What Team Solutions Group does

Team Solutions Group (TSG), founded in 2006 and headquartered in Van Nuys, California, is a privately held business technology services provider serving small, mid-market, and enterprise clients across the United States. The company is structured as Team Solutions Group, LLC, co-founded by David Akin (President) and Patricia Roulston (CFO/COO), with Gregory Scott Chun joining as CEO and Partner in January 2022. TSG operates regional offices in Sacramento, Santa Barbara, and Laguna Hills, and extended its Santa Barbara presence through the February 2024 acquisition of Latitude 34 Technologies Inc.

The company's core offering is built around TekTrak, a trademarked proprietary analysis process that evaluates a client's technology operations and total cost of ownership to produce a validated business case before solution deployment. Around TekTrak, TSG bundles a multi-product portfolio: Managed Print Services (hardware fleet management, supplies fulfillment, PaperCut and PrinterLogic software), Managed IT Services (24/7/365 monitoring, helpdesk, network design, fractional CIO/CTO), Cybersecurity Services (firewalls, SIEM, VAPT, MFA, HIPAA Security Risk Assessments), VoIP/Video & Collaboration, Cloud Computing, Document Management, and ancillary offerings including technology relocation, licensing management, software development, financial restructuring, and audio-visual systems. The firm integrates third-party platforms from Cisco, HP, Sharp, Datto, PaperCut, and PrinterLogic into customer solutions.

TSG generates revenue through five primary streams: recurring managed services subscriptions, managed print services contracts, project-based IT consulting, VoIP/collaboration subscriptions, and hardware/software resale. Pricing is quote-based and tailored per engagement, typically structured as flat-fee All Inclusive Support Contracts billed monthly. The go-to-market is consultative and sales-led, anchored by the TekTrak analysis as a top-of-funnel engagement tool, delivered through direct enterprise field sales and supported by a national network of 75 dealer relationships and 500+ technicians. Target verticals include entertainment, manufacturing, education, food production, creative design/architecture, government, non-profit, and healthcare, with named customers including Mission Foods, American Pacific Mortgage, Holt of California, Entertainment Partners, ICM Partners, SOHO HOUSE & Co., and Gruma Corporation.

Name

Team Solutions Group

Legal name

Team Solutions Group, LLC

Website

https://tsg-la.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Van Nuys

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed Services Revenue: Recurring managed services revenue from outsourced IT services, network management, and technology asset management. Customers pay ongoing fees for 24/7/365 monitoring, management, and support services.
2. Print Management Services: Managed print services including hardware (MFPs, printers, copiers, scanners, wide format), software (accounting, billing, security, RFID, ECM, cost control), service & support, and automatic supplies fulfillment. Revenue from equipment sales, service contracts, and supply fulfillment.
3. IT Consulting and Professional Services: IT project management, technology relocation services, HIPAA security risk assessments, technology sustainability consulting, and fractional CIO/CTO services. One-time and project-based revenue.
4. VOIP and Collaboration Services: Voice over Internet Protocol services, video conferencing, and unified communications solutions. Hardware and subscription-based revenue model with typically 30%+ savings for customers.
5. Hardware and Software Sales: Sales of technology hardware including printers, MFPs, networking equipment, and related software solutions. Partners with Cisco, HP, Sharp, Microsoft and other major manufacturers.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Team Solutions Group is a multi-disciplined business technology service provider that delivers managed IT services, managed print services, cybersecurity, VoIP/collaboration, cloud, document management, and related consulting to business clients. Its flagship methodology, the proprietary TekTrak analysis, conducts operational and total-cost-of-ownership analyses to validate cost savings and efficiency improvements before solution deployment.

Product overview

Team Solutions Group is a multi-disciplined business technology service provider offering a comprehensive portfolio of managed services. The core offering centers on TekTrak, a proprietary analysis process that provides validated cost savings and efficiency improvements. The portfolio includes Managed Print Services (MPS)/Print Management for printer fleet optimization, Managed IT Services for outsourced IT support and 24/7 monitoring, Cybersecurity Services (including firewalls, SIEM, VAPT, and HIPAA Security Risk Assessments), VoIP/Video & Collaboration, Cloud Computing Services, and Document Management Services. Additional offerings encompass Technology Relocation, Licensing Management, Software Development, Financial Restructuring, Fleet Management, Contract Management, Rights Management, Project Management, Service & Support, Tenant Improvement, Audio Visual Systems, Virtual Servers, Fractional CIO/CTO Services, and Technology Sustainability. The company implements third-party solutions including PaperCut (print management), PrinterLogic (serverless printing), and Datto (backup) as part of its service delivery.

Differentiator

Problem solved

Functional benefit

Brands

• TekTrak: Proprietary business analysis process that evaluates company technology usage and resources, providing recommendations for efficiency, cost recovery, and financial control.

Products and services

• TekTrak Analysis Proprietary, trademarked business analysis process that delivers a detailed operational and financial cost analysis of a company's network and print services, producing a validated business case and ROI recommendation before any solution is deployed. Designed for C-level executives of mid-market and enterprise organizations seeking validated cost savings and efficiency improvements.
• Managed Print Services (MPS) / Print Management Comprehensive managed print program that oversees and optimizes an organization's printers and printing resources. Includes MFPs, printers, copiers, scanners, and wide-format hardware; software for accounting, billing, security, RFID, ECM, and cost control; nationwide service and support; automatic supplies fulfillment; and single monthly invoicing. Targeted at multi-site enterprises and mid-market organizations.
• Managed IT Services Outsourced IT services that improve performance, deliver the latest technology, strengthen security and compliance, and free up customer staff time. Includes 24/7/365 proactive monitoring, helpdesk support, network design and engineering, virtualization, backup, vulnerability assessment, disaster recovery, and fractional CIO/CTO services. Delivered primarily to small and medium-sized businesses via all-inclusive flat-fee contracts.
• Cybersecurity Services Comprehensive cybersecurity services including firewalls, antivirus software, intrusion detection and prevention systems (IDPS), encryption, multi-factor authentication (MFA), SIEM, vulnerability assessment and penetration testing (VAPT), security awareness training, data backup and recovery, and security incident response. Includes HIPAA Security Risk Assessments for healthcare. Targeted at regulated and multi-site enterprises.
• VoIP, Video & Collaboration (VVC) Voice over Internet Protocol, video conferencing, and unified communications solutions delivering cost savings (typically 30%+), scalability, call forwarding, voicemail, auto-attendant, conference calling, mobility for remote work, and CRM integration. Targeted at SMBs and multi-site enterprises seeking to replace legacy telecom.
• Cloud Computing Services Cloud computing solutions delivered as part of Technology Asset Management capabilities, providing scalability, cost savings, reliability, flexibility, security, automatic updates, and enhanced collaboration. Built on Microsoft 365, Microsoft Azure, Google Workspace, and Amazon Web Services technologies. Targeted at SMBs and enterprises migrating or optimizing cloud workloads.
• Document Management Services (DMS) Software-based document management system for storing, managing, and tracking electronic documents. Provides document storage and organization, version control, document capture and scanning, OCR, metadata and indexing, search and retrieval, security and access controls, workflow automation, collaboration and sharing, and compliance/records management. Targeted at organizations needing paper-to-digital transformation and records management.
• PrinterLogic Serverless Printing Implementation Implementation of the PrinterLogic SaaS serverless printing infrastructure that eliminates print servers, automatically imports printer objects, enables central management of drivers, profiles, and settings, deploys printers without scripting or GPOs, supports badge release authentication, and supports VDI users. Targeted at distributed enterprises seeking to eliminate print-server management overhead.
• HIPAA Security Risk Assessment (HSRA) Security vulnerability assessment for healthcare facilities addressing HIPAA and HITECH compliance. Includes discovery, configuration auditing, asset profiling, sensitive data discovery, vulnerability analysis, and internal/external network profiling using Common Vulnerability and Exposure information. Targeted at healthcare facilities and HIPAA-covered entities.
• Cybersecurity Insurance Services Advisory service that helps customers save up to 60% on cybersecurity insurance premiums through advanced threat detection, comprehensive training, incident response planning, and continuous monitoring and compliance solutions. Targeted at organizations seeking to lower cyber-insurance costs and strengthen their security posture.
• Licensing Management Software License Management service that reduces, documents, and controls total IT costs through license inventory, compliance monitoring, renewal tracking, and license optimization. Targeted at organizations seeking to gain visibility and control over software spend.
• Financial Restructuring Financial restructuring services for technology equipment and operations, including advising on complicated equipment financing deals. Targeted at organizations renegotiating or restructuring technology-related financial commitments.
• Fractional CIO/CTO Services Part-time high-level technology leadership providing analysis and oversight of company processes, systems, people, data, and reporting, including alignment between IT and business strategy. Targeted at SMBs and mid-market organizations that need executive technology leadership without a full-time hire.

Quantifiable outcome

• 96%+ customer retention rate since 2006
• +9 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core.

• Gregory Scott ChuncoreStrategic or Co-development Partner · 1 February 2022Partnership with Gregory Scott Chun strengthens and expands TSG's service offerings and executive management team. Greg brings over 30 years of experience operating technology and software companies with M&A specialization. He serves as founder and board member of Greco Technologies, Inc. and was past CIO at ICM Partners for 14 years.
• CiscocoreTechnology or IntegrationStrong partnership with Cisco provides access to cutting-edge technology and industry-leading products for network design and security solutions.
• HPcoreTechnology or IntegrationTechnology partnership with HP for hardware solutions including printers, MFPs, and enterprise equipment.
• Datto (ALTO 2)coreTechnology or IntegrationPartnership with Datto ALTO 2, the only hybrid cloud solution for small businesses that keeps companies up and running through outages, data loss and disasters.
• SharpcoreTechnology or IntegrationPartnership with Sharp for MFPs and printing solutions as part of best-in-class hardware offerings.
• PaperCutcoreTechnology or IntegrationPaperCut print management software integrated into customer solutions for secure print release, cost tracking, and environmental sustainability.
• PrinterLogiccoreTechnology or IntegrationPrinterLogic SaaS platform enables serverless printing infrastructure, eliminating print servers and enabling easy driver deployment across facilities.
• FMA/Sharp/HP/ZebracoreTechnology or IntegrationBest-in-class hardware partners used across multiple brands to create customized solutions specific to customer needs.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Ricoh USA: Ricoh USA provides managed print, document management, and IT services to enterprise and mid-market customers. It competes head-on with TSG's MPS offering and brings substantially larger scale, OEM economics, and a national direct sales force.
• Konica Minolta Business Solutions U.S.A. Konica Minolta is a major OEM and managed services provider offering Managed Print Services (All Covered), managed IT, cloud, and security. It directly competes with TSG in print management and IT services, but at much greater scale and with proprietary hardware.
• Xerox: Xerox is a global OEM with a sizable Managed Print Services business and growing IT services portfolio. It competes with TSG in mid-market and enterprise print management engagements and has far greater resources and brand recognition.

Direct peers

• Dataprise: Dataprise is a privately held managed IT services provider offering managed cybersecurity, cloud, helpdesk, and network services to mid-market organizations. It is comparable to TSG's managed IT and cybersecurity business on a similar scale.
• Marco Technologies: Marco Technologies provides managed IT, managed print, cloud, and cybersecurity services to SMB and mid-market organizations across the U.S. Midwest. Its bundled managed services model and customer profile closely mirror TSG's positioning.
• ImageNet Consulting: ImageNet Consulting is a managed print, document management, and IT services provider serving mid-market and enterprise customers. Its combined MPS and managed IT offering closely parallels TSG's portfolio and go-to-market approach.
• All Covered (Konica Minolta): All Covered is the managed IT and managed print services division of Konica Minolta, focused on SMB and mid-market customers. Its service portfolio — managed IT, cybersecurity, VoIP, and MPS — directly mirrors TSG's combined offering.
• RJ Young: RJ Young is a privately held managed print, document, and IT services provider serving SMB and mid-market customers across the U.S. Southeast. Like TSG, it combines managed print with managed IT, VoIP, and document management under a single recurring-revenue model.
• Ntiva: Ntiva is a managed IT services and cybersecurity provider serving SMB and mid-market customers across multiple U.S. regions. Its service portfolio and customer profile closely align with TSG's managed IT and cybersecurity business.
• CompuCom: CompuCom provides managed IT services, workplace support, and technology sourcing for mid-market and enterprise customers. While larger than TSG, it competes for similar end-of-fleet IT outsourcing and end-user support engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TSG_Los_Angeles

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Team Solutions Group