What Safety Net Connect does

Safety Net Connect (SNC) is a privately held healthcare technology company founded in 2007 (per firmographic records) and headquartered in Irvine, California. The company develops and operates a web-based telehealth and care coordination platform designed specifically for safety-net, public health, and underserved populations. Its product suite comprises four integrated modules: Converge (a next-generation eConsult platform connecting medical, behavioral, and social service providers), Connect (real-time patient data integration using HL7 ADT standards), Collaborate (community care coordination and whole-person care planning), and SeeMD (the underlying virtual care platform supporting both asynchronous eConsult and synchronous televisit). Since inception SNC has facilitated over 2 million eConsults across 90+ specialties and served more than 5 million low-income and underserved individuals.

The company sells primarily through direct enterprise sales to large public-sector healthcare organizations — county health departments, Medicaid health plans, FQHCs, hospital systems, and correctional/psychiatric facilities — supplemented by channel partnerships with the California Telehealth Network, Community Health Center Inc./Weitzman Institute, and TeleMed2U. Revenue mechanics combine SaaS subscription, per-transaction eConsult fees (approximately 13,000 monthly across Southern California), and professional services for implementation and certification. Notable enterprise customers include LA County Department of Health Services, L.A. Care Health Plan (1.7M members), Partnership HealthPlan of California (560K+ members), Medical Home Network Chicago, Cook County Health, and Community Health Center Inc. SNC has been recognized with the Diamond ABBY Award for Innovations in Healthcare and secured the first-in-nation CMS approval for Medicaid reimbursement of eConsult services in Connecticut in May 2016, and most recently announced a strategic partnership with HealthBook+ in June 2026 to embed AI-assisted clinical decision-making into the platform.

Name

Safety Net Connect

Legal name

Safety Net Connect, Inc.

Website

https://safetynetconnect.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Safety Net Connect is a private healthcare technology company providing a web-based telehealth and care coordination platform—encompassing eConsult, eReferral, ADT data exchange, and community collaboration—for county health departments, Medicaid health plans, FQHCs, and hospitals serving underserved US populations.

Ownership category

akta.pro rank

Product category

Healthcare Telehealth & Care Coordination Software

NAICS

Computer Systems Design and Related Services (54151), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM), Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD)

Keywords

• Telehealth platform
• EConsult solutions
• Care coordination software
• Specialty referral platform
• Virtual care platform

Headquarters

HQ city

Newport Beach

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Platform/SaaS Subscription: The company provides its web-based telehealth platform as a subscription solution to healthcare organizations. Organizations such as county health departments, health plans, FQHCs, and hospital systems pay for access to the platform. Implementation and ongoing support services are bundled with the subscription.
2. Per-Transaction/Usage Fees: The eConsult system processes consultations on a per-transaction basis. Processing approximately 13,000 eConsults monthly through SoCal Programs across 58 specialties. Volume-based pricing may apply for larger health system deployments.
3. Professional Services: Implementation services including dedicated teams providing experienced guidance, customization to organizational needs and culture, and best-practice workflows for rapid training and system adoption. Additional services include certification training programs such as the Weitzman Institute eConsult Practice Facilitator Certification.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Safety Net Connect develops and operates a web-based telehealth and care coordination platform delivering eConsult, eReferral, and Televisit solutions for public and safety-net healthcare organizations. Its software connects primary care providers with specialists, enables real-time ADT-based data exchange, and coordinates whole-person care across medical, behavioral, and social services. The platform is deployed primarily with county health departments, Medicaid health plans, FQHCs, and hospital systems.

Product overview

Safety Net Connect offers a unified telehealth platform comprising three integrated product modules: Converge (next-generation eConsult for specialist consultations), Connect (real-time patient data and care coordination), and Collaborate (community referral and care collaboration). The products share a common web-based infrastructure that integrates providers and systems across fragmented healthcare settings. SeeMD serves as the underlying virtual care technology powering these solutions. The platform is designed specifically for safety-net, public health, correctional care, and underserved population settings, facilitating care coordination across health departments, FQHCs, hospitals, and behavioral health providers.

Differentiator

Problem solved

Functional benefit

Brands

• Converge: Next-generation eConsult platform connecting medical, behavioral and social service providers for rapid access to whole-person care coordination.
• Connect
• Collaborate
• SeeMD

Products and services

• Converge

Quantifiable outcome

• 65% virtual resolution rate, eliminating approximately 25% of in-person specialist visits
• +12 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Partnerships

15 partnerships are on record, tiered core, strategic and minor.

• HealthBook+coreStrategic or Co-development Partner · 2 June 2026Strategic partnership announced June 2026 to enhance eConsult efficiency and clinical decision-making. HealthBook+ personalized care delivery platform surfaces actionable insights from fragmented health data using AI. The partnership embeds HealthBook+ into SNC's SeeMD solutions to transform clinical information submitted by PCPs into more structured, clinically meaningful format. This reduces need for manual chart review and helps specialists respond more efficiently to higher consult volumes.
• Texture HealthstrategicStrategic or Co-development Partner · 8 November 2017Joint investment between GCI and SNC in collaboration with Medical Home Network. Texture Health provides integrated, patient-centric care management platform. Cook County Health and Hospitals System selected as primary care management platform for all patient populations.
• Sajid Ahmed (Advisory Board)minorStrategic or Co-development Partner · 22 February 2017Former CIO of Martin Luther King Jr. Community Hospital and recognized healthcare IT thought leader appointed to SNC Advisory Board. Provides strategic guidance on health IT and telehealth expansion to improve health equity for underserved populations.
• Gary Comer Inc. (GCI)strategicStrategic or Co-development Partner · 27 September 2016Acquisition of vCareConnect through partnership with GCI establishing next-generation technology platform. GCI is a family-funded private equity firm committed to fostering sustainable partnerships with innovative companies. The partnership advances proven health IT that improves care coordination and creates next-generation patient-centered technology.
• Community Health Center, Inc. / Weitzman Institute (New Mexico SBHC Program)minorImplementation/ SI/ Consulting Partner · 20 September 2016eConsult technology deployed through CHC and Weitzman Institute in groundbreaking telehealth network for New Mexico school-based health centers. $1.1 million HRSA grant funded program bringing specialty care (behavioral health, cardiology, endocrinology, pulmonology) to rural children.
• HealthyCTcoreChannel Partner/ Reseller/ Distributor · 10 May 2016Connecticut non-profit health insurance CO-OP contracted with CeCN to provide eConsult for members. First private insurer in Connecticut to pay for eConsults. Rolled out to Community Health Centers across CT with no cost to participating centers or patients.
• Connecticut Medicaid / Department of Social ServicescoreStrategic or Co-development Partner · 3 May 2016First-in-nation Medicaid reimbursement approval for eConsult. CMS approved payment to Connecticut FQHCs for electronic consultations with specialists. Landmark decision enables underserved Medicaid recipients to receive free, timely specialty care via eConsult technology.
• Partnership HealthPlan of California (Expanded)coreImplementation/ SI/ Consulting Partner · 7 April 2016Expanded implementation from pilot to full rollout including twelve northern California health clinics and six specialty fields. TeleMed2U partnered to provide integrated televideo services for rheumatology, endocrinology, infectious disease, and dermatology specialties.
• Los Angeles County Department of Public HealthminorImplementation/ SI/ Consulting Partner · 2 March 2016Zika Virus eConsult portal collaboration with LADPH to help physicians quickly identify, counsel, and triage suspected Zika cases within LA's underserved population. Platform walked physicians through step-by-step protocol including CDC guidelines and ultrasound triage.
• Community eConsult Network (CeCN)coreChannel Partner/ Reseller/ Distributor · 7 January 2016National expansion of CeCN/CHC to improve access to specialty care services for patients of health centers throughout the U.S. in partnership with TeleMed2U. Over 1,000 electronic consultations facilitated between CHC PCPs and specialists at UConn Health with 89% of specialty needs resolved within medical home.
• L.A. Care Health Plan (L.A. Care eConnect)coreStrategic or Co-development Partner · 25 August 2015Platform used by L.A. Care for improved coordination of hospital census data between plan providers and hospitals. Three-year extendable contract for L.A. Care eConnect program gaining participation from high-volume hospital organizations and IPAs across LA County. Based on proprietary eCEDA platform.
• California Telehealth NetworkcoreChannel Partner/ Reseller/ Distributor · 2 November 2014Selected as preferred partner for eConsult system in November 2014. CTN is a non-profit connecting 750+ healthcare provider locations, dedicated to increasing access for medically underserved and rural Californians. Partnership supports CTN's mission by providing faster specialty access and PCMH care coordination.
• TeleMed2UcoreTechnology or Integration · 1 March 2013Partnership announced March 2013 to expand eConsult service offerings by combining eConsult technology with TeleMed2U's multi-specialty group of telehealth-trained physicians providing real-time audio-video teleconferencing. The partnership enables patients in rural areas to receive specialty care without travel by receiving real-time video consultations right from their primary care office.
• New England eConsult Network (NEECN) / Community Health Center, Inc.coreChannel Partner/ Reseller/ Distributor · 24 February 2013Selected by CHC and Weitzman Institute in February 2013 as eConsult provider for NEECN serving East Coast in partnership with UConn Health Center and Penobscot Community Health Care of Maine. Initial pilot demonstrated 69% of cases resolved in primary care office without face-to-face specialty visit. CHC leads CeCN national expansion.
• Partnership HealthPlan of CaliforniacoreImplementation/ SI/ Consulting Partner · 13 February 2013Six-month pilot announced February 2013 to implement eConsult within FQHCs across three Northern California counties serving large Medicaid population with inadequate specialty access. Inspired by LADHS pilot demonstrating 46% eConsults resolved without face-to-face visit and 60% reduction in wait times.

Scale indicators21 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RubiconMD: Direct eConsult competitor offering peer-to-peer specialist consultation between PCPs and specialists via a web platform. Highly comparable in core use case (asynchronous specialist consults), with stronger venture backing and broader commercial payer footprint.
• AristaMD: Direct eConsult and referral management peer focused on connecting PCPs with specialists, including within FQHC and value-based care settings. Closely aligned on product functionality and target customer segments.
• ConferMED: eConsult platform provider serving FQHCs and primary care practices with specialist access, similar in target customer and asynchronous consultation model to Safety Net Connect.

Regional players

• HealthLinkNow / California Telehealth Network: California-based telehealth network and partner to SNC for rural and underserved access. Comparable as a regional enablement player focused on safety-net and rural telehealth delivery.
• eConsult (NHS / UK eConsult): UK-based eConsult platform enabling asynchronous consultation between primary and specialty care. Comparable on the eConsult concept and workflow, though operating primarily in a different geography and reimbursement system.

Broad incumbents

• Teladoc Health: Broad incumbent in telehealth and virtual care, including specialty consults. Differs in scale and consumer/DTC orientation but competes for the same health system virtual-care budgets.
• Epic Systems: Dominant EHR vendor increasingly embedding referral, care coordination, and telehealth workflows. Competes indirectly by absorbing eConsult and ADT-based coordination into the core EHR, reducing demand for third-party platforms like SNC.
• Amwell (American Well): Large, established telehealth platform offering synchronous and asynchronous virtual care across health systems and payers. Overlaps with SNC on virtual specialty access but addresses a much broader set of use cases and customers.

Emerging players

• Doximity: Physician network and communication platform that has expanded into telehealth and referral workflows. Adjacent in serving PCP-to-specialist communication, with stronger consumer brand and broader physician reach.

Others

• Health Gorilla: Health data interoperability and care coordination network enabling clinical data exchange across providers. Comparable in the HL7 ADT and care-coordination infrastructure layer that underlies SNC's Connect product.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Safety Net Connect