What Solutions 360 does

Solutions360 (legal entity Solutions360 USA, Inc) is a private software company founded in 1994 that builds Q360, an AI-powered unified business management platform purpose-built for technology integrators in the audio-visual, security, fire suppression, life safety, and managed service provider verticals. The platform runs on a single database and consolidates project-based accounting, real-time job costing, CRM and sales opportunity management, field service dispatch with an offline-first mobile app, multi-location inventory, service contracts with SLA enforcement, and recurring billing, eliminating the disconnected ERP/PSA/spreadsheet stacks that integrators historically had to stitch together. A domain-specific AI layer (AskQ) is embedded across the platform, connected to the full Solutions360 knowledge base and offering 25 built-in agent tasks for document generation, communications drafting, and record summarization. The company is headquartered in Mesa, Arizona with a Canadian office in Newmarket and operates with approximately 101-250 employees serving 500+ integrators worldwide managing more than $10B in cumulative customer revenue.

Q360 is sold primarily through direct enterprise field sales, with demo requests as the primary conversion mechanism and quote-based annual subscription pricing. The company has expanded its revenue model beyond core SaaS subscriptions to include embedded Q360 Payments (credit card and ACH processing with PCI DSS Level 1 compliance) and professional services delivered through its 2021 acquisition of Navigate Management Consulting, which also brought consulting-led implementation methodology to the platform. Distribution is reinforced through membership and partnerships across nearly every major integration industry association (NSCA, PSA Security Network, ESA, CANASA, NAFED, CFMA, ACCA), the ClearTalk podcast, a referral program paying $2,000 per qualified introduction, and an integration ecosystem spanning Ramp, D-Tools, X-Ten, Avalara, CCH SureTax, and Inspect Point.

In October 2025 Solutions360 received a strategic growth investment from Northrim Horizon with Nate Gardner installed as CEO to lead growth and innovation, while founder Brad Dempsey transitioned to CTO. The company is currently expanding its leadership team (CIO Ketan Vanjara, VP Marketing Heather Dunn, Principal Product Designer Nick Winslow, Board member Darren Wesemann) and broadening its product surface with embedded payments and AI-driven agent automation, positioning the business for its next stage of platform monetization and vertical depth.

Name

Solutions 360

Legal name

Solutions360 USA, Inc

Website

https://solutions360.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Short description

Solutions360 provides Q360, an AI-powered unified ERP/PSA platform for technology integrators in AV, security, fire/life safety, and MSP sectors. The platform combines project accounting, job costing, field service, inventory, CRM, and embedded AskQ AI agents, sold via annual subscriptions to 500+ integrators.

Ownership category

akta.pro rank

Product category

ERP / Business Management Software for Technology Integrators

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Professional Services Automation (PSA) & Services ERP (HDAEAEAF)

akta.pro secondary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Business management software
• Integrator ERP platform
• Field service management
• Project accounting software
• Professional services automation

Headquarters

HQ city

Newmarket

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Q360 SaaS Platform Subscription: Subscription-based Professional Services Automation (PSA) software platform providing business management capabilities for system integrators. Pricing likely based on company size or usage.
2. Implementation and Consulting Services: Professional services including implementation methodology, workflow analysis, and ongoing customer success support through Navigate Management Consulting.
3. Q360 Payments Transaction Processing: Embedded payment processing with credit card and ACH support, including optional surcharging for integrators to pass on processing fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Solutions360 provides Q360, an AI-powered business management platform purpose-built for technology integrators in the AV, security, fire suppression, and life safety industries. The single-platform solution combines project accounting, CRM, professional services automation (PSA), field service management, inventory, and dispatch into one system, replacing the disconnected ERP, accounting, and spreadsheets that integrators typically use. The platform includes embedded AI (AskQ), embedded payment processing (Q360 Payments), and industry-specific configurations for each vertical.

Product overview

Solutions360 offers Q360, an AI-powered unified ERP platform built specifically for technology integrators in AV, security, fire, and life safety industries. The platform operates on a single database architecture and includes core modules: Finance & Accounting (project-based accounting, invoicing, purchasing, time billing), Sales & CRM (contact management, opportunity tracking, quoting), Projects & Job Costing (real-time job costing with OneDashboard forecasting), Service & Contracts (dispatch automation, SLA enforcement, recurring billing), Inventory & Warehouse (multi-location tracking, barcode scanning), and Field Service Management (mobile offline-first app). The platform embeds AskQ, a conversational AI assistant connected to the knowledge base with 25 built-in agent actions. Q360 Payments is a payment processing module for credit card and ACH with PCI DSS Level 1 compliance. The platform also includes industry-specific solutions for AV, fire suppression, life safety, security integrators, and managed service providers. Solutions360 acquired Navigate Management Consulting in 2021 to combine consulting expertise with the software platform.

Differentiator

Problem solved

Functional benefit

Brands

• Q360: The AI-powered operating platform for technology integrators, handling business management from sales and proposals through service and dispatch to invoicing and full accounting.
• AskQ
• ClearTalk
• Q360 Payments
• OneDashboard

Products and services

• Q360 Platform AI-powered unified ERP/business management platform for AV, security, fire suppression, and life safety integrators. Manages accounting, projects, job costing, field service and dispatch, inventory, and sales on a single integrated system with project-based accounting at its core.
• Finance & Accounting Module Project-based accounting module within Q360 that connects project tasks to company financials. Includes invoicing, purchasing, project accounting, time billing, and real-time reporting with tight audit trail; automatically tracks estimated vs. actual costs, revenues, billings, and percentage complete.
• AskQ AI Assistant Conversational AI assistant embedded in Q360 that provides contextual help, queries on-screen data, and executes 25 built-in agent-powered actions including document generation, communication drafting, and record summarization for technology integrators.
• Sales & CRM Module Integrated CRM within Q360 providing customer relationship visibility across sales, service, project management, and accounting. Includes contact management, sales opportunity management, quote and proposal generation, and workflow management.
• Projects & Job Costing Module Project management module within Q360 with real-time job costing, task management, resource scheduling, and time tracking. Includes OneDashboard for consolidated revenue/cost forecasting, labor capacity planning, cash flow forecasting, and executive KPI views.
• Service & Contracts Module Service dispatch and contract management module within Q360 with queue-based dispatch, skills-based routing, SLA enforcement with tiered entitlements and automated escalations, call profitability tracking, email-to-ticket capture, and recurring managed services with block time management.
• Inventory & Warehouse Module Multi-location inventory tracking module within Q360 covering central warehouses, satellite locations, fulfillment centers, and service vehicles. Includes automated work order processing, barcode scanning, procurement and drop shipping, warranty/RMA tracking by serial number, and multi-tiered pricing.
• Field Service Management Offline-first mobile application for field technicians within Q360. Includes work order management, site history awareness, AI-assisted day planning via AskQ, time tracking, parts management, deficiency documentation, and customer signature capture with automatic sync.
• Q360 Payments Embedded payment processing solution within Q360 accepting credit cards (Visa, Mastercard, Amex, Discover, debit) and ACH bank transfers directly with automatic general ledger posting. Features PCI DSS Level 1 compliant vault, recurring billing for service contracts, surcharging, and zero-touch reconciliation.
• Q360 for AV Integrators Industry-specific configuration of Q360 for audio-visual integrators handling complex multi-site deployments, equipment staging, ongoing service, and upgrade revenue from installed base.
• Q360 for Fire Suppression Industry-specific configuration of Q360 for fire suppression contractors managing code-driven inspections, compliance documentation, labor-heavy installations, and long-term service contracts with automated inspection scheduling.
• Q360 for Life Safety Industry-specific configuration of Q360 for life safety integrators managing strict regulatory compliance, automated inspection scheduling, long-term system asset tracking, and complex billing across inspection contracts and service calls.
• Q360 for Security Integrators Industry-specific configuration of Q360 for security integrators managing recurring revenue, technician dispatch, compliance inspections, and project profitability with real-time job costing across access control, video, intrusion, and monitoring systems.
• Q360 for Managed Service Providers Industry-specific configuration of Q360 for MSPs running both project work and recurring contracts on one platform, including multi-phase project scheduling, progress billing, per-device/per-user contract billing, SLA tracking, and native financials.
• Navigate Management Consulting Management consulting services for system integrators, acquired by Solutions360 in 2021. Provides implementation methodology including closed-loop estimating, LEAN principles, and six sigma consulting, delivered alongside the Q360 platform.

Quantifiable outcome

• 20% better project margins for AV integrators
• +9 more outcomes

Named customers16 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability5 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Inspect PointcoreTechnology or Integration · 30 April 2025Integration between Inspect Point's inspection platform and Q360's ERP system to transform fire and life safety inspection process. Combines Q360's operational capabilities with Inspect Point's inspection workflows for enhanced compliance and customer satisfaction.
• NSCAminorGTM or Marketing PartnerIndustry association partnership with NSCA (National Systems Contractors Association). Proud member and partner showcasing at industry events.
• PSAminorGTM or Marketing PartnerPartnership with PSA Security Network, a premier organization for security integrators. Proud member and partner.
• EdgeminorGTM or Marketing PartnerPartnership with Edge.technology for mutual business development and customer solutions.
• CFMAminorGTM or Marketing PartnerPartnership with Construction Financial Management Association (CFMA). Proud member.
• NAFEDminorGTM or Marketing PartnerPartnership with NAFED (National Association of Fire Equipment Distributors). Proud member.
• ESAminorGTM or Marketing PartnerPartnership with Electronic Security Association (ESA). Proud member.
• CANASAminorGTM or Marketing PartnerPartnership with Canadian Security Association (CANASA). Proud member and event participant.
• ACCAminorGTM or Marketing PartnerPartnership with Associated Builders and Contractors (ACCA). Proud member.
• Navigate Management ConsultingcoreImplementation/ SI/ Consulting PartnerAcquired in 2021, Navigate Management Consulting provides world-class management consulting expertise. Brought Joel Harris as President and Brad Malone as COO, combining business consulting with industry-leading software. Known for implementation methodology including closed-loop estimating, LEAN principles, and six sigma.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ConnectWise: ConnectWise offers a PSA/ERP suite widely used by MSPs and technology integrators, directly overlapping with Solutions360's Q360 in CRM, project management, billing, and service dispatch. Solutions360 explicitly lists ConnectWise as a competitor on its website.
• Tigerpaw: Tigerpaw provides PSA, ERP, and field service automation software for security, audio/visual, and low-voltage integrators — directly competing with Solutions360's Q360 for the same AV/security installer base. Listed as a competitor on Solutions360's website.
• Sedona Office: Sedona Office delivers ERP and job-costing software purpose-built for AV, security, and life safety integrators, with deep overlap to Q360's installed-base tracking, project accounting, and recurring service modules. Listed as a competitor on Solutions360's website.
• D-Tools Cloud: D-Tools Cloud (formerly D-Tools System Integrator) is system design and proposal software for AV integrators; while Solutions360 integrates with D-Tools, the platforms overlap on project quoting, BOM management, and sales-to-operations workflows in the AV integrator market.
• ServiceTrade: ServiceTrade provides commercial service contractor software focused on fire/life safety and security integrators, with comparable capabilities in service dispatch, inspection scheduling, and customer asset tracking that overlap with Q360's Service & Contracts module.
• JobPower: JobPower delivers accounting and job-costing software for mechanical and fire protection contractors — overlapping with Q360's project accounting, job costing, and work-in-progress reporting for fire suppression customers.

Broad incumbents

• NetSuite: Oracle NetSuite is a horizontal cloud ERP commonly evaluated by integrators as a broader alternative to Q360, with SuiteSuccess industry editions covering project-based businesses. Listed as a competitor on Solutions360's website.
• Sage: Sage offers Sage 100 Contractor and Sage Intacct as horizontal ERPs that compete with Q360 for project accounting, job costing, and financial management at integrators and contractors. Listed as a competitor on Solutions360's website.
• Acumatica: Acumatica provides cloud ERP with Construction and Distribution editions used by project-based and field-service businesses, offering an alternative to Q360 for integrators needing broad financial + operational functionality. Listed as a competitor on Solutions360's website.
• Microsoft Dynamics 365 Business Central: Microsoft Dynamics 365 Business Central is a horizontal mid-market ERP that competes with Q360 for project accounting, inventory, and field service workloads at growing integrators, especially those standardized on the Microsoft stack. Listed as a competitor on Solutions360's website.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@solutions360inc
• Xx.com/solutions360

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Solutions 360