprises including sports leagues and hospitality groups. Comparable on CRM-lite functionality, AI-driven engagement and integration with operational data sources.
• Tealium: Customer data platform focused on real-time data orchestration and tag management. Comparable to Neoma's Customer Data Platform and Gaia Connectors layer for unifying profiles across operational systems.
• Cvent: Event management and guest experience platform used for large venues, sporting events and corporate hospitality. Comparable to Neoma's sports & entertainment and VIP journey management use cases.

Broad incumbents

• Qualtrics: Experience management platform from SAP covering CX, EX and brand tracking across hospitality, sports and facilities. Overlaps with Neoma's experience personalization, dynamic profiles and feedback loops at a much larger scale.
• Salesforce: Largest enterprise CRM and customer data platform with deep reach into hospitality, financial services and commercial real estate. Neoma's Gaia Connectors integrate with Salesforce, making it both an ecosystem partner and a competitor for unified guest/customer profiles.
• Oracle Hospitality: Provider of Opera PMS and other hotel tech under Oracle. Directly comparable as a core PMS Neoma integrates with and a broad incumbent whose full-stack offering overlaps with parts of Neoma's guest journey management.

Emerging players

• Yext: Digital experience platform with knowledge management and AI search capabilities used by multi-location enterprises. Comparable to parts of Neoma's Gaia Pulse AI assistant and unified knowledge layer for staff.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights8 records

Customer concentration

• Xx.com/LtdNeoma
• YouTubeyoutube.com/channel/UC0VN-wu_EBEsY8OYNfBYJEw
• LinkedInlinkedin.com/company/neoma-hong-kong

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds3 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neoma