Patient Prism
Patient Prism is a Predictive AI Revenue Activation System that analyzes patient interactions across calls, texts, voicemails, chats, and forms to recover lost appointments for multi-location U.S. healthcare operators including DSOs, MSOs, veterinary groups, and hospital systems.
- Company typePrivate
- Founded2014
- HeadquartersTampa, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Patient Prism does
Patient Prism is a Predictive AI Revenue Activation System purpose-built for multi-location healthcare operators in the United States. The company serves Dental Support Organizations (DSOs), Medical Support Organizations (MSOs), veterinary groups, and hospital systems, with publicly named enterprise customers including Heartland Dental (1,900+ supported locations), Dental Care Alliance, AmeriVet Partners, Innovetive Pet Care, and City of Hope. Its core product analyzes 100% of patient interactions across calls, texts, voicemails, chats, web forms, and online scheduling requests using a proprietary DeepLens AI engine scored against a four-phase structured rubric, with the company claiming a training corpus of 300M+ patient interactions accumulated over 10+ years.
The platform is organized around three modules: SalesScore (AI-powered call coaching and agent scoring), MarketingConnect (campaign-to-booked-patient attribution and ad-platform signal optimization), and Operations (location-level performance monitoring). Supporting capabilities include the RELO (Re-Engage Lost Opportunities) engine for near-real-time recovery of unconverted inquiries, Voice Fingerprint & QA for automated agent grading, Location Variance Analysis for surfacing underperforming sites, and Reason Not Booked Analysis. The product is deployed as an overlay on top of existing telephony infrastructure (RingCentral, Nextiva, 8x8, Vonage) and connects to PMS/EHR systems via open API, with bi-directional signal feedback to Google Ads, Meta Ads, and Microsoft Ads.
The company operates a private, founder/management-owned LLC headquartered in Tampa, Florida, with 11-50 employees. The go-to-market is exclusively direct enterprise field sales targeting C-suite and VP-level buyers at organizations managing 10+ locations, with white-glove onboarding and ongoing Client Success partnership included in annual subscriptions. Pricing is quote-based and not publicly disclosed. Reported customer outcomes include 15-30x ROI within 90 days, 800 basis point lifts in contact-center appointment booking, 95%+ new patient call answer rates, and $72M in recovered revenue for Heartland Dental in 2025.
Patient Prism firmographics
Firmographics- Name
- Patient Prism
- Legal name
- Patient Prism, LLC
- Website
- https://patientprism.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Patient Prism is a Predictive AI Revenue Activation System that analyzes patient interactions across calls, texts, voicemails, chats, and forms to recover lost appointments for multi-location U.S. healthcare operators including DSOs, MSOs, veterinary groups, and hospital systems.
- Ownership category
- akta.pro rank
Patient Prism industry classification
Industry- Product category
- Healthcare AI Analytics Software
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)
- akta.pro secondary industry
- Healthcare & Wellness Personalization (HDAAAGAI)
Keywords
Where Patient Prism is headquartered
LocationHeadquarters
- HQ city
- Tampa
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Patient Prism business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Patient Prism operates as a cloud-based SaaS platform providing AI Revenue Activation services to healthcare organizations. The platform is sold as a subscription to multi-location healthcare operators (DSOs, MSOs, hospitals) with pricing based on organization scale (number of locations, call volume). The company provides white-glove onboarding and ongoing Client Success partnership as part of the subscription model. Revenue is recurring (subscription-based) with typical ROI of 15-30x within 90 days and platform payback in 2-4 months.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription with white-glove onboarding and Client Success partnership |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Patient Prism product offering
Product offeringCore offering
Patient Prism is a Predictive AI Revenue Activation System sold as an enterprise SaaS subscription to multi-location healthcare operators. The platform analyzes 100% of patient interactions (calls, texts, voicemails, chats, web forms, online scheduling) using DeepLens AI, then activates recovery workflows via RELO to convert unbooked patient inquiries into scheduled appointments, while attributing marketing spend to booked patients and revenue outcomes.
Product overview
Patient Prism offers a unified Predictive AI Revenue Activation platform for multi-location healthcare operators. The platform consists of three core modules—SalesScore (AI-powered call coaching), MarketingConnect (campaign attribution to booked patients), and Operations (front-desk performance monitoring)—supported by features including Voice Fingerprint & QA, Location Variance Analysis, and Reason Not Booked Analysis. The platform's RELO (Re-Engage Lost Opportunities) engine and autonomous Voice/SMS Agents handle revenue recovery workflows. DeepLens AI analyzes 100% of patient interactions across all touchpoints. Patient Diligence serves dental practice transaction due diligence. The system integrates with major telephony providers (RingCentral, Nextiva, 8x8, Vonage), ad platforms (Google Ads, Meta Ads, Microsoft Ads), and PMS/EHR systems via open API.
Differentiator
Problem solved
Functional benefit
Products and services
- SalesScore AI-powered call coaching module that scores every patient call and coaches agents to drive more booked appointments by comparing each call against top-performing staff using Voice Fingerprint scoring.
- MarketingConnect Marketing attribution module that connects ad spend to booked patients and real revenue by attributing every patient interaction to UTM campaign, keyword, geography, channel, first-touch and last-touch.
- Operations Module Front-desk performance monitoring module that provides location-level visibility into patient access barriers and conversion metrics across all locations.
- Patient Diligence
Companies that use Patient Prism
Customer profileNamed customers15 records
Segments7 records
Ideal customer profiles3 records
Patient Prism technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability10 records
Feature8 records
Patient Prism partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- RingCentralcorePatient Prism integrates with RingCentral phone systems as part of its overlay deployment model. The platform is phone-system agnostic and sits on top of existing infrastructure without requiring VoIP migration. RingCentral integration is part of the standard deployment for healthcare organizations already using RingCentral for their contact center operations.
- NextivacorePatient Prism integrates with Nextiva phone systems as part of its overlay deployment model. Healthcare organizations using Nextiva can deploy Patient Prism without replacing their existing telephony infrastructure.
- 8x8corePatient Prism integrates with 8x8 phone systems as part of its overlay deployment model. The integration enables Patient Prism to capture and analyze patient interactions across organizations using 8x8 for contact center functionality.
- VonagecorePatient Prism integrates with Vonage phone systems as part of its overlay deployment model. Organizations using Vonage can deploy Patient Prism without replacing their existing phone infrastructure.
- Google AdscorePatient Prism feeds anonymized, pixel-compliant verified patient conversion data back to Google Ads for algorithmic optimization. When algorithms optimize for actual booked patients instead of raw call events, they find more of the right patients, resulting in 15-20% lower cost per acquisition.
- Meta AdscorePatient Prism feeds anonymized, pixel-compliant verified patient conversion data back to Meta Ads for algorithmic optimization. The data connection enables Meta's algorithms to optimize for booked patients rather than raw engagement signals.
- Microsoft AdscorePatient Prism feeds anonymized, pixel-compliant verified patient conversion data back to Microsoft Ads for algorithmic optimization. The integration enables healthcare marketers to optimize paid search campaigns on actual patient conversion outcomes.
- Denticon (PMS)corePatient Prism integrates with Denticon Practice Management System to track patient interactions through to collected revenue. The PMS integration enables the platform to attribute marketing spend to actual booked appointments and revenue outcomes.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Patient Prism competitors and assessment
Company assessmentDirect peers
- RevenueWell: RevenueWell (now part of ProSites) provides dental practice patient communication, recall, reviews, and front-office automation. It directly competes with Patient Prism's dental customer segment for the patient engagement and front-desk performance use cases, though it is more focused on patient messaging workflows than AI conversation analytics.
- Weave: Weave is a direct competitor explicitly named in Patient Prism's comparison content. Weave is a dental and healthcare practice communication platform providing patient communication, scheduling, payments, and analytics. It overlaps with Patient Prism's front-desk performance and patient engagement functionality, particularly for dental practices and small-to-mid-sized healthcare organizations.
- Solutionreach: Solutionreach is a patient engagement and communication platform serving dental, vision, and medical practices with appointment reminders, recall, and patient communication features. It competes with Patient Prism's patient engagement automation capabilities across similar healthcare provider customers, though Solutionreach emphasizes messaging and reminders while Patient Prism emphasizes AI-driven revenue activation.
- Yapi: Yapi is a dental practice patient communication and front-desk automation platform offering digital forms, patient texting, appointment reminders, and paperless workflows. It competes with Patient Prism in the dental segment for patient engagement and front-desk operational use cases, particularly for single and small-group dental practices.
- Lighthouse 360: Lighthouse 360 (now part of Henry Schein One) provides dental practice patient communication, recall, and engagement automation. It competes with Patient Prism's dental customer segment for patient engagement workflows, though it primarily serves single-location and small dental groups rather than large DSOs.
- Invoca: Invoca is a conversation intelligence AI platform that analyzes phone calls and provides attribution, call scoring, and conversation analytics for enterprises. It overlaps with Patient Prism's DeepLens call analysis, Voice Fingerprint QA, and marketing attribution capabilities, though Invoca serves multiple industries rather than specializing exclusively in healthcare.
- CallRail: CallRail is a direct competitor explicitly named in Patient Prism's comparison content. It provides call tracking, call analytics, and conversation intelligence across multiple industries including healthcare, offering features that overlap with Patient Prism's call tracking and attribution capabilities, though Patient Prism positions itself as a healthcare-specialized revenue activation platform rather than a general call tracker.
- Peerlogic: Peerlogic is a direct competitor explicitly named in Patient Prism's comparison content. Both companies provide AI-powered conversation intelligence and call analytics targeted at dental practices and DSOs to recover missed appointments and improve patient conversion. Peerlogic focuses on dental front-desk AI call scoring, directly overlapping with Patient Prism's SalesScore module and RELO engine.
Broad incumbents
- RingCentral: RingCentral is a current integration partner and large incumbent contact center / unified communications provider whose platforms Patient Prism sits on top of. RingCentral has been embedding its own AI conversation analytics and agent coaching features, making it both an enabler and a potential competitive threat to Patient Prism's overlay model.
Emerging players
- Modento: Modento is an emerging dental patient communication and engagement platform offering digital forms, two-way texting, and patient recall for dental practices and DSOs. It overlaps with Patient Prism's patient engagement and communication workflows in the dental vertical but represents a smaller-scale competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks1 record
Key highlights7 records
Customer concentration
Patient Prism social profiles
Digital presencePatient Prism compliance and trust
Trust signalCompliance6 records
Patient Prism financial estimates
Financial estimateRevenue estimate
Valuation estimate
Patient Prism leadership team
Management profileNumber of profiles
Profiles1 record
Patient Prism funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Patient Prism M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Patient Prism
What does Patient Prism do?
Patient Prism is a Predictive AI Revenue Activation System sold as an enterprise SaaS subscription to multi-location healthcare operators. The platform analyzes 100% of patient interactions (calls, texts, voicemails, chats, web forms, online scheduling) using DeepLens AI, then activates recovery workflows via RELO to convert unbooked patient inquiries into scheduled appointments, while attributing marketing spend to booked patients and revenue outcomes.
Is Patient Prism a public or private company?
Patient Prism is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Patient Prism founded?
Patient Prism was founded in 2014. It employs 11 to 50 people.
Where is Patient Prism based?
Patient Prism is headquartered in Tampa, United States, in the North America region.
How does Patient Prism make money?
One revenue line is on record: saaS Platform Subscription.
Who are Patient Prism's main competitors?
Direct peers on record are RevenueWell, Weave, Solutionreach, Yapi, Lighthouse 360, Invoca, CallRail and Peerlogic. RingCentral is listed as a broad incumbent. Modento is listed as an emerging player.
Does Patient Prism have an API?
Yes. Patient Prism connects to Practice Management Systems (PMS) and Electronic Health Records (EHR) via open API. The API enables connections to digital agencies for direct ad platform optimization and supports data warehouse integrations. PMS/EHR connections are handled via open API integration.
What industry is Patient Prism in?
Patient Prism's product category is Healthcare AI Analytics Software. Its primary akta.pro industry code is HLACAEAJ, Adherence, Reminders & Engagement Automation (Medication/Follow-up), with a secondary code of HDAAAGAI, Healthcare & Wellness Personalization. Its SIC code is 7372.