Oneserve
Oneserve is a UK-based SaaS company that sells a modular field service management platform to social housing providers, local authorities and trade contractors, combining scheduling, mobile workflows, analytics and AI-assisted video triage in a configurable, AWS-hosted system sold direct-enterprise.
- Company typePrivate
- Founded2010
- HeadquartersExeter, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Oneserve does
Oneserve is a UK-based, privately held SaaS company that sells an agile field service management platform to mid-to-large field service organisations, primarily social housing providers, local authorities and trade contractors operating in the UK. The platform is cloud-native (AWS eu-west-2), modular, and consists of five tightly integrated modules - Service Operations, Scheduling and Dispatch, Field Service mobile application, Reporting and Analytics, and Workflows - with add-on features including Track My Operative, Van Stock Control, Video Triage, and a OneAI natural-language search capability.
The system is differentiated primarily by deep workflow customisation and a self-service configurability model that allows customers to reshape business processes without vendor intervention. The company's go-to-market is exclusively direct enterprise field sales targeting organisations with 25 or more users, supported by a four-stage customer success program (Discovery, Implementation, Support, Partnership). Pricing is consultative, quote-based, per-user subscription with flexible monthly or annual contracts and all upgrades and support included.
Oneserve has no external disclosed funding, operates UK-only, and competes against larger horizontal FSM vendors by anchoring on social housing domain expertise, regulatory compliance (ISO 27001, Cyber Essentials Plus, UK GDPR), and practitioner-led product design from its leadership team. Notable anchor customers include Islington Council (125,000+ jobs/year), Hillingdon Council, Sovini Group (14,000+ homes), MD Group, FSG Property Services, One Housing Group and Advanced Heating Wales, with reported customer outcomes averaging a 20% increase in first-time fix rate and 35% more jobs completed per day across the installed base.
Oneserve firmographics
Firmographics- Name
- Oneserve
- Legal name
- Oneserve Ltd
- Website
- https://oneserve.co.uk
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Oneserve is a UK-based SaaS company that sells a modular field service management platform to social housing providers, local authorities and trade contractors, combining scheduling, mobile workflows, analytics and AI-assisted video triage in a configurable, AWS-hosted system sold direct-enterprise.
- Ownership category
- akta.pro rank
Oneserve industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Field Service Dispatch & Remote Troubleshooting (BPAAACAG)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), Service Desk & Help Desk Services (BPAEAJAA), Service Desk & ITSM Outsourcing (BPAEAMAF)
Keywords
Where Oneserve is headquartered
LocationHeadquarters
- HQ city
- Exeter
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Oneserve business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Licences (Per-User): Oneserve operates a per-user subscription model paid monthly or annually. Contract lengths are flexible; longer-term contracts improve ROI. System upgrades and all ongoing support are fully included in the licence fee with no hidden charges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per-user subscription with flexible contract terms |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Oneserve product offering
Product offeringCore offering
Oneserve is a cloud-based field service management software platform that connects back-office and field teams through five integrated modules — Service Operations, Scheduling & Dispatch, Field Service mobile application, Reporting & Analytics, and Workflows — enabling organisations to manage jobs, schedule operatives, capture field data on/offline, and analyse operational performance. The platform is sold on a per-user subscription basis with a minimum 25-user threshold, targeting primarily UK social housing providers, local authorities, and trade contractors with customisable workflows that adapt to each organisation's unique processes.
Product overview
Oneserve is a field service management platform built with flexibility at its core. The unified platform consists of a central core system with five integrated modules: Service Operations (office-to-field integration and job management), Scheduling & Dispatch (intelligent automated scheduling), Field Service (mobile application with on/offline capability), Reporting & Analytics (real-time dashboards and data exports), and Workflows (customisable workflow design with compliance tools). The platform is supplemented by feature add-ons including Track My Operative (live operative tracking for customers), Van Stock Control (inventory management), Video Triage (AI-powered remote diagnostics via Help Me Fix partnership), and OneAI (natural language search powered by Anthropic). The system operates on a per-user subscription model delivered as SaaS.
Differentiator
Problem solved
Functional benefit
Products and services
- Oneserve Field Service Management Platform End-to-end cloud-based Agile Field Service Management software connecting back-office and field teams through five integrated modules — Service Operations, Scheduling & Dispatch, Field Service mobile application, Reporting & Analytics, and Workflows. Sold as a per-user SaaS subscription to UK social housing providers, local authorities, and trade contractors managing 25+ users.
- Customer Success Program Four-stage customer success service included with the Oneserve subscription, covering Discovery, Implementation, ongoing Support, and Partnership phases, with a dedicated Customer Success Manager assigned to each customer.
Quantifiable outcome
- Average 20% increase in first-time fix rate across customers
- +10 more outcomes
Companies that use Oneserve
Customer profileNamed customers11 records
Segments3 records
Ideal customer profiles3 records
Oneserve technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability4 records
Feature7 records
Oneserve partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and supporting.
- Help Me Fix LtdcoreOneserve announced a strategic partnership with Help Me Fix, a pioneering AI-powered repair diagnostic and video triage solution. The integration enables Oneserve clients to solve simple repairs remotely via AI-driven video diagnostics, increasing first-time-fix rates and reducing costly repeat visits. Help Me Fix's platform diagnoses issues accurately and promptly for operatives, reducing downtime and improving tenant satisfaction. The partnership is positioned to help social housing providers meet new regulatory Consumer Standards.
- Amazon Web Services EMEA SARLcoreAWS is Oneserve's primary cloud infrastructure provider, handling hosting, compute, storage, database, search, authentication, SMS (SNS), email (SES), WhatsApp messaging, and CDN. Data is processed in the UK (eu-west-2). AWS infrastructure supports annual Cyber Essentials Plus certification.
- HERE Global B.V.coreMapping, geocoding, and routing provider for job dispatching and operative routing within Oneserve's scheduling module. Processes data in Netherlands/EU.
- MongoDB Limited (Atlas)supportingManaged database for the dynamic forms platform within Oneserve. Only engaged where a customer has elected to use the Forms feature. Data processed in UK (AWS eu-west-2).
- Anthropic, PBCsupportingProvider of natural language to OQL query translation for OneAI / NLP search feature within Oneserve. Data processed in the United States under Standard Contractual Clauses and UK Addendum.
- Mailjet SASsupportingLegacy email delivery integrations for Oneserve. Only engaged where a customer has elected to use email integrations. Data processed in the European Union (France).
- Zendesk International LtdsupportingCustomer support ticketing platform used by Oneserve. Data processed in the European Union (Ireland).
- Descartes Systems UK Ltd (Localz)supportingProvides operative location tracking for the 'Track My Operative' feature. Only engaged where a customer has elected to use Track My Operative. Data processed in the United Kingdom.
- Datadog, Inc.supportingApplication observability and logging provider for Oneserve's platform monitoring. Data processed in the European Union (Germany).
- Beamer (BB Plus Inc.)supportingIn-app messaging platform for Oneserve support and product teams to communicate with platform users. Data processed in the United States under Standard Contractual Clauses and UK Addendum.
Scale indicators20 records
Recent moves6 records
Expansion highlights5 records
Oneserve competitors and assessment
Company assessmentBroad incumbents
- Salesforce Field Service: Field service module inside the Salesforce CRM/Service Cloud platform. Bundles FSM into a broader enterprise suite that many UK councils already procure from, posing a cross-sell threat to Oneserve.
- IFS: Enterprise ERP/EAM vendor with a field service management module used by utilities, aerospace and industrial-services operators. Overlaps with Oneserve where larger social-housing groups evaluate platform FSM suites.
- Microsoft Dynamics 365 Field Service: Field Service module within Dynamics 365 CE/ERP, commonly used where customers are already on Microsoft enterprise agreements. A frequent competitive incumbent in UK public-sector FSM deals.
- ServiceNow Field Service Management: Enterprise platform with FSM capabilities extending its ITSM base into workforce scheduling and dispatch. Competes where customers want a unified ITSM/FSM stack rather than a specialised FSM product.
Direct peers
- Joblogic: UK-based field service management software focused on trade contractors (plumbing, heating, electrical, building services). Closest direct competitor to Oneserve in the UK trade/social-housing FSM niche with similar per-user subscription pricing and mobile workflow design.
- BigChange: UK field service management platform serving trade and service businesses with job scheduling, mobile workforce, and CRM modules. Competes head-to-head with Oneserve for mid-market UK contractor accounts.
- simPRO: Field service and job management software purpose-built for trade contractors (electrical, plumbing, HVAC, security). Overlaps with Oneserve's Trade Contractors segment on scheduling, quoting, and mobile workflows.
- ServiceMax (an IFS company): Enterprise field service management software for asset-intensive and contractor-heavy industries. Competes with Oneserve in the larger end of the social-housing / FM FSM market with deeper predictive scheduling.
- ServiceM8: Mobile-first field service management app for trade and service businesses. Smaller ACVs than Oneserve but a comparable workflow/job-management offering targeting UK/AU/NZ trade contractors.
Emerging players
- Connecteam: Workforce management platform with scheduling, time-tracking and mobile forms for deskless and field employees. Adjacent buyer need to Oneserve (mobile field operations), though more generalist and lower customisation depth.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Oneserve social profiles
Digital presenceOneserve compliance and trust
Trust signalCompliance3 records
Oneserve financial estimates
Financial estimateRevenue estimate
Valuation estimate
Oneserve leadership team
Management profileNumber of profiles
Profiles4 records
Oneserve funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Oneserve M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Oneserve
What does Oneserve do?
Oneserve is a cloud-based field service management software platform that connects back-office and field teams through five integrated modules — Service Operations, Scheduling & Dispatch, Field Service mobile application, Reporting & Analytics, and Workflows — enabling organisations to manage jobs, schedule operatives, capture field data on/offline, and analyse operational performance. The platform is sold on a per-user subscription basis with a minimum 25-user threshold, targeting primarily UK social housing providers, local authorities, and trade contractors with customisable workflows that adapt to each organisation's unique processes.
Is Oneserve a public or private company?
Oneserve is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Oneserve founded?
Oneserve was founded in 2010. It employs 11 to 50 people.
Where is Oneserve based?
Oneserve is headquartered in Exeter, United Kingdom, in the Europe region.
How does Oneserve make money?
One revenue line is on record: subscription Licences (Per-User).
Who are Oneserve's main competitors?
Broad incumbents on record are Salesforce Field Service, IFS, Microsoft Dynamics 365 Field Service and ServiceNow Field Service Management. Direct peers are Joblogic, BigChange, simPRO, ServiceMax (an IFS company) and ServiceM8. Connecteam is listed as an emerging player.
Does Oneserve have an API?
No public API is recorded for Oneserve.
What industry is Oneserve in?
Oneserve's product category is Field Service Management Software. Its primary akta.pro industry code is BPAAACAG, Field Service Dispatch & Remote Troubleshooting, with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 51821 and its SIC code is 7372.