Micros SA
Micros SA is the exclusive Oracle Hospitality distributor for Africa, delivering and integrating Oracle Simphony POS, OPERA Cloud PMS, and partner solutions across 3,500+ restaurants and 700+ hotels in South Africa and pan-African markets.
- Company typePrivate
- Founded1997
- HeadquartersJohannesburg, South Africa
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Micros SA does
Micros SA (Micros South Africa), founded in 1997 and headquartered in Midrand, Johannesburg, is the exclusive Oracle Hospitality distribution partner for the African continent and the operator behind micros.co.za. The company distributes and implements a comprehensive hospitality technology platform anchored by Oracle Simphony POS (cloud-based point-of-sale) and Oracle OPERA Cloud PMS (cloud property management), extended by partner solutions including ParTech drive-thru hardware, Summit drive-thru timers, BEONx AI revenue management, ResRequest central reservations, ChiDesk/SpaGuru spa management, Canary Technologies AI guest messaging, and locally developed MiPOS mobile POS devices. Micros serves as a single integrator combining software, hardware, payment gateways (iVeri, MobiPaid, Zapper), and analytics under one contract and one support relationship.
The company operates a B2B enterprise field-sales motion targeting hospitality operators across Africa, with custom annual subscription pricing based on terminals, properties, and solution stack. Revenue is generated through three streams: software licensing and recurring subscriptions, hardware sales (POS terminals, kiosks, kitchen displays, peripherals), and professional services including implementation, integration, training, and 24/7 support. Micros serves 3,500+ restaurants and 700+ hotels across South Africa and pan-African markets, with named enterprise customers including Sun International, Southern Sun, Peermont, Beverly Hills Hotel, Saxon, Starbucks SA, Nandos, Mugg & Bean, Pedros, and Elements Group. Verticals covered include hotels and lodges, restaurants and QSR, hospitality groups and resorts, spas and wellness, retail, and bed and breakfast.
Micros SA is a wholly-owned subsidiary of Adapt IT, which operates within the Omegro portfolio of Constellation Software Inc. (TSX:CSU) following the July 2017 acquisition. The company employs 330+ team members across four South African offices (Johannesburg, Cape Town, Durban, Gqeberha), holds Oracle Gold Hospitality Partner certification and BEE Level 3 compliance, and continues to pursue inorganic expansion, most recently acquiring SpaGuru in March 2025.
Micros SA firmographics
Firmographics- Name
- Micros SA
- Legal name
- Micros South Africa
- Website
- https://micros.co.za
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Micros SA is the exclusive Oracle Hospitality distributor for Africa, delivering and integrating Oracle Simphony POS, OPERA Cloud PMS, and partner solutions across 3,500+ restaurants and 700+ hotels in South Africa and pan-African markets.
- Ownership category
- akta.pro rank
Micros SA industry classification
Industry- Product category
- Hospitality Technology Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Computer Communications Equipment (3576)
- akta.pro primary industry
- Mobile POS (mPOS) Devices & Handheld Terminals (HDACAKAB)
- akta.pro secondary industry
- Multi-Concept / Global QSR Chains (Mixed Menus) (THAFAAAO)
Keywords
Where Micros SA is headquartered
LocationHeadquarters
- HQ city
- Johannesburg
- HQ country
- South Africa
- HQ region
- Africa
Offices5 records
Markets served
Micros SA business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Software Licensing and Subscriptions: Micros distributes and implements enterprise hospitality software (Oracle Simphony POS, OPERA Cloud PMS, BEONx RMS, ResRequest CRS, SpaGuru, Canary) under licensing agreements. Revenue is generated through software subscription fees, implementation services, and ongoing support contracts.
- Hardware Sales: Sale of POS terminals, tablets, self-service kiosks, drive-thru headsets (ParTech PAR Clear), drive-thru timers (Summit), kitchen display systems, and peripheral devices (printers, cash drawers, scanners).
- Professional Services: Custom design, deployment, integration, training, and 24/7 support services delivered by on-the-ground African teams. These implementation and managed services represent a key revenue stream and competitive differentiator.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Micros SA product offering
Product offeringCore offering
Micros South Africa distributes, integrates, and supports enterprise hospitality technology for hotels, restaurants, QSR chains, spas, and retailers across Africa. Its core offering is the integration of Oracle Simphony POS, Oracle OPERA Cloud PMS, and a curated ecosystem of partner solutions (drive-thru hardware, revenue management, central reservations, guest messaging, spa software) into a single contract and unified platform, complemented by locally developed MiPOS hardware, 24/7 implementation, and on-the-ground support services.
Product overview
Micros SA operates as a platform-plus-modules architecture, distributing and integrating world-leading hospitality technology solutions in Africa. The core product portfolio centers on Oracle Simphony POS (cloud-based point-of-sale for food & beverage operations) and Oracle OPERA Cloud PMS (cloud-based property management for hotels), supported by a comprehensive ecosystem of specialized solutions. The products include: MiPOS (locally-developed mobile POS) and Oracle POS Hardware for hardware needs; Micros Kiosks for self-service ordering; ParTech Drive-Thru Hardware and Summit Drive-Thru Timers for QSR operations; ResRequest CRS for central reservations (particularly suited for African safari lodges); ChiDesk/SpaGuru for spa and salon management; Canary Guest Messaging for AI-powered guest engagement; BEONx RMS for AI-powered revenue management; and Hospitality Payment Integrations connecting iVeri, MobiPaid, and Zapper payment providers. The company serves as the exclusive Oracle Hospitality distributor in Africa, providing custom-designed, integrated solutions with 28 years of local expertise backed by Adapt IT and Volaris.
Differentiator
Problem solved
Functional benefit
Brands
- MiPOS: A locally developed point of sale solution designed to simplify transactions in restaurants, cafes, and hospitality venues, combining ordering and payment into one intuitive device.
Products and services
- Oracle Simphony POS Cloud-based point-of-sale platform for hospitality that centralizes ordering, payments, menus, and reporting, connecting front-of-house, kitchen, and back-office operations for restaurants, QSR chains, hotels, and hospitality venues across Africa.
- MiPOS Mobile POS Locally developed mobile point-of-sale solution for African hospitality venues that combines ordering and payment into one intuitive device, reducing hardware requirements and improving table turnover for restaurants, cafes, and hospitality venues.
- Micros Kiosks Self-service kiosk solutions integrated with Oracle Simphony POS that enable guests to browse menus, customize orders, and pay independently, reducing queues and increasing average order value for QSR and hospitality operators.
- ParTech Drive-Thru Hardware Drive-thru hardware including PAR Clear headsets with HD audio and noise cancellation, providing crystal-clear communication between staff and guests in high-volume QSR environments across Africa.
- Summit Drive-Thru Timers Real-time performance monitoring system for drive-thru operations providing live dashboards showing order times, wait bay usage, and service speed, with alerts when KPIs are missed, for QSR operators across Africa.
- Oracle OPERA Cloud PMS Cloud-based hotel property management system managing reservations, room inventory, rates, guest profiles, housekeeping, and billing, accessible from any device with built-in integrations for hotels, lodges, and resorts across Africa.
- ResRequest Central Reservations System Central Reservations System designed for African safari lodges, boutique hotels, and resorts, supporting offline operations for remote locations and multi-property itineraries with real-time availability across booking channels.
- ChiDesk Salon & Spa Software Cloud-based salon and spa management software managing appointments, staff, sales, client relationships, and online bookings from a single platform for day spas, resort spas, salons, and wellness retreats across Africa.
- Canary Guest Messaging Guest messaging and engagement platform enabling real-time communication via SMS, WhatsApp, email, and OTA chat without requiring app downloads, with AI-powered automated responses for hotels and resorts across Africa.
- BEONx Revenue Management System AI-powered Revenue Management System for hotels and resorts that optimizes pricing, distribution, and inventory in real time using demand analysis and competitor benchmarking, integrating with OPERA Cloud PMS and Simphony POS.
- Oracle POS Hardware Purpose-built POS hardware for hospitality including rugged workstations, tablets, self-service kiosks, and peripheral ecosystem (printers, cash drawers, kitchen displays, scanners) supplied by Micros.
- Hospitality Payment Integrations Integrated payment solutions connecting leading African and global payment providers (iVeri, MobiPaid, Zapper) with Oracle Simphony POS and OPERA Cloud PMS for seamless, PCI-compliant transactions including card, debit, credit, contactless, QR-based, and pay-by-link payments.
- SpaGuru Spa & Wellness Platform Spa and wellness management platform for hotels, resorts, spas, and salons covering appointment scheduling, employee management, integrated POS, online booking, marketing tools, and analytics, distributed by Micros as the exclusive SpaGuru partner in Africa.
Quantifiable outcome
- Increase in loyalty programme sign-ups via at-table QR code registration (Mugg & Bean case study)
- +5 more outcomes
Companies that use Micros SA
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles3 records
Micros SA technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability7 records
Feature5 records
Micros SA partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- Oracle HospitalitycoreOracle Hospitality is Micros' primary technology partner. Micros is the exclusive Oracle Hospitality distributor in Africa, holding Oracle Gold Hospitality Partner status and full Oracle Hospitality GBU product distribution rights. Products include Oracle Simphony POS (cloud point-of-sale) and Oracle OPERA Cloud PMS (hotel property management system).
- ParTechcoreParTech provides industry-leading drive-thru hardware solutions including PAR Clear headsets (HD wideband sound, noise cancellation) and integrated software for high-speed, high-volume QSR environments. Micros delivers ParTech technology across Africa with local expertise, installation, and 24/7 support.
- SummitcoreSummit provides real-time drive-thru timers that deliver actionable insights into lane performance, tracking cars from order placement to pickup. Micros delivers Summit solutions across Africa with expert rollout, integrations, and always-on support.
- BEONxcoreBEONx is an AI-powered Revenue Management System (RMS) designed for hotels and resorts to maximise profitability through dynamic pricing, demand forecasting, and automated distribution optimisation. Micros delivers BEONx across Africa, integrating it with OPERA Cloud PMS and Simphony POS.
- Canary TechnologiescoreCanary Technologies provides guest messaging and engagement solutions powered by AI automation, enabling hotels to communicate with guests via SMS, WhatsApp, email, and OTA chat. Canary serves 20,000+ hotels in 100+ countries. Micros delivers Canary solutions across Africa integrated into the full hospitality technology stack.
- SpaGurucoreSpaGuru is a leading spa and wellness software platform covering appointments, POS, CRM, and reporting for spas, salons, and wellness centres. Micros is the exclusive distributor of SpaGuru in Africa. ChiDesk is the consumer-facing brand of SpaGuru offered by Micros.
- ResRequestcoreResRequest is a powerful Central Reservations and Property Management System designed for safari lodges, boutique hotels, and resorts. It supports offline operations for remote locations, multi-property itineraries, and real-time availability across channels. Micros integrates ResRequest with its full hospitality stack across Africa.
- iVericoreiVeri is one of Africa's most established payment gateways, trusted by banks and merchants across the continent. iVeri is integrated into Simphony POS and OPERA Cloud PMS for secure card processing, debit, credit, and contactless transactions.
Scale indicators13 records
Recent moves7 records
Expansion highlights6 records
Micros SA competitors and assessment
Company assessmentBroad incumbents
- Toast Inc. US-listed cloud-native restaurant POS and management platform. Comparable as an enterprise restaurant/POS software provider; a future expansion competitor for Micros's African QSR and restaurant accounts.
- Lightspeed Commerce: Cloud POS and commerce platform serving retail and hospitality. Comparable in targeting multi-location restaurants and hotels with integrated payments and analytics; broad incumbent that competes for the same end-customer wallet.
- Square (Block, Inc.): Integrated POS hardware, software, and payments ecosystem. Comparable in providing bundled POS + payments for restaurants and small merchants; a possible disruptor for African SMB hospitality that Micros does not yet serve.
Emerging players
- Mews Systems: Cloud-native hotel PMS challenger gaining traction globally including in EMEA. Comparable as a modern OPERA Cloud alternative that hospitality operators may evaluate, threatening Micros's PMS distribution economics.
- Cloudbeds: Cloud-based hotel PMS, channel manager, and booking engine. Comparable as a unified SaaS platform for independent and group hotels; competes for the same mid-market and boutique-hotel segment Micros serves.
- SevenRooms: Guest experience and CRM platform for restaurants, hotels, and entertainment venues. Comparable in the guest-messaging / engagement layer of Micros's stack (analogous to Canary) and as a possible add-on alternative for Micros's customers.
- TouchBistro: iPad-based POS for restaurants with integrated payments and floor management. Comparable as a vertical restaurant-POS specialist targeting multi-location operators, similar to Micros's Simphony deployments.
Direct peers
- Shiji Group: Global hospitality technology platform offering POS, PMS, and guest-facing solutions for hotels and restaurants. Direct distribution-and-integration peer to Micros, with overlapping Oracle-era heritage and similar global distribution model.
- Infrasys (Shiji POS): Cloud POS for hotels and F&B operations, owned by Shiji Group. Direct peer to Micros's Oracle Simphony distribution business, competing for the same enterprise hospitality customers globally.
Regional players
- Hotel Effectiveness: Hotel labour management and operations platform. Adjacent peer in the broader hospitality-tech stack that Micros sells to the same hotel customer base; comparable in serving enterprise hotel groups looking to optimise back-office operations.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Micros SA social profiles
Digital presenceMicros SA compliance and trust
Trust signalCompliance2 records
Micros SA financial estimates
Financial estimateRevenue estimate
Valuation estimate
Micros SA leadership team
Management profileNumber of profiles
Profiles8 records
Micros SA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Micros SA M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Micros SA
What does Micros SA do?
Micros South Africa distributes, integrates, and supports enterprise hospitality technology for hotels, restaurants, QSR chains, spas, and retailers across Africa. Its core offering is the integration of Oracle Simphony POS, Oracle OPERA Cloud PMS, and a curated ecosystem of partner solutions (drive-thru hardware, revenue management, central reservations, guest messaging, spa software) into a single contract and unified platform, complemented by locally developed MiPOS hardware, 24/7 implementation, and on-the-ground support services.
Is Micros SA a public or private company?
Micros SA is a private company. It is classified as corporate owned and is currently operating.
When was Micros SA founded?
Micros SA was founded in 1997. It employs 251 to 500 people.
Where is Micros SA based?
Micros SA is headquartered in Johannesburg, South Africa, in the Africa region.
How does Micros SA make money?
Three revenue lines are on record. Software Licensing and Subscriptions are the primary driver. The others are hardware Sales and professional Services.
Who are Micros SA's main competitors?
Broad incumbents on record are Toast Inc., Lightspeed Commerce and Square (Block, Inc.). Emerging players are Mews Systems, Cloudbeds, SevenRooms and TouchBistro. Direct peers are Shiji Group and Infrasys (Shiji POS). Hotel Effectiveness is listed as a regional player.
Does Micros SA have an API?
No public API is recorded for Micros SA.
What industry is Micros SA in?
Micros SA's product category is Hospitality Technology Software. Its primary akta.pro industry code is HDACAKAB, Mobile POS (mPOS) Devices & Handheld Terminals, with a secondary code of THAFAAAO, Multi-Concept / Global QSR Chains (Mixed Menus). Its NAICS code is 54151 and its SIC code is 7372.