What ClickAway does

ClickAway Corporation is a family-owned, private technology services provider founded in 2002 and headquartered in Campbell, California. The company operates five retail storefronts across the Silicon Valley and Monterey Bay corridor (Campbell, Sunnyvale, Santa Cruz, San Jose/Almaden, and Los Altos-serviced-from-Campbell), delivering in-person repair, on-site service, and remote support for consumer and SMB customers. Its service portfolio covers computer repair (PC and Mac), mobile device repair (iPhone, iPad, Android), printer repair (HP, Canon, Epson, Brother), and network installation/troubleshooting (WiFi, Ethernet, VOIP, security cameras), alongside a tiered Managed IT subscription business (Freelancer $89/month through Large Office $1,500+/month) targeting SMB verticals including healthcare, legal, financial services, real estate, and construction.

The core technology stack consists of standard consumer electronics repair and diagnostic tooling, Splashtop and LogMeIn Rescue for remote support delivery, cloud backup and antivirus (MWB-class) vendor integrations for managed IT security, and a proprietary AI-powered text assistant called 'Clicky' that automates customer communications, appointment scheduling, service reminders, and technician routing. Distribution is hybrid: physical walk-in retail traffic, on-site field service, remote sessions, and a self-serve managedit.clickaway.com portal for managed IT plan selection and lead capture. Marketing is largely local — earned media (Mercury News BISV Hall of Fame, Santa Cruz Sentinel Readers' Choice awards), SEO/content marketing via an active technical blog, Yelp/Google reviews, and brand recognition from having served over 900,000 customers in 22 years.

Revenue is generated through four streams: (1) one-time professional repair services on a quote basis with free in-store basic diagnosis, (2) recurring monthly Managed IT subscriptions sold in four published tiers, (3) hardware product sales (new and refurbished computers, laptops, mobile devices) and short-term rentals, and (4) ancillary training and data management services. The company is led by CEO Thomas Sutherland, who succeeded founder Rick Sutherland in 2022, with a leadership bench that includes a VP of Operations and VP of Sales. There are no disclosed funding rounds, no parent company, and no subsidiaries; ownership remains fully internal to the Sutherland family.

Name

ClickAway

Legal name

ClickAway Corporation

Website

https://clickaway.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

ClickAway is a family-owned technology services provider in Silicon Valley and Monterey Bay, delivering computer, mobile device, printer, and network repair alongside tiered managed IT subscriptions for small and medium businesses across healthcare, legal, and other verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

Campbell

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Repair Services: One-time repair services for computers, mobile devices, printers, and networks. Pricing varies by device type, issue complexity, parts required, and labor. Free in-store basic diagnosis offered when opening the device is not required. Cost and time estimates are provided before proceeding.
2. Managed IT Services: Monthly subscription-based managed IT services sold to small and medium businesses with tiered pricing plans. Plans range from Freelancer ($89/month for 1 user) to Large Office ($1500+/month for 15+ users). Includes monitoring, support, security, and hardware discounts.
3. Product Sales: Sale of new and refurbished computers, laptops, mobile devices, and accessories through retail stores and online product catalog.
4. Computer Rental: Laptop and computer rental services offered to customers needing temporary devices.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

ClickAway provides diagnostic, repair, and upgrade services for consumer electronics — including PCs, Macs, iPhones, iPads, Android devices, printers, and home/business networks — delivered through five Silicon Valley storefronts, on-site visits, and remote support via Splashtop and LogMeIn. It also sells new and refurbished computers, mobile devices, and accessories, rents laptops, and offers tiered monthly Managed IT subscriptions (Freelancer to Large Office) covering monitoring, cybersecurity, help desk, and compliance for small and medium businesses.

Product overview

ClickAway is a local, family-owned technology service provider (founded 2002) offering computer, mobile device, printer, and network repair services alongside managed IT solutions for businesses. The core offering is walk-in and remote repair services for consumer and business devices, supplemented by managed IT plans, product sales (new and refurbished), and device rentals. Services are delivered through five retail store locations in Silicon Valley and Monterey Bay areas, with a proprietary AI assistant 'Clicky' for customer communications and scheduling. The managed IT services are offered as tiered subscription plans ranging from freelancer to enterprise levels.

Differentiator

Problem solved

Functional benefit

Products and services

• Computer Repair Services Diagnostic, repair, and upgrade services for PC and Mac laptops, desktops, and all-in-one computers, addressing power, POST, and boot failures, software freezes and crashes, malware removal, security vulnerabilities, configuration, performance issues, and component upgrades for individual consumers and small businesses.
• Phone and Tablet Repair Repair services for Apple iPhones, iPads, and Android devices from Samsung, Motorola, and Google, covering physical and liquid damage, battery replacement, screen replacement, sound issues, software problems, malware removal, and storage issues for individual consumers.
• Printer Repair Services Repair services for HP, Canon, Epson, and Brother inkjet and laser printers, addressing paper jams, poor print quality, scanning and copying failures, power, mechanical, firmware, and network connectivity issues for consumers and small businesses.
• Network Services Network troubleshooting, setup, and installation services including WiFi connectivity, Ethernet installation, business phone systems and VOIP, and security camera installation for residential and small business customers.
• Managed IT Services Ongoing IT management services for small and medium businesses covering proactive monitoring, cybersecurity, cloud security, infrastructure support, employee onboarding/offboarding, BIOS Lock security, on-site assistance, and on-demand ticketing, delivered in tiered subscription plans for freelancers through large offices.
• Computer and Mobile Device Sales Sales of new and refurbished computers, laptops, phones, and tablets available for purchase at ClickAway retail locations alongside repair services, targeting individual consumers and small businesses.
• Computer Rental Short-term laptop and computer rental services for customers who need a temporary device while their primary computer is being repaired or replaced.
• Technology Training Personalized one-on-one training and coaching services for computer, printer, network, and mobile device users to help bridge technical knowledge gaps, targeted at non-technical consumers and small business staff.
• Data Management Services Data backup, transfer, recovery, and accessibility services for computers and mobile devices, addressing situations where data is not backed up, not accessible, or needs to be migrated between devices.
• Remote Support Remote technical support service that allows ClickAway technicians to access and troubleshoot customer computers and devices over the internet via Splashtop and LogMeIn Rescue, eliminating the need for an in-store or on-site visit.

Quantifiable outcome

• Free in-store basic diagnosis when device opening is not required
• +3 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature2 records

Partnerships

Four partnerships are on record, tiered supporting.

• SplashtopsupportingTechnology or IntegrationSplashtop is used as the remote support platform enabling ClickAway technicians to connect to customer devices remotely for troubleshooting and repair sessions.
• LogMeInsupportingTechnology or IntegrationLogMeIn (GoToAssist) is used as an alternative remote support platform for delivering remote IT assistance to ClickAway customers.
• Managed Backup (Cloud) ProviderssupportingTechnology or IntegrationClickAway integrates cloud backup solutions within its managed IT service offerings for data backup and disaster recovery.
• MWB (Malwarebytes or equivalent) AntivirussupportingTechnology or IntegrationAdvanced antivirus protection is bundled into managed IT subscription plans, indicating a partnership with a security software vendor.

Scale indicators3 records

Expansion highlights6 records

Direct peers

• CPR Cell Phone Repair: Franchise network specializing in smartphone, tablet, and computer repair with storefronts across the U.S. Closely mirrors ClickAway's walk-in consumer repair model at franchise scale.
• uBreakiFix (Asurion): National device repair franchise owned by Asurion, covering smartphones, tablets, computers, and game consoles. Competes head-to-head with ClickAway in walk-in device repair while operating at vastly larger scale and with insurance-backed demand.
• HelloTech: On-demand in-home and remote tech support for consumers and small businesses covering devices, networking, and smart home setup. Closely comparable to ClickAway's combination of remote support, on-site service calls, and consumer/small business focus.
• Puls Technologies: On-demand smartphone, computer, TV, and smart home repair delivered to the customer's home or office. Direct overlap with ClickAway's mobile device repair and on-site service call motion.
• CMIT Solutions: Franchise network of managed IT service providers serving small and mid-sized businesses with monitoring, cybersecurity, and help desk. Closely comparable to ClickAway's managed IT subscription tiers and SMB target segment.
• NerdsToGo: Franchise focused on computer repair and managed IT services for small businesses. Direct comparable to ClickAway's hybrid consumer repair + SMB managed IT offering, at franchise scale.
• Geek Squad (Best Buy): Best Buy's in-house tech support and repair arm offering computer, mobile, and home network repair across the U.S. Direct competitor to ClickAway in consumer electronics repair, with the same walk-in-plus-onsite service model but at national scale.
• Cellairis: Franchise and mall-based retailer offering smartphone and tablet repair plus accessories. Direct overlap with ClickAway's phone/tablet repair and device+accessory retail.

Broad incumbents

• Asurion: Global device protection, repair, and tech support company that owns uBreakiFix. Competes with ClickAway in the broader device repair and protection market but at massive scale, with carrier relationships and insurance-driven demand.
• Micro Center (Tech Services): National computer and electronics retailer that also offers in-store tech services and custom builds. Overlaps with ClickAway's retail-of-computers and consumer repair services but as part of a much larger retail footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ClickAwayCorp
• Facebookfacebook.com/ClickAway
• LinkedInlinkedin.com/company/clickaway

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ClickAway