Reliable Networks
Reliable Networks is a Southern Maine managed service provider, founded in 2003 and founder-owned, delivering subscription-based Managed IT, cybersecurity, cloud, backup, and consulting services — built on the Microsoft 365 and Azure stack — to small and mid-sized businesses.
- Company typePrivate
- Founded2003
- HeadquartersBiddeford, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Reliable Networks does
Reliable Networks is a privately held managed service provider (MSP) headquartered in Biddeford, Southern Maine, founded in 2003 by Chris Provencher, who remains President and Owner. The firm sells a portfolio of subscription-based IT services — Managed IT (full IT department outsourcing for a flat monthly fee), Co-Managed IT (augmentation for companies with internal IT staff), Cybersecurity (layered EDR, email security, MFA, vulnerability scanning), IT Consulting (cloud, infrastructure, software-selection, AI-readiness advisory), Cloud Services (Microsoft 365 and Azure management including Copilot deployment), Backup as a Service, and Managed Networks — primarily to small and mid-sized businesses in Southern Maine.
The technology stack is anchored on the Microsoft 365 and Azure ecosystem, a 24/7 remote monitoring and management (RMM) platform feeding a public "live status" dashboard, and a multi-layered cybersecurity stack spanning endpoint detection and response, email security, MFA enforcement, and vulnerability scanning. A self-service client portal (HaloPSA-based) handles ticketing, remote support, invoice payment, and onboarding/offboarding workflows. The firm holds Microsoft Partner status and integrates deeply with Teams, SharePoint, OneDrive, Outlook, and Azure.
Revenue mechanics are dominated by recurring monthly subscriptions across the Managed IT, Co-Managed IT, Backup, and Managed Networks lines, supplemented by project-based IT Consulting engagements on cloud migration, infrastructure planning, software selection, and AI/Copilot deployment. Pricing is quote-based and not publicly disclosed; positioning uses a US$70K+/year "one full-time IT person" cost comparison to frame the outsourced offering. Lead generation relies on content marketing (an "IT Insights" blog on ransomware, MFA, SaaS governance, and shadow AI), organic/SEO, and a free 30-minute consultation offer; a "Partner With Us" referral channel is being layered in. The firm reports 96% client retention, 99.8% client uptime, sub-one-hour response times, and a 2025 Inc. 5000 placement (#2,517 nationally, #163 in IT Services) supported by an engineering team of nine named, in-house engineers.
Reliable Networks firmographics
Firmographics- Name
- Reliable Networks
- Legal name
- Reliable Networks
- Website
- https://reliablenetworks.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Reliable Networks is a Southern Maine managed service provider, founded in 2003 and founder-owned, delivering subscription-based Managed IT, cybersecurity, cloud, backup, and consulting services — built on the Microsoft 365 and Azure stack — to small and mid-sized businesses.
- Ownership category
- akta.pro rank
Reliable Networks industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Managed Network Services (NOC, Monitoring, Optimization) (BPAEAEAC), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL)
Keywords
Where Reliable Networks is headquartered
LocationHeadquarters
- HQ city
- Biddeford
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Reliable Networks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Full IT department replacement for flat monthly fee - includes 24/7 monitoring, unlimited help desk, patch management, endpoint security, vCIO strategy, and cloud management. Predictable monthly cost model.
- Co-Managed IT: Flexible partnership with existing IT teams - covers after-hours, specialist depth, overflow support. Billed as augmentation to internal IT staff.
- IT Consulting: Project-based and advisory services for cloud migration, infrastructure planning, software selection, AI deployment, and technology roadmapping. Commission-free advice model.
- Backup as a Service: Automated daily backups following 3-2-1 rule with cloud and local copies, encryption, tested recovery, and ransomware protection. Monthly service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Co-Managed IT - flexible augmentation of existing IT teams |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels3 records
Reliable Networks product offering
Product offeringCore offering
Reliable Networks is a Southern Maine-based Managed Service Provider (MSP) delivering outsourced IT for small and mid-sized businesses. Core services include fully managed IT, co-managed IT support, 24/7 cybersecurity monitoring with EDR, cloud services built on Microsoft 365/Azure, IT consulting for projects and upgrades, and Backup-as-a-Service for business continuity.
Product overview
Reliable Networks is a managed service provider (MSP) offering a portfolio of IT services as a unified offering rather than discrete products. The core portfolio includes Managed IT (full IT department replacement), Cybersecurity (layered security with EDR, email security, MFA), Co-Managed IT (partnership with existing IT teams), IT Consulting (strategic technology guidance), Cloud Services (Microsoft 365, Azure, migrations, Copilot), Backup as a Service (automated verified backups), and Managed Networks (enterprise-grade network infrastructure). These services work together to provide comprehensive IT coverage, with the Managed IT service serving as the primary offering and Cybersecurity, Cloud, Backup, and Networks as integrated service components.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Fully outsourced 24/7 IT management including network monitoring, helpdesk support, endpoint management, and strategic IT planning for SMBs without an internal IT department.
- Co-Managed IT Services Supplemental IT support for organizations that already have internal IT staff, providing after-hours coverage, specialized expertise, and capacity extension without replacing the internal team.
- Cybersecurity Services 24/7 cybersecurity operations including endpoint detection and response (EDR), threat monitoring, and a layered security stack to protect SMB clients from ransomware and cyberattacks.
- Backup-as-a-Service (BaaS) Subscription-based cloud backup and disaster recovery service that protects client data and enables rapid restoration after incidents.
- Cloud Services Cloud administration, migration, and management services built on the Microsoft 365 and Azure ecosystem, covering productivity, identity, and infrastructure workloads.
- IT Consulting Project-based IT advisory and execution covering technology roadmaps, network upgrades, migrations, and strategic planning for businesses facing discrete technology decisions.
Companies that use Reliable Networks
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Reliable Networks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability3 records
Feature3 records
Reliable Networks partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreMicrosoft Partner status. Deep integration with Microsoft 365, Azure, Microsoft Copilot, and related Microsoft cloud services. Services include deployment, migration, configuration, and ongoing management of Microsoft ecosystems. AI-ready infrastructure positioning built around Microsoft Copilot.
Scale indicators7 records
Recent moves5 records
Expansion highlights6 records
Reliable Networks competitors and assessment
Company assessmentDirect peers
- Ntiva: Mid-Atlantic and national MSP delivering managed IT, cybersecurity, cloud, and backup-as-a-service to SMB and mid-market clients with strong Microsoft ecosystem alignment. Comparable service portfolio (Managed IT, Co-Managed, Compliance) but with broader geographic footprint.
- Dataprise: National managed services provider offering Managed IT, cybersecurity, cloud, and Microsoft 365/Azure management for SMB and mid-market — directly comparable portfolio with overlapping Microsoft Copilot and co-managed motions, but operating at significantly larger scale across the U.S.
- IT Authorities: Tampa-based managed services provider offering managed IT, cybersecurity, cloud, and backup to SMB clients with proactive monitoring and Microsoft 365 emphasis. Comparable business model and customer profile, with a different regional footprint.
- Coretelligent: New England–headquartered MSP providing managed IT, cybersecurity, and cloud services with strong emphasis on regulated industries (HIPAA, SOC 2, FINRA). Closely comparable to Reliable Networks on Microsoft 365/Azure expertise, compliance depth, and co-managed IT offering, with similar geographic concentration in the Northeast.
- Kelser Corporation: Connecticut-based MSP offering managed IT, cybersecurity, and cloud services to mid-market and SMB clients with a comparable proactive-monitoring, vCIO, and Microsoft-centric service model. Similar size and customer-segment focus.
- NetGain Technologies: Regional managed services and cybersecurity provider serving SMB and mid-market with managed IT, co-managed IT, cloud, and compliance services. Comparable service mix and Microsoft-365/Azure emphasis, primarily operating in the Midwest.
- Charles IT: Connecticut-based MSP providing managed IT, cybersecurity, cloud, and compliance services with a strong proactive-monitoring, SMB-focused model. Comparable service portfolio, customer segment, and Microsoft-stack emphasis at a similar revenue scale.
- CompassMSP: East Coast MSP providing managed IT, cybersecurity, cloud, and backup services to SMB clients across multiple states with an emphasis on proactive monitoring and Microsoft stack alignment — closely parallels Reliable Networks' go-to-market.
- Structured Communication Systems: West Coast managed services and network infrastructure provider with a managed IT, cybersecurity, and cloud portfolio serving SMB and mid-market. Comparable on the managed networks and proactive monitoring positioning, though larger and more network-engineering-focused.
- Impact Networking: Multi-region managed services provider offering managed IT, cybersecurity, cloud, and document services to SMB and mid-market. Comparable horizontal SMB focus and Microsoft-aligned service catalog, operating at substantially larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Reliable Networks social profiles
Digital presenceReliable Networks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Reliable Networks leadership team
Management profileNumber of profiles
Profiles1 record
Reliable Networks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Reliable Networks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Reliable Networks
What does Reliable Networks do?
Reliable Networks is a Southern Maine-based Managed Service Provider (MSP) delivering outsourced IT for small and mid-sized businesses. Core services include fully managed IT, co-managed IT support, 24/7 cybersecurity monitoring with EDR, cloud services built on Microsoft 365/Azure, IT consulting for projects and upgrades, and Backup-as-a-Service for business continuity.
Is Reliable Networks a public or private company?
Reliable Networks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Reliable Networks founded?
Reliable Networks was founded in 2003. It employs 1 to 10 people.
Where is Reliable Networks based?
Reliable Networks is headquartered in Biddeford, United States, in the North America region.
How does Reliable Networks make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are co-Managed IT, IT Consulting and backup as a Service.
Who are Reliable Networks's main competitors?
Direct peers on record are Ntiva, Dataprise, IT Authorities, Coretelligent, Kelser Corporation, NetGain Technologies, Charles IT, CompassMSP, Structured Communication Systems and Impact Networking.
Does Reliable Networks have an API?
No public API is recorded for Reliable Networks.
What industry is Reliable Networks in?
Reliable Networks's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEABAD, Network Management (LAN/WAN/Wi‑Fi) Services. Its NAICS code is 5415 and its SIC code is 7373.