OperationsHERO
OperationsHERO is a privately-held SaaS company that provides an integrated facilities management platform purpose-built for educational institutions, combining work order, inventory, capital planning, event, BAS automation, energy, and inspection modules. It serves K-12, independent, and higher education customers across the U.S. and Canada via subscription licensing.
- Company typePrivate
- Founded2010
- HeadquartersCary, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What OperationsHERO does
OperationsHERO is a privately-held SaaS company that builds an integrated facilities and operations management platform purpose-built for educational institutions. The platform consists of seven tightly integrated modules: HeroHQ (core CMMS for work orders, preventative maintenance, assets, and mobile access), InventoryHQ (multi-location consumables, parts, and asset tracking with QR/barcode scanning), PlanningHQ (capital project planning with 1-25 year horizons, grant/bond tracking, and Facility Condition Index prioritization), EventHQ (internal/external event scheduling with automated work order creation and invoicing), AutomationHQ (BAS schedule overrides via BACnet and Niagara), EnergyHQ (AI-powered utility data analysis and ENERGY STAR benchmarking), and InspectionHQ (mobile-first facility inspections aligned with California FIT standards and Williams Act requirements). Work order history from HeroHQ feeds directly into asset ROI analysis in PlanningHQ, and bi-directional integrations with ArbiterSports, BigTeams, Clever, ClassLink, and BAS systems create workflow loops specific to education operations.
The company was founded in 2010 by Pat Buchanan (CEO), Scott Carpenter (President), and Stuart Eaves (CTO), who together bring over 25 years of prior experience in education CMMS systems. OperationsHERO generates revenue through subscription-based SaaS licensing sold on annual contracts with quote-based pricing tied to institutional size, number of locations, and modules selected. The go-to-market blends product-led growth (60-day free trial of HeroHQ) with enterprise field sales (Request a Demo CTAs) and channel distribution through cooperative purchasing organizations including TIPS-USA, Equalis Group, MISBO, and PAISBOA. Customers span K-12 public school districts, independent private schools, and higher education institutions across all 50 U.S. states and Canadian provinces.
OperationsHERO firmographics
Firmographics- Name
- OperationsHERO
- Legal name
- OperationsHero, Inc.
- Website
- https://operationshero.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- OperationsHERO is a privately-held SaaS company that provides an integrated facilities management platform purpose-built for educational institutions, combining work order, inventory, capital planning, event, BAS automation, energy, and inspection modules. It serves K-12, independent, and higher education customers across the U.S. and Canada via subscription licensing.
- Ownership category
- akta.pro rank
OperationsHERO industry classification
Industry- Product category
- Education Facilities Management Software (K-12 and Higher Education CMMS)
- NAICS
- Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Facilities, Asset, Inventory & Work Order Management for Schools (EDAFAEAM)
- akta.pro secondary industries
- Facilities, Asset & Maintenance Operations (Work Orders, Space Planning) (EDAJAHAK), Building Automation Systems (BAS/BMS) Integration & Controls (BPABAGAA)
Keywords
Where OperationsHERO is headquartered
LocationHeadquarters
- HQ city
- Cary
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
OperationsHERO business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription SaaS - Core Platform: OperationsHERO generates revenue through subscription-based SaaS licensing of its integrated facilities management platform. The company offers HeroHQ (work order/asset management) as the core product with integrated modules for inventory, planning, events, automation, and energy management. Pricing is based on institutional size and modules selected, with annual billing implied by the enterprise sales motion.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | HeroHQ - Core Work Order Management |
| Subscription | Annual | Integrated Suite - All Modules |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
OperationsHERO product offering
Product offeringCore offering
OperationsHERO sells an integrated SaaS facilities management platform for educational institutions, anchored by HeroHQ (work order, preventive maintenance, and asset management) and extended through InventoryHQ, PlanningHQ, EventHQ, AutomationHQ, EnergyHQ, and InspectionHQ. The platform centralizes maintenance, inventory, capital planning, event scheduling, building automation, energy, and inspection workflows for K-12 public schools, independent schools, and higher education institutions, with AI-driven analytics and integrations to BAS (BACnet/Niagara), SSO, and athletic scheduling systems.
Product overview
OperationsHERO is a comprehensive facilities management platform specifically designed for educational institutions (K-12 public schools, independent schools, and higher education). The platform consists of seven integrated modules: HeroHQ serves as the core CMMS for work orders, maintenance, and asset management; InventoryHQ handles supplies and equipment tracking; PlanningHQ manages capital projects and budgets; EventHQ coordinates scheduling and invoicing; AutomationHQ integrates with building automation systems; EnergyHQ automates utility data and provides AI-powered analysis; and InspectionHQ digitizes facility inspections. These modules work together as a unified platform, sharing data (e.g., work order history in PlanningHQ feeds from HeroHQ) to provide centralized visibility and streamline operations across maintenance, inventory, events, energy, and capital planning.
Differentiator
Problem solved
Functional benefit
Brands
- HeroHQ: Work, Assets, PM, Audits, Inspections & Safety - Work order and preventative maintenance management solution
- InventoryHQ
- PlanningHQ
- EventHQ
- AutomationHQ
- EnergyHQ
- InspectionHQ
Products and services
- HeroHQ Centralized CMMS platform for educational institutions covering work orders, preventative maintenance scheduling, asset tracking, inspection checklists, and mobile access. Manages maintenance workflows, technician assignments, dashboards, and customizable workflows with AI-assisted proactive maintenance.
- InventoryHQ Multi-location inventory management for tracking consumables, keys, tools, equipment, and furniture. Supports check-in/check-out, bulk issue and restock, QR code and barcode auditing, approval workflows, and integrates with HeroHQ for work order consumption.
- PlanningHQ Capital project planning platform that pulls asset age, condition, and maintenance costs from HeroHQ into planning scenarios. Supports repair vs. replacement analysis, inflationary cost projections, grant and bond tracking, Facility Condition Index (FCI) prioritization, and 1-25 year planning horizons.
- EventHQ Event management module covering calendars, scheduling with conflict checking, recurring events, internal and external events, customizable approval workflows, automatic work order creation, invoicing and payment tracking, and integration with building automation systems.
- AutomationHQ Building Automation System integration module that sends event-based scheduling overrides to BAS using BACnet and Niagara platforms. Automatically triggers HVAC and lighting based on event data to reduce energy waste.
- EnergyHQ Energy and utility management platform that automatically pulls utility data from multiple sources, automates analysis with AI and weather normalization, identifies cost-saving opportunities, integrates with ENERGY STAR for benchmarking, and generates compliance reports.
- InspectionHQ Mobile-first facility inspection solution aligned with California FIT standards and Williams Act requirements. Supports tablet and phone data capture, instant work order generation, custom inspection templates, real-time dashboards, and regulatory-ready PDF reports.
Quantifiable outcome
- 30% reduction in event coordination time
- +8 more outcomes
Companies that use OperationsHERO
Customer profileNamed customers19 records
Segments3 records
Ideal customer profiles3 records
OperationsHERO technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability8 records
Feature8 records
OperationsHERO partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and supporting.
- BigTeamscoreThe leading provider of athletic management software, streamlining scheduling, communication, and compliance for schools and sports organizations. Provides integration with OperationsHERO's EventHQ for athletic event scheduling and facility management.
- Nimble EnergycoreDelivering innovative energy management solutions that optimize usage, reduce costs, and promote sustainability for modern facilities. Integrates with OperationsHERO for comprehensive energy management.
- AxxessIoTsupportingRevolutionizing facility management with IoT technology that enhances monitoring, security, and operational efficiency. Provides IoT integration capabilities for OperationsHERO platform users.
- ArbiterSportscoreSimplifying sports management with software for scheduling, assigning officials, and managing payments for athletic programs. Bi-directional integration with EventHQ ensures athletic events automatically sync and trigger facility work orders.
- CleversupportingLeading K-12 single sign-on platform providing secure, one-click access to digital learning resources for over 60% of U.S. schools. Provides SSO integration for OperationsHERO users in K-12 education.
- ClassLinksupportingProvides secure single sign-on and identity management, giving educators and students one-click access to thousands of digital resources. Supports OperationsHERO's SSO integration for educational institutions.
- Building SolnssupportingExpert advisors in facility assessments, development, and problem-solving for schools, businesses, and municipalities. Provides exclusive discounts to OperationsHERO clients.
- TEAMPARsupportingComprehensive facility management analysis and fractional support, interior design/space planning, procurement and installation of interior finishes. Offers exclusive discounts to OperationsHERO clients.
- Twin Lakes TechnologysupportingIT professionals focused on K-12 and municipalities providing support for current teams or full-service, in-person solutions. Offers exclusive discounts to OperationsHERO clients.
- SMA EdusupportingFacility consulting, training, and support to help schools optimize maintenance and operations. Offers exclusive discounts to OperationsHERO clients.
- CamcodesupportingExperts in durable asset tags and barcoding solutions, enabling efficient tracking and management of physical assets. Integrates with OperationsHERO's inventory and asset management capabilities.
- Executive EnergysupportingData-driven energy management to reduce costs and improve sustainability. Offers exclusive discounts to OperationsHERO clients for energy consulting services.
- MISBOcoreA consortium of 400 schools in 25 states providing purchasing and professional development services to independent schools. Provides cooperative purchasing access for OperationsHERO.
- PAISBOAcoreA network of independent schools and universities in PA, NJ, and DE offering group purchasing and professional development to boost operational efficiency. Provides cooperative purchasing access for OperationsHERO.
- TIPS-USAcoreA national purchasing cooperative simplifying procurement for schools, government agencies, and non-profits with competitively procured contracts. Provides pre-negotiated pricing for OperationsHERO.
- Equalis GroupcoreA cooperative purchasing organization that provides publicly procured, competitively solicited contracts for a wide array of products and services. Provides pre-negotiated pricing for OperationsHERO.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
OperationsHERO competitors and assessment
Company assessmentEmerging players
- FMX: FMX is a mid-market CMMS focused on educational institutions, manufacturing, and property management with mobile-first design. Competes with OperationsHERO on work orders, preventive maintenance, and mobile facility management for schools and colleges.
- Limble CMMS: Limble is a modern cloud CMMS serving facilities and maintenance teams across mid-market segments including education. Competes with OperationsHERO on core work order, asset, and preventive maintenance functionality for school facilities teams.
- UpKeep: UpKeep is a mobile-first CMMS platform serving maintenance teams across manufacturing, facilities, and education. While not education-specialized, it competes for the same facility operations budgets with similar work order, asset, and inventory functionality.
Direct peers
- AssetWorks: AssetWorks provides enterprise asset management and facilities software with strong penetration in K-12 and higher education. Overlaps with OperationsHERO on work order management, asset tracking, and preventive maintenance for educational institutions.
- TMA Systems: TMA Systems provides CMMS and facility management software serving higher education, healthcare, and government. Directly competes with OperationsHERO in higher education facilities management with similar work order, asset, and preventive maintenance capabilities.
- Frontline Education: Frontline serves K-12 school districts with operations and business management software including facilities and operations modules. Comparable buyer (district administrators) and overlapping facility management functionality make it a direct competitor for OperationsHERO's K-12 segment.
- SchoolDude (Brightly Software): Brightly's SchoolDude is the largest dedicated education facilities management platform in North America, serving K-12 and higher education with work orders, preventive maintenance, and asset management. Direct competitor to OperationsHERO's HeroHQ module across the same K-12 and independent school buyer base.
Broad incumbents
- Accruent: Accruent provides a broad portfolio of facility, real estate, and asset management software including higher education and corporate campuses. As a much larger incumbent, it overlaps with OperationsHERO on facility maintenance and capital planning for institutional customers.
- Fiix (Rockwell Automation): Fiix, acquired by Rockwell Automation, is a cloud-based CMMS serving asset-heavy industries including facilities. As a broad incumbent with industrial automation DNA, it competes for mid-market facility operations deals though less specialized in education than OperationsHERO.
- Dude Solutions (now part of Brightly): Dude Solutions, merged into Brightly, provides facilities and energy management software with broad market coverage across education, government, and healthcare. Operates as a broader incumbent with overlap to OperationsHERO's full suite though less education-specialized.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
OperationsHERO social profiles
Digital presenceOperationsHERO financial estimates
Financial estimateRevenue estimate
Valuation estimate
OperationsHERO leadership team
Management profileNumber of profiles
Profiles3 records
OperationsHERO funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OperationsHERO M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OperationsHERO
What does OperationsHERO do?
OperationsHERO sells an integrated SaaS facilities management platform for educational institutions, anchored by HeroHQ (work order, preventive maintenance, and asset management) and extended through InventoryHQ, PlanningHQ, EventHQ, AutomationHQ, EnergyHQ, and InspectionHQ. The platform centralizes maintenance, inventory, capital planning, event scheduling, building automation, energy, and inspection workflows for K-12 public schools, independent schools, and higher education institutions, with AI-driven analytics and integrations to BAS (BACnet/Niagara), SSO, and athletic scheduling systems.
Is OperationsHERO a public or private company?
OperationsHERO is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was OperationsHERO founded?
OperationsHERO was founded in 2010. It employs 1 to 10 people.
Where is OperationsHERO based?
OperationsHERO is headquartered in Cary, United States, in the North America region.
How does OperationsHERO make money?
One revenue line is on record: subscription SaaS - Core Platform.
Who are OperationsHERO's main competitors?
Emerging players on record are FMX, Limble CMMS and UpKeep. Direct peers are AssetWorks, TMA Systems, Frontline Education and SchoolDude (Brightly Software). Broad incumbents are Accruent, Fiix (Rockwell Automation) and Dude Solutions (now part of Brightly).
Does OperationsHERO have an API?
No public API is recorded for OperationsHERO.
What industry is OperationsHERO in?
OperationsHERO's product category is Education Facilities Management Software (K-12 and Higher Education CMMS). Its primary akta.pro industry code is EDAFAEAM, Facilities, Asset, Inventory & Work Order Management for Schools, with a secondary code of EDAJAHAK, Facilities, Asset & Maintenance Operations (Work Orders, Space Planning). Its NAICS code is 5415 and its SIC code is 7373.