What Humanizing Technologies does

Humanizing Technologies GmbH is a privately held German software company founded in 2016 in Olpe, Germany, that builds interactive 3D AI avatars deployed at physical and digital customer touchpoints. After an initial focus on social robotics (humanoid robot Pepper, telepresence robots, Robot Management System) in which it became a DACH market leader, the company realigned in 2022 to interactive avatars powered by generative and agentic AI. Its portfolio comprises five named avatar products — KIM 3.0 for Sparkassen branch self-service (live at 25+ savings banks via Finanz Informatik framework agreements), Lucas for truck check-in at factory gates, Charlotte for hospital and public-building wayfinding, the Product Promoter (e.g., Matteo wine sommelier) for retail point-of-sale advice, and Cosmo as a self-service web/voice bot and receptionist kiosk platform — all built on a shared no-code backend (Plural.io) that handles workflow, avatar design, and knowledge base configuration.

The platform supports 100+ languages with automatic detection and switching, runs device-independently from weatherproof outdoor pillars through kiosks, tablets, wall displays, websites, and QR-handover to smartphones, and integrates with ERP, CRM, HIS, and PIM systems. Humanizing operates two distinct go-to-market motions: a project business with dedicated solution architects and key account managers, bespoke configuration, and base licenses from EUR 500/month per location (EUR 649/month per Sparkassen branch under FI's negotiated rate); and a self-service PLG motion via Cosmo, priced from EUR 40/month with credit-based usage, a 14-day free trial, and monthly cancellation. The company is headquartered in Olpe with secondary offices in Cologne and Vienna, holds a wholly-owned subsidiary (Roboterly.com, Pudu Robotics distribution), sits under the Humanizing Group holding, and reports no external funding rounds or institutional investment in the disclosed data.

The customer base spans banking (Sparkassen via FI), healthcare (Schön Klinik Eckernförde, experimenta), automotive and roadside assistance (ADAC), retail (Migros, Swissdrink, Hotelplan), industry and logistics (Münker Metallprofile, OEST), food and beverage (Liebesbier, Maisel's Weisse), education and libraries (TH Köln, Stadtbücherei Düsseldorf), and a growing roster of municipalities using Cosmo. All solutions are GDPR-compliant with German data hosting, BFSG-accessible under the German Accessibility Strengthening Act, and DORA-aligned for banking — regulatory positioning that is a hard requirement in many DACH enterprise sales contexts.

Name

Humanizing Technologies

Legal name

Humanizing Technologies GmbH

Website

https://humanizing.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Humanizing Technologies builds interactive 3D AI avatars for customer service touchpoints, serving DACH enterprises in banking, healthcare, logistics, retail, and the public sector via project business and a self-service Cosmo platform.

Ownership category

akta.pro rank

Product category

Conversational AI / Interactive Avatars

NAICS

Custom Computer Programming Services (541511), Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Interactive AI avatars
• Conversational AI platforms
• Customer service automation
• Branch self-service solutions
• Multilingual virtual assistants

Headquarters

HQ city

Olpe

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Project Business — Base License: Monthly base license for interactive avatar at each location. Base license from €500/month per location for the project model (wayfinding, branch self-service, truck check-in, product promoter). For Sparkassen specifically, Finanz Informatik-negotiated rate of EUR 649/month per branch.
2. Project Business — One-Time Setup: One-time setup effort per location (first gate takes ~10-12 weeks from meeting to go-live; additional sites 2-3 weeks via templates). Priced individually per project scope and complexity.
3. Project Business — Modules: Individually priced modules added per project — multilingual pack, safety briefing with signature and documentation, control dashboard, additional integrations (ERP, CRM, HIS, PIM), seasonal/regional campaigns. Only pay for features actually needed.
4. Self-Service Cosmo — Monthly Subscription: Self-service web chatbot, voice bot, and receptionist kiosk. Three tiers: Hobby €40/month (10,000 credits, chatbot only), Standard €150/month (40,000 credits, chatbot+voicebot+kiosk), Pro €500/month (150,000 credits). 14-day free trial, cancel monthly. Credits consumed per write/speak/route action.
5. Self-Service Cosmo — Usage-Based Credits: Credit-based usage model. Short chat answer uses ~10-20 credits; phone and reception minutes use more. Customers choose tier based on estimated monthly minutes and credits via an online calculator.
6. Enterprise Custom Pricing: Enterprise tier for custom limits, SSO, or dedicated success manager — priced individually via sales contact.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Humanizing Technologies develops and deploys interactive 3D AI avatars that automate customer-facing touchpoints such as bank branches, hospital receptions, factory gates, retail shelves, and municipal offices. The company operates two go-to-market lines: an enterprise project business with bespoke, integrated avatar solutions (KIM 3.0 for banking, Charlotte for wayfinding, Lucas for truck check-in, Product Promoter for retail) and a self-service SaaS platform called Cosmo that combines web chatbot, voice bot, and receptionist kiosk in a no-code configuration.

Product overview

Humanizing Technologies delivers interactive 3D AI avatars for customer service touchpoints through two go-to-market routes: project business (integrated bespoke solutions) and self-service (Cosmo platform). The product portfolio centers on five named avatar solutions: KIM 3.0 for banking branch self-service (backed by Finanz Informatik, live at 25+ Sparkassen), Lucas for truck check-in at factory gates (multilingual safety briefings, dock management), Charlotte for hospital/public building wayfinding (BFSG-accessible, indoor maps), and Product Promoter for retail point-of-sale advice (lead generation, cross-selling). Cosmo serves as the self-service entry point combining web chatbot, voice bot, and receptionist kiosk in one platform — setup in under 5 minutes, from €40/month. All solutions share the Plural.io no-code platform for workflow and content management, support 100+ languages, run device-independently on cloud infrastructure, and are GDPR-compliant with German hosting. The project business base license starts from €500/month per location; KIM for Sparkassen is priced from €649/month per branch via Finanz Informatik.

Differentiator

Problem solved

Functional benefit

Brands

• Cosmo: Self-service web and voice bot platform - a web chatbot, voice bot, and receptionist kiosk that users configure themselves, available from €40/month.
• KIM 3.0
• Charlotte
• Lucas
• Product Promoter

Products and services

• Cosmo Self-service AI receptionist combining a web chatbot, voice bot, and receptionist kiosk in one cloud platform. Designed for quick independent deployment by SMBs, municipalities, and small teams without a project engagement. Configurable in under 5 minutes, cancellable monthly.
• KIM 3.0 Agentic self-service avatar deployed at Sparkasse (German savings bank) branches that completes banking cases end-to-end including online banking activation, card blocking, and PIN changes. Backed by Finanz Informatik and live at 25+ savings banks.
• Lucas - Truck Check-In Interactive check-in avatar for factory gates that registers truck drivers in their native language, runs multilingual documented safety briefings, and manages dock queue and assignments via its own control dashboard.
• Charlotte - Wayfinding Interactive wayfinding system for hospitals and public buildings. The Charlotte avatar guides patients and visitors with visual indoor maps and multilingual navigation, with BFSG-accessible operation including voice control, high-contrast display, and audio support.
• Product Promoter Interactive product advisor deployed at point of sale that draws attention at the shelf, qualifies customer needs in natural language, generates GDPR-compliant leads with double opt-in, and drives cross-selling through connection to PIM/product data.
• Plural.io No-code backend platform powering Humanizing avatars. Provides workflow builder, avatar builder, and knowledge base for content management, used for project business configuration without requiring developers.

Quantifiable outcome

• KIM 3.0 in production at 25+ Sparkassen savings banks, FI-backed via Finanz Informatik
• +3 more outcomes

Named customers29 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability13 records

Feature12 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Finanz Informatik (FI)coreTechnology or IntegrationFinanz Informatik is the primary technology partner for KIM 3.0 in the Sparkassen sector. FI backs the solution, makes it available via framework agreements, and integrates it with Sparkassen banking processes. KIM 3.0 is live at 25+ Sparkassen under this partnership.
• TM-IminorGTM or Marketing PartnerTM-I is a retail specialist for brand activation and digital experiences at the point of experience. Listed as a Cosmo partner on the cosmo.humanizing.com customers & partners page.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Soul Machines: Soul Machines builds digital humans and interactive AI avatars for enterprise customer service, marketing, and education — directly overlapping Humanizing's 3D avatar offering across regulated and consumer verticals.
• Synthesia: Synthesia provides AI-generated video avatars and conversational digital humans for enterprise communications and customer engagement — comparable avatar-based technology stack competing for similar enterprise buyers.
• D-ID: D-ID offers a conversational AI avatar platform (Creative Reality Studio, chat.D-ID) that creates interactive digital humans from photos and video — direct competitor in the interactive avatar space.
• Uneeq: Uneeq builds digital human platforms for enterprise customer experience, financial services, and retail — comparable agentic avatar product with similar target verticals including banking.
• Virbe: Virbe is an interactive 3D avatar platform with similar agentic, brand-customizable avatars and integrations — explicitly mentioned as a competitor in Humanizing's own blog comparisons.
• RAVATAR: RAVATAR provides AI-powered interactive avatars for customer service and enterprise — direct competitor in 3D conversational avatar technology.
• ALICE Receptionist: ALICE Receptionist is a virtual receptionist avatar for front-desk and visitor management — directly comparable to Humanizing's Cosmo receptionist kiosk component.

Emerging players

• Anam.ai: Anam.ai builds conversational AI avatars with real-time video responses for enterprise — comparable product offering competing for similar interactive avatar use cases.

Broad incumbents

• PolyAI: PolyAI builds enterprise voice assistants for customer service and contact center automation — comparable to Cosmo's voicebot with similar target customers in regulated industries.
• Parloa: Parloa is a Berlin-based enterprise conversational AI platform for customer service automation — direct German competitor with similar DACH enterprise focus and contact center use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@humanizingtechnologies
• LinkedInlinkedin.com/company/humanizing411
• Instagraminstagram.com/humanizingtechnologies
• Xx.com/humanizing411
• Facebookfacebook.com/humanizingtechnologies

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Humanizing Technologies