What Adiuvo does

Adiuvo is a UK-based outsourced property management services provider founded in 2007 by former property managers Colin and Julianne Stokes. The company delivers 24/7 out-of-hours emergency call handling, 24/7 maintenance and warranty desk operations, contractor helpdesk services, reception and overflow call handling, and estate agent call answering, primarily targeting block management companies, lettings agents, build-to-rent (BTR) operators, estate agents, HMO managers, and commercial property managers across the UK and Ireland. Adiuvo also operates Renovo, a sister-company providing a 24/7 UK-wide multi-trade contractor network used when client-preferred contractors are unavailable. The company is wholly founder-owned (JEC ADIUVO UK LTD.) and bootstrapped, with no external funding rounds disclosed.

The company's product stack combines human-staffed service delivery with two proprietary AI products: Adi, a white-label AI maintenance assistant handling tenant queries, triage, and contractor scheduling, and Eve, an AI document assistant that extracts structured data from leases, financial reports, and maintenance logs. The platform runs on AWS-hosted infrastructure within Europe, integrates OpenAI services (with OpenAI Ireland Limited / OpenAI OpCo LLC processing arrangements for EEA and UK data), uses Talkdesk for call recording, and exposes an Open API and Open Data Warehouse for client system integration. The company reports ISO 42001 AI standards compliance and ISO 27001 hosting, has GDPR-aligned data processing posture, and operates from offices in Cheltenham (HQ), London, and Bangalore.

Adiuvo's revenue model is enterprise subscription and managed services based, priced via custom quotes tied to portfolio size and service scope with annual billing cadence. GTM is sales-led, executed through direct enterprise sales, multiple demo-booking pages per service line, and content marketing (blog, webinars, industry awards positioning). Customer base spans 400+ clients in Block, Lettings, and BTR segments, with named enterprise customers including Hamways, HML (partnered since 2019), Strettons, and JCF Property Management. Operational scale cited includes 1,000,000+ properties under management (milestone in 2024), 1,072,500+ emergencies handled (Q1 2025), and 440,000+ calls handled in 2024.

Name

Adiuvo

Legal name

JEC ADIUVO UK LTD.

Website

https://adiuvo.org.uk

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

Adiuvo is a UK-based outsourced property management services provider delivering 24/7 out-of-hours emergency call handling, maintenance desk operations, and AI-powered tools (Adi and Eve) to block managers, lettings agents, BTR operators, and estate agents across the UK and Ireland.

Ownership category

akta.pro rank

Product category

Property Management Services

NAICS

Facilities Support Services (561210), Telephone Call Centers (56142), Business Support Services (5614)

SIC

Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

akta.pro secondary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Outsourced call handling
• Property management services
• AI maintenance assistant
• Out-of-hours emergency support
• Contractor helpdesk services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Out-of-Hours Emergency Call Handling: 24/7 outsourced call handling service for property managers, providing around-the-clock support for residents and properties. Revenue generated through recurring service fees based on portfolio size or call volume.
2. 24/7 Maintenance & Warranty Desks: Full outsourced service handling all maintenance tasks including instructing, managing, and providing contractors. Removes time-consuming admin tasks from property management teams with full reporting including images/videos and quotes.
3. Contractor Helpdesk Services: Beyond messaging service - triages incoming maintenance calls and dispatches on-call engineers. Operates with client engineer rota for seamless integration.
4. Reception & Overflow Services: Frontline call management with scalable capacity for unforeseen staff absences or major events. Provides additional capacity when required.
5. AI Products (Adi & Eve): AI-powered tools for property maintenance assistance and document data extraction, offered as product subscriptions to property management clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Adiuvo provides 24/7 outsourced call handling and maintenance services to property management companies, including out-of-hours emergency response, 24/7 maintenance and warranty desks, contractor helpdesk, and reception/overflow call management. The company complements these human-delivered services with proprietary AI products — Adi (an AI maintenance assistant) and Eve (an AI document assistant) — that automate maintenance triage and document data extraction for property managers.

Product overview

Adiuvo is a unified platform-plus-services offering for property management, combining AI-powered tools with 24/7 outsourced call handling and maintenance services. The core AI product portfolio consists of two named products: Adi (AI maintenance assistant) and Eve (intelligent document assistant), which integrate with Adiuvo's human-staffed service operations. The platform includes Open API and Open Data Warehouse connectivity for client integration. Adiuvo's services span out-of-hours emergency call handling, 24/7 maintenance and warranty desks, contractor helpdesk, reception/overflow, and estate agent services—all delivered through integrated teams in the UK, Ireland, and India. Renovo, a sister company, provides the contractor network that underpins the service delivery.

Differentiator

Problem solved

Functional benefit

Brands

• Renovo: Adiuvo's 24/7 contractor service providing out-of-hours and in-hours engineers covering all trades, all areas and postcodes with a published competitive and transparent rate card.

Products and services

• Out of Hours Emergency Call Handling 24/7 always-up service providing emergency support to residents and property managers outside business hours. Handles all out-of-hours calls, determines necessary actions, refers non-emergencies to main offices, and instructs contractors as needed. Designed for property managers seeking round-the-clock resident coverage and a better work-life balance.
• 24/7 Maintenance & Warranty Desks Full outsourced maintenance service handling all reactive and planned maintenance tasks with a dedicated team. Manages the complete ticket lifecycle from initial report to completion of works, including instructing and managing contractors, and full reporting with images, videos and quotes. Targeted at property management teams seeking to remove time-consuming administrative work.
• Contractor Helpdesk More than a messaging service: triages incoming maintenance calls and instructs on-call engineers. Property managers provide an engineer rota and the helpdesk manages the rest, enabling seamless integration with existing client contractor relationships.
• Reception & Overflow Call handling service for incoming calls that are received and transferred to relevant departments. Includes options for alternative channels and additional capacity for unforeseen staff absences or major events. Designed for property managers needing scalable call coverage.
• Estate Agent Services Ever-present call answering facility ensuring all vendor, buyer, landlord and tenant enquiries are captured without missing potential sales or letting calls. Targeted at estate agents handling property sales and lettings who cannot afford to miss enquiries.
• Adi White-label AI maintenance assistant with over 20 years of expertise in handling maintenance issue calls. Resolves a wide range of maintenance-related queries via phone or online, determines issue nature and severity, schedules contractors, and provides full reports for property managers without human intervention. Targeted at property management companies seeking to automate maintenance triage and reduce response times.
• Eve AI-powered intelligent document assistant specialised in extracting data from complex documents and interacting in natural language. Handles lease agreements, financial reports, maintenance logs and more, enabling property managers to query documents and access data at their fingertips. Targeted at property management teams seeking to reduce administrative document processing.
• Renovo Contractor Service Sister company / sub-brand providing 24/7 national contractor support across all trades, all areas and all postcodes. Offers UK-wide, multi-trade back-up used when client-preferred contractors cannot attend. All contractors are fully compliant, qualified and vetted with a published competitive rate card. Used to ensure service continuity for property management clients.

Quantifiable outcome

• First Call Resolution improved significantly in 2024 through enhanced triage and correct advice delivery
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability7 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core, supporting and minor.

• TalkdeskcoreTechnology or IntegrationTalkdesk is used for call and conversation recordings. Recordings are stored on AWS servers and managed through secure infrastructure, transferred directly to AWS S3 bucket with configurable retention policies and access controls.
• OpenAIcoreTechnology or IntegrationOpenAI services support Adiuvo's AI service and product offerings. OpenAI Ireland Limited processes EEA-origin data with appropriate transfer mechanisms. OpenAI OpCo LLC processes UK data under Data Protection Act 2018.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure hosted on AWS servers within Europe with 99.999999999% durability, multi-region redundancy, encryption at rest and in transit, and ISO 27001 certified data centres.
• WebflowsupportingTechnology or IntegrationWebsite hosting services managed through globally distributed network of data centres powered by AWS and Fastly CDN with over 50 data centres worldwide.
• Google AnalyticssupportingTechnology or IntegrationUsed for site visitation tracking to understand user interaction, determine geographic location, device type, browser and operating system data.
• RenovocoreStrategic or Co-development PartnerSister company providing 24/7 contractor service covering all trades, all areas and postcodes. Used when clients' preferred contractors are non-responsive. Fully compliant, qualified and vetted contractors with competitive rate card.
• GAGA UKminorOthersPartnership with GAGA UK for community support initiative - sponsoring Class P5B (35 students) at KYGN school near Mount Kilimanjaro, Tanzania. Supports education, computer room development, and biogas system projects.

Scale indicators12 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Dwellant: Dwellant is a property management software platform used by UK agents including HML. Comparable in the UK property management technology space and an integration partner of Adiuvo.

Direct peers

• PayProp: PayProp is an automated rental payment and property management platform serving letting agents and property managers in the UK. Comparable vertical focus and customer base, though more software-led than service-led.
• Fixflo: Fixflo provides maintenance management software and reporting tools for property managers, including contractor dispatch workflows. Direct competitor to Adiuvo's 24/7 maintenance desk and contractor helpdesk offerings, addressing the same property management customer base.
• Plentific: Plentific is a property maintenance platform connecting landlords, property managers, and tenants with vetted contractors, with end-to-end job management. Closely comparable in combining software with contractor dispatch for UK property managers.
• Arthur Online: Arthur Online is a UK property management platform offering maintenance tracking, tenant communication, and workflow automation for block managers and letting agents. Comparable in targeting the same UK Block and Lettings customer segments with technology-enabled service delivery.
• Service Care Solutions: UK-based provider of out-of-hours call handling and contact center services for property management and facilities management. Direct competitor in the 24/7 emergency call handling niche serving property managers.

Broad incumbents

• MRI Software: MRI Software provides property and real estate software solutions including maintenance, facilities, and tenant management for residential and commercial portfolios. Broad incumbent in property management technology with overlapping maintenance workflows.
• Teleperformance: Global leader in outsourced customer experience management and call center operations across verticals. Broad incumbent that competes for outsourced call handling contracts similar to Adiuvo's core service.
• Concentrix: Global BPO offering customer service, technical support, and call center outsourcing across industries. Broad incumbent that could enter the property sector or serve property management clients with generic helpdesk capabilities.
• Freshworks: Freshworks offers helpdesk and customer service software (Freshdesk) used by businesses including property management firms. Broad incumbent in the helpdesk/service management software category overlapping with Adiuvo's technology stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/adiuvo_uk
• LinkedInlinkedin.com/company/adiuvo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Adiuvo