What F1 Info Solutions & Services does

F1 Info Solutions & Services Pvt. Ltd. is an India-based, multi-brand authorized device repair operator and a wholly-owned subsidiary of Flipkart Group, founded in 2012 and acquired by Flipkart in 2017. The company runs 340+ owned and franchised service centres across 600+ cities, supported by 1,200+ technicians trained to OEM standards, executing an estimated 50,000 service calls per month and a cumulative 5M+ device repairs. Its core product surface spans mobile phone repair (screen, battery, camera, back glass, liquid damage), laptop repair (motherboard, hinge, storage, keyboard, battery), and consumer electronics accessory repair, all delivered through walk-in service centres, a Google Pixel pick-and-drop concierge, and a B2B partner program reaching 19,000+ pincodes.

F1 monetizes through three revenue streams. Out-of-warranty repairs are paid directly by consumers using genuine OEM parts. In-warranty authorized repairs are billed to brand partners under authorization agreements with Apple (AASP), Samsung (since 2013), Google (since 2023, only authorized partner in India), Asus, Acer, Realme, and Nothing. B2B service partnerships provide installation, maintenance, and repair services for brands including ViewSonic, Hisense, boAt, Lloyd, Hitachi, and PhonePe, including after-sales support for products sold on the Flipkart marketplace. Operational quality is supported by ISO 9001:2015 certification, a 90-day repair warranty, and a reported 95.6% customer satisfaction rate with 4.8/5 Google rating across 3,165+ reviews.

The company holds a distinctive position as the only Google-authorized Pixel service partner in India and as Apple's AASP for a multi-brand operator at this scale. Its primary customers are individual device owners seeking warranty-preserving repairs, while brand partners constitute the B2B revenue base. Geographic operations are limited to India, with no international footprint disclosed.

Name

F1 Info Solutions & Services

Legal name

F1 Infoservices Private Limited

Website

http://f1infoservices.com/

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

F1 Info Solutions & Services is a Flipkart Group subsidiary operating India's largest authorized multi-brand device repair network, with 340+ service centres across 600+ cities and 1,200+ OEM-certified technicians serving individual consumers and brand partners including Samsung, Apple, Google, Asus, Acer, Realme, and Nothing.

Ownership category

akta.pro rank

Product category

Device Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

Keywords

• Authorized device repair
• Mobile repair services
• Laptop repair services
• Multi-brand service network
• After-sales support

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices9 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Out-of-Warranty Device Repairs: Paid repair services for devices no longer covered by manufacturer warranty. Customers pay for parts and labour using genuine components. Covers screen replacements, battery replacements, motherboard repairs, and other component-level fixes across mobile devices, laptops, and consumer electronics.
2. In-Warranty Authorized Repairs: Warranty repair services performed under brand authorization agreements. As an authorized service partner for Samsung (since 2013), Apple AASP, Google, Asus, Acer, Realme, and Nothing, F1 handles warranty claims at no cost to customers. Revenue received from brand partners for warranty-covered repairs.
3. B2B Service Partnerships: Service agreements with consumer electronics brands to provide installation, maintenance, and repair services. Handles end-to-end after-sales support for products sold on Flipkart's platform. Partners include ViewSonic, Hisense, boAt, Lloyd, Hitachi, and PhonePe.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

F1 Info Solutions & Services operates India's largest authorized multi-brand device repair network, offering mobile phone repair, laptop repair, and other consumer electronics repair services through 340+ own and franchised service centres across 600+ cities. The company is an authorized service partner for major brands including Samsung, Apple (AASP), Google, Realme, Nothing, Acer, and Asus, delivering OEM-standard repairs using genuine parts by brand-certified technicians. Services are delivered via walk-in centres, a Pick & Drop concierge for Google Pixel devices, and a B2B Partner With Us program covering 19,000+ pincodes.

Product overview

F1 Info Solutions & Services is India's authorized multi-brand device repair network offering a unified service platform with three core service lines: Mobile Repair, Laptop Repair, and Other Device Repair. The company operates as both a direct service provider and an authorized service partner for major brands including Apple (AASP), Samsung, Google, Realme, Nothing, Acer, and Asus. Services are delivered through 340+ service centres across 600+ cities in India, featuring brand-certified technicians using genuine parts with a 90-day repair warranty. The product portfolio includes in-person repair services at service centres, plus a Pick & Drop concierge service for Google Pixel phones. The company also operates a B2B Partner Program for brands to leverage its service network infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Mobile Repair Service Comprehensive mobile device repair service covering cracked screens, battery replacement, camera faults, back glass, speaker and audio issues, and liquid damage, performed by brand-certified technicians using genuine OEM parts with a 90-day warranty. Targeted at individual smartphone owners in India.
• Laptop Repair Service Authorized laptop repair service for Asus, Acer, MSI and other brands, including screen replacement, motherboard repair, hinge and chassis repair, storage and memory upgrades, battery replacement, and keyboard and trackpad servicing. Targeted at individual laptop owners in India.
• Other Device Repair Service Repair services for tablets, Bluetooth speakers, earphones, neckbands, personal audio devices, and accessories, including tablet screen repair, charging and connectivity issues, and audio equipment repairs. Targeted at individual consumers owning tablets and consumer electronics accessories.
• Google Pixel Pick & Drop Service Premium doorstep repair service for Google Pixel phones where devices are picked up, repaired at authorized centres, and returned to customers. Includes IMEI verification, OTP collection, and Repair Mode setup. Available in select pincodes in India.
• Apple Authorized Service Provider (AASP) Apple Authorised Service Provider status enabling certified iPhone, iPad, Mac, and Beats repairs using genuine Apple parts by Apple-trained technicians, with 27+ authorized centres across India including Tier 2 cities. Repairs maintain Apple warranty coverage.
• Samsung Authorized Service Center Authorized Samsung service partner since 2013, providing genuine Samsung parts and certified technicians for Galaxy devices including S series, A series, and foldable phones. Trained to Samsung's standards for both in-warranty and out-of-warranty repairs.
• Google Authorized Service Provider Google's only authorized service partner in India for Pixel devices, providing certified diagnostics, brand-approved repair standards, and genuine parts across 21+ authorized centres. Includes Pick & Drop service in select pincodes.
• Realme Authorized Service Center Authorized Realme service partner certified for in-warranty and out-of-warranty repairs on all Realme devices using genuine parts across 600+ cities in India. Same-day service available for most repairs.
• Nothing Authorized Service Center Authorized Nothing service partner certified to repair Nothing Phone devices to the brand's own standards with genuine parts and trained technicians, including assessment of Glyph Interface issues. Average 2-hour service response time.
• Acer Authorized Service Center Official Acer service partner in India certified to repair Acer laptops including Aspire, Swift, Predator, and Nitro series with genuine Acer parts and brand-trained technicians.
• Asus Authorized Service Center Official Asus service partner certified to repair Asus laptops and devices to OEM standards with genuine Asus parts and brand-trained technicians across 340+ service centres, covering ROG and TUF gaming series.
• Partner With Us Program B2B partnership program for brands to access F1's pan-India authorized service network covering 19,000+ pincodes with certified technicians and end-to-end after-sales support. Partners include ViewSonic, Hisense, boAt, Lloyd, Hitachi, and PhonePe.

Quantifiable outcome

• 5+ Million devices repaired with 95.6% customer satisfaction rate
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and minor.

• GooglecoreStrategic or Co-development Partner · 1 January 2023Google's only authorized service partner in India. Certified to service every Pixel device to Google's standards using genuine parts. Provides pick and drop service for Pixel phones in select pincodes. 21+ authorized centres.
• SamsungcoreStrategic or Co-development Partner · 1 January 2013Authorized Samsung service partner since 2013. Trained to Samsung's standards with genuine Samsung parts. Certified to handle both warranty and out-of-warranty repairs across all Galaxy devices including foldable phones.
• ApplecoreStrategic or Co-development PartnerApple Authorised Service Provider (AASP) status. F1 is certified to repair iPhone, iPad, Mac, and Beats devices using genuine Apple parts by technicians trained to Apple's standards. 27+ authorized centres across India including Tier 2 cities. Repairs maintain Apple warranty coverage.
• AsuscoreStrategic or Co-development PartnerAuthorized Asus service partner certified to repair Asus laptops and devices to OEM standards with genuine Asus parts and brand-trained technicians across 340+ service centres. Handles ROG and TUF gaming laptop repairs.
• AcercoreStrategic or Co-development PartnerAuthorized Acer service partner delivering certified repairs for Acer laptops with genuine parts, trained technicians, and network spanning 600+ cities. Handles full Acer range including Aspire, Swift, Predator, and Nitro series.
• RealmecoreStrategic or Co-development PartnerAuthorized Realme service partner trained and certified to handle all Realme device repairs with genuine parts across 600+ cities in India. Same-day service for most repairs. Certified for both in-warranty and out-of-warranty repairs.
• NothingcoreStrategic or Co-development PartnerAuthorized Nothing service partner certified to repair Nothing Phone devices to the brand's own standards with genuine parts and trained technicians. Average 2-hour service response time.
• ViewSonicminorStrategic or Co-development PartnerB2B service partnership for ViewSonic products including monitors and displays.
• HisenseminorStrategic or Co-development PartnerB2B service partnership for Hisense consumer electronics and appliances.
• boAtminorStrategic or Co-development PartnerB2B service partnership for boAt audio products including TWS earphones, speakers, and headphones.
• LloydminorStrategic or Co-development PartnerB2B service partnership for Lloyd home appliances including ACs and washing machines.
• HitachiminorStrategic or Co-development PartnerB2B service partnership for Hitachi appliances.
• PhonePeminorChannel Partner/ Reseller/ DistributorPayment and financial services partnership for UPI and digital payment processing.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• GoMechanic: India's largest multi-brand automotive and device repair network with physical service centres across major cities. Comparable to F1 in operating a distributed authorized service network and direct-to-consumer walk-in repair model.
• Cashify: Operates device repair, refurbishment, and resale services across India. Comparable to F1 in consumer electronics repair specialization and multi-brand authorized model, with overlap in smartphone repair and refurbished device channels.
• iService India: Authorized Apple service provider in India offering iPhone, iPad, and Mac repairs. Directly comparable to F1's AASP-certified Apple repair service line with similar genuine parts and certified technician positioning.
• Lapcare: India-based IT peripherals and laptop service network offering repairs across multiple brands. Comparable to F1 in laptop repair categorization and multi-brand authorized service positioning for Asus and Acer-class devices.
• Onsitego: Extended warranty and device protection plan provider in India with associated repair services. Comparable to F1 in authorized after-sales service delivery and OEM-aligned repair infrastructure for consumer electronics.

Emerging players

• B2X Care Solutions: Global after-sales service provider for smartphones and consumer electronics operating across emerging markets. Comparable to F1 in brand-authorized device repair for OEMs and in scaling multi-region service networks.

Broad incumbents

• Samsung India Direct Service: Samsung's own authorized service network in India. Comparable to F1's Samsung-authorized offering (since 2013); represents the captive alternative that F1 competes with for OEM-allocated warranty volumes.
• uBreakiFix (Asurion): Largest US-based device repair chain with global franchise model. Comparable to F1 in multi-brand consumer electronics repair at scale, operating through centralized brand partnerships and certified technicians.
• Apple Authorized Service Providers (India): Other Apple Authorized Service Providers operating in India alongside F1. Directly comparable in AASP-certified iPhone/Mac repair services, with potential cannibalization and shared customer pools.

Others

• Quick Heal (Repair & Service Vertical): Indian technology services company with adjacent device support offerings. Thematically related to F1 in India-centric consumer electronics services ecosystem, though primarily focused on cybersecurity rather than physical repair.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/f1-info-services-862683047096598
• LinkedInlinkedin.com/company/f1-info-solutions-&-services-private-limited/?viewAsMember=true
• Instagraminstagram.com/f1infosolutions
• Xx.com/f1_infoservices

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about F1 Info Solutions & Services