Nailed IT

What Nailed IT does

Nailed IT, LLC is a privately held managed IT services provider (MSP) headquartered in San Jose, California, founded in 2006 by partners Keith Costas (CEO), Eric Johnson (CFO), and Shawn Lafferty (CTO/COO). The firm delivers white-glove, end-to-end managed IT services to small and mid-sized businesses in the San Francisco Bay Area, with vertical specialization in life sciences and professional services (accounting, legal) and additional clients across real estate, hospitality, venture capital, manufacturing, and construction. Its service portfolio spans six core offerings: cybersecurity and managed IT, network infrastructure design, cloud management, AI consultation, IT compliance and policies, and technical consulting. The technology stack is built around third-party cloud platforms (AWS, Azure, Microsoft 365, Google Workspace) with proprietary operational layers including a 24/7 Network Operations Center for monitoring, multi-factor authentication and conditional access, enterprise-grade endpoint detection and response (EDR), zero-trust email filtering, and SaaS/cloud account behavior analysis.

The business model is a mix of monthly recurring managed services and project-based professional services. Managed IT is priced per user or per device on tiered subscription plans ranging from approximately $1,000–$4,000/month for small businesses (10–25 users) to $3,000–$20,000+/month for mid-sized accounts (25–100 users), with compliance-focused engagements starting at $10,000+/month. Technical consulting, cloud migration, and AI consultation are sold as one-time projects or retainers. The company is bootstrapped with no external funding, no disclosed institutional investors, and a small team (headcount disclosed as 1–10). Sales is direct and sales-led, relying on website inquiries, phone, email, referrals from long-tenured clients, and content marketing via blog, LinkedIn, Facebook, and Google Business Profile. The company explicitly positions on value-based pricing ("not the cheapest and not the most expensive") and on direct client access to senior engineers rather than account managers.

Name

Nailed IT

Legal name

Nailed IT, LLC

Website

https://naileditgroup.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1–10 employees

Short description

Nailed IT is a privately held, bootstrapped managed IT services provider in San Jose, California, founded in 2006, delivering cybersecurity, cloud management, network infrastructure, AI consultation, IT compliance, and technical consulting to small and mid-sized businesses in the San Francisco Bay Area, with vertical specialization in life sciences and professional services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud management
• IT compliance consulting
• Network infrastructure design

Headquarters

HQ city

San Jose

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Monthly recurring managed IT services including help desk support, network monitoring, patch management, cybersecurity protections, Microsoft 365 management, and backup/disaster recovery. Priced per-user or per-device with tiered service plans ranging from basic to advanced compliance-focused packages.
2. Professional Services and Consulting: Technical consulting, AI consultation, IT compliance services, and project-based work for infrastructure assessments, technology roadmaps, vendor selection, and implementation support. Typically one-time or retainer-based engagements.
3. Cloud Management Services: Design, migration, deployment, and ongoing management of cloud environments for AWS, Azure, and Google Workspace. May include infrastructure fees and management fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Nailed IT is a managed IT services provider delivering white-glove, end-to-end IT support to small and mid-sized businesses in the San Francisco Bay Area. Its core offerings include Cybersecurity & Managed IT Services, Network Infrastructure Design, SaaS & Cloud Management (Microsoft 365, Azure, AWS, Google Workspace), AI Consultation Services, IT Compliance & Policies (HIPAA, PCI-DSS, SOC 2), and Technical Consulting, sold primarily through monthly recurring subscriptions and project-based engagements.

Product overview

Nailed IT offers a portfolio of six core managed IT services delivered as an integrated suite. Their Cybersecurity & Managed IT Services form the security and operational backbone, supported by Network Infrastructure Design for reliable connectivity and SaaS & Cloud Management Services for cloud environments (AWS, Azure, Microsoft 365, Google Workspace). AI Consultation Services help clients assess AI readiness, select tools, and implement workflow automation, while IT Compliance & Policies services support HIPAA, PCI-DSS, and SOC 2 requirements. Technical Consulting ties the offering together with technology assessments and strategic roadmapping. The company positions itself as providing white-glove, end-to-end managed IT with direct access to experienced engineers rather than account managers.

Differentiator

Problem solved

Functional benefit

Products and services

• Cybersecurity & Managed IT Services Managed IT Services and cybersecurity that keep businesses secure and running smoothly with proactive monitoring, 24/7 alerting, patch management, compliance audits, network administration, and endpoint protection. Intended for small and mid-sized businesses that lack full in-house IT teams.
• Network Infrastructure Design Network infrastructure design services creating scalable, secure foundations with optimized performance and reliability, including structured cabling, hardware selection, and traffic flow optimization. For businesses needing reliable multi-site connectivity and long-term growth support.
• SaaS & Cloud Management Services Cloud and hosting services for shared hosting, virtual servers, and private cloud environments with support for AWS, Azure, Microsoft 365, and Google Workspace, including migrations, performance management, and uptime assurance. Targeted at businesses modernizing or consolidating cloud environments.
• AI Consultation Services AI readiness assessments, strategic roadmapping, tool selection, workflow automation, AI governance and risk management, and user training and adoption services to help businesses implement practical AI solutions. For SMBs exploring or scaling AI use cases.
• IT Compliance & Policies Compliance audits, policy development, risk assessment and management, ongoing monitoring and review, and audit-ready documentation to help businesses meet HIPAA, PCI-DSS, SOC 2, and other regulatory requirements. For regulated industries needing formal compliance programs.
• Technical Consulting Technology assessments and audits, strategic IT roadmap planning, vendor and solution selection, project guidance and implementation support, and ongoing advisory services for technology decisions. For businesses needing senior technology guidance on IT strategy and project execution.

Quantifiable outcome

• 57% cost savings on data storage solution over 4-year ROI compared to traditional online/on-prem solutions
• +2 more outcomes

Named customers18 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature5 records

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Dataprise: National managed IT and cybersecurity services provider serving mid-market and enterprise clients. Highly comparable to Nailed IT in core offerings (managed IT, cybersecurity, cloud, compliance) with a similar mix of recurring managed services and project-based consulting.
• Ntiva: Mid-market managed IT services and cybersecurity provider with a strong SMB focus. Directly comparable service portfolio (help desk, NOC, cloud management, compliance) and similar sales-led GTM targeting professional services and regulated industries.
• Synoptek: Managed IT, cloud, and cybersecurity services firm serving SMB and mid-market clients across regulated verticals. Comparable in compliance-led positioning, multi-cloud support (AWS/Azure/M365), and recurring managed services revenue model.
• BlackPoint IT Services: Managed IT and cybersecurity provider for SMBs in regulated industries (legal, healthcare, financial services). Comparable customer profile, compliance orientation, and emphasis on proactive monitoring versus break-fix support.
• Intelligent Technical Solutions: National managed IT services provider targeting small and mid-sized businesses with similar bundled service offerings (managed IT, cybersecurity, cloud, compliance). Comparable GTM motion and tiered subscription pricing model.
• CMIT Solutions: Franchise-based managed IT and cybersecurity provider serving SMBs across the U.S. Comparable in targeting compliance-aware small businesses and offering a similar menu of managed services plus consulting.

Regional players

• Be Structured Technology Group: Los Angeles-based managed IT services provider for SMBs with comparable service stack (managed IT, cloud, cybersecurity, compliance). Similar scale and white-glove positioning; competes for similar client profile in the West Coast SMB market.

Broad incumbents

• All Covered (Konica Minolta): Large national managed IT services arm of Konica Minolta serving mid-market and enterprise clients. Overlaps with Nailed IT in managed IT, cloud, and cybersecurity offerings but operates at much greater scale and serves larger customers as part of a broader portfolio.
• Secureworks (Dell Technologies): Global cybersecurity and managed detection & response provider owned by Dell. Overlaps with Nailed IT's cybersecurity and compliance offerings but at enterprise scale with proprietary XDR platform rather than third-party tooling.

Others

• Kaseya: Provider of MSP-focused IT management and cybersecurity platforms (RMM, PSA, security tools). Not a direct competitor but a key ecosystem enabler — Nailed IT uses similar tool categories to deliver managed services.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/naileditgroup
• LinkedInlinkedin.com/company/nailedit-llc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nailed IT