OneDesk
- Company typePrivate
- Founded2008
- HeadquartersMontréal, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What OneDesk does
OneDesk is a privately held Canadian software company headquartered in Pointe-Claire, Quebec (Montréal area), founded in 2008 and operating with 11-50 employees. The company provides an all-in-one cloud-based platform that unifies three traditionally separate software categories — helpdesk ticketing, project management, and professional services automation (PSA) — on a single interconnected system. Functional capabilities include email ticketing, live chat, knowledgebase and customer portal, omnichannel support, workflow automation, SLA management, Gantt and Kanban project planning, task management, resource planning, time tracking, quoting, invoicing, prepaid-hours billing, and analytics. The platform is delivered via web browser and native iOS/Android mobile apps, with cloud, on-premise, and private cloud deployment options, and offers HIPAA-enabled accounts for healthcare organizations. The company has an API and a documented developer resources page for custom integrations.
OneDesk monetizes through a subscription-based SaaS model using a product-led growth motion — a 14-day free trial with no credit card required and free self-serve signup — supplemented by a sales-assisted demo motion for enterprise prospects. It targets a broad vertical mix including IT services, healthcare, professional services, customer support, software development, marketing and creative, education, legal, non-profits, and managed service providers. The company has built deep native integrations with Microsoft 365/Outlook, Google Workspace/Gmail, Microsoft Teams, QuickBooks Online, WordPress, and Zapier, and is investing in AI features through its Odie AI module (LLM-based conversational support, ticket summarization, AI-generated knowledge base articles, and contextual reply suggestions trained on each customer's own content). No outside funding rounds are disclosed, suggesting the company has been bootstrapped to date.
OneDesk firmographics
Firmographics- Name
- OneDesk
- Legal name
- OneDesk Inc.
- Website
- https://onedesk.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Where OneDesk is headquartered
LocationHeadquarters
- HQ city
- Montréal
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
OneDesk business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Subscription-based SaaS model with cloud deployment as primary option. Annual and monthly billing cycles supported. 14-day free trial offered to new users.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free trial available for 14 days |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
OneDesk product offering
Product offeringCore offering
OneDesk sells an all-in-one cloud-based software platform that combines help desk ticketing, project management, and professional services automation into a single interconnected product. Customers subscribe to use ticketing, live chat, email-to-ticket workflows, a customer portal and knowledge base, project planning (Kanban + Gantt), resource planning, time tracking, quoting, invoicing, analytics, and an AI assistant (Odie AI), available via browser, iOS/Android mobile apps, with cloud or on-premise deployment.
Product overview
OneDesk is an all-in-one unified platform combining HelpDesk ticketing, Project Management, and Professional Services Automation. The core platform integrates these three product lines: HelpDesk software handles customer support tickets with email ticketing, live chat, knowledgebase, and customer portal; Project Management software provides team collaboration with Gantt charts, Kanban boards, task dependencies, and resource planning; Professional Services Automation covers time tracking, quoting, invoicing, and budget management. Supporting modules include Odie AI for automated customer support, workflow automations, analytics and reporting, and mobile applications for iOS and Android. The platform is available in cloud or on-premise deployment with HIPAA compliance options.
Differentiator
Problem solved
Functional benefit
Brands
- Odie AI: AI-powered support assistant featuring AI chat agent, ticket summarization, knowledge base article generation, and suggested replies for customer support automation.
Products and services
- OneDesk HelpDesk Software Full-featured help desk software for managing ticket workflows and delivering customer service, including email ticketing, live chat, knowledgebase, customer portal, automation, and SLA management, targeted at customer support, IT services, and end-user support teams.
- OneDesk Project Management Software Online team collaboration and project tracking software supporting Agile, waterfall, or hybrid methodologies with Kanban boards, Gantt charts, task management, and resource planning, designed for project management offices, IT and software delivery teams, and marketing operations.
- OneDesk Professional Services Automation (PSA) Full-cycle professional services automation covering project delivery, time tracking, quoting, invoicing, and client billing, integrating support, project management, and financial management for consultancies, agencies, and managed service providers.
- Odie AI AI-powered customer support assistant providing 24/7 automated responses, featuring AI chat agent, ticket summarization, knowledge base article generation, and AI-suggested replies that are personalized using each customer's knowledgebase, saved replies, and historical agent responses.
- OneDesk Mobile App (iOS and Android) Mobile application for iOS and Android enabling access to tickets, tasks, timesheets, and real-time platform updates while away from the desktop.
Quantifiable outcome
- Continuous platform improvement with regular feature releases
- +1 more outcomes
Companies that use OneDesk
Customer profileSegments11 records
Ideal customer profiles3 records
OneDesk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability4 records
Feature7 records
OneDesk partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Microsoft 365 / OutlookcoreDirect integration with Microsoft 365 and Outlook email accounts. Allows users to connect their MS 365 inbox directly to OneDesk for seamless email ticketing and communication.
- Google Workspace / GmailcoreDirect integration with Google Workspace and Gmail for email ticketing and calendar synchronization.
- QuickBooks OnlinecoreDeep two-way QuickBooks Online integration for invoice syncing, payment tracking, and financial data synchronization.
- Microsoft TeamscoreIntegration with Microsoft Teams for collaboration and communication within the OneDesk platform.
- ZapiercoreZapier integration enables users to connect OneDesk with thousands of other applications and automate workflows.
- Microsoft TeamscoreIntegration capabilities with Microsoft Teams for seamless collaboration within the Microsoft ecosystem.
Scale indicators1 record
Recent moves6 records
Expansion highlights6 records
OneDesk competitors and assessment
Company assessmentBroad incumbents
- Zendesk: Zendesk is a global helpdesk/ticketing SaaS incumbent with much larger scale, serving enterprise and SMB customers with omnichannel support. It competes directly with OneDesk's helpdesk module but lacks integrated PM/PSA, making OneDesk's bundled play a useful comparator for SMB service-firm buyers.
- Jira Service Management (Atlassian): Atlassian's Jira Service Management is a major ITSM/helpdesk solution tightly integrated with Jira project tracking, making it a clear parallel to OneDesk's combined helpdesk+PM offering. Atlassian's developer-centric audience and marketplace partnerships give it a much larger ecosystem but also higher price point.
- Monday.com: Monday.com is a leading work OS bundling project management, CRM, and workflow automation. Its expansion into service workflows makes it an adjacent competitor to OneDesk's PM and PSA modules, with much greater scale and IPO-stage brand recognition.
- Intercom: Intercom is a leading AI-first customer service platform combining live chat, helpdesk, and AI agents (Fin AI)—directly comparable to OneDesk's helpdesk + Odie AI offering for customer support teams, though skewed to higher-end customers.
- Zoho One / Zoho Projects: Zoho's bundle of over 50 apps (CRM, Projects, Desk, Books) directly competes with OneDesk's all-in-one positioning for SMB buyers wanting integrated helpdesk, project, and back-office workflows at low cost.
Direct peers
- Freshdesk (Freshworks): Freshdesk is a leading helpdesk/ITSM SaaS competitor targeting SMB and mid-market with freemium and integrated suites (Freshworks CRM, Freshservice). It is the closest direct peer to OneDesk due to overlapping PLG motion, SMB focus, and bundle-with-other-tools positioning.
- ClickUp: ClickUp is an all-in-one productivity platform bundling task management, docs, goals, whiteboards, and lightweight ticketing—positioning as a single app for work. Like OneDesk, it pursues an 'all-in-one' GTM, but focuses less on dedicated helpdesk and PSA workflows relevant to OneDesk's service-firm customers.
- ConnectWise (PSA): ConnectWise offers PSA, RMM, and cybersecurity solutions purpose-built for managed service providers and IT service firms—an audience OneDesk explicitly targets. It is one of the closest direct peers for OneDesk's PSA and MSP-relevant modules.
- Wrike: Wrike is a project management and collaborative work management platform with PSA/ professional services capabilities, now part of Citrix. It is comparable to OneDesk's PM and PSA modules and competes for mid-market project teams.
Emerging players
- HaloPSA: HaloPSA is a PSA/ITSM solution for MSPs and IT service providers with ticketing, billing, and project tracking closely aligned to OneDesk's service-firm vertical. As an emerging, MSP-focused player it competes specifically where OneDesk markets to managed service providers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
OneDesk social profiles
Digital presenceOneDesk compliance and trust
Trust signalCompliance1 record
OneDesk financial estimates
Financial estimateRevenue estimate
Valuation estimate
OneDesk leadership team
Management profileNumber of profiles
Profiles1 record
OneDesk funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OneDesk M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OneDesk
What does OneDesk do?
OneDesk sells an all-in-one cloud-based software platform that combines help desk ticketing, project management, and professional services automation into a single interconnected product. Customers subscribe to use ticketing, live chat, email-to-ticket workflows, a customer portal and knowledge base, project planning (Kanban + Gantt), resource planning, time tracking, quoting, invoicing, analytics, and an AI assistant (Odie AI), available via browser, iOS/Android mobile apps, with cloud or on-premise deployment.
Is OneDesk a public or private company?
OneDesk is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was OneDesk founded?
OneDesk was founded in 2008. It employs 11 to 50 people.
Where is OneDesk based?
OneDesk is headquartered in Montréal, Canada, in the North America region.
How does OneDesk make money?
One revenue line is on record: saaS Subscription.
Who are OneDesk's main competitors?
Broad incumbents on record are Zendesk, Jira Service Management (Atlassian), Monday.com, Intercom and Zoho One / Zoho Projects. Direct peers are Freshdesk (Freshworks), ClickUp, ConnectWise (PSA) and Wrike. HaloPSA is listed as an emerging player.
Does OneDesk have an API?
Yes. OneDesk offers an API for integrations and custom connectivity. Developers can access developer resources to build custom integrations and connect OneDesk with other tools. Developer documentation is at onedesk.com/dev-2.