Concierge Plus
Concierge Plus is a bootstrapped, AI-enabled SaaS company that provides a cloud property management platform with 28 modules for HOAs, condos, and multi-family communities across North America, monetizing via subscriptions, payment transaction fees, and hardware sales.
- Company typePrivate
- Founded1999
- HeadquartersMiami, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Concierge Plus does
Concierge Plus Inc. is a Utah-incorporated, privately held SaaS company founded in 1999 that builds an AI-enabled cloud property management platform for homeowner associations, condominium corporations, and multi-family communities across North America. The core product, Plus+ Property Management Software, runs on AWS private cloud infrastructure and offers 28 integrated modules covering communications, amenities, service requests, package tracking, visitor parking, incident reporting, document management, voting, payments and front-desk workflows, with optional add-ons branded +Resident (mobile app), +Payments (Stripe-powered) and +Ai (chatbot and automation). Notable technical components include hardware integrations with Epson receipt printers, Honeywell barcode scanners, Topaz signature pads and digital display screens, plus bidirectional API integrations with TOPS ONE accounting software and GetQuorum voting.
The business operates a horizontal SaaS model targeting three buyer layers — property owners, property management companies (PMCs), and residents — and monetizes through recurring software subscriptions, transaction fees on payments processed via Stripe, and optional hardware sales. Go-to-market is hybrid: a 30-day self-serve free trial and online demo booking for mid-market accounts, an inside sales team for larger PMCs ([email protected], 1-888-979-1717), and regional on-ground teams in NYC, Chicago, Washington DC, South Florida, and Toronto. The company is founder-led by CEO Scott Halstead with a lean executive bench and is bootstrapped, with no disclosed external funding, M&A activity, or institutional investors across its 25+ year operating history.
Concierge Plus firmographics
Firmographics- Name
- Concierge Plus
- Legal name
- Concierge Plus Inc.
- Website
- https://conciergeplus.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Concierge Plus is a bootstrapped, AI-enabled SaaS company that provides a cloud property management platform with 28 modules for HOAs, condos, and multi-family communities across North America, monetizing via subscriptions, payment transaction fees, and hardware sales.
- Ownership category
- akta.pro rank
Concierge Plus industry classification
Industry- Product category
- Property Management Software
- NAICS
- Services to Buildings and Dwellings (5617)
- SIC
- Services-Prepackaged Software (7372), Real Estate Agents & Managers (For Others) (6531), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Association Maintenance, Vendor & Capital Project Management (BPAJAHAM)
Keywords
Where Concierge Plus is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Concierge Plus business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: Cloud-based property management software subscription for HOAs, condos, and multi-family communities. Revenue generated through recurring software licensing fees.
- Online Payment Processing: Payment processing fees for amenity bookings and fees collected through Stripe integration. Property managers can configure fees and automate refunds.
- Hardware Sales: Sale of optional hardware including Epson TM-T88V parking pass printers, Honeywell barcode scanners, Topaz LCD signature pads, and 40-inch digital display screens.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free 30-day trial |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Concierge Plus product offering
Product offeringCore offering
Concierge Plus sells an AI-enabled, cloud-based property management software platform (Plus+ Property Management Software) with 28 integrated modules covering resident communications, amenity bookings, package tracking, service requests, payments, visitor parking, and incident reporting for HOAs, condominiums, and multi-family communities. The platform is offered with add-on modules including a resident mobile app (+Resident), digital payment processing (+Payments), and an AI chatbot (+Ai), and is sold primarily to property management companies and community/condo boards in North America on a SaaS subscription basis with a 30-day free trial.
Product overview
Concierge Plus is a unified AI-enabled property management platform for HOAs, condos, and multi-family communities that offers 28 modules organized as a core Plus+ Property Management Software with specialized add-on modules including +Resident (mobile app), +Payments (digital payments), and +Ai (AI-powered features). The platform connects property owners, building managers, and residents through centralized communication, amenity bookings, service requests, package tracking, visitor management, and payment processing. Additional modules cover document management (Media Library), voting (Quick Votes), incident reporting, daily overview dashboards, and hardware integrations for parking passes, barcode scanning, and digital signatures.
Differentiator
Problem solved
Functional benefit
Brands
- Plus+ Property Management Software: Core AI-enabled property management software platform for HOAs, condos, and multifamily communities with 28 modules for managing communications, amenities, packages, and service requests.
- +Resident
- +Payments
- +Ai
Products and services
- Plus+ Property Management Software Central AI-enabled cloud property management platform for HOAs, condos, and multi-family communities. Includes 28 modules covering resident communications, amenity bookings, package tracking, service requests, payments, visitor parking, incident reporting, and daily workflows, connecting property owners, building managers, and residents.
- +Resident Mobile App Mobile application for residents of HOAs, condos, and multi-family communities to pay fees, book amenities, track packages, submit service requests, and receive community updates in one place. Tailored per building and accessible from smartphones and tablets.
- +Payments Digital payment processing module powered by Stripe that lets residents pay amenity booking fees and other charges online using credit cards, with configurable fees and automated refunds on cancellations for property managers and community associations.
- +Ai AI-powered chatbot and automation solution for HOA and condo property managers that handles repetitive resident questions, automates responses, and reduces daily management workload through natural language processing and process automation.
- Amenity Bookings Module Online booking system for common areas such as pools, gyms, and event spaces with configurable rules for scheduling, capacity, and advance booking. Supports online payment for bookings and social distancing controls.
- Service Requests Module Online maintenance and service request management system that allows residents to submit requests digitally and property managers to track status with automated notifications and updates.
- Visitor & Parking Management Module Manages resident and visitor parking including printable parking passes, vehicle tracking, license plate records, and integration with Epson TM-T88V receipt printers for automated parking pass printing. Also supports on-site badge printing for visitors and contractors.
- Entry Instructions Module Permission-to-enter solution that lets residents communicate access instructions for visitors, service providers, and deliveries to front desk or security staff on a 24/7 basis, with custom fields and optional approval workflows.
Quantifiable outcome
- Nearly 70% year-over-year growth
- +2 more outcomes
Companies that use Concierge Plus
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles2 records
Concierge Plus technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability4 records
Feature14 records
Concierge Plus partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- GetQuorumcorePartnership for online proxy/ballot voting and AGM notice distribution. GetQuorum's customers have seen voter participation increase by more than 100%. Helps condo corporations and HOAs increase voter turnout, pass bylaws, and save on printing costs. Integration enables digital voting and quorum achievement.
- TOPS SoftwarecoreDeep integration with TOPS ONE, an all-in-one CAM software that integrates accounting, management, and automation. Provides access to resident names, emails, outstanding balances, invoicing information, and financial reporting. Uni-directional partnership upgraded to sophisticated bidirectional integration.
- StripecorePayment processing integration for online amenity bookings and fees. Stripe offers a powerful yet flexible suite of tools for collecting and organizing commerce online. Powers online payments for amenity booking feature.
- SparcPayminorPayment processing and financial services partner. Part of accounting and property management partner ecosystem.
- Regal Security Inc.minorSecurity firm customer success story partner. Concierge Plus helped Regal Security offer better services, gain efficiency, and provide more thorough security through technology integration.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Concierge Plus competitors and assessment
Company assessmentEmerging players
- PayHOA: Cloud-based HOA management platform offering accounting, communication, and resident portals with overlapping functionality in HOA workflows and a self-serve GTM motion.
- DoorLoop: All-in-one property management software serving landlords, property managers, and HOAs with overlapping resident communication, payment, and workflow modules.
- Property Boulevard: HOA and condominium management software offering accounting, communication, and operations modules directly comparable to Concierge Plus's Plus+ platform for the same customer segments.
Direct peers
- Buildium: RealPage-owned property management SaaS platform serving small to mid-sized residential property managers and HOAs with accounting, operations, and resident communication features overlapping with Concierge Plus.
- AppFolio: Public, well-funded provider of cloud-based property management software serving residential, commercial, and community association managers with overlapping functionality in operations, communication, and resident portals.
- Vantaca: Vista Equity-backed HOA and community association management platform with overlapping functionality for HOAs and condo boards; Concierge Plus is actively attending Vantaca Vision 2025 as an ecosystem participant.
- TOPS Software: Provider of CAM (community association management) accounting software with deep bidirectional integration to the platform, serving overlapping HOA/condo customer base.
Broad incumbents
- RealPage: Large multifamily and single-family property management software incumbent (parent of Buildium) with broad portfolio capabilities overlapping Concierge Plus's HOA/condo functionality.
- Yardi Systems: Large incumbent offering a comprehensive suite of property management and accounting software, including solutions for multifamily and HOA/condo verticals that overlap Concierge Plus's addressable market.
Others
- GetQuorum: Partner and technology integration providing online voting and AGM tools to shared HOA/condo customers; a complementary ecosystem participant rather than a direct competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Concierge Plus social profiles
Digital presenceConcierge Plus financial estimates
Financial estimateRevenue estimate
Valuation estimate
Concierge Plus leadership team
Management profileNumber of profiles
Profiles8 records
Concierge Plus funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Concierge Plus M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Concierge Plus
What does Concierge Plus do?
Concierge Plus sells an AI-enabled, cloud-based property management software platform (Plus+ Property Management Software) with 28 integrated modules covering resident communications, amenity bookings, package tracking, service requests, payments, visitor parking, and incident reporting for HOAs, condominiums, and multi-family communities. The platform is offered with add-on modules including a resident mobile app (+Resident), digital payment processing (+Payments), and an AI chatbot (+Ai), and is sold primarily to property management companies and community/condo boards in North America on a SaaS subscription basis with a 30-day free trial.
Is Concierge Plus a public or private company?
Concierge Plus is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Concierge Plus founded?
Concierge Plus was founded in 1999. It employs 11 to 50 people.
Where is Concierge Plus based?
Concierge Plus is headquartered in Miami, United States, in the North America region.
How does Concierge Plus make money?
Three revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are online Payment Processing and hardware Sales.
Who are Concierge Plus's main competitors?
Emerging players on record are PayHOA, DoorLoop and Property Boulevard. Direct peers are Buildium, AppFolio, Vantaca and TOPS Software. Broad incumbents are RealPage and Yardi Systems. GetQuorum is listed as an others.
Does Concierge Plus have an API?
No public API is recorded for Concierge Plus.
What industry is Concierge Plus in?
Concierge Plus's product category is Property Management Software. Its primary akta.pro industry code is BPAJAHAM, Association Maintenance, Vendor & Capital Project Management. Its NAICS code is 5617 and its SIC code is 7372.