What ClinicSoftware.com does

ClinicSoftware.com is a London-based cloud SaaS provider of an all-in-one CRM platform purpose-built for appointment-based businesses — primarily medical aesthetic clinics, dermatology practices, day spas, wellness centres, hair and beauty salons. Founded in 2012, the platform consolidates client management, real-time online booking, scheduling, payments, paperless consent forms, video consultations, marketing automation, and multi-location management into a single browser-delivered product with native iOS and Android apps. The company serves 10,000+ practitioners and 1.38M+ registered users across 35+ countries, with 9.9M+ appointments booked on the platform and a claimed 96% client retention rate. Named customers include Pulse Light Clinic, APT Medical Aesthetics, CityLux Massage, Epilium Skin, Spa St George's Hill, Bloom Dubai, Bodycraft London, and Laserclinics Norway, spanning medical aesthetics, luxury spa, and laser clinic verticals.

The underlying technology stack combines a multi-tenant cloud CRM with a deep vertical feature set (rejuvenation procedure mapping, body composition tracking, treatment plan builders, before/after photo comparison) and a 2025-launched AI feature suite that includes AI Audio Notes (voice-to-text transcription claimed at 99% accuracy), AI Calling Agent (natural-language outbound calling with up to 62% no-show reduction), AI Admin Assistant (conversational scheduling and reporting), AI Bot for WhatsApp, and ML-powered predictive automation trees. The platform integrates with Stripe, GoCardless, Xero, Zoom, Twilio, Zapier, Shopify, Dojo, Treatwell, Reserve with Google, and WordPress, and is delivered with PCI DSS Level 1, GDPR, and Data Protection Act compliance for healthcare-adjacent data handling.

The business model is primarily subscription-based SaaS billed monthly with minimum 12-month contracts and editions priced by user count. Revenue is augmented by an à la carte add-on catalog (remote backup, SMS, email marketing, loyalty/gift cards, web hosting, SSL, SEO, social media services), a Reseller Partner Programme with 200+ active partners earning up to 30% recurring commission (with white-label option), and a professional services layer comprising the Appointment Generation Mastery 8-week training programme and Consultancy Accelerator (1-on-1 strategy engagements). Go-to-market is multi-motion: product-led growth via self-serve trial and free demo, enterprise field sales for multi-location clinic groups, channel sales through the reseller programme, and event-driven demand generation at major UK and international aesthetic and beauty trade shows.

Name

ClinicSoftware.com

Legal name

ClinicSoftware.com

Website

https://clinicsoftware.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

ClinicSoftware.com is a London-based cloud SaaS CRM platform serving appointment-based businesses — primarily medical aesthetic clinics, spas, and salons — with online booking, marketing automation, paperless forms, and a 2025-launched AI feature suite, monetized via per-user subscriptions with minimum 12-month contracts across 35+ countries.

Ownership category

akta.pro rank

Product category

Clinic Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Appointment Scheduling & Online Booking (HLACADAA)

akta.pro secondary industries

Appointment Reservations (Spa, Salon, Wellness) (HSACALAK), Personal Care & Wellness Booking Platforms (Beauty, Fitness, Spa) (BPAMAHAF), Appointment Scheduling & Reservation Management (HSACAIAG), Patient Intake, Digital Registration & eForms (HLACAEAF)

Keywords

• Clinic management software
• Spa booking software
• Salon CRM platform
• Aesthetic practice management
• Appointment scheduling software

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Subscription Software Licenses: Monthly subscription fees for SaaS CRM platform access. Software sold in editions based on user count. Subscriptions billed monthly in advance with minimum 12-month contract term. Automatic renewal at end of each subscription period.
2. Add-on Features and Services: Additional paid add-ons including remote online backup, gift cards and loyalty cards, SMS text marketing, email marketing, virtual tours, domain names, web hosting, SSL certificates, VPS servers, dedicated servers, website design, graphic design, SEO services, and social media marketing services.
3. Reseller Partner Commissions: Up to 30% recurring monthly commission for resellers who refer new clients to ClinicSoftware.com. Partners receive full sales training, support, and access to white-label options.
4. Consultancy and Training Services: Revenue accelerator programs including Appointment Generation Mastery (8-week training programme) and Consultancy Accelerator (1-on-1 strategy sessions with clinic business experts).

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels11 records

Core offering

ClinicSoftware.com is a cloud-based SaaS CRM and clinic management platform purpose-built for appointment-based businesses, including medical aesthetic clinics, spas, salons, and wellness centers. It delivers an integrated suite spanning online booking, client management, marketing automation, paperless consent forms, treatment records, video consultations, and AI-powered features (voice transcription, AI calling agent, AI admin assistant). The platform is sold via monthly subscriptions with multiple editions scaled by user count, complemented by growth training programmes and add-on services such as web hosting, SEO, and website design.

Product overview

ClinicSoftware.com is a cloud-based all-in-one SaaS CRM platform for clinics, spas, salons, and appointment-based businesses. The core platform includes client management, online bookings, scheduling, marketing automation, and reporting. AI-powered features include Audio Notes (voice transcription), AI Bot for WhatsApp, AI Calling Agent for voice calls, and AI Admin Assistant. The product ecosystem comprises the core ClinicSoftware.com platform, multiple feature modules (Online Bookings, Paperless Forms, Video Consultations, Treatment Plans, Multi-Location Management), growth programmes (Appointment Generation Mastery, Consultancy Accelerator, Reseller Partner Programme), and add-ons (Remote Backup, SMS/Email Marketing, Loyalty Cards, Web Hosting, SEO Services). Add-ons are available for additional functionality while growth programmes support business scaling.

Differentiator

Problem solved

Functional benefit

Brands

• Appointment Generation Mastery: A flagship training programme teaching appointment generation strategies, scripts, and funnels for clinic owners.
• Consultancy Accelerator

Products and services

• ClinicSoftware.com Core Platform
• AI Calling Agent
• Appointment Generation Mastery
• Consultancy Accelerator
• Clinic Website Design Service
• Clinic Web Hosting
• SEO Services
• Social Media Marketing Services

Quantifiable outcome

• 10,000+ therapists and practitioners using the platform globally
• +6 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability7 records

Feature11 records

Partnerships

Seven partnerships are on record, tiered core.

• StripecoreTechnology or IntegrationPayment processing integration enabling secure online payments, booking payments, and point-of-sale transactions directly within the ClinicSoftware.com platform.
• GoCardlesscoreTechnology or IntegrationDirect debit payment integration for recurring membership and subscription billing. Enables automatic monthly billing cycles with flexible payment dates per client.
• XerocoreTechnology or IntegrationAccounting software integration for financial data sync, invoice management, and business reporting connected to ClinicSoftware.com CRM data.
• ZoomcoreTechnology or IntegrationVideo consultation integration enabling HD video calls directly within the platform with notes and records automatically linked to consultations.
• ZapiercoreTechnology or IntegrationAutomation platform integration enabling connections between ClinicSoftware.com and 5,000+ other applications for workflow automation.
• TwiliocoreTechnology or IntegrationCommunication platform integration for SMS messaging, voice calls, and WhatsApp Business API enabling two-way client communications.
• Duo SecuritycoreTechnology or IntegrationTwo-factor authentication integration providing secure access with Duo Push, mobile passcodes, phone callback, SMS passcodes, U2F tokens, and hardware tokens.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Fresha: Beauty and wellness marketplace with integrated CRM and booking software. Competes in the same appointment-based business category with a marketplace-led model that overlaps ClinicSoftware.com's Treatwell integration approach.
• Phorest: Salon and spa software platform with appointment booking, CRM, marketing, and client retention tools. Comparable in serving appointment-based beauty businesses with strong UK/European presence.
• Vagaro: Cloud-based salon, spa, and fitness CRM with appointment booking, marketing, and payment tools. Directly comparable target market (beauty/wellness appointment businesses) and overlapping feature set including online booking and client management.
• Boulevard: Specialised CRM and booking platform for salons, spas, and self-care businesses. Comparable in vertical focus on premium beauty and wellness establishments with multi-location management and client experience features.
• AestheticsPro: EMR and practice management software specifically built for medical aesthetic practices. Closest direct peer in medical aesthetic vertical with comparable treatment records, consent forms, and before/after photo documentation.
• Booksy: Online booking and management platform for beauty and wellness professionals. Comparable target market (barbers, salons, spas, nails) with appointment scheduling, client management, and marketing features.
• Mindbody: Largest direct competitor in wellness, beauty, and fitness CRM/booking software. Offers comparable appointment scheduling, client management, payments, and marketing automation for spas, salons, and clinics with significantly larger scale and capital.
• Zenoti: Cloud software for salons, spas, and medical aesthetics businesses with AI-powered features, marketing automation, and enterprise multi-location capabilities. Closest peer in combining aesthetic clinic depth with AI feature investment.

Broad incumbents

• Square Appointments: Broader small business booking and payment platform from Block. Offers appointment scheduling for service-based businesses but lacks the depth of vertical features (aesthetic consent forms, treatment records) that ClinicSoftware.com provides.

Others

• Treatwell: European beauty and wellness booking marketplace. Both a partner (ClinicSoftware.com integrates with Treatwell for marketplace bookings) and adjacent competitor offering its own salon software solutions to overlapping customer segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/clinicssoftware
• YouTubeyoutube.com/@ClinicSoftware
• Facebookfacebook.com/ClinicSoftwareCRM
• LinkedInlinkedin.com/company/11250974
• Instagraminstagram.com/clinicsoftware

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ClinicSoftware.com