heyPatient

What heyPatient does

heyPatient AG is a privately held Swiss digital health company founded in September 2019 in Winterthur, Switzerland, that operates a modular, cloud-based SaaS patient interaction platform for hospitals, clinics, and health regions. The platform is built natively on HL7 FHIR standards from inception and connects the full patient journey — online pre-registration, appointment management, automated patient tasks, self-service check-in, digital patient calling, indoor navigation, virtual reception, and post-treatment follow-up — through a 21-language patient mobile app (delivered as a standard app or whitelabel branded app), a provider-facing configuration portal (heyPortal), and standardized FHIR APIs that integrate with existing hospital systems such as SAP, Microsoft Dynamics NAV, KISIM, Nexus, Ines, Timerbee, and CGM Phoenix. Core proprietary components include the heyID Master Patient Index for cross-institutional patient identification, a dedicated FHIR data repository (test and production), the Patient Concierge Bot, the Virtual Workforce AI-enhanced conversational guidance module, and heyFamily for integrating the patient's personal care network into the digital care pathway.

The company generates revenue primarily through tiered annual SaaS subscriptions priced by customer size (Essential Package starting at CHF 25,000/year for small clinics and CHF 65,000+/year for cantonal hospitals), one-time setup fees, white-label branded app deployments with included first-level support, and professional services such as Design Workshops priced at CHF 18,480 per engagement. Go-to-market is a hybrid of direct enterprise field sales to DACH healthcare providers using a consultative co-creation approach, global self-service distribution via Microsoft AppSource and Siemens Xcelerator Marketplace, and channel partnerships including Swiss Post CUORE. Reference customers include Kantonsspital Baden AG (a strategic co-development partner and investor), Swiss Medical Care Compass, Swiss Paraplegic Centre, University Children's Hospital Zurich, Spitalzentrum Biel, Sanatorium Kilchberg, Klinik Schützen, and GynHealth. Revenue, ARR, and funding totals are not publicly disclosed; the company is actively soliciting investment through its investment page and uses the daura digital share registry. Investors named include KSB Health Innovation Hub, Serpentine Ventures, Eleveneye, and PMA Deep Impact. Recognition includes the 2021 Digital Economy Award (Innovation Gold) and qualification into Phase 2 of the Innosuisse ScaleUp coaching programme.

Name

heyPatient

Legal name

heyPatient AG

Website

https://heypatient.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

heyPatient AG is a Swiss SaaS company founded in 2019 that provides hospitals and clinics with a modular, FHIR-native patient interaction platform — covering registration, appointments, check-in, navigation, and AI-guided patient communication across a 21-language mobile app.

Ownership category

akta.pro rank

Headquarters

HQ city

Winterthur

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription - Essential Package: Modular subscription model with tiered pricing based on organization size. Pricing includes one-time setup fee covering basic functionality (multi-language app, SwissID verification, personal timeline, integrated EPD, heyFamily, platform with integrated third-party integrations) plus ongoing service fees for specific modules (e-Anmeldung, e-Termine, e-Patiententasks, e-Checkin, etc.). No additional license fees. Small clinics start at CHF 25,000/year, cantonal hospitals at CHF 65,000/year.
2. White-label/Branded App: Custom branded patient app deployed to app stores with specific functionality, configurable home screen, extendable features, and ongoing maintenance. Includes 1st level support, maintenance, and basic development. Pricing transparency with all costs included.
3. Design Workshops: One-time consulting engagement using design thinking methods to develop the digital patient journey with prioritized use cases. Includes recommendation document and optional clickable prototype. Priced at CHF 18,480.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

heyPatient provides a modular, cloud-based SaaS patient interaction platform built natively on HL7 FHIR standards, enabling hospitals and clinics to digitize the entire patient journey from online registration through hospital@home. The offering combines a 21-language patient mobile app, a provider configuration portal (heyPortal), a Master Patient Index (heyID), and configurable modules for digital registration, appointment management, check-in, automated patient tasks, indoor navigation, and AI-powered conversational support via the Patient Concierge Bot / Virtual Workforce. It is sold as tiered subscriptions sized to the healthcare organization, with optional white-label/branded app deployments, a German-market KHTFV-eligible portal variant, and a structured Design Workshop professional service.

Product overview

heyPatient is a modular SaaS patient interaction platform built FHIR-native, encompassing a multi-sided platform for healthcare providers, a 21-language patient mobile app (available as standard app or whitelabel branded app), and a provider-facing configuration portal (heyPortal). The platform is organized around a portfolio of functional modules — including e-Registrierung (digital pre-registration), e-Termine (appointment management), e-Patiententasks (automated patient tasks), e-Check-in (self-service check-in), the Patient Concierge Bot, Virtual Workforce (AI-enhanced conversational agent), heyFamily (personal care network integration), the digital Implantatpass, a Virtual Patient Reception module, and heyApp Store / Marketplace for third-party add-ons — all connected via standardized HL7 FHIR APIs and powered by a dedicated FHIR data repository. Additional offerings include a dedicated German KHTFV portal variant, indoor navigation integration (Siemens), and a professional Design Workshop service for customer-specific patient journey design. The platform is deployable in half a day and available globally via Microsoft Marketplace and Siemens Xcelerator Marketplace.

Differentiator

Problem solved

Functional benefit

Brands

• heyFamily: Feature that allows integration of the patient's personal care network into digital healthcare, enabling family members to take on organizational tasks, represent patients, or coordinate support in daily life.
• heyPortal
• heyID

Products and services

• heyPatient Plattform (Core Platform) The modular SaaS patient interaction platform built HL7 FHIR-native, connecting the entire patient journey from online registration to hospital@home. Multi-sided, cloud-based, and accessible via app, web portal, and self-service terminals. For hospitals, clinics, and health regions.
• heyPatient Patient App A 21-language mobile application (iOS/Android) providing patients with a personal timeline, appointment management, digital health dossier, heyFamily network integration, and the Patient Concierge Bot. Available as the standard heyPatient app.
• heyPortal (Provider Portal) The back-end portal for healthcare providers to configure patient journey workflows, activate functional modules, manage branding, and oversee the platform without code changes. Includes the design workshop deliverable template.
• heyPatient Branded App / Whitelabel App A whitelabel version of the heyPatient app deployed under a healthcare provider's own brand in app stores. Includes the same base functionality (20+ languages, heyFamily, personal timeline, integrated health dossier) plus configurable home screen, expandable modules, and included 1st-level support.
• Patient Concierge Bot / Virtual Workforce AI-powered conversational bot within the heyPatient app that provides automated answers to patient questions, proactive reminders, appointment guidance, and intelligent escalation. Available around the clock in 21 languages.
• heyPatient KHTFV-Portal (Germany) A specialized portal variant for the German market, certified as eligible for KHTFV (Krankenhaus-Transparenzgesetz und Fonds) funding for digital patient portal solutions in German hospitals.
• Design Workshop (Patient Journey Design Workshop) Professional service offering a structured design thinking workshop (3 half-days) to jointly develop a digital patient journey vision, identify pain points, prioritize use cases, and create a roadmap with rough effort estimation. Optional clickable prototype available. Price: CHF 18,480.

Quantifiable outcome

• Cost savings of CHF 1 million+ annually for medium-sized hospitals with e-Termine functionality (based on 100,000 annual appointments and <50% app usage)
• +4 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration31 records

AI capability6 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core, strategic, exploratory and minor.

• MicrosoftcoreTechnology or IntegrationheyPatient is available on Microsoft AppSource (Microsoft Marketplace) as a verified business app, enabling global self-service deployment. Integrated with Microsoft ecosystem including Teams collaboration platform with SingleSignOn during project setup.
• Siemens / Siemens XceleratorcoreTechnology or IntegrationStrategic partnership for inhouse navigation integration. heyPatient is listed on Siemens Xcelerator Marketplace, enabling joint go-to-market in healthcare digitization. Combined demo showing digital clinic workflows at DMEA.
• Deep Impact AGcoreImplementation/ SI/ Consulting PartnerDevelopment and implementation partner from inception. Created first clickable prototype in July 2019 during 3-day design sprint. Ongoing collaboration for custom development, specialized technology expertise, and professional reinforcement. Partner of the first hour.
• Kantonsspital Baden AG / KSB Health Innovation HubcoreStrategic or Co-development PartnerStrategic co-development partner since 2020. heyPatient was co-developed with KSB for the Agnes new building. KSB Health Innovation Hub is a formal innovation partnership. KSB invested in heyPatient.
• Swiss Post / CUOREstrategicChannel Partner/ Reseller/ DistributorPlanned partnership (announced February 2023) for heyPatient to be available as a value-added service on CUORE - the Swiss healthcare platform. CUORE provides networking platform with services for healthcare providers, with heyPatient adding patient-facing digital services (B2C).
• InnosuissestrategicOthersSelected for Phase 2 of Innosuisse ScaleUp coaching program, confirming scalability and supporting international expansion. Government-backed startup support.
• Health at HomeexploratoryStrategic or Co-development PartnerLocal partner in Nepal for co-creation of sustainable digital health solutions. Collaboration under DIGI Nepal initiative with CSI-HSG coordination and Swiss Embassy support.
• adessominorImplementation/ SI/ Consulting PartnerIT consulting and services company with integration partnership.
• ZHAW (Zurich University of Applied Sciences)strategicStrategic or Co-development PartnerScientific partnership. ZHAW scientifically accompanied heyPatient implementation (as 'the only solution that is simultaneously patient-centered and provider-integrated') with results in the future.hospital knowledge database including benefit categories, criteria, and measurement methods.

Scale indicators9 records

Recent moves6 records

Expansion highlights7 records

Regional players

• Medgate: Medgate is the largest Swiss telemedicine and digital health provider, listed as a heyPatient integration partner and operating in the same Swiss healthcare ecosystem. Comparable as a Swiss digital health player with overlapping patient-facing workflows, though focused more on teleconsultation than hospital digital front door.

Direct peers

• Klara: Klara is a patient communication and digital front door platform serving healthcare providers in the US and Europe. Comparable to heyPatient in patient messaging, reminders, intake automation, and integration with hospital information systems.
• Phreesia: Phreesia is a US-listed patient intake, registration, and engagement platform deployed across thousands of hospitals and physician practices. Comparable to heyPatient in digital registration, appointment management, automated patient communication, and revenue-cycle integration workflows.
• m.Doc: m.Doc is a German hospital patient portal and digital front door vendor serving clinics and hospitals across the DACH region. Directly comparable to heyPatient in target customer (hospitals), core offering (patient journey digitalization, registration, appointments, navigation) and FHIR-based interoperability, making it the closest European head-to-head competitor.
• Well Health: Well Health is a patient engagement and communication platform used by hospitals and health systems for appointment reminders, secure messaging, and care coordination. Overlaps with heyPatient's concierge bot, e-Termine, and automated patient tasks modules.
• Doctolib: Doctolib is the leading European patient engagement and appointment-booking platform, with a strong installed base of hospitals and physicians in France, Germany, and Italy. Comparable to heyPatient in digital front door functionality (scheduling, patient communication, reminders) and enterprise hospital sales motion across Europe.

Emerging players

• Doctena: Doctena is a European online appointment booking and patient communication platform serving physicians and clinics across multiple countries. Overlaps with heyPatient's e-Termine and reminder modules, but with a less hospital-system-centric positioning.
• Docplanner: Docplanner (Doctoralia) is a leading doctor appointment booking and patient engagement platform in Europe and Latin America. Comparable to heyPatient in patient-facing booking and provider search, though less focused on hospital-system integrations and FHIR-native architecture.

Broad incumbents

• Dedalus Group: Dedalus is one of the largest European healthcare IT vendors, providing hospital information systems and clinical applications across DACH and southern Europe. Comparable as an incumbent whose hospital platform competes with and integrates against heyPatient's patient interaction layer.
• CompuGroup Medical: CompuGroup Medical is a major European healthcare IT incumbent offering EHR, practice management, and patient portal solutions including the CGM Phoenix hospital system with which heyPatient has a pre-built integration. Comparable as a broader incumbent whose bundled patient portal competes with heyPatient's best-of-breed positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/heyPatient
• LinkedInlinkedin.com/company/heypatient

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about heyPatient