Continuum Managed Services
Continuum Managed Services is a Boston-based SaaS platform providing unified PSA, RMM, cybersecurity, backup/DR, remote access, and AI automation for Managed Service Providers and enterprise IT departments, founded in 2011 and now part of ConnectWise, LLC.
- Company typePrivate
- Founded2011
- HeadquartersBoston, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Continuum Managed Services does
Continuum Managed Services was a Boston, Massachusetts-based SaaS managed services technology platform founded in 2011 and built to serve Managed Service Providers (MSPs) and broader IT organizations. The company's core technology consolidated PSA (Professional Services Automation), RMM (Remote Monitoring and Management), cybersecurity (SIEM, Managed EDR, M365 SaaS Security), backup and disaster recovery (x360Recover, x360Cloud), remote access (ScreenConnect), and process/AI automation (RPA, AI Agents, Sidekick AI) onto a unified data and workflow fabric described as an AI-native Predictive Intelligence Platform.
The business monetized through recurring SaaS subscriptions priced by endpoints, seats, or modules, supplemented by transaction-fee revenue from ConnectWise Payments/Wise-Pay. Distribution combined direct enterprise field sales and inside sales with self-serve trials, a channel/VAR partner program, and global events (IT Nation Connect across Global, Europe, and ANZ). Customer evidence indicates deployed outcomes such as 85% ticket automation, 9-second AI triage, 50% backlog reduction, 25% MTTR improvement, and 50-120% partner revenue uplift.
Continuum was backed by Summit Partners through a Series D (2011-09-01) and used inorganic growth to extend platform capabilities, acquiring Carvir in June 2018 (cybersecurity) and BrightGauge in January 2019 (reporting/analytics). The company has since been absorbed into the ConnectWise, LLC platform, with ConnectWise, LLC emerging as the operating entity offering the unified platform at global scale under private ownership.
Continuum Managed Services firmographics
Firmographics- Name
- Continuum Managed Services
- Legal name
- ConnectWise, LLC
- Website
- https://continuum.net
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Continuum Managed Services is a Boston-based SaaS platform providing unified PSA, RMM, cybersecurity, backup/DR, remote access, and AI automation for Managed Service Providers and enterprise IT departments, founded in 2011 and now part of ConnectWise, LLC.
- Ownership category
- akta.pro rank
Continuum Managed Services industry classification
Industry- Product category
- IT Management Software
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- Remote Monitoring & Management (RMM) Services (BPAEABAA)
- akta.pro secondary industries
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where Continuum Managed Services is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Continuum Managed Services business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Platform Subscriptions: Subscription-based access to the unified ITSM platform including PSA, RMM, SIEM, and other modules. Customers pay recurring fees for platform access with various tiers based on endpoint count, user seats, or functionality modules.
- Module Add-ons and Extensions: Additional revenue from supplementary modules such as Managed EDR, M365 Cloud Backup, M365 SaaS Security, Email Security, Vulnerability Management, and CPQ that extend core platform functionality.
- Payments Processing: ConnectWise Payments (Wise-Pay) enables payment processing for MSPs, generating transaction-based revenue from payment flows.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels11 records
Continuum Managed Services product offering
Product offeringCore offering
Continuum Managed Services provides a SaaS-based managed services technology platform built for managed service providers (MSPs), enabling them to remotely monitor, manage, secure, and back up their small and midsized business clients' IT environments. The platform combines remote monitoring and management (RMM), professional services automation (PSA), cybersecurity, and backup/disaster recovery into an integrated offering.
Product overview
ConnectWise is a unified Predictive Intelligence Platform for MSPs and IT departments, combining PSA (Professional Services Automation), RMM (Remote Monitoring and Management), cybersecurity, backup/disaster recovery, and AI capabilities into a single AI-native platform. The platform includes products for endpoint management, service desk ticketing, remote access (ScreenConnect), AI agents, RPA, CPQ, payments, SIEM, managed EDR, M365 cloud backup, SaaS security, vulnerability management, email security, and BCDR solutions (x360Recover, x360Cloud).
Differentiator
Problem solved
Functional benefit
Products and services
- Continuum Platform (Integrated MSP Platform)
- BrightGauge
- Carvir
Quantifiable outcome
- 85% ticket automation and 9-second AI-powered triage
- +6 more outcomes
Companies that use Continuum Managed Services
Customer profileNamed customers16 records
Segments4 records
Ideal customer profiles1 record
Continuum Managed Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature10 records
Continuum Managed Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ScreenConnectcoreScreenConnect is a wholly-owned remote access product integrated into the ConnectWise platform, providing secure, instant remote connections and multi-platform control for MSPs delivering support.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Continuum Managed Services competitors and assessment
Company assessmentDirect peers
- NinjaOne: Cloud-native RMM and endpoint management platform directly competing for MSP software wallet share. Comparable target market and freemium/PLG-leaning GTM.
- Kaseya: Direct RMM/PSA competitor serving the same MSP customer base with integrated IT management, security, and BCDR modules. Closely matched product surface and GTM (channel, partner programs).
- N-able: Spun out of SolarWinds MSP, N-able sells RMM, BCDR, and security software to MSPs - a near-identical product portfolio and customer persona to Continuum.
- Atera: Per-technician-priced RMM + PSA platform built for SMB MSPs. Direct competition for the MSP workflow consolidation use case that Continuum's platform targets.
- Syncro: Unified RMM/PSA platform for MSPs and internal IT teams, competing head-to-head with Continuum on integrated service desk + endpoint management for small/mid-market MSPs.
- Datto (Kaseya): BCDR and RMM vendor for MSPs, now part of Kaseya, addressing the same backup/disaster recovery and remote monitoring use cases central to Continuum's x360Recover and RMM products.
Broad incumbents
- ConnectWise: Continuum's acquirer and the broader MSP platform incumbent offering the same PSA/RMM/BCDR/cybersecurity product family at greater scale. Closely comparable business model and target buyer (MSPs and IT departments).
- ServiceNow: Enterprise IT service management incumbent overlapping with Continuum's PSA/ITSM use cases for internal IT departments. Not an RMM competitor but a major ITSM alternative for shared enterprise buyers.
Emerging players
- HaloPSA: Modern PSA and ITSM platform gaining traction with MSPs as a flexible, cost-effective alternative to incumbent PSAs (including Continuum's). Overlapping PSA workflow and automation features.
- SuperOps.ai: AI-native PSA + RMM platform targeting mid-market MSPs, positioning automation and unified data similarly to Continuum's positioning but with a newer product stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Continuum Managed Services social profiles
Digital presenceContinuum Managed Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Continuum Managed Services leadership team
Management profileNumber of profiles
Profiles3 records
Continuum Managed Services funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Continuum Managed Services M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Continuum Managed Services
What does Continuum Managed Services do?
Continuum Managed Services provides a SaaS-based managed services technology platform built for managed service providers (MSPs), enabling them to remotely monitor, manage, secure, and back up their small and midsized business clients' IT environments. The platform combines remote monitoring and management (RMM), professional services automation (PSA), cybersecurity, and backup/disaster recovery into an integrated offering.
Is Continuum Managed Services a public or private company?
Continuum Managed Services is a private company. It is classified as corporate owned and is currently operating.
When was Continuum Managed Services founded?
Continuum Managed Services was founded in 2011. It employs 501 to 1,000 people.
Where is Continuum Managed Services based?
Continuum Managed Services is headquartered in Boston, United States, in the North America region.
How does Continuum Managed Services make money?
Three revenue lines are on record. SaaS Platform Subscriptions are the primary driver. The others are module Add-ons and Extensions and payments Processing.
Who are Continuum Managed Services's main competitors?
Direct peers on record are NinjaOne, Kaseya, N-able, Atera, Syncro and Datto (Kaseya). Broad incumbents are ConnectWise and ServiceNow. Emerging players are HaloPSA and SuperOps.ai.
Does Continuum Managed Services have an API?
No public API is recorded for Continuum Managed Services.
What industry is Continuum Managed Services in?
Continuum Managed Services's product category is IT Management Software. Its primary akta.pro industry code is BPAEABAA, Remote Monitoring & Management (RMM) Services, with a secondary code of BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize). Its NAICS code is 541513 and its SIC code is 7373.