Pointman
Pointman is a private, Buffalo-based vertical SaaS company, founded in 2017, that provides a field service management and coaching platform for home service businesses such as HVAC, plumbing, and electrical trades.
- Company typePrivate
- Founded2017
- HeadquartersBuffalo, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Pointman does
Pointman is a private, US-based vertical SaaS company headquartered in Buffalo, founded in 2017, that provides a field service management and coaching platform purpose-built for home service businesses (such as HVAC, plumbing, electrical, and similar trades). The platform combines operational field service management — scheduling, dispatch, and technician workflow — with a coaching layer, suggesting differentiated functionality aimed at improving technician or business performance over and above standard FSM tooling. The company operates at small scale, with 11–50 employees per the firmographic profile, and has pursued at least one inorganic capability expansion, acquiring Field Nimble on 2017-08-02 for an undisclosed amount early in its corporate history.
The underlying technology architecture, specific product modules, AI/ML components, integrations, and platform capabilities are not documented in the available source data — the company's own website (pointman.com) returned only a loader/verification page during data collection, and no product, API, SDK, or integration inventory was extracted. Pricing models, contract structures, public customer logos, customer count, and revenue figures are likewise not disclosed, leaving the commercial mechanics unverified.
From a business-model perspective, Pointman is positioned as a B2B vertical SaaS vendor serving the long-tail SMB segment of the home services market; this typically implies subscription-based per-seat or per-technician pricing, SMB-oriented self-serve or inside-sales GTM, and reliance on distributed volume rather than large enterprise anchors. No funding rounds, investors, or ownership information are disclosed in the source material, and the only named executive is co-founder and COO Steve Raines. The combination of small headcount, undisclosed financials, niche vertical focus, and limited public footprint is consistent with an early-to-mid stage private company, but the absence of revenue, ARR, and growth signals precludes a more precise financial classification.
Pointman firmographics
Firmographics- Name
- Pointman
- Website
- https://pointman.com
- Company type
- Private
- Founded year
- 2017
- Headcount range
- 11–50 employees
- Short description
- Pointman is a private, Buffalo-based vertical SaaS company, founded in 2017, that provides a field service management and coaching platform for home service businesses such as HVAC, plumbing, and electrical trades.
- Ownership category
- akta.pro rank
Pointman industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)
- akta.pro secondary industries
- Home Services Coordination & Vendor Management (HSACAIAI), Professional Services Automation (PSA) & Services ERP (HDAEAEAF)
Keywords
Where Pointman is headquartered
LocationHeadquarters
- HQ city
- Buffalo
- HQ country
- United States
- HQ region
- North America
Markets served
Pointman business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Pointman product offering
Product offeringCore offering
Pointman provides a SaaS field service management and coaching platform designed for home service businesses. The software enables scheduling, dispatch, and field operations management, while integrated coaching modules help owners and managers improve technician performance and operational outcomes.
Differentiator
Problem solved
Functional benefit
Products and services
- Pointman Field Service Management Platform SaaS field service management platform for home service businesses, providing scheduling, dispatch, and operational tooling for managing field technicians and jobs.
- Field Nimble Field service management software acquired by Pointman in 2017, adding capabilities for managing field service operations within home service businesses.
Companies that use Pointman
Customer profileIdeal customer profiles1 record
Pointman technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Pointman partnerships and signals
Strategic signalRecent moves2 records
Expansion highlights3 records
Pointman competitors and assessment
Company assessmentDirect peers
- FieldAware: FieldAware offers field service management software with scheduling, dispatch, and mobile capabilities for service organizations. It is a comparable mid-market FSM vendor competing in adjacent segments to Pointman's home service focus.
- Jobber: Jobber offers field service software aimed at small and mid-sized home service businesses such as landscapers, cleaners, plumbers, and HVAC contractors. It overlaps directly with Pointman on core FSM capabilities and the same end-customer profile.
- ServiceTitan: ServiceTitan is the leading field service management SaaS platform purpose-built for residential and commercial contractors in the trades (HVAC, plumbing, electrical). It is the most direct competitor to Pointman in terms of target customer (home service businesses), core FSM functionality (scheduling, dispatch, mobile, invoicing), and vertical specialization.
- ServiceTrade: ServiceTrade provides field service management software focused on commercial service contractors, with strong workflows for job costing and customer communication. It is a comparable FSM vendor in the broader contractor services space, though tilted toward commercial rather than purely residential accounts.
- Housecall Pro: Housecall Pro provides field service management software for home service professionals, including scheduling, dispatching, customer communication, and payment processing. It targets the same home service SMB segment as Pointman and competes head-to-head for contractor software budgets.
- FieldEdge: FieldEdge delivers field service management software tailored for HVAC, plumbing, and electrical contractors, including dispatch, scheduling, and mobile functionality. It targets the identical home service vertical as Pointman and competes for the same buyer persona.
- Workiz: Workiz is a field service management platform built for home service businesses including locksmiths, garage door, appliance repair, and HVAC. It directly competes with Pointman on target vertical, customer size (SMB), and core FSM feature set.
Broad incumbents
- ServiceMax: ServiceMax (a PTC company) provides field service management software primarily for complex asset and equipment service operations. While focused more on industrial/medical than residential trades, it addresses the same FSM workflow problem Pointman solves and represents a broader-incumbent comparison point.
- Salesforce Field Service: Salesforce Field Service is the FSM offering within the Salesforce CRM platform, providing scheduling, dispatch, and mobile workforce capabilities for service organizations. It represents the broad-incumbent CRM-side alternative for larger service enterprises and competes with Pointman at the workflow layer.
Emerging players
- Connecteam: Connecteam is an employee management and operations app widely used by field-based and deskless workforces, including home service crews. It overlaps with Pointman on mobile workforce scheduling and field coordination, though it is broader (not FSM-specific) and SMB-skewed.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks5 records
Key highlights5 records
Customer concentration
Pointman social profiles
Digital presencePointman financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pointman leadership team
Management profileNumber of profiles
Profiles1 record
Pointman funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pointman M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pointman
What does Pointman do?
Pointman provides a SaaS field service management and coaching platform designed for home service businesses. The software enables scheduling, dispatch, and field operations management, while integrated coaching modules help owners and managers improve technician performance and operational outcomes.
When was Pointman founded?
Pointman was founded in 2017. It employs 11 to 50 people.
Where is Pointman based?
Pointman is headquartered in Buffalo, United States, in the North America region.
Who are Pointman's main competitors?
Direct peers on record are FieldAware, Jobber, ServiceTitan, ServiceTrade, Housecall Pro, FieldEdge and Workiz. Broad incumbents are ServiceMax and Salesforce Field Service. Connecteam is listed as an emerging player.
Does Pointman have an API?
No public API is recorded for Pointman.
What industry is Pointman in?
Pointman's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEAFAL, Field Service CRM (Dispatch, Scheduling & Mobile Service), with a secondary code of HSACAIAI, Home Services Coordination & Vendor Management. Its NAICS code is 513210 and its SIC code is 7372.