Griffin Technology Group

What Griffin Technology Group does

Griffin Technology Group is a privately held managed IT services provider founded in 2001 by John D. Griffin and headquartered at 6968 Spinach Drive, Mentor, Ohio. The firm operates as an outsourced IT department for small and mid-sized businesses, structuring its engagement around a unified "Total IT" program built on three pillars — Partner (CTO-level strategic advisory and NOC management), Plan (asset tracking, budgeting, and 60-month technology roadmaps), and Protect (24/7 monitoring and seven-level cybersecurity architecture). Onboarding is standardized on a 90-day process that inventories hardware, replaces outdated equipment, and consolidates systems; service requests carry a 15-minute human response guarantee regardless of time of day. Griffin supports compliance regimes including HIPAA, CMMC, and PCI DSS, and was recognized by SonicWall for best-in-class cybersecurity deployment.

The technical stack combines a Network Operations Center, multi-layered security architecture (described as a minimum seven primary levels of protection), unified technology integration, and value-added-reseller relationships with tier-1 vendors including Microsoft, Adobe, Zoom, SonicWall, Proxmox, Go To Connect, and Intuit. The firm also offers add-on modules such as WordPress hosting, disaster recovery planning, free quarterly network analysis, and annual compliance audits, integrating these capabilities into each client's managed environment.

Griffin generates revenue through a fixed monthly recurring subscription covering all managed services (monitoring, support, maintenance, hardware, software, licensing, subscriptions) under a single non-tiered price — every client receives the same level of service regardless of company size, with no good/better/best options and no surprise invoices. The go-to-market is consultative and sales-led: free network assessments feed custom quotes via website forms and phone outreach (440.974.2900), with senior Griffin staff attending client CTO meetings and budget reviews. Target segments include businesses without IT, IT managers seeking supplemental support, full IT outsourcers, organizations dissatisfied with current providers, and compliance-driven buyers in healthcare, federal contracting, and payment handling. Distribution is regionally focused on the US Midwest. The company is founder-owned with no disclosed external capital, no parent company, no subsidiaries, and no M&A history.

Name

Griffin Technology Group

Legal name

Griffin Technology Group

Website

https://griffintek.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Griffin Technology Group is a privately held, founder-led managed IT services provider in Mentor, Ohio, delivering outsourced IT department capabilities — strategic advisory, planning, and 24/7 cybersecurity — to small and mid-sized businesses across the US Midwest under a fixed monthly subscription.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

akta.pro secondary industries

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), IT Procurement & Sourcing Services (Hardware/Software) (BPAEAOAG), Software License Resale & Optimization (Perpetual/Subscription) (BPAEAOAC), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Vendor & Contract Management (Software/Cloud) (BPAEAOAD)

Keywords

• Managed IT services
• Network monitoring
• Cybersecurity services
• IT infrastructure management
• IT outsourcing

Headquarters

HQ city

Mentor

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Unlimited Monthly IT Services: Fixed monthly recurring subscription model providing unlimited IT management, monitoring, support, and maintenance. Includes all services under a single fixed rate with no tier variations - all clients receive the same high level of service. Budget is reviewed and revised every six months. No surprise invoices or hidden hardware costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Griffin Technology Group delivers managed IT services to businesses through a proprietary Total IT program that acts as a fully outsourced IT department. The offering integrates Partner (strategic IT leadership and NOC management), Plan (IT budgeting, asset tracking, and roadmapping), and Protect (24/7 monitoring and multi-layered cybersecurity) under a single fixed monthly rate with no tiered service levels. The company also procures and manages client hardware, software, licensing, and subscriptions as a value-added reseller, and provides compliance support for HIPAA, CMMC, and PCI.

Product overview

Griffin Technology Group is a managed IT services provider offering a unified Total IT program that functions as a complete outsourced IT department for businesses. The core offering consists of three integrated service pillars—Partner (strategic IT alignment and NOC management), Plan (budgeting and asset management), and Protect (cybersecurity and 24/7 monitoring)—supplemented by specialized modules including WordPress hosting, disaster recovery planning, quarterly network analysis, and compliance audits. All services are delivered under a fixed monthly rate model with a guaranteed 15-minute response time, positioning Griffin as a one-stop solution for SMBs seeking comprehensive IT infrastructure management without tiered service levels.

Differentiator

Problem solved

Functional benefit

Products and services

• Total IT Comprehensive managed IT services program providing outsourced IT department capabilities for businesses, including 24/7 monitoring, help desk, cybersecurity, compliance management, hardware/software/licensing procurement, and infrastructure optimization under a single fixed monthly rate with a 15-minute response guarantee.
• Partner Strategic IT partnership component where Griffin attends CTO meetings and budget reviews, manages the client's network operations center, and provides in-house qualified IT expertise without scare tactics or hidden costs.
• Plan IT planning and budgeting service offering complete onboarding within 90 days, asset tracking, technology roadmapping, selling only needed equipment, and transparent fixed-rate pricing with budget reviews every six months.
• Protect Proactive cybersecurity and network protection services including 24/7 server monitoring, building ironclad cybersecurity systems, compliance audits, and ongoing commitment to keeping client IT management worry free.
• Cybersecurity Planning and Prevention Security planning service implementing infrastructure security across seven primary levels of protection, including HIPAA and CMMC compliance support, designed to prevent downtime and reduce cybersecurity insurance costs.
• Network Monitoring and Management Round-the-clock infrastructure monitoring and management service to proactively identify and resolve issues before they cause downtime, with a guaranteed 15-minute response time.
• Annual Infrastructure Compliance Audits Yearly compliance audits to ensure client infrastructure meets regulatory requirements including HIPAA, CMMC, and PCI standards.
• Disaster Planning and Avoidance Business continuity and disaster recovery planning service to prevent system crashes, breaches, and outages before they occur, supporting proactive infrastructure protection.

Quantifiable outcome

• 15-minute response time guarantee for all service requests regardless of time of day
• +4 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• SonicWallcoreTechnology or IntegrationSonicWall is a key vendor partner providing security products that help Griffin clients build, scale, and manage cybersecurity. Griffin was featured by SonicWall for best-in-class cybersecurity deployment, indicating a strong partnership focused on delivering enterprise-grade security solutions to managed IT clients.
• Go To ConnectcoreTechnology or IntegrationGo To Connect provides customizable, scalable cloud phone and meeting systems for businesses. Griffin integrates this solution as part of their comprehensive managed IT services, offering clients unified communications capabilities as part of their technology stack.
• IntuitsupportingTechnology or IntegrationIntuit is listed as a preferred vendor partner, providing business software solutions (QuickBooks, etc.) that Griffin integrates into client technology stacks as part of their comprehensive IT management services.
• MicrosoftcoreTechnology or IntegrationMicrosoft is a key technology partner providing core infrastructure software including Microsoft 365, Microsoft Teams, and Azure solutions that form part of Griffin's recommended and managed technology stack for clients.
• AdobesupportingTechnology or IntegrationAdobe creative and document solutions are integrated into Griffin's managed technology stack, providing clients with enterprise software tools for creative work and document management as part of comprehensive IT services.
• ZoomcoreTechnology or IntegrationZoom video conferencing platform is part of the managed technology stack, enabling Griffin to provide clients with reliable video communication and collaboration tools as part of their unified IT solutions.
• ProxmoxcoreTechnology or IntegrationProxmox is an authorized reseller partner providing virtualization platform solutions. Griffin serves as an authorized reseller for Proxmox, integrating their virtualization technology into client infrastructure solutions.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• All Covered (Konica Minolta): Large national IT services arm of Konica Minolta offering managed IT and cybersecurity broadly, overlapping Griffin's services within a much wider corporate portfolio.
• CompuCom: Established managed IT and end-user services provider serving enterprises nationally, offering overlapping managed infrastructure capabilities at far greater scale than Griffin.

Emerging players

• Electric: Technology-forward provider of outsourced IT management and support for SMBs, targeting the same buyers as Griffin with a software-led delivery model.

Direct peers

• Ntiva: National managed IT services provider offering outsourced IT, cybersecurity, and compliance to SMB and mid-market clients, directly mirroring Griffin's Total IT model at larger scale.
• Dataprise: MSP delivering managed IT, help desk, cloud, and cybersecurity services under recurring contracts to SMB/mid-market buyers, the same customer profile and service bundle as Griffin.
• Thrive: Managed services and cybersecurity provider offering NOC/SOC, monitoring, and compliance; competes in the same outsourced-IT-department category as Griffin.

Regional players

• Kelser Corporation: Regional MSP providing managed IT services, cybersecurity, and compliance to SMBs, a close operational analog to Griffin serving a different U.S. territory.
• Marco Technologies: Upper-Midwest MSP delivering managed IT, cloud, and security services to SMB/mid-market clients, comparable offering and adjacent geography to Griffin.
• MCPc: Cleveland, Ohio-based IT services and endpoint management firm operating in Griffin's home market and offering overlapping managed IT and security services.
• Blue Technologies: Ohio-based provider of managed IT services and office technology to regional businesses, competing directly in Griffin's Midwest geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php?id=100087873336367
• LinkedInlinkedin.com/company/griffin-technology-group-inc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Griffin Technology Group