What Nexplay does

Nexplay Consulting Inc. is a Los Angeles-headquartered, privately held managed technology services provider focused exclusively on the hospitality industry. Founded with origins in 2001 through the CEO's IT leadership at Four Seasons, the company delivers a verticalized stack of managed IT, new-property technology buildouts, structured cabling, cloud services, physical security, compliance (GDPR, PCI-DSS), and CTO advisory, alongside sister company Nexplay Secure's 24/7/365 cybersecurity operations. Service delivery spans the United States (Los Angeles, New York), Canada (Toronto, Montreal), the Philippines (Manila), and India (Ahmedabad), enabling follow-the-sun coverage for enterprise hospitality clients.

The company's core product is a Managed Services platform functioning as a virtual IT department with tiered engineering (Tier 1–3), 24/7 remote helpdesk, network and WiFi management, remote monitoring and management (RMM), and vendor administration. This is extended by modules for new-property technology commissioning (network design, PMS/POS integration with Opera, Micros, HTNG, and Synxis), physical security (HD surveillance, NVRs, access control), cloud hosting and migration, staff augmentation, and CXO advisory. Notable deployments include the $4M San Ysidro Ranch rebuild, the ground-up Dream Hollywood buildout for Tao Group, full outsourced IT operations at Hotel del Coronado, and ongoing infrastructure for the Peninsula Hotels.

Commercially, Nexplay monetizes through recurring managed-services subscriptions with fixed pricing for predictable costs, project-based professional services for new property openings (multi-year contracts), fractional on-site staff augmentation, and CTO advisory engagements. Go-to-market is enterprise field sales: consultation-driven, reference-led, and concentrated in luxury and upscale hotels and adjacent F&B venues, with named relationships spanning Blackstone-backed Hotel del Coronado (Hilton Curio Collection), Mani Brothers-owned Malibu Beach Inn, Dream Hotel Group, The Hollywood Roosevelt, and The Peninsula Hotels.

Name

Nexplay

Legal name

Nexplay Consulting Inc.

Website

https://nexplay.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Nexplay is a Los Angeles-based managed IT services provider specializing in hospitality technology for luxury hotels and restaurants, offering 24/7 managed services, new-property buildouts, cybersecurity, and CTO advisory across the US, Canada, the Philippines, and India.

Ownership category

akta.pro rank

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Recurring revenue model providing ongoing IT management including unlimited remote helpdesk, network administration, and monitoring. Delivered as a complete virtual IT department with fixed pricing models for predictable costs.
2. Professional Services / New Location Buildout: Project-based services for new property technology buildouts including network design, structured cabling, cloud migration, physical security installation, and compliance services.
3. Staff Augmentation: Fractional on-site resources including deskside support, network administration, and specialized professionals deployed on client's premises for specific portions of time.
4. CTO Advisory & Consulting: Strategic guidance to senior executives on optimizing IT infrastructure, aligning technology with business goals, and driving digital transformation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Nexplay provides managed IT services and technology buildouts tailored for the hospitality industry, acting as a complete virtual IT department with 24/7 remote helpdesk, network infrastructure management, physical security, cloud services, and compliance support. It delivers ground-up technology deployments for new hotel openings and provides fractional on-site resources, with deep specialization in hospitality systems such as Opera PMS, Micros, HTNG, and Synxis.

Product overview

Nexplay is a technology management company specializing in IT services for the hospitality industry. The core offering is Managed Services, providing a virtual IT department with 24/7 remote helpdesk, network infrastructure management, WiFi management, and device monitoring. Additional service modules include Cybersecurity (delivered via sister company Nexplay Secure with 24/7 SOC), Professional Services for new location buildouts, Project Management, Physical Security (surveillance and access control), Structured Cabling, Network Infrastructure, Cloud Services, Compliance Services (GDPR, PCI-DSS), and CXO Consulting. The company operates across the US (California, New York), Canada (Toronto, Montreal), and the Philippines (Manila, Ahmedabad).

Differentiator

Problem solved

Functional benefit

Brands

• Nexplay Secure: Sister company providing cybersecurity services with 24/7/365 in-house Security Operations Center.

Products and services

• Managed Services Comprehensive IT management offering delivered as a complete virtual IT department with 24/7 unlimited remote helpdesk, Tier 1/2/3 engineering, network infrastructure management, WiFi management, end-user onboarding/offboarding, vendor management, and remote monitoring (RMM) for hotels and restaurants.
• Cybersecurity (via Nexplay Secure) Managed security services including 24/7/365 in-house Security Operations Center, fully managed services, and tailored security solutions for network and infrastructure protection, delivered via sister company Nexplay Secure.
• Professional Services - New Location Buildout Ground-up technology deployment for new hospitality properties including network design, system integration, and technology commissioning to support property openings such as Dream Hollywood and San Ysidro Ranch rebuild.
• Project Management IT infrastructure project oversight including deployment of network systems, hotel application solutions, cybersecurity frameworks, and managed services with technical project management for timely, on-budget delivery.
• Physical Security Surveillance systems (HD cameras, NVRs, cloud solutions with motion detection and facial recognition) and access control solutions (keycard readers, biometric scanners, mobile apps) with centralized cloud-based management for hotels and restaurants.
• Structured Cabling Design, installation, and maintenance of structured cabling infrastructure for data, voice, video, and security systems ensuring optimal performance and industry standards compliance for hospitality properties.
• Network Infrastructure Network optimization, security, and scaling solutions covering routers, switches, firewalls, wireless access points, with integration of cloud services, VPNs, secure remote access, threat monitoring, and firewall management.
• Cloud Services Hosting, data storage, backup solutions, and cloud-based applications with migration support for public, private, or hybrid clouds, including disaster recovery and cloud optimization for hotels and restaurants.
• Compliance Services Industry-specific regulatory compliance assistance including GDPR and PCI-DSS, with security measure implementation, audits, and ongoing documentation for hospitality businesses.
• CXO Consulting Strategic guidance to senior executives on IT infrastructure optimization, technology alignment with business goals, digital transformation, operational efficiency, and emerging technology leverage for hospitality businesses.
• CTO Advisory & Project Management Executive-level technology leadership and project management services including CTO advisory, staff augmentation, and strategic technology planning for hospitality properties.

Quantifiable outcome

• Reduced IT labor costs by over 25% while improving service quality
• +4 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• Nexplay SecurecoreStrategic or Co-development PartnerNexplay Secure is Nexplay's sister company specializing in cybersecurity. It provides a 24/7/365 in-house Security Operations Center staffed by cybersecurity experts offering fully managed security services and tailored solutions that integrate seamlessly with Nexplay's hospitality IT offerings.
• Mani BrothersflagshipStrategic or Co-development PartnerMani Brothers, real estate investors, partnered with Nexplay for technology infrastructure at Malibu Beach Inn and other Pacific Coast properties. The partnership included full property renovations, due diligence for acquisitions, and ongoing IT management across multiple properties over 4 years.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Single Path: Hospitality-focused managed IT services provider serving hotels and restaurants with managed services, network infrastructure, and cloud — directly overlapping Nexplay's core offering and target vertical.
• Net-Tech Group: IT services firm specializing in hospitality technology for hotels and restaurants, including PMS/POS integration and managed services — comparable business model and customer base to Nexplay.
• Birket Engineering: Specialty systems integrator for the entertainment, hospitality, and attractions industry providing low-voltage systems, show control, and IT integration — comparable in low-voltage, surveillance, and integration work for resort and hotel customers.

Broad incumbents

• Trustwave: Managed security services provider with a hospitality client base and 24/7 SOC — directly comparable to the Nexplay Secure sister-company offering and a potential partner or competitor for the cybersecurity layer.
• Computacenter: Global enterprise IT infrastructure provider serving multi-site organizations with managed services, networking, and security — relevant as a scaled competitor for hospitality IT outsourcing deals.
• Cox Business: US communications and managed-services provider with a dedicated hospitality practice delivering connectivity, managed WiFi, and network services to hotels — competes for the same infrastructure-led deals.
• CBTS: Large IT solutions provider with a hospitality practice offering managed services, cloud, and network infrastructure to enterprise hotel groups — competes for the same larger managed-services deals Nexplay pursues.
• Insight Enterprises: Global IT solutions integrator offering managed services, cloud, and cybersecurity to enterprise clients across verticals including hospitality and travel — comparable in scale and breadth.
• Presidio: Large US IT solutions provider delivering managed services, cloud, and security to enterprise customers including hospitality — competes on similar RFPs for hotel group engagements.

Regional players

• AireSpring: Managed connectivity and UCaaS provider with a strong hospitality vertical presence in the US — adjacent to Nexplay's network infrastructure and managed services stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nexplay