IT Authorities
IT Authorities is a Tampa-based managed IT services, cybersecurity, and multi-cloud provider serving mid-sized and enterprise organizations (100-10,000 employees) across the U.S., operating as a wholly-owned subsidiary of WidePoint Corporation (NYSE: WYY).
- Company typePrivate
- Founded2002
- HeadquartersTampa, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What IT Authorities does
IT Authorities is a Tampa, Florida-based managed services provider (MSP), managed security services provider (MSSP), and cloud services company serving mid-sized to enterprise customers across the United States and, according to the company, countries on five continents. Founded in 2002 and operating with 101-250 employees, the company delivers Fully Managed IT Services, Co-Managed IT Services, Multi-Cloud Managed Services, Managed Cybersecurity (including SOC-as-a-Service, SIEM, endpoint protection, identity access management, and penetration testing), Business Continuity and Disaster Recovery, Professional Services, and a broad XaaS portfolio (DaaS, BaaS, DRaaS, NaaS, IDaaS, DBaaS, IaaS, PaaS, plus Security-as-a-Service). Its proprietary Vision platform provides real-time business intelligence reporting on tickets, trends, and incidents across the customer base.
The company's technology stack is anchored on Microsoft (Gold Partner status spanning Microsoft 365, Azure, Defender for Endpoint, Endpoint Manager, Teams, and SharePoint), Cisco (network architecture and Cisco Meraki), and Palo Alto Networks security hardware, with extended integrations across Okta, CrowdStrike, Zscaler, Proofpoint, AWS, Google Cloud, and IBM. IT Authorities also offers an in-house 24/7/365 help desk with a 9-second median answer time and a 12-minute average ticket resolution, supporting a service-led commercial motion that targets C-Suite, Operations Management, and Internal IT Leaders at organizations of roughly 100 to 10,000 employees.
Commercially, the company sells through enterprise field sales and inside sales channels with a discovery-session consultation model, while distributing a portion of its work via WidePoint Corporation (NYSE American: WYY), which acquired IT Authorities in October 2021. WidePoint provides access to federal IDIQ contract vehicles that route IT, telecommunications, and identity services to agencies including DHS, HHS, U.S. Coast Guard, CBP, U.S. Courts, and FEMA. Revenue is generated primarily through recurring monthly managed-services subscriptions, supplemented by hardware/software procurement (notably Cisco equipment) and project-based professional services. Pricing is quote-based and not publicly disclosed.
IT Authorities firmographics
Firmographics- Name
- IT Authorities
- Legal name
- IT Authorities
- Website
- https://itauthorities.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- IT Authorities is a Tampa-based managed IT services, cybersecurity, and multi-cloud provider serving mid-sized and enterprise organizations (100-10,000 employees) across the U.S., operating as a wholly-owned subsidiary of WidePoint Corporation (NYSE: WYY).
- Ownership category
- akta.pro rank
IT Authorities industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Engineering, Accounting, Research, Management (8700)
- akta.pro primary industry
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA)
- akta.pro secondary industries
- Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)
Keywords
Where IT Authorities is headquartered
LocationHeadquarters
- HQ city
- Tampa
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
IT Authorities business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Fully Managed IT Services: Comprehensive IT management including proactive maintenance, 24/7 monitoring, and technology support. Provides ongoing recurring revenue through monthly/annual contracts with organizations typically committing to multi-year engagements.
- Managed Cybersecurity Services: SOC-as-a-Service, endpoint protection, penetration testing, identity access management, and security awareness training. Security services sold as part of comprehensive managed packages.
- Multi-Cloud Managed Services: Azure and Microsoft 365 management, cloud migration, and cloud infrastructure services.
- Professional Services: Consulting on productivity, security, and compliance for financial, insurance, and healthcare firms. Project-based professional services for infrastructure design, implementation, and network refresh.
- Procurement Services: Hardware and software procurement including Cisco equipment. Revenue generated through product sales and procurement fees.
- Device as a Service (DaaS): Lifecycle technology solution covering device procurement, deployment, support, auditing, asset management, and recycling. WidePoint delivered over 800,000 devices for the US Census project through this service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Enterprise Help Desk with guaranteed response times |
| Subscription | Monthly | Managed IT Services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
IT Authorities product offering
Product offeringCore offering
IT Authorities is a Tampa-based managed service provider selling fully managed IT, co-managed IT, multi-cloud managed services, managed cybersecurity (SOC-as-a-Service, endpoint protection, SIEM, identity access management), and business continuity/disaster recovery to mid-sized and enterprise organizations. Services are delivered through a 24/7/365 NOC and help desk and include the proprietary Vision real-time IT reporting platform, professional consulting, and hardware/software procurement, all backed by Microsoft Gold Partner and Cisco partner certifications.
Product overview
IT Authorities is a managed service provider offering a comprehensive portfolio of IT and cybersecurity solutions. The core offerings include Fully Managed IT Services, Co-Managed IT Services, Multi-Cloud Managed Services, and Business Continuity and Disaster Recovery. The company provides an extensive suite of Microsoft solutions including Microsoft 365, Azure, Defender for Endpoint, Endpoint Manager, Teams, and SharePoint. Cybersecurity offerings encompass Penetration Testing, Intrusion Detection and Prevention Systems, Endpoint Protection, Security Awareness and Training, SIEM, SOC-as-a-Service, and Identity Access Management. The XaaS (Everything as a Service) portfolio includes Database as a Service (DBaaS), Identity as a Service (IDaaS), Security as a Service (SaaS), Desktop as a Service (DaaS), Backup as a Service (BaaS), Disaster Recovery as a Service (DRaaS), Network as a Service (NaaS), Platform as a Service (PaaS), Device as a Service (DaaS), and Infrastructure as a Service (IaaS). Professional Services provide consulting for productivity, security, and compliance. All services integrate with major technology platforms including Microsoft, AWS, Google Cloud, Cisco, Palo Alto Networks, CrowdStrike, Okta, and numerous other security and cloud providers. IT Authorities is a WidePoint (NYSE: WYY) company.
Differentiator
Problem solved
Functional benefit
Products and services
- Fully Managed IT Services Comprehensive managed IT service delivering proactive maintenance, 24/7 monitoring, enterprise help desk with guaranteed 9-second answer time, and end-to-end technology support for mid-sized and enterprise organizations.
- Co-Managed IT Services Supplemental IT services that augment an organization's existing internal IT department with additional expertise, monitoring, and operational capacity rather than replacing it.
- Managed NOC Services Network Operations Center (NOC) service providing continuous monitoring, alerting, and management of customer network infrastructure with industry-leading expert oversight.
- Multi-Cloud Managed Services Management, migration, and optimization of cloud infrastructure across multiple cloud platforms including Microsoft Azure, AWS, and Microsoft 365 environments.
- Managed Cybersecurity Services Comprehensive managed cybersecurity suite including penetration testing, intrusion detection/prevention, endpoint protection, security awareness training, SIEM, SOC-as-a-Service, and identity access management for organizations needing to defend against threats and meet compliance requirements.
- SOC-as-a-Service Security Operations Center delivered as a managed service providing 24/7 continuous security monitoring, threat detection, and incident response supported by Inovo (InovoInfoSec) SOC capabilities.
- Business Continuity and Disaster Recovery Business continuity planning and disaster recovery solutions that ensure operational resilience and rapid recovery from disruptions, supporting zero-trust and full cloud-migration scenarios for clients.
- Professional IT Services Project-based consulting on productivity, security, and compliance for financial, insurance, and healthcare firms, including infrastructure design, implementation, and network refresh engagements.
- Microsoft Cloud Solutions Implementation, management, and ongoing support of Microsoft 365, Microsoft Azure, Microsoft Defender for Endpoint, Endpoint Manager (Intune), Microsoft Teams, and Microsoft SharePoint as a Microsoft Gold Partner.
- Secure Depot and Asset Management Secure storage, tracking, and lifecycle management services for IT hardware and equipment, including deployment, auditing, and end-of-life recycling.
- Procurement (Hardware and Software) IT procurement service handling hardware and software acquisition, vendor management, and Cisco equipment sourcing for organizations.
- Device as a Service (DaaS) Full lifecycle technology solution covering device procurement, deployment, ongoing support, auditing, asset management, and recycling, with demonstrated scale of 800,000+ devices delivered for the U.S. Census project via the WidePoint relationship.
- Identity as a Service (IDaaS) Cloud-delivered identity management service providing single sign-on, multi-factor authentication, and identity governance built on platforms such as Okta Identity Cloud, Microsoft Azure AD, Ping Identity, and others.
Quantifiable outcome
- 96% customer satisfaction rate
- +5 more outcomes
Companies that use IT Authorities
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles2 records
IT Authorities technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration91 records
Feature4 records
IT Authorities partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Gold Partner with deep expertise in Microsoft 365, Azure, Defender for Endpoint, Teams, SharePoint, and Endpoint Manager implementations. IT Authorities provides managed services around the Microsoft ecosystem including cloud migrations and security.
- CiscocoreIT Authorities has a long-term collaboration with Cisco including exemplary certification achievements, deep network architecture expertise, and deployment of cutting-edge security solutions. Cisco equipment contracts represent significant revenue including a $900,000 contract for a national bottling distributor. The company uses Cisco Meraki stack for network monitoring and security.
- Inovo (InovoInfoSec)minorInovo is a leading cybersecurity firm and security partner for SOC services. IT Authorities partnered with Inovo for cybersecurity best practices webinars and cyber insurance events. Inovo provides Security Operations Center (SOC) capabilities as part of IT Authorities' security offerings.
- U.S. Department of Homeland Security (DHS)coreWidePoint holds the U.S. Department of Homeland Security Cellular Wireless Managed Services 2.0 IDIQ contract with a $254 million ceiling increase. Under this vehicle, CISA issued Task Orders extending until March 2026. IT Authorities benefits from this government channel through WidePoint.
- U.S. Department of Health & Human Services (HHS)coreFederal government contracts including HHS represent significant revenue through WidePoint's contract vehicles. Q4 2023 saw approximately $69 million in government contracts including HHS.
- U.S. Coast GuardcoreFederal government contract customer through WidePoint's government contract vehicles.
- U.S. Customs and Border Protection (CBP)coreFederal government contract customer through WidePoint's government contract vehicles.
- U.S. CourtscoreFederal government contract customer through WidePoint's government contract vehicles.
- Federal Emergency Management Agency (FEMA)coreFederal government contract customer through WidePoint's government contract vehicles.
Scale indicators16 records
Recent moves6 records
Expansion highlights5 records
IT Authorities competitors and assessment
Company assessmentOthers
- ConnectWise: MSP software and automation platform provider serving thousands of managed service providers globally. Adjacent ecosystem participant whose tools are commonly used by IT Authorities and its peers to run service desk operations.
- Kaseya: MSP management and cybersecurity platform vendor serving the managed services channel. Adjacent ecosystem participant whose platform tools underpin many MSPs comparable to IT Authorities.
Direct peers
- BlackPoint IT Services: Regional MSP providing managed IT, cybersecurity, and cloud services to small and mid-sized businesses. Comparable co-managed and fully managed service model with similar customer-size focus.
- Centre Technologies: Texas-based MSP offering managed IT, cybersecurity, cloud, and Microsoft 365/Azure services to mid-sized enterprises. Highly comparable service portfolio including SOC, co-managed IT, and Microsoft Gold-style partner capabilities.
- NetGain Technologies: Managed IT and cybersecurity provider serving mid-sized organizations with co-managed, fully managed, and security services. Similar service desk orientation and Microsoft/Cisco delivery stack.
- Dataprise: Mid-market Managed Service Provider with similar focus on co-managed IT, cybersecurity, multi-cloud, and 24/7 service desk for organizations with 100-10,000 employees. Closest direct comparable by service mix, customer size, and recurring-revenue model.
- ITsavvy: Mid-market IT solutions provider offering managed services, cloud, security, and procurement similar to IT Authorities' portfolio. Comparable Microsoft/Cisco partner alignment and mid-market customer focus.
- The 20 MSP: Managed services provider focused on co-managed IT for SMBs and mid-market organizations. Comparable co-managed model, Microsoft ecosystem focus, and recurring service desk orientation.
Broad incumbents
- AHEAD: Large enterprise IT services and managed services provider with deeper data center and cloud capabilities. Comparable managed IT/security portfolio but typically serves larger enterprises than IT Authorities' mid-market core.
- Computex Technology Solutions: Enterprise managed IT, cloud, and security provider with broad geographic reach. Comparable managed services portfolio but operates at a larger scale than IT Authorities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
IT Authorities social profiles
Digital presenceIT Authorities financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Authorities leadership team
Management profileNumber of profiles
Profiles3 records
IT Authorities funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Authorities M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Authorities
What does IT Authorities do?
IT Authorities is a Tampa-based managed service provider selling fully managed IT, co-managed IT, multi-cloud managed services, managed cybersecurity (SOC-as-a-Service, endpoint protection, SIEM, identity access management), and business continuity/disaster recovery to mid-sized and enterprise organizations. Services are delivered through a 24/7/365 NOC and help desk and include the proprietary Vision real-time IT reporting platform, professional consulting, and hardware/software procurement, all backed by Microsoft Gold Partner and Cisco partner certifications.
Is IT Authorities a public or private company?
IT Authorities is a private company. It is classified as corporate owned and is currently operating.
When was IT Authorities founded?
IT Authorities was founded in 2002. It employs 101 to 250 people.
Where is IT Authorities based?
IT Authorities is headquartered in Tampa, United States, in the North America region.
How does IT Authorities make money?
Six revenue lines are on record. Fully Managed IT Services are the primary driver. The others are managed Cybersecurity Services, multi-Cloud Managed Services, professional Services, procurement Services and device as a Service (DaaS).
Who are IT Authorities's main competitors?
Others on record are ConnectWise and Kaseya. Direct peers are BlackPoint IT Services, Centre Technologies, NetGain Technologies, Dataprise, ITsavvy and The 20 MSP. Broad incumbents are AHEAD and Computex Technology Solutions.
Does IT Authorities have an API?
No public API is recorded for IT Authorities.
What industry is IT Authorities in?
IT Authorities's product category is Managed IT Services. Its primary akta.pro industry code is BPAAACAA, IT Service Desk & End-User Support (L1/L2), with a secondary code of HDABANAA, Data Center Operations & Managed Services (Remote Hands, NOC/SOC). Its NAICS code is 541513 and its SIC code is 7370.