What Bicom Systems does

Bicom Systems is a privately held unified communications as a service (UCaaS) software provider founded in 2003 and headquartered in Hollywood, Florida, operating through a US manufacturer entity (Bicom Inc.) and a UK distribution entity (Bicom Systems Limited). The company develops a modular platform—PBXware (IP PBX), SERVERware (virtualization infrastructure), gloCOM (desktop/web/mobile UC clients), and sipPROT (SIP security)—that enables telecom service providers and UC resellers to deliver white-label unified communications offerings to their end customers across cloud, on-premise, and hybrid deployment models. The platform is built on Asterisk and offers multi-tenant architecture, multi-CRM integration (Salesforce, HubSpot, Odoo, Zoho), omnichannel contact center features, and a Channel Bridge federation layer that allows horizontal scaling across multiple PBXware instances behind a single public IP.

The company has accelerated product investment significantly in 2025-2026, releasing v7.5 (June 2025, adding SSO, AI transcription, STIR/SHAKEN, and the gloCOM for Teams beta), v7.6 (January 2026, adding AI Voice Greeting Generation via OpenAI TTS, voicemail transcription, official WhatsApp Business integration through Meta Tech Provider status, and official Teams integration), and v8 (May 2026, a major platform evolution introducing AI Voice Agent, Live Transcription, multi-CRM per-tenant integration, a real-time Event Publisher using NATS and webhooks, CC Lite contact center add-on, and gloCOM Next unified desktop/web application). Bicom also announced a v7 End of Life schedule with End of Sale on December 31, 2026 and End of Support on December 31, 2027 to drive partner migration to v8.

Revenue is generated primarily through annual software licensing subscriptions across three PBXware editions (Multi-Tenant, Business, Contact Center), usage-based AI add-ons billed via per-tenant API keys, CC Lite contact center add-ons, and training and support services. The company operates a partner-first go-to-market model with regional offices in the UK, US, Canada, France, Australia, and South Africa plus dedicated localized websites for France and Italy. No external funding rounds, M&A activity, or revenue figures are disclosed; the company is bootstrapped and has operated continuously for over twenty years.

Name

Bicom Systems

Legal name

Bicom Inc.

Website

https://bicomsystems.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Bicom Systems is a private UCaaS software provider founded in 2003 that enables telecom service providers and resellers to launch and operate white-label unified communications businesses via its PBXware, gloCOM, SERVERware, and sipPROT platform with AI-enabled contact center capabilities.

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS) Platform

NAICS

Software Publishers (5132), Computer Systems Design Services (541512)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

UCaaS Platforms & Suites (HDAIAHAA)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Business Messaging & Team Collaboration (HDAIAHAE), Unified Communications (UCaaS) Apps (BPAMACAE), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

Keywords

• Unified communications software
• IP PBX platform
• UCaaS solutions
• VoIP telephony
• Contact center software

Headquarters

HQ city

Hollywood

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licensing (PBXware, SERVERware, sipPROT, gloCOM): Primary revenue from licensing unified communications software to service providers, UC resellers, and channel partners. Products offered in different editions: Multi-Tenant, Business, and Contact Center editions. Partners white-label and resell under their own brand.
2. Contact Center Add-ons: CC Lite add-on for enhanced contact center capabilities (ERG Callback, Wallboards, Scheduled Reports) available as upsell tier for Multi-Tenant and Business editions.
3. AI Feature Add-ons: AI capabilities (Voice Agents, Live Transcription, Call Recording Transcription, TTS) offered as upsell opportunities with per-tenant API key billing for AI providers.
4. Training and Support Services: Comprehensive training programs and support services offered to partners for onboarding and ongoing enablement.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Bicom Systems develops and licenses a unified communications platform (the Bicom Platform) combining PBXware (IP PBX), SERVERware (virtualization infrastructure), sipPROT (SIP security), and the gloCOM suite (Desktop, Web, GO mobile, Meeting, gloCOM for Teams). The platform is sold primarily through a partner-first channel, enabling service providers and resellers to launch white-label UCaaS businesses under their own brand across cloud, on-premise, and hybrid deployments. It offers Multi-Tenant, Business, and Contact Center editions with add-ons for AI capabilities (Voice Agent, Live Transcription), multi-CRM integration, real-time Event Publisher automation, and contact center features.

Product overview

Bicom Systems offers the Bicom Platform, a comprehensive Unified Communications as a Service (UCaaS) solution consisting of multiple integrated products: PBXware (IP PBX for voice communication, available in Business, Multi-Tenant, and Contact Center editions), gloCOM suite (Desktop, Web, and GO mobile applications for UC collaboration and messaging), sipPROT (security/firewall for SIP protection), and SERVERware (virtualization infrastructure for hosting). The platform enables service providers to deliver white-label UCaaS with features including AI capabilities (Voice Agent, Live Transcription, AI Voice Greeting), multi-CRM integration (Salesforce, HubSpot, Zoho, Odoo), real-time Event Publisher for automation, CC Lite contact center add-on, and Channel Bridge for federating multiple PBXware instances. Deployed via cloud, on-premise, or hybrid models with full branding control.

Differentiator

Problem solved

Functional benefit

Brands

• PBXware: Core PBX and telephony platform enabling voice communication services for service providers.
• gloCOM
• gloCOM GO
• gloCOM Meeting
• gloCOM for Teams
• SERVERware
• sipPROT
• Bicom Platform
• Channel Bridge

Products and services

• Bicom Platform Unified Communications platform for service providers that integrates PBXware, gloCOM, sipPROT, and SERVERware into a single cohesive UCaaS solution, supporting cloud, on-premise, and hybrid deployment with white-label branding, multi-tenancy, and geo-redundancy.
• PBXware IP PBX system providing voice communication services including call routing, voicemail, conferencing, and extension management. Available in Business, Multi-Tenant, and Contact Center editions for service providers and mid-to-large enterprises.
• PBXware Multi-Tenant Edition Multi-tenant edition of PBXware enabling service providers to efficiently manage diverse customer bases from a single installation with separated tenant configurations and centralized administration.
• PBXware Contact Center Edition

Quantifiable outcome

• AI capabilities deployable in days (not months) with no extra servers or middleware required.
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability7 records

Feature16 records

Partnerships

Seven partnerships are on record, tiered core.

• Meta (WhatsApp)coreTechnology or Integration · 1 January 2026Bicom Systems is an official WhatsApp Tech Provider, enabling streamlined setup of WhatsApp Business Account integration directly within PBXware. Completed all Meta's required verification steps including business verification, app review, and access verification. Partners can connect WhatsApp via direct Meta API (using Bicom's approved Meta application) or via 360dialog BSP.
• MicrosoftcoreTechnology or Integration · 1 June 2025gloCOM for Teams integration enabling VoIP and PBXware features within Microsoft Teams interface. Supports SSO authentication via Microsoft identity provider and Microsoft Teams presence syncing from Teams to gloCOM.
• OpenAIcoreTechnology or IntegrationAI provider for voice greeting generation (TTS API) and voicemail transcription services within PBXware AI features.
• SalesforcecoreTechnology or IntegrationCRM integration partner for multi-CRM support in PBXware v8, enabling parallel CRM integrations per tenant with automatic conversation logging.
• HubSpotcoreTechnology or IntegrationCRM integration partner for multi-CRM support in PBXware v8, enabling parallel CRM integrations per tenant with automatic conversation logging.
• Amazon Web Services (AWS)coreTechnology or IntegrationAI transcription provider (AWS Transcribe) and archiving support (Amazon S3) for long-term secure storage of CDRs and call recordings.
• Google CloudcoreTechnology or IntegrationAI transcription provider (Google Speech) and archiving support (Google Drive) for long-term secure storage.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• 2600Hz (Kazoo Platform): 2600Hz's Kazoo platform is an open-source, white-label UCaaS stack for service providers, directly comparable to Bicom's Asterisk-based, multi-tenant, partner-led model.
• Alianza: Alianza provides a cloud-native, white-label UCaaS platform for broadband providers and ITSPs, competing with Bicom in the wholesale/service-provider segment that Bicom's channel-first model targets.
• 3CX: 3CX sells a white-label, software-based PBX and UCaaS platform primarily through a partner/reseller channel, directly competing with Bicom's PBXware for service providers seeking to offer branded communications.
• Sangoma Technologies: Sangoma offers Switchvox, Star2Star, and FreePBX-based UCaaS solutions sold through service providers and resellers, overlapping directly with Bicom's channel-first PBXware and multi-tenant positioning.
• NetSapiens: NetSapiens provides a white-label, multi-tenant UCaaS platform purpose-built for ITSPs and resellers — a direct competitor to Bicom's PBXware Multi-Tenant Edition in the same service-provider segment.
• PortaOne: PortaOne delivers PortaSwitch, a converged billing and UCaaS/VoIP platform for service providers, competing with Bicom on the wholesale platform layer used by ITSPs to launch branded telephony services.
• Telinta: Telinta offers white-label hosted PBX and VoIP billing solutions for resellers and ITSPs, with overlapping service-provider economics and feature scope compared to Bicom's PBXware and multi-tenant offering.

Broad incumbents

• RingCentral: RingCentral is a leading direct-sales UCaaS incumbent offering RingEX and Contact Center broadly to SMB and enterprise; it overlaps with Bicom's end-customer use cases but typically sells direct rather than through white-label partners.
• 8x8: 8x8 provides UCaaS, CCaaS, and CPaaS broadly to enterprises, overlapping with Bicom's feature set (voice, contact center, AI) but as a much larger, publicly traded incumbent with a direct sales motion.
• Vonage (Ericsson): Vonage, now part of Ericsson, offers UCaaS and CPaaS solutions competing in the same SMB/mid-market communications space as Bicom, but as a much larger incumbent with broader portfolio reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/bicomsystems
• YouTubeyoutube.com/user/BicomSystems
• Facebookfacebook.com/bicomsystems
• LinkedInlinkedin.com/company/bicom-systems
• Instagraminstagram.com/bicom.systems

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bicom Systems