Hyperflow
Hyperflow is a Brazilian hyperautomation platform combining iPaaS and CPaaS with AI chatbots, omnichannel inbox, and official WhatsApp Business API BSP services, serving 1,000+ enterprise, mid-market, and SMB customers across Brazil and Latin America.
- Company typePrivate
- Founded2018
- HeadquartersUberlândia, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Hyperflow does
Hyperflow Soluções Tecnológicas Ltda is a Brazilian hyperautomation software company founded in 2018 and headquartered in Uberlândia, Minas Gerais, with a secondary office in São Paulo. The company operates the Hyperflow Platform, a cloud-based low-code environment that combines communications platform as a service (CPaaS) and integration platform as a service (iPaaS) capabilities in a single product. The platform unifies omnichannel customer engagement across WhatsApp, Instagram, Facebook Messenger, Telegram, web chat, SMS, and email through an Omnichannel Inbox, while exposing a visual Studio/Flow Builder for designing conversational journeys, chatbot flows, and API orchestrations. Hyperflow is an official Meta Business Partner and authorized WhatsApp Business API Business Solution Provider (BSP), with native integrations to Gupshup, Infobip, Twilio, Sinch, and Z-API brokers, and supports complementary Google services and Zendesk interoperability.
The platform supports AI-powered chatbots, an Intelligent Supervisor, and a GPT-powered AI Assistant for response generation and intelligent routing, with WhatsApp Flows enabling in-chat structured transactions. Hyperflow monetizes through monthly subscription tiers (PaaS and Private Cloud), usage-based WhatsApp and SMS messaging fees (with the first 1,000 Service conversations per month free), add-on modules, and separately billed professional services for implementation and customization. The company serves a customer base of more than 1,000 active clients and 100,000+ end users across Brazil and Latin America, spanning enterprise logos such as Caixa Econômica Federal, Magazine Luiza, Sonda, Eucatex, and Tribanco, alongside mid-market and SMB customers in HR, financial services, healthcare, education, retail, agribusiness, and events. Distribution is primarily direct sales supplemented by a formal Channel Partner Program and self-service onboarding for smaller customers, with marketing amplified through content, vertical events (RH Summit, Bett Brasil), and a user community.
Hyperflow firmographics
Firmographics- Name
- Hyperflow
- Legal name
- Hyperflow Soluções Tecnológicas Ltda
- Website
- https://hyperflow.global
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hyperflow is a Brazilian hyperautomation platform combining iPaaS and CPaaS with AI chatbots, omnichannel inbox, and official WhatsApp Business API BSP services, serving 1,000+ enterprise, mid-market, and SMB customers across Brazil and Latin America.
- Ownership category
- akta.pro rank
Hyperflow industry classification
Industry- Product category
- Conversational AI and Customer Engagement Platform
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)
- akta.pro secondary industries
- Integration-Centric Low-Code (Workflow + iPaaS) (HDAEAKAC), Workflow-Oriented Integration & Orchestration (HDAEAIAG), iPaaS & Workflow Automation (BPAMAOAB)
Keywords
Where Hyperflow is headquartered
LocationHeadquarters
- HQ city
- Uberlândia
- HQ country
- Brazil
- HQ region
- Latin America
Offices2 records
Markets served
Hyperflow business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Platform Subscription (SaaS/PaaS): Hyperflow licenses its platform on a subscription basis (PaaS - Platform as a Service) with plans that include modules for omnichannel communication, chatbot builder, human attendance, API orchestration, analytics, and integrations. Pricing is based on plan tier, number of users, and feature scope. Plans can be supplemented with additional add-ons and message packs purchased during the subscription term.
- Usage-based Messaging (WhatsApp & SMS): Hyperflow charges for message volumes beyond included plan limits. WhatsApp active messages are billed per conversation based on Meta's pricing tiers by country/destination type (Service, Marketing, Utility, Authentication categories). Hyperflow acts as a BSP (Business Solution Provider), charging a standard rate of 1.00 USD per 1,000 messages with the first 1,000 Service conversations per month being free.
- Add-Ons and Additional Modules: Additional features, modules, and resources that can be acquired on any plan for extra fees, including specialized connectors, advanced analytics, and supplementary capabilities beyond the base plan.
- Professional Services: Implementation, onboarding, customization, chatbot development, API integration, business rule configuration, training, and mentoring services are charged separately. After-hours services incur incremental charges ranging from 50% to 150% surcharge on base rates.
- Private Cloud Licensing: Platform licensing on Private Cloud mode where infrastructure management is the client's responsibility, with separate contractual terms and pricing from the standard SaaS/PaaS offering.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Multi-tier subscription plans with varying modules, user limits, and feature scope |
| Usage-based | Pay-as-you-go | Excess message charges beyond included plan volumes |
| Subscription | Monthly | Add-on modules and extras purchased on top of base subscription |
| Unit Pricing | Pay-as-you-go | WhatsApp per-conversation rates by country and category |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Hyperflow product offering
Product offeringCore offering
Hyperflow provides a unified hyperautomation platform that combines omnichannel customer communications (WhatsApp, Instagram, Facebook Messenger, Telegram, Chat Web, Chat App, SMS, Email), AI-powered chatbots, and system integration (iPaaS) capabilities in a single low-code environment. The platform includes a visual Studio/Flow Builder for designing conversational and integration flows, a unified omnichannel inbox (Hyper Desk/Conversas), API orchestration, WhatsApp Flows for in-chat transactions, voice calling via WhatsApp API, and dashboards with operational analytics. It is offered as cloud-hosted PaaS or Private Cloud licensing for enterprise customers.
Product overview
Hyperflow is a comprehensive hyperautomation platform that unifies customer communications and system integration in a single low-code environment. The core offering consists of the Hyperflow Platform as the central infrastructure, complemented by three main product lines: (1) Hyper Conversas for unified omnichannel customer service management, (2) Hyper Chatbots (CPaaS) for intelligent conversational automation, and (3) Hyper Integrações (iPaaS) for enterprise system connectivity. The Studio/Flow Builder serves as the visual low-code development environment across all modules. Supporting capabilities include Hyper Desk for human agent support, API Orchestration for managing external API connections, WhatsApp Flows for in-chat experiences, and AI-powered features including the GPT Assistant and Intelligent Supervisor for automation and escalation management. The platform supports deployment as PaaS (cloud-hosted) or Private Cloud (customer infrastructure) and integrates natively with major messaging channels including WhatsApp (via official BSP partners), Instagram, Telegram, Facebook Messenger, and web/mobile chat widgets.
Differentiator
Problem solved
Functional benefit
Products and services
- Hyperflow Platform Core hyperautomation platform combining omnichannel customer communications, AI-powered chatbots, API orchestration and system integration (iPaaS) in a unified low-code environment. Targeted at enterprise and mid-market B2B customers across Brazil and Latin America.
- Hyper Conversas
- Hyper Chatbots (CPaaS)
- Hyper Integrações (iPaaS)
- Studio / Flow Builder
- API Orchestration
Quantifiable outcome
- Platform serves over 1,000 active clients and 100K+ users processing millions of transactions
- +1 more outcomes
Companies that use Hyperflow
Customer profileNamed customers18 records
Segments9 records
Ideal customer profiles3 records
Hyperflow technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability9 records
Feature11 records
Hyperflow partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- Meta Platforms (Facebook)coreHyperflow is an official Meta Business Partner and authorized WhatsApp Business API BSP (Business Solution Provider). This partnership authorizes Hyperflow to commercially sell and manage the WhatsApp Business API on behalf of Meta/WhatsApp, acting as the official intermediary for enterprise messaging traffic. As a BSP, Hyperflow manages API connections, ensures compliance with WhatsApp policies, and provides the technical infrastructure for customers to operate official WhatsApp Business accounts at scale.
- WhatsApp (Meta)coreHyperflow is an authorized BSP (Business Solution Provider) for the WhatsApp Business API, providing official number provisioning, API gateway management, Message Template (HSM) approval support, and compliance with WhatsApp's business policies. This allows Hyperflow's clients to operate verified WhatsApp Business accounts with official WhatsApp status, access WhatsApp Flows, and leverage the full range of WhatsApp Business API capabilities.
- WhatsApp Business API Brokers (Gupshup, Infobip, Twilio, Sinch)coreHyperflow provides native integration with multiple WhatsApp Business API brokers including Gupshup, Infobip, Twilio, and Sinch, allowing customers to choose their preferred broker while maintaining full platform functionality. These integrations enable flexible WhatsApp API connectivity options for different enterprise needs and geographic requirements.
- Google (Gmail, Google Sheets, Google Calendar)coreHyperflow offers optional integrations with Google services: (1) Gmail login for platform authentication; (2) Google Sheets integration allowing the platform to read and write data from/to Google spreadsheets; (3) Google Calendar integration for scheduling events and checking availability. These integrations are entirely optional and require explicit user authorization. All data shared with Google services is used only for the specific user-requested actions and is not shared with third parties.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Hyperflow competitors and assessment
Company assessmentBroad incumbents
- HubSpot: Broad CRM and CX platform with growing low-code automation, chatbot, and WhatsApp integration features. Overlaps with Hyperflow in marketing/sales automation and SMB/Mid-market WhatsApp workflows.
- Twilio: Global CPaaS leader and one of Hyperflow's listed WhatsApp Business API brokers. Highly comparable messaging-API and programmable communications stack, but broader portfolio and larger scale than the Brazilian-focused Hyperflow.
- Salesforce (Service Cloud / Marketing Cloud): Global CX/CRM incumbent increasingly offering low-code flow orchestration, AI assistants, and WhatsApp/Messaging integrations through Marketing and Service Clouds. Competes with Hyperflow at the enterprise level for omnichannel customer engagement budgets.
Direct peers
- Infobip: Croatian-headquartered CPaaS platform named as an authorized WhatsApp broker integrated with Hyperflow. Competes directly in omnichannel messaging, chatbots, and conversational CX automation for enterprises.
- Sinch: Global CPaaS provider listed as one of Hyperflow's WhatsApp Business API brokers. Directly comparable in omnichannel messaging, conversational AI and enterprise integration capabilities targeting similar customer use cases.
- Take Blip: Brazil-based conversational AI and chat commerce platform (a Meta partner for WhatsApp Business API). Comparable in targeting Brazilian enterprises with chatbot, WhatsApp, and contact-center automation.
- Zenvia: Brazilian CPaaS/CX SaaS company providing omnichannel messaging, chatbots, and WhatsApp Business solutions. Closely comparable in geography, customer base (Brazilian SMBs and enterprises), and product surface, making it Hyperflow's most direct domestic rival.
- Gupshup: Conversational messaging platform and WhatsApp Business API broker integrated with Hyperflow. Direct competitor in CPaaS, WhatsApp commerce, and AI-powered conversational automation.
Regional players
- MOVI (Movidesk / Octadesk): Brazilian helpdesk and CX platform with WhatsApp and chatbot capabilities. Comparable regional competitor in customer service automation targeting Brazilian SMB and mid-market customers.
Others
- Z-API: WhatsApp API gateway provider integrated with Hyperflow for non-official WhatsApp connectivity. Comparable ecosystem participant enabling WhatsApp integration with conversational/automation platforms in Brazil.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Hyperflow social profiles
Digital presenceHyperflow compliance and trust
Trust signalCompliance4 records
Hyperflow financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hyperflow leadership team
Management profileNumber of profiles
Profiles1 record
Hyperflow funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hyperflow M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hyperflow
What does Hyperflow do?
Hyperflow provides a unified hyperautomation platform that combines omnichannel customer communications (WhatsApp, Instagram, Facebook Messenger, Telegram, Chat Web, Chat App, SMS, Email), AI-powered chatbots, and system integration (iPaaS) capabilities in a single low-code environment. The platform includes a visual Studio/Flow Builder for designing conversational and integration flows, a unified omnichannel inbox (Hyper Desk/Conversas), API orchestration, WhatsApp Flows for in-chat transactions, voice calling via WhatsApp API, and dashboards with operational analytics. It is offered as cloud-hosted PaaS or Private Cloud licensing for enterprise customers.
Is Hyperflow a public or private company?
Hyperflow is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hyperflow founded?
Hyperflow was founded in 2018. It employs 11 to 50 people.
Where is Hyperflow based?
Hyperflow is headquartered in Uberlândia, Brazil, in the Latin America region.
How does Hyperflow make money?
Five revenue lines are on record. Platform Subscription (SaaS/PaaS) is the primary driver. The others are usage-based Messaging (WhatsApp & SMS), add-Ons and Additional Modules, professional Services and private Cloud Licensing.
Who are Hyperflow's main competitors?
Broad incumbents on record are HubSpot, Twilio and Salesforce (Service Cloud / Marketing Cloud). Direct peers are Infobip, Sinch, Take Blip, Zenvia and Gupshup. MOVI (Movidesk / Octadesk) is listed as a regional player. Z-API is listed as an others.
Does Hyperflow have an API?
Yes. Hyperflow provides a RESTful API that accepts calls in JSON format for initiating flows. The API enables orchestration and integration with third-party systems, databases, and applications through connectors and Application Programming Interfaces. The platform supports webhook integrations and API-based connections for building chatbots and automation flows. The platform offers native integration with WhatsApp API official brokers including Gupshup, Infobip, Twilio, and Sinch for official WhatsApp Business API, as well as Z-API for non-official WhatsApp integration. Integration endpoints are managed through the Studio/Flow Builder module. Developer documentation is at help.hyperflow.global/docs.
What industry is Hyperflow in?
Hyperflow's product category is Conversational AI and Customer Engagement Platform. Its primary akta.pro industry code is HDAEAKAF, Robotic Process Automation (RPA) & Hyperautomation Platforms, with a secondary code of HDAEAKAC, Integration-Centric Low-Code (Workflow + iPaaS). Its NAICS code is 54151 and its SIC code is 7373.