What Tigerpaw Software does

Tigerpaw Software, founded in 1984 and headquartered in Bellevue, United States, operates in the B2B software space as a private company with 11–50 employees serving more than 40,000 end users. The company's product platform — marketed under the Rev.io brand — is an AI-native unified software suite that consolidates Professional Services Automation (PSA), communications/telecom billing, payments processing, and Remote Monitoring & Management (RMM) into a single stack. Technical components include AI-powered PSA modules (service desk, time tracking, scheduling & dispatch, CRM, reporting, project management, workflow automation), usage-based telecom billing with real-time rating and tax compliance, native accounts-receivable/accounts-payable and merchant payment processing, RMM with endpoint detection & response and cloud backup, and a self-service customer portal. A specialized 'Odin for BroadWorks' module serves BroadWorks-based communications providers.

The platform is sold primarily through a sales-led, direct enterprise motion (Request a Demo CTAs, role-specific solution pages) supplemented by a partner network of carriers, payment processors, and resellers. Revenue is generated across four streams: subscription-based PSA, subscription/usage-based telecom billing, transaction-fee payments processing, and subscription-based RMM. Primary customer segments are Managed Service Providers (MSPs) and Communications Service Providers (CSPs), with secondary presence in Security System Installation, Audio Video Installation, Managed Print Services, and IoT/Wireless Solutions. Named mid-market customers include CallTower, Crexendo, Spectrotel, Telesystem, SkySwitch, Hunter Communications, Altaworx, FuseCloud, Marco, and All Covered. Pricing is quote-based and not publicly disclosed.

Name

Tigerpaw Software

Website

https://tigerpaw.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Tigerpaw Software (operating via the Rev.io brand) provides an AI-native unified platform combining PSA, telecom billing, payments processing, and RMM for service providers including MSPs, communications service providers, security integrators, and managed print operators.

Ownership category

akta.pro rank

Product category

Business Management Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Business management software
• Professional services automation
• Customer relationship management
• Field service management
• Small business software

Headquarters

HQ city

Bellevue

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. PSA Software Subscription: Subscription-based Professional Services Automation software sold to MSPs, security integrators, and field service businesses; includes modules for helpdesk, project management, billing, reporting, and CRM
2. Telecom Billing Platform: Subscription or usage-based billing platform for communications service providers, supporting complex usage-based rating, tax compliance, invoicing, and provisioning
3. Payments Processing: Integrated payment processing services for communications and IT service providers, including accounts receivable, accounts payable, and merchant services
4. RMM Services: Remote Monitoring & Management services including endpoint detection & response and cloud backup

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Tigerpaw Software provides a comprehensive business management tool that empowers more than 40,000 users to manage, automate, and integrate business functions. The company has operated as a private for-profit software firm since 1984, headquartered in Bellevue, United States, with 11–50 employees.

Differentiator

Problem solved

Functional benefit

Products and services

• Tigerpaw Business Management Suite

Quantifiable outcome

• Customers report doubling revenue after using Rev.io (JCM Telecom)
• +3 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Five partnerships are on record, tiered core and minor.

• AcroniscoreTechnology or IntegrationRev.io has integrated Acronis Alert and ticketing automation into its Cyber Protect Suite, strengthening the platform's cybersecurity capabilities for MSPs. The integration enables automated alert handling and ticketing within the Rev.io PSA platform.
• Odin for BroadWorkscoreTechnology or IntegrationSpecialized solution for BroadWorks-based communications providers, providing a purpose-built integration layer for carriers running BroadWorks platforms. Part of the core product lineup as 'Odin for BroadWorks'.
• CommerceHubminorChannel Partner/ Reseller/ DistributorCommerceHub integration listed under the products section, suggesting Rev.io enables service providers to connect with marketplace or distribution platforms through CommerceHub.
• Carriers (Multiple)coreTechnology or IntegrationRev.io connects with leading carriers, payment processors, and marketplaces as part of its integration ecosystem. Customer logos (Altaworx, CallTower, Spectrotel, Crexendo, Telesystem, FuseCloud, SkySwitch, Hunter Communications) indicate deep carrier integrations in the telecom billing workflow.
• Payment ProcessorscoreTechnology or IntegrationRev.io integrates with payment processors as part of its native payments processing module, enabling automated collections, accounts receivable, accounts payable, and merchant services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• HaloPSA: HaloPSA is a modern PSA platform offering ticketing, billing, and workflow automation for MSPs. It represents the new generation of PSA tools competing for Tigerpaw's installed base.
• Bitrix24: Bitrix24 is an SMB-focused workflow and business management platform with PSA-style capabilities. It targets a similar small-business customer base as Tigerpaw with broader collaboration tooling.

Direct peers

• ConnectWise: ConnectWise is a leading PSA and remote monitoring platform built specifically for MSPs and IT service providers. It is the most direct competitor to Tigerpaw in the PSA workflow automation space for small and mid-sized service businesses.
• Jobber: Jobber provides field service management software for small service businesses with quoting, scheduling, and billing — closely aligned with Tigerpaw's workflow automation focus for SMB service providers.
• Syncro: Syncro is a unified PSA+RMM platform targeting small and mid-sized MSPs. It is comparable to Tigerpaw in scope (PSA, RMM, billing) and customer segment (smaller MSPs).
• FieldEdge: FieldEdge is a field service management software for HVAC, plumbing, and similar trades, offering PSA-like workflow automation, dispatch, and billing comparable to Tigerpaw's service business focus.
• Datto Autotask (Kaseya): Autotask is a PSA platform for MSPs and IT service providers, now part of Kaseya. It competes head-on with Tigerpaw for workflow automation, ticketing, and billing across the MSP segment.

Broad incumbents

• Salesforce: Salesforce is a broad CRM and workflow automation platform used by service businesses. While not PSA-specific, it competes for the workflow automation and customer management budgets of Tigerpaw's customers.
• ServiceNow: ServiceNow is a broad enterprise workflow and BPM platform. While operating at a much larger scale and customer tier, it competes in the same workflow automation category and represents an upstream incumbent risk for Tigerpaw's larger customers.
• NinjaOne: NinjaOne is an IT operations platform combining RMM, PSA, and endpoint management. As a fast-growing, well-funded incumbent, it competes with Tigerpaw for MSP workflow and automation spend.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/tigerpawco
• Facebookfacebook.com/tigerpawco
• LinkedInlinkedin.com/company/tigerpaw-software

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tigerpaw Software