What Encore Technology Group does

Encore Technology Group is a privately held IT solutions provider headquartered in Piedmont, South Carolina, with regional offices in Easley, SC; Charlotte, NC; and Canton, GA. Founded in 2012 with a workforce of 51-100 employees, the company targets four primary verticals — K-12 education, higher education, state and local government (SLED), and commercial enterprises — with notable concentration in the education sector and a stated footprint of over 40,000 connected classrooms transformed over its operating history. Encore operates as a value-added technology integrator and reseller, delivering end-to-end IT services from consultative design through deployment and ongoing managed services, with access to state contract vehicles across Georgia, North Carolina, South Carolina, Virginia, and Tennessee, plus E-Rate certification (SPIN: 143037152) and 28+ years of claimed program expertise.

The company's core technology portfolio spans managed IT services (delivered in four tiers: Lite, Foundation, Premium, Comprehensive), enterprise networking, cybersecurity, data center services, unified communications, certified fiber and copper structured cabling, physical security systems, and classroom/AV solutions. Its flagship proprietary offerings are CloudVoice, a hosted VoIP service with Microsoft Teams Direct Routing integration, and Cloud Archive, an email archiving solution backed by AWS S3 infrastructure with 99.99999% data durability. Encore leverages a deep vendor ecosystem of 40+ manufacturer partnerships — including Cisco Premier Certified Partner with Enterprise Networks Architecture Specialization, Microsoft Office 365 Gold Partner, Juniper Networks/Mist AI Select Partner, Ruckus Elite Partner, Aerohive/Extreme Gold Partner, and Crestron DMC-certified — enabling best-fit technology recommendations across networking, security, AV, and cabling categories.

Encore operates a sales-led, consultative GTM with direct engagement through regional offices and procurement access via multi-state contract vehicles and E-Rate funding pathways. Revenue is generated through a mix of recurring managed services subscriptions (managed IT, CloudVoice, Cloud Archive), professional services for design and installation, and hardware/software resale from manufacturer partners. Pricing is generally quote-based rather than publicly disclosed, with state contract pricing available for SLED organizations and AV technician labor rates tiered by certification level ($90-$130/hour). The company is founder/management-owned with no disclosed parent company, private equity backing, or institutional investment.

Name

Encore Technology Group

Legal name

Encore Technology Group, LLC

Website

https://encoretg.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Encore Technology Group is a Southeast US-based IT managed services integrator serving K-12, higher education, state and local government, and commercial clients across five states. It delivers managed IT, networking, cybersecurity, cloud, cabling, AV, and physical security services with proprietary CloudVoice VoIP and Cloud Archive products.

Ownership category

akta.pro rank

Product category

Managed IT Services and IT Infrastructure Solutions

NAICS

Computer Systems Design and Related Services (5415), Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Managed IT services
• Structured cabling solutions
• Enterprise networking
• Cybersecurity services
• Unified communications

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Recurring revenue from tiered managed services packages offering 24/7 server management, help desk support, remote monitoring, and recovery services. Four tiers available: Lite, Foundation, Premium, and Comprehensive services
2. CloudVoice VoIP: Subscription-based hosted voice services providing VoIP phone solutions with predictable monthly pricing, positioned as cost-effective alternative to legacy systems with 60% cost savings potential versus comparable on-premise solutions
3. Cloud Email Security & Archive: Subscription-based email archiving and security services supporting on-premises, hosted/cloud, and hybrid deployment models with AWS infrastructure
4. Professional Services & Implementation: One-time revenue from design, deployment, and installation services including network infrastructure, security systems, AV solutions, and structured cabling projects
5. Hardware & Software Products: Revenue from sale of technology products including networking equipment, security cameras, access control systems, cabling infrastructure, and related technology solutions from manufacturer partners

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Encore Technology Group provides end-to-end managed IT services and structured cabling solutions for K-12, higher education, state and local government, and commercial clients. Its core offering is a tiered managed IT services portfolio (Lite, Foundation, Premium, Comprehensive) covering 24/7 server management, help desk, remote monitoring, and recovery, complemented by design, deployment, and ongoing management of enterprise networking, cybersecurity, unified communications (CloudVoice hosted VoIP), physical security, structured cabling, classroom technology, and commercial AV systems. Revenue is generated from recurring managed-service subscriptions, project-based professional services, and resale of third-party hardware and software from 40+ manufacturer partners.

Product overview

Encore Technology Group is a digital transformation and IT solutions provider offering a portfolio of managed services and technology solutions. The core offering consists of Managed IT Services with tiered support (Lite, Foundation, Premium, Comprehensive), which can be extended with Managed Meraki SD-WAN Services. Supporting services include Enterprise-level Networking (core/edge switching, wireless, firewalls), Data Center Services (server upgrades, virtualization, cloud migration), Cybersecurity (threat protection, vulnerability assessments, penetration testing), and Unified Communications & Collaboration (VoIP, video, messaging). Physical security offerings encompass Security Camera & Access Control Systems and Certified Fiber & Copper Cabling. Interactive technology includes Classroom Solutions (interactive panels, projectors, AV control) and Commercial Audio/Visual Systems. Cloud-based products include CloudVoice (Hosted VoIP) as the flagship cloud service, augmented by Email Security & Archiving (CloudFilter), Computing & Storage solutions, and Office 365 implementation services. The company operates as a service provider rather than product manufacturer, reselling and integrating third-party vendor solutions.

Differentiator

Problem solved

Functional benefit

Brands

• CloudVoice: Hosted VoIP phone service offering feature-rich, cost-effective alternative to legacy phone systems through predictable pricing and support.

Products and services

• Managed IT Services Tiered managed IT services offering 24/7 server management, user help desk support, remote monitoring and management, and recovery services delivered across four service tiers (Lite, Foundation, Premium, Comprehensive) for organizations needing flexible support that complements in-house IT staff.
• Managed SD-WAN Services (Cisco Meraki) Fully managed Cisco Meraki SD-WAN service delivered in three tiers (Foundation, Premium, Comprehensive) providing intelligent traffic steering, built-in resiliency, centralized visibility, and rapid scalability through a cloud-managed fabric architecture.
• Enterprise-level Networking Full-lifecycle enterprise network management covering core and edge switching, wireless networks, firewalls, content filtering, and intrusion detection/prevention, with consultative design, implementation, and ongoing support.
• Data Center Services Data center solutions including server upgrades, cloud migration preparation, virtualization, and ongoing managed services, delivered by VMware- and Microsoft-certified engineers.
• Cybersecurity Services Comprehensive cybersecurity services including threat protection, detection, response, and management, with vulnerability assessments, penetration testing, and network security architecture review using partner solutions such as Sophos, SonicWall, Barracuda, and Palo Alto.
• Unified Communications & Collaboration Real-time collaboration and communication solutions including VoIP phone systems, video collaboration, messaging, and unified communications spanning on-premise, cloud, and hybrid environments for education, government, and commercial organizations.
• Certified Fiber & Copper Cabling Full-service structured cabling solutions covering planning, design, installation, moves/adds/changes, and ongoing maintenance of CAT-5, CAT-6, fiber (single-mode and multimode), copper, millimeter microwave, and wireless bridging infrastructure.
• Security Camera & Access Control Systems IP camera video surveillance and integrated access control systems combining Avigilon, Axis, Verkada, Paxton, Software House, Digital Watchdog, ACTi, HIK Vision, and Salto solutions for K-12, higher education, commercial, and government clients.
• Classroom Solutions Education technology solutions including interactive displays from Promethean and ViewSonic, projectors, automated AV control with Crestron and FrontRow, bell scheduling, PA systems, and comprehensive classroom audio-visual technology for K-12 and higher education institutions.
• Audio/Visual Systems Commercial AV systems including automated meeting spaces, telepresence rooms, video conferencing, full-room audio, emergency operations center displays, and digital signage, with certified design and installation by Crestron DMC, Extron, Biamp, and QSC technicians.
• CloudVoice (Hosted Voice) Cloud-based hosted VoIP phone service offering feature-rich, scalable voice communication over the internet, with Microsoft Teams Direct Routing integration, predictable monthly pricing, and dedicated customer support as the flagship cloud offering.
• Email Security & Archiving (CloudFilter / Cloud Archive) Cloud email security filtering plus comprehensive email archiving supporting Office 365, Microsoft Exchange, Google Apps, and IBM platforms, with AWS S3 storage providing 99.99% uptime and 99.99999% data durability for compliance and retention.
• Computing & Storage Cloud computing and storage solutions including multi-tenant, hosted cloud, and hybrid implementations with comprehensive cloud conversion from design through implementation and ongoing management.
• Office 365 Implementation Services Microsoft Office 365 implementation, migration, and ongoing management services with strategic rollout, training, and support delivered as a Microsoft Office 365 Gold Partner.

Quantifiable outcome

• 60% cost savings potential with CloudVoice VoIP versus comparable on-premise solutions
• +3 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration82 records

Feature4 records

Partnerships

28 partnerships are on record, tiered core and minor.

• CiscocoreTechnology or IntegrationCisco Premier Certified Partner with Enterprise Networks Architecture Specialization. Provider of networking equipment, Meraki SD-WAN solutions, and unified communications technology integrated into Encore's managed services offerings.
• Juniper Networks/Mist AIcoreTechnology or IntegrationJuniper Networks/Mist AI Select Partner providing wireless networking and AI-driven network management solutions.
• Ruckus (Commscope)coreTechnology or IntegrationRuckus Elite Partner offering wireless networking equipment and solutions as part of Encore's enterprise networking services.
• Aerohive/Extreme NetworkscoreTechnology or IntegrationAerohive/Extreme Gold Partner providing cloud-managed wireless networking solutions.
• DattocoreTechnology or IntegrationDatto Partner offering backup, disaster recovery, and business continuity solutions as part of managed services offerings.
• SonicWallcoreTechnology or IntegrationSonicWall Partner providing network security, firewall, and cybersecurity solutions.
• SophoscoreTechnology or IntegrationSophos Partner delivering cybersecurity protection, threat detection, and security management solutions.
• BarracudacoreTechnology or IntegrationBarracuda Partner providing email security, network security, and data protection solutions.
• MicrosoftcoreTechnology or IntegrationMicrosoft Office 365 Gold Partner and Microsoft MCSA, MCSE & MCITP certified engineers. Provides Office 365 implementation, cloud services, and Teams integration through CloudVoice.
• AvigiloncoreTechnology or IntegrationAvigilon Partner providing video surveillance and security camera solutions as part of physical security offerings.
• Axis CommunicationscoreTechnology or IntegrationAxis Partner delivering IP-based video surveillance cameras and network video solutions.
• VerkadacoreTechnology or IntegrationVerkada Partner providing cloud-managed security cameras and access control systems.
• PaxtoncoreTechnology or IntegrationPaxton Partner offering access control systems and integrated security solutions.
• Software HousecoreTechnology or IntegrationSoftware House Partner providing access control security solutions.
• PrometheancoreTechnology or IntegrationCertified Promethean Partner providing interactive panels and classroom display technology for education institutions.
• ViewSoniccoreTechnology or IntegrationViewSonic Partner delivering commercial displays and interactive classroom technology solutions.
• CrestroncoreTechnology or IntegrationCrestron DMC-certified partner (Design, Engineer, Technician) providing automated room control, AV control systems, and commercial automation solutions.
• ExtroncoreTechnology or IntegrationExtron certified partner (CTS-D, Video Principles, Audio Principles) providing professional AV equipment and integration.
• BiampcoreTechnology or IntegrationBiamp Partner providing professional audio equipment and audio processing solutions (Audia-Nexia).
• QSCcoreTechnology or IntegrationQSC Q-SYS certified partner delivering audio conferencing and professional AV solutions.
• CorningcoreTechnology or IntegrationCorning Partner providing fiber optic cabling solutions including single-mode and multimode fiber.
• Leviton/BerkTekcoreTechnology or IntegrationBerkTek-Leviton Partner providing certified structured cabling solutions and copper/fiber cabling infrastructure.
• YealinkcoreTechnology or IntegrationYealink Partner providing IP telephones, conference phones, and VoIP hardware as preferred phones for CloudVoice VoIP service.
• Poly (Plantronics/Polycom)coreTechnology or IntegrationPoly Partner offering headsets, conference phones, and collaboration devices integrated with CloudVoice VoIP solutions.
• AlgocoreTechnology or IntegrationAlgo Partner providing IP paging adapters, speakers, and notification systems for VoIP integration.
• SignalWirecoreTechnology or IntegrationSignalWire Partner providing cloud communications platform supporting CloudVoice VoIP infrastructure.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS infrastructure utilized for Cloud Archive service leveraging S3 Storage, providing 99.99% uptime and 99.99999% data durability.
• Synnex CorporationminorChannel Partner/ Reseller/ DistributorSynnex Corporation partnered in Greenville County Schools Project Connect initiative for technology procurement and distribution.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SHI International: Large diversified IT solutions provider serving enterprise, public sector, and education with hardware, software, managed services, and procurement expertise — directly competes with Encore for mid-market and SLED technology deals.
• CDW: Largest US IT solutions provider with a dedicated CDW Government (CDW-G) division focused on K-12, higher ed, and federal/state/local customers — overlaps materially with Encore in E-Rate and state-contract education technology.
• Insight Enterprises: Global IT solutions and managed services provider serving enterprise, public sector, and education — competes broadly with Encore on integrated technology and managed-services engagements.

Direct peers

• Carahsoft Technology Corp. Government IT solutions aggregator specializing in state, local, and education (SLED) procurement — operates a contract-holder model very comparable to Encore's state-contract and E-Rate distribution channel.
• Connection (Connection Public Sector): Mid-market IT solutions provider with a public-sector and education practice that bundles hardware, software, and services — comparable customer base and go-to-market motion to Encore's.
• ePlus Technology: Mid-market IT solutions, managed services, and cybersecurity provider targeting enterprise, public sector, and education — closest scaled analogue in product breadth, vendor partnerships, and service-model approach.
• NWN Carousel: Unified communications, managed services, and cloud provider focused on mid-market and public sector — directly comparable to Encore in UCaaS (CloudVoice-like) and managed-services delivery.

Regional players

• Howard Technology Solutions: Southeast US-based IT solutions provider with deep education and government focus — direct regional competitor in K-12/Higher Ed and state-contract markets overlapping Encore's Carolinas/Georgia footprint.
• Goldstar IT Solutions: Regional Southeast IT managed services and structured cabling provider targeting education, healthcare, and commercial — comparable in service breadth and Southeast geographic focus.

Emerging players

• BCI Technology Group: Southeast-based managed IT services and technology solutions provider serving K-12, government, and commercial clients — most direct mid-market scale and vertical-mix analogue to Encore.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/EncoreTG

Compliance20 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Encore Technology Group