SuperOps.ai
SuperOps.ai provides an AI-native unified IT management platform combining PSA, RMM, MDM, ticketing, and automation for managed service providers and in-house IT teams, monetized via subscription SaaS with a hybrid direct-sales and partner-channel go-to-market.
- Company typePrivate
- Founded2020
- HeadquartersChennai, India
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What SuperOps.ai does
SuperOps.ai is an AI-native IT management platform serving managed service providers (MSPs) and in-house IT teams. Founded in 2020, the company is headquartered in Chennai, India with US incorporation in Delaware and operates through two flagship products: SuperOps MSPSuite, a unified PSA-RMM platform for MSPs combining device operations and client management, and SuperOps ITSuite, a unified IT management platform for in-house enterprise IT teams covering endpoint management and support delivery. The platform integrates Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), ticketing, and automation into a single stack, with add-on modules for endpoint management, network monitoring, and an AI Agent Marketplace.
The platform is built around an AI-native architecture with an AI Agent Marketplace developed in partnership with AWS (entering beta September 2025) that enables autonomous agents for ticket triage, alert remediation, and script generation. SuperOps monetizes through subscription-based SaaS licensing on a quote-based, monthly billing model with a hybrid go-to-market combining enterprise field sales, self-serve free trials, and channel partnerships with cybersecurity vendors including Guardz, ESET, and Acronis. The primary customer segment is midmarket MSPs, with in-house IT teams as a secondary segment; the company cites industry data showing technicians spend up to 25% of the workday switching between fragmented tools and average MSP margins of 8% versus 18% for top performers.
The company has raised $54.4 million across four funding rounds from 2021 through early 2025, with Addition (Lee Fixel's fund), March Capital, Matrix Partners India, and Z47 as primary backers. In April 2026, SuperOps executed an AI-first restructuring that reduced headcount by approximately 30% (around 60 employees from a ~200-person base) while establishing an internal AI council, signaling a strategic realignment toward AI-driven product and operations.
SuperOps.ai firmographics
Firmographics- Name
- SuperOps.ai
- Legal name
- SuperOps Inc.
- Website
- https://superops.ai
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- SuperOps.ai provides an AI-native unified IT management platform combining PSA, RMM, MDM, ticketing, and automation for managed service providers and in-house IT teams, monetized via subscription SaaS with a hybrid direct-sales and partner-channel go-to-market.
- Ownership category
- akta.pro rank
SuperOps.ai industry classification
Industry- Product category
- IT Operations Management Software
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Workflow Automation & Orchestration Platforms (HDAEALAF)
- akta.pro secondary industries
- Observability, Monitoring & AIOps (BPAEAKAG), IT Knowledge Management & Service Desk Platforms (HDAEALAH), IT Asset Management (ITAM) Platforms (HDAEALAD)
Keywords
Where SuperOps.ai is headquartered
LocationHeadquarters
- HQ city
- Chennai
- HQ country
- India
- HQ region
- Asia
Offices2 records
Markets served
SuperOps.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (PSA-RMM Platform): SuperOps generates recurring revenue through subscription-based SaaS licensing of its AI-native PSA-RMM and UEM platform for MSPs and IT teams. Revenue is derived from monthly or annual subscription plans based on seats or usage tiers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Free trial available; paid plans quote-based |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
SuperOps.ai product offering
Product offeringCore offering
SuperOps.ai offers an AI-native unified IT management platform combining Professional Services Automation (PSA), Remote Monitoring and Management (RMM), and Unified Endpoint Management (UEM). The platform serves two distinct customer segments through SuperOps ITSuite (for in-house IT teams managing endpoints and support) and SuperOps MSPSuite (for managed service providers handling device operations and client management), with an AI Agent Marketplace developed with AWS enabling autonomous workflow automation.
Product overview
SuperOps.ai offers a unified AI-native IT management platform architecture comprising two core products: SuperOps ITSuite (for in-house IT teams) and SuperOps MSPSuite (for managed service providers). The platform is designed to eliminate tool sprawl by bringing together device operations and client management in a single integrated system. The MSPSuite specifically functions as an AI-native PSA-RMM platform combining Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) capabilities, while ITSuite provides unified endpoint management and support delivery for enterprise IT teams. Additional modules include a new Endpoint Management Tool launched in 2025, an AI Agent Marketplace (beta, September 2025) developed with AWS for autonomous AI agent workflows, and Network Monitoring Features (2023).
Differentiator
Problem solved
Functional benefit
Brands
- SuperOps ITSuite: A unified AI-native IT management platform for in-house IT teams to manage endpoints, deliver support, and drive smooth operations at scale.
- SuperOps MSPSuite
Products and services
- SuperOps ITSuite A unified AI-native IT management platform designed for in-house IT teams to manage endpoints, deliver support, and drive smooth operations at scale, providing zero sprawl for IT operations.
- SuperOps MSPSuite A unified AI-native PSA-RMM platform for managed service providers (MSPs) that brings together device operations and client management to grow the MSP business without operational chaos, turning everyday operations into predictable profit.
- AI Agent Marketplace A marketplace developed in partnership with AWS enabling MSPs and IT teams to select ready-to-use autonomous AI agents for workflows including ticket triage, alert remediation, and automated script generation, while giving developers a platform to publish and monetize their innovations.
Quantifiable outcome
- Technicians spend up to 25% of workday switching between systems due to tool fragmentation
- +2 more outcomes
Companies that use SuperOps.ai
Customer profileSegments2 records
Ideal customer profiles2 records
SuperOps.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature4 records
SuperOps.ai partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- GuardzcoreSuperOps and Guardz announced a strategic partnership and bundled offering to help MSPs consolidate fragmented IT operations and security tools into a unified AI-ready platform. The combined solution integrates SuperOps' PSA, RMM, MDM, ticketing and automation capabilities with Guardz's identity, endpoint, email security and 24/7 MDR services. Addresses industry data showing technicians spend up to 25% of their workday switching between systems. Partnership reflects broader MSP industry pressure to unify operations and security as AI adoption accelerates.
- Amazon Web Services (AWS)coreSuperOps AI Agent Marketplace developed in partnership with Amazon Web Services (AWS), entering beta in September 2025. The marketplace enables MSPs to select ready-to-use autonomous AI agents for workflows including ticket triage, alert remediation, and automated script generation, while giving developers a platform to publish and monetize their innovations. AWS provides the underlying infrastructure for the marketplace.
- ESETflagshipPartnership with cybersecurity vendor ESET focused on operational and security challenges for MSPs. Features joint sessions with executives from Apt Interactive and Start Grow Manage to discuss AI-powered service delivery, PSA-RMM workflows, and technician efficiency. Collaboration positioned to enhance product stickiness, expand channel reach, and align the SuperOps platform with security-centric MSP use cases.
Scale indicators6 records
Recent moves4 records
Expansion highlights6 records
SuperOps.ai competitors and assessment
Company assessmentDirect peers
- ConnectWise: Long-standing PSA, RMM, and IT management suite for MSPs with a broad partner ecosystem. Directly competes with SuperOps in the same MSP buyer segment with overlapping PSA and RMM functionality.
- Kaseya: Provider of Kaseya VSA, Datto, and other RMM/PSA/cybersecurity products serving MSPs of all sizes. Competes head-to-head with SuperOps' unified MSP suite and bundles security and automation in overlapping ways.
- N-able: RMM, PSA, and security platform purpose-built for MSPs and IT service providers. Direct competitor with overlapping RMM, backup, and security capabilities for the mid-market.
- NinjaOne: Cloud-native unified endpoint management, RMM, and PSA platform targeting MSPs and IT teams. Closely comparable to SuperOps in product scope, AI-first positioning, and mid-market MSP go-to-market.
- Pulseway: RMM and PSA platform with mobile-first remote monitoring for MSPs and IT teams. Direct competitor in mobile RMM, PSA, and endpoint management, and was named alongside SuperOps in Security Boulevard's Best MSP Software 2026.
- Atera: All-in-one PSA and RMM platform with per-technician pricing for MSPs and IT teams. Competes with SuperOps on AI-driven automation, transparent pricing, and ease of use for smaller MSPs.
- Syncro: Unified PSA, RMM, remote access, and ticketing platform built for small and mid-sized MSPs. Direct competitor in the affordable, unified MSP tool category.
Broad incumbents
- Freshworks (Freshservice): Cloud IT service management and IT operations platform used by mid-market IT teams. Comparable to SuperOps' ITSuite for ITSM, asset, and ticket management but with broader horizontal SaaS positioning.
- ServiceNow: Enterprise IT service management, IT operations, and workflow platform. Adjacent competitor to SuperOps' ITSuite for large enterprises with deeper ITSM and process-automation capabilities.
- ManageEngine: Zoho's enterprise IT management division offering ITSM, endpoint management, and monitoring tools. Overlaps with SuperOps' ITSuite in endpoint and operations management for in-house IT teams.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
SuperOps.ai social profiles
Digital presenceSuperOps.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
SuperOps.ai leadership team
Management profileNumber of profiles
Profiles2 records
SuperOps.ai funding detail
Funding detailFunding overview
Funding rounds4 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SuperOps.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SuperOps.ai
What does SuperOps.ai do?
SuperOps.ai offers an AI-native unified IT management platform combining Professional Services Automation (PSA), Remote Monitoring and Management (RMM), and Unified Endpoint Management (UEM). The platform serves two distinct customer segments through SuperOps ITSuite (for in-house IT teams managing endpoints and support) and SuperOps MSPSuite (for managed service providers handling device operations and client management), with an AI Agent Marketplace developed with AWS enabling autonomous workflow automation.
Is SuperOps.ai a public or private company?
SuperOps.ai is a private company. It is classified as venture growth investor backed and is currently operating.
When was SuperOps.ai founded?
SuperOps.ai was founded in 2020. It employs 101 to 250 people.
Where is SuperOps.ai based?
SuperOps.ai is headquartered in Chennai, India, in the Asia region.
How does SuperOps.ai make money?
One revenue line is on record: saaS Subscription (PSA-RMM Platform).
Who are SuperOps.ai's main competitors?
Direct peers on record are ConnectWise, Kaseya, N-able, NinjaOne, Pulseway, Atera and Syncro. Broad incumbents are Freshworks (Freshservice), ServiceNow and ManageEngine.
Does SuperOps.ai have an API?
No public API is recorded for SuperOps.ai.
What industry is SuperOps.ai in?
SuperOps.ai's product category is IT Operations Management Software. Its primary akta.pro industry code is HDAEALAF, IT Workflow Automation & Orchestration Platforms, with a secondary code of BPAEAKAG, Observability, Monitoring & AIOps. Its NAICS code is 5415 and its SIC code is 7372.