ICRTouch
ICRTouch is a UK-based software company that develops an integrated EPoS ecosystem (TouchPoint, TouchOffice Web, and add-on modules) for hospitality, retail, and venues & events, distributed exclusively through a UK and Ireland Authorised Partner network with over 180,000 installations.
- Company typePrivate
- Founded1994
- HeadquartersSandown, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ICRTouch does
ICRTouch (legal entity ICRTouch (IOW) Limited) is a UK-based, privately-held software company founded in 1994 and headquartered in Sandown, Isle of Wight, that develops and licenses an integrated Electronic Point of Sale (EPoS) ecosystem for the hospitality, retail, and venues & events sectors. The platform is anchored by TouchPoint — a bespoke till system in continuous development for over 25 years and the claimed only EPoS in the world featuring ETAL, a proprietary embedded scripting language for partner-led customisation — and is surrounded by complementary modules including TouchOffice Web (cloud back-office with 200+ reports), PocketTouch (handheld ordering), ByTable (customer self-ordering), SelfService (kiosks), TouchKitchen, TouchReservation, TouchTakeaway, and TouchStock, with integrations to Xero and payment, webshop, staff, and property management systems.
The company reports over 180,000 UK installations, nearly 50% penetration of the UK independent pub market, and processed transaction volume of approximately £886 million across 75.6 million orders in May 2025. Its go-to-market is exclusively indirect: ICRTouch sells and supports exclusively through a tiered network of Authorised Partners (Gold and Silver) across the UK and Ireland, including named partners such as CCM EPOS, County EPOS, Gardiff EPoS, TILLMAX, Epos Ready, and ICR Systems, with all billing and customer support executed by partners rather than ICRTouch directly. Revenue is generated through recurring software subscriptions, usage-based fees, and software licences (including TouchPoint Lite rental for seasonal venues), with the company holding ISO 9001 certification and operating as a founder/management-owned entity with no disclosed institutional investment.
ICRTouch firmographics
Firmographics- Name
- ICRTouch
- Legal name
- ICRTouch (IOW) Limited
- Website
- https://icrtouch.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ICRTouch is a UK-based software company that develops an integrated EPoS ecosystem (TouchPoint, TouchOffice Web, and add-on modules) for hospitality, retail, and venues & events, distributed exclusively through a UK and Ireland Authorised Partner network with over 180,000 installations.
- Ownership category
- akta.pro rank
ICRTouch industry classification
Industry- Product category
- Point of Sale (EPoS) Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Omnichannel Commerce & Click-and-Collect Platforms (BPAMAGAL)
Keywords
Where ICRTouch is headquartered
LocationHeadquarters
- HQ city
- Sandown
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
ICRTouch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Subscription Services: Recurring subscription charges, typically monthly or annual, for EPoS software access including TouchPoint, TouchOffice Web, and other cloud-based services. All paid services are purchased and billed through Authorised Partners (IAPs).
- Usage-Based Services: Per-use or transactional fees for certain services, where customers pay based on volume of transactions or usage.
- Software Licensing: Licensing of TouchPoint software including rental licences for temporary or seasonal installations, as well as perpetual software arrangements.
- TouchPoint Lite Rental: Temporary EPoS rental solution including integrated card payments, TouchOffice Web back office, and PocketTouch for seasonal businesses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Subscription-based EPoS software |
| Usage-based | Pay-as-you-go | Usage-based transactional pricing |
| Subscription | Monthly | TouchPoint rental licences |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
ICRTouch product offering
Product offeringCore offering
ICRTouch develops and sells an ecosystem of Electronic Point of Sale (EPoS) software solutions for hospitality, retail, and venues & events businesses. The flagship TouchPoint till software has been developed over 25+ years and is complemented by TouchOffice Web cloud-based back office, handheld ordering (PocketTouch), customer self-ordering (ByTable, SelfService), kitchen display (TouchKitchen), online reservations (TouchReservation), online takeaway ordering (TouchTakeaway), and stock management (TouchStock). Solutions are sold and supported through a UK and Ireland Authorised Partner network.
Product overview
ICRTouch is an Electronic Point of Sale (EPoS) software provider offering an ecosystem of integrated solutions. The core products include TouchPoint (bespoke EPoS system with 25+ years of development), TouchOffice Web (cloud-based business management and reporting with 200+ built-in reports), and TouchPoint Lite (lightweight portable EPoS). The ecosystem is complemented by add-on modules including ByTable (customer self-ordering via mobile), PocketTouch (handheld order taking), TouchReservation (online table bookings), TouchKitchen (kitchen display management), SelfService (kiosk ordering), TouchTakeaway (online ordering for takeaways), and TouchStock (stock management). The solutions serve hospitality, retail, and venues & events sectors with integrations to payment solutions, webshops, accounting software (including Xero), and property management systems.
Differentiator
Problem solved
Functional benefit
Brands
- TouchPoint: Bespoke Electronic Point of Sale (EPoS) software solution with customizable features and flexibility for businesses of all sizes.
- TouchOffice Web
- PocketTouch
- ByTable
- SelfService
- TouchKitchen
- TouchReservation
- TouchTakeaway
- TouchStock
- TouchPoint Lite
Products and services
- TouchPoint Bespoke Electronic Point of Sale (EPoS) software with 25+ years of continuous development, providing a flexible till solution for hospitality and retail businesses. Features ETAL proprietary programming engine allowing bespoke customisations.
- TouchOffice Web
Quantifiable outcome
- SelfService kiosks and ByTable self-ordering can increase average customer order total by 40%
- +3 more outcomes
Companies that use ICRTouch
Customer profileNamed customers25 records
Segments4 records
Ideal customer profiles4 records
ICRTouch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature5 records
ICRTouch partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- XerocoreTouchOffice Web integrates with Xero accounting software, allowing businesses to view financials, send invoices, and reconcile online directly from the EPoS system.
- UKHospitalitycoreICRTouch is a member of UKHospitality, the leading trade association representing the hospitality sector, demonstrating commitment to industry advocacy and market understanding.
- British Institute of Innkeeping (BII)coreICRTouch maintains a strategic relationship with the BII, sponsoring the Ambassador Award at the 2026 BII Summer Event and supporting the institute's 45th anniversary celebrations.
- CCM EPOScoreCCM EPOS is an Authorised Partner providing professional EPoS installations and support across Dorset and the south coast, having completed major implementations including 100 terminals for BH Live.
- County EPOScoreCounty EPOS is an Authorised Partner with over 30 years experience installing EPoS systems across southern England, providing temporary TouchPoint rental solutions for seasonal and pop-up venues.
- ICR SystemscoreICR Systems is an Authorised Partner and Gold Partner based on the Isle of Wight that won the 'Best UK Install' iTouchies Award for implementing ICRTouch ecosystem at Vectis Ventures.
- PanaEposminorAuthorised Silver Partner providing EPoS implementations and support across multiple regions.
- Epos ReadyminorAuthorised Partner that installed cloud-based EPoS solutions for The Cavern Club in Liverpool.
- Gardiff EPoSminorAuthorised Gold Partner that implemented ICRTouch SelfService kiosks at The British Library.
- TILLMAXminorAuthorised Partner providing 24/7 technical support across London and installed EPoS solutions at Edwards Plaice fish and chip shop.
- Octo-POSminorAuthorised Partner that implemented ICRTouch ecosystem solutions for South Shields F.C. and Love Amelia charity.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
ICRTouch competitors and assessment
Company assessmentDirect peers
- Epos Now: UK-based EPoS provider serving hospitality, retail, and venue businesses with cloud-based POS software. Closest direct competitor to ICRTouch in the UK SMB hospitality and retail market with a similar channel-led model.
- Zettle (PayPal): PayPal-owned POS and payments platform targeting SMBs and hospitality operators in the UK and Europe. Directly competes with ICRTouch for the independent retailer and small hospitality segment, often bundled with payments.
- TouchBistro: Restaurant-focused POS software provider serving independent and multi-unit restaurants. Comparable to ICRTouch in restaurant workflows, table management, and order-taking, with a similar SMB focus.
- SumUp: European payments and POS provider with strong UK presence serving SMB hospitality, retail, and micromerchants. Direct competitor to ICRTouch's TouchPoint Lite and micromerchant segment with integrated card payments.
- Tevalis: UK hospitality-focused EPoS software company serving pubs, bars, restaurants, and hotels. Closely comparable to ICRTouch in target market (UK hospitality), product scope, and channel-led distribution model.
- Aire POS: UK-based EPoS software provider focused on hospitality, leisure, and retail venues. Closely comparable to ICRTouch in target verticals (UK pubs, restaurants, attractions) and product scope (till + back office + reservations).
Broad incumbents
- Lightspeed Commerce: Global cloud-based POS and commerce platform serving restaurants and retail. Competes with ICRTouch in the multi-site hospitality and retail space, with broader omnichannel commerce and e-commerce capabilities.
- Toast: Leading cloud-native restaurant POS platform in the US, increasingly expanding into the UK. Directly comparable to ICRTouch in the restaurant EPoS space with a much larger R&D and capital base.
- Square (Block): Global SMB payments and POS platform serving small hospitality, retail, and service businesses. Competes with ICRTouch for the smallest end of the UK market, particularly takeaway and micro-merchant segments.
- Clover (Fiserv): Cloud-based POS and business management platform from Fiserv serving SMBs across retail, hospitality, and services. Competes with ICRTouch in the integrated hardware/software POS space, with strong payments bundling.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ICRTouch social profiles
Digital presenceICRTouch compliance and trust
Trust signalCompliance1 record
ICRTouch financial estimates
Financial estimateRevenue estimate
Valuation estimate
ICRTouch leadership team
Management profileNumber of profiles
ICRTouch funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ICRTouch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ICRTouch
What does ICRTouch do?
ICRTouch develops and sells an ecosystem of Electronic Point of Sale (EPoS) software solutions for hospitality, retail, and venues & events businesses. The flagship TouchPoint till software has been developed over 25+ years and is complemented by TouchOffice Web cloud-based back office, handheld ordering (PocketTouch), customer self-ordering (ByTable, SelfService), kitchen display (TouchKitchen), online reservations (TouchReservation), online takeaway ordering (TouchTakeaway), and stock management (TouchStock). Solutions are sold and supported through a UK and Ireland Authorised Partner network.
Is ICRTouch a public or private company?
ICRTouch is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ICRTouch founded?
ICRTouch was founded in 1994. It employs 11 to 50 people.
Where is ICRTouch based?
ICRTouch is headquartered in Sandown, United Kingdom, in the Europe region.
How does ICRTouch make money?
Four revenue lines are on record. Subscription Services are the primary driver. The others are usage-Based Services, software Licensing and touchPoint Lite Rental.
Who are ICRTouch's main competitors?
Direct peers on record are Epos Now, Zettle (PayPal), TouchBistro, SumUp, Tevalis and Aire POS. Broad incumbents are Lightspeed Commerce, Toast, Square (Block) and Clover (Fiserv).
Does ICRTouch have an API?
No public API is recorded for ICRTouch.
What industry is ICRTouch in?
ICRTouch's product category is Point of Sale (EPoS) Software. Its primary akta.pro industry code is BPAMAGAL, Omnichannel Commerce & Click-and-Collect Platforms. Its NAICS code is 5132 and its SIC code is 7372.