What QTrak does

QTrak (legal entity: KBS) is a privately-held, US-based software and hardware company founded in 2012 that provides an internal distribution, package, asset, and mail tracking platform to institutional and enterprise customers. The platform is built on a mobile-first architecture: a QTrak app deployed on iOS and Android devices turns any smartphone or tablet into a barcode/label scanner, with all data syncing in real time to an AWS-hosted cloud database accessible from any web browser. Core functionality spans package receiving, internal routing, digital signature capture, RFID/HID card authentication, and automated email/SMS notifications to recipients. AI-assisted QScan Plus technology captures the entire shipping label (carrier, tracking number, recipient) in a single scan, including handwritten addresses.

The product portfolio combines subscription SaaS with proprietary hardware: Package Pod smart lockers for 24/7 self-service pickup, Asset Pod lockers for equipment vending and self-service returns, HD Mail high-density mailbox systems, a Queuing Kiosk for high-traffic mailrooms, QTrak Visit for digital visitor sign-in, and software modules for Inventory, Work Order, and Print Order Management. A recipient-facing My Mail Services app extends the experience to end users. The company has achieved SOC 2 Type II certification (2025) and serves 850+ customers across higher education, K-12, healthcare, hospitality, multifamily residential, sports venues, government, legal, and commercial real estate.

QTrak generates revenue through three streams: SaaS subscriptions for the software platform, sale of smart locker hardware (Package Pod, Asset Pod, HD Mail), and implementation/customization services including SSO and Active Directory integration. The go-to-market is dual-motion: product-led growth for self-service evaluation (30-day free trial, app store distribution) layered with consultative enterprise sales for larger institutional deployments. Pricing is quote-based and not publicly disclosed, with the company positioning itself as offering substantially more functionality at roughly 1/20th the cost of alternative solutions. The company is headquartered in King of Prussia, Pennsylvania with a secondary office in North Charleston, South Carolina, is self-funded since inception with no disclosed institutional capital, and operates legally under the KBS entity.

Name

QTrak

Legal name

KBS

Website

https://qtrak.net

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

QTrak provides a mobile-first SaaS and smart-locker platform for internal package, asset, and mail tracking, serving 850+ mailrooms across US higher education, healthcare, hospitality, multifamily, and corporate facilities.

Ownership category

akta.pro rank

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Subscription (SaaS): Cloud-based software subscription model for package tracking, asset management, and inventory management. Access via mobile app and web portal with no software installation required. Includes customer support and account management.
2. Smart Locker Hardware (Package Pod, Asset Pod): Sale of computerized parcel delivery lockers and asset management lockers. Physical hardware products with various configurations (indoor/outdoor, sizes, finishes). Can be configured for multiple workflows including vending, day lockers, and equipment loans.
3. Implementation and Customization Services: Custom workflow configurations, SSO/Active Directory integration services, and tailored implementations for specific organizational needs.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

QTrak provides a mobile and cloud-based internal delivery and tracking platform consisting of the QTrak scanning app (iOS/Android) and integrated smart locker hardware (Package Pod and Asset Pod) for managing packages, accountable mail, and assets. The platform enables barcode scanning, digital signature capture, RFID/HID verification, automated email/SMS notifications, and end-to-end chain of custody logging across mailrooms, receiving departments, and distribution operations.

Product overview

QTrak is a unified internal distribution and tracking platform consisting of a mobile app (iOS/Android) and complementary hardware solutions. The core QTrak App provides package/asset scanning, chain-of-custody tracking, and recipient notifications. This integrates with Package Pod smart lockers for automated 24/7 self-service package pickup, Asset Pod for equipment/tool dispensing and vending, HD Mail high-density mailbox systems, and QTrak Visit visitor management. Additional software modules include Inventory Management, Work Order Management, and Print Order Management. The platform is delivered as a cloud-based SaaS solution with optional Queuing Kiosk hardware for structured pickup workflows.

Differentiator

Problem solved

Functional benefit

Brands

• Package Pod: Smart parcel delivery lockers for secure, automated package pickup with 24/7 access capabilities.
• HD Mail
• Asset Pod
• QTrak Visit
• QVisit
• My Mail Services App
• Inventory Management
• Work Order Management
• Print Order Management

Products and services

• QTrak App Mobile app-based scanning and cloud technology platform for iOS and Android that enables quick logging of packages, recipient notification, and complete chain of custody tracking of accountable mail, packages, and assets. Targets mailrooms, receiving departments, and internal distribution operations.
• Package Pod Computerized parcel delivery smart locker system that enables recipients to pick up package deliveries at their convenience 24/7 via ID card tap or code. Takes less than a minute to log a package, notify the recipient, and secure the package. Installed in 60+ locations with 14,500+ locker units.
• Asset Pod Smart locker solution providing self-service pickup and return of organizational assets including laptops, phones, cables, tools, and replacement parts. Configurable for asset vending, order delivery, product exchange, loaner equipment, and employee day lockers.
• HD Mail High-density mail system combining the QTrak app with intelligent mailbox furniture design to optimize mailroom space and workflow. Supports flexible mailbox assignments (individual, variable groups, or whole group) with automatic email and SMS notifications.
• QTrak Visit Digital visitor management and sign-in application with email notifications, photo and signature capture, guest badge generator, visitor history log, real-time visitor movement tracking, and restricted area security.
• My Mail Services App Recipient-facing mobile application providing full visibility into accountable mail and packages awaiting pickup. Enables contactless delivery confirmation, automatic notifications, mobile locker opening, and viewing of package photos and notes.
• Queuing Kiosk Hardware-based structured pickup queue management system for high-traffic mailrooms. Recipients scan or swipe ID cards to enter queue, receive a printed ticket with package location, and the system notifies mailroom staff for efficient package distribution.

Quantifiable outcome

• 76% increase in pickup speed
• +7 more outcomes

Named customers13 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature12 records

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• TrackAbout: Asset tracking SaaS focused on physical assets and equipment pools — overlaps with QTrak's Asset Pod use cases for tools, IT equipment, and shared enterprise assets.
• PackageX: Cloud-native package receiving and logistics API platform — a newer entrant in mailroom/package management that overlaps with QTrak's software offering, particularly for residential and commercial buildings.
• Asset Panda: Cloud-based asset tracking and inventory management platform with similar QR/barcode scanning workflows. Adjacent competitor to QTrak's Asset Pod and Inventory Management modules.

Regional players

• T2 Systems: Visitor and event management platform for stadiums, arenas, and large venues — adjacent competitor to QTrak's QTrak Visit and Sports Arenas vertical use cases.

Direct peers

• Luxer One: Package locker and management platform focused on multifamily and student housing, directly competing with QTrak's Package Pod offering in multifamily residential and university segments.
• Parcel Pending (Quadient): Leading US provider of smart package lockers for multifamily, retail, and university mailrooms. Direct competitor to QTrak's Package Pod with broader distribution and now backed by global mailing/logistics company Quadient.
• Smiota: Smart package management and locker solution targeting multifamily, retail, and commercial real estate — overlapping with QTrak's Package Pod and My Mail Services app use cases.
• 1VALET: Multifamily resident experience platform combining smart building access, package management, and visitor features — direct competitor to QTrak in multifamily package and visitor workflows.

Broad incumbents

• Pitney Bowes (SendPro / Smart Package Lockers): Established mail and shipping solutions provider whose SendPro and locker offerings compete with QTrak in mailroom automation, especially in enterprise and government segments.
• Bell and Howell: Long-standing mail and parcel automation vendor serving enterprise, government, and institutional mailrooms — a broad incumbent whose BH MailPlus and locker products overlap with QTrak's enterprise mailroom offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/qtrakapp
• LinkedInlinkedin.com/company/qtrak

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QTrak