9 Group

What 9 Group does

9 Group was a UK business telecommunications company that was acquired by Onecom in March 2021 and now operates as part of the Onecom Group, marketed as the UK's largest independent business telecoms and cloud communications provider. The combined entity serves more than 65,000 UK businesses and supports over 50,000 cloud users worldwide, with direct sales teams based in Whiteley (headquarters), Telford, and Shoeburyness, supplemented by the Onecom Partners reseller channel and an engineering centre in Gurgaon, India.

The product portfolio is unified through the proprietary OneCloud platform, a single-pane-of-glass portal that delivers cloud, connectivity, and mobility services from multiple vendors with 24/7 support and billing. Core offerings include Business Mobile Contracts (with Vodafone carrier partnership and device lines from Apple, Samsung, Motorola and Google), Unified Communications (Onecom Vox, Hosted VOIP, Connect4Teams, Teams Phone Mobile, Wave, Zoom Phone), Contact Centre Solutions (Five9 Intelligent CX, Zoom Contact Centre, Zendesk, AI Contact Centre Solutions, IVAs with NLP in 100+ languages), Business Connectivity (broadband, full fibre ethernet, SD-WAN/SASE via HPE Aruba, IoT), and Managed IT Services (PenX cybersecurity, CyberProtect, cloud backup, Microsoft 365, PhishProof training). The 2025 launch of Halo, a managed AI Agent Workforce, layers AI capabilities over the existing CCaaS and UC stack.

Revenue is generated primarily through recurring managed-services subscriptions (mobile contracts, UC licences, CCaaS, connectivity and managed IT) with secondary hardware revenue from device sales. Pricing is quote-based with monthly billing cadence. GTM is sales-led across UK SMEs and enterprises, with a parallel channel motion through Onecom Partners. The vendor ecosystem is unusually deep for an independent UK reseller: 14 consecutive years as Vodafone Strategic Partner of the Year, Five9 EMEA Partner of the Year, and accredited reseller/integration partnerships with Zoom, HPE Aruba, Samsung, Apple, Google and Motorola. Certifications include ISO 27001, ISO 22301 and Cyber Essentials. The parent is backed by LDC private equity.

Name

9 Group

Legal name

Onecom Ltd.

Website

https://9group.co.uk

Company type

Private

Founded year

2001

Operating status

Acquired

Headcount range

101–250 employees

Short description

9 Group, acquired by Onecom in March 2021, operates as part of Onecom Group, the UK's largest independent business telecoms provider, delivering unified communications, contact centre, connectivity and managed IT services to 65,000-plus UK SMEs and enterprises through the OneCloud platform and partner ecosystem.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Telecommunications Resellers (517121), All Other Telecommunications (5178), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Business Messaging & Team Collaboration (HDAIAHAE)

akta.pro secondary industries

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Multilingual & Global Shared-Service Contact Centers (BPAAAAAL), Network Operations Outsourcing (NOC Services) (BPAEAMAD)

Keywords

• Business telecommunications
• Unified communications
• Cloud contact centre
• Managed IT services
• Business mobile contracts

Headquarters

HQ city

Stonehouse

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Communications Services: Delivers fixed line, mobile, unified communications, connectivity and cloud solutions as recurring managed services to UK businesses
2. Contact Centre Solutions: Cloud contact centre as a service (CCaaS) including Five9 platform, intelligent virtual agents, and workforce optimisation
3. Device Sales: Business mobile devices, smartphones including Samsung, Apple, Motorola, Google Pixel through Vodafone and other carrier partnerships

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

9 Group (now part of Onecom) delivers managed business communications services to UK organisations, including business mobile contracts, unified communications, cloud-based contact centre solutions, business connectivity (broadband, fibre, SD-WAN/SASE), and managed IT services. All offerings are delivered and managed through the proprietary OneCloud platform, which provides a single portal for services, support, and billing across multiple technology vendors.

Product overview

9 Group, acquired by Onecom in March 2021, operated as a business telecommunications provider. The current Onecom/9 Group portfolio is a comprehensive unified communications and managed services platform offering a single integrated ecosystem. The core offerings include Halo (AI Agent Workforce) and OneCloud (the unified management platform), complemented by Business Mobile Contracts with 5G options, Unified Communications Solutions (including Onecom Vox, Hosted VOIP, Teams Phone Mobile, Connect4Teams), Contact Centre Solutions (via Five9 and Zoom with AI capabilities, omnichannel, IVAs), Business Connectivity (Broadband, Full Fibre Ethernet, SD WAN/SASE, IoT), and Managed IT Services (Core IT Support, PenX, CyberProtect, Cloud Backup, Microsoft 365). Device offerings include Samsung Knox, Motorola business smartphones, and Apple devices. All services are managed through the OneCloud platform providing 24/7/365 access to services, support, and billing.

Differentiator

Problem solved

Functional benefit

Products and services

• Halo AI Agent Workforce Fully managed AI Agent Workforce delivering autonomous intelligent virtual agents that scale with demand, integrate into contact centre and business workflows, and continuously improve performance. For UK enterprises seeking AI-driven customer experience automation.
• OneCloud Platform Digital engagement platform providing a single pane of glass portal for customers to access services, support, and billing from multiple technology vendors 24/7/365. Integrates cloud, connectivity, and mobility into a single managed service.
• Business Mobile Contracts

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature2 records

Partnerships

Ten partnerships are on record, tiered minor, core and flagship.

• Irish Football AssociationminorOthers · 21 June 2024Extended partnership agreement with Irish FA. Onecom involved in digital upgrades to National Football Stadium at Windsor Park since 2017. Previously title sponsor of Onecom Business League.
• Virtual1coreTechnology or Integration · 24 November 2021Named Virtual1's Portfolio Partner of the Year for unrivalled expertise in cloud connectivity services.
• Five9coreTechnology or Integration · 27 April 2021Strategic partnership with Five9 for Contact Centre as a Service (CCaaS) technology. Onecom was awarded Five9 EMEA Innovation Partner of the Year and EMEA Partner of the Year. The partnership delivers intelligent cloud contact centre solutions including IVAs, workforce optimisation and omnichannel customer experience. Five9 is named a Leader in Gartner Magic Quadrant for CCaaS for four consecutive years.
• ZoomcoreTechnology or IntegrationPartnership with Zoom for cloud-based video communications, Zoom Phone, Zoom Contact Centre, Zoom Events and Webinars, and Zoom Workvivo. Zoom has over 300 million yearly users and leads in cloud-based video solutions.
• VodafoneflagshipChannel Partner/ Reseller/ DistributorVodafone Business Contracts partner. Onecom is Vodafone's Strategic Partner of the Year for 14 consecutive years. Partnership brings dependable, business-grade connectivity to organisations of all sizes through direct carrier relationship.
• ApplecoreChannel Partner/ Reseller/ DistributorApple Business Partner and Authorised Reseller. Specializes in device procurement and post-sales support for business customers on Apple platform. Enables simplified deployment and remote management of iOS devices across businesses.
• SamsungcoreChannel Partner/ Reseller/ DistributorSamsung business device partner providing Galaxy smartphones and tablets for business customers. Enables enterprise-ready features, security, and ecosystem integration.
• GooglecoreChannel Partner/ Reseller/ DistributorGoogle Business Phones partner offering Google Pixel devices and workspace solutions for business customers.
• MotorolacoreChannel Partner/ Reseller/ DistributorMotorola for Business partner providing enterprise-ready smartphones including Moto G75, ThinkPhone25, and Edge 50 Pro with built-in protection, productivity features, and durability.
• HPE ArubacoreTechnology or IntegrationSD-WAN and SASE solutions partnership with HPE Aruba EdgeConnect for business connectivity and network transformation.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• FourteenIP: Reseller/agency model UK communications provider (parent operations excluded as unverified - removed for safety).

Broad incumbents

• 8x8: Global cloud communications provider offering UCaaS, CCaaS, and CX platform with AI features. Competes with Onecom's Five9-based CCaaS go-to-market, particularly in UK enterprise customers.
• TalkTalk Business: UK business connectivity, voice, and mobile provider serving SMEs and mid-market. Competes with Onecom on broadband, Ethernet, and UC, with a stronger wholesale heritage but narrower managed services depth.
• RingCentral: Global UCaaS and CCaaS provider with AI capabilities (RingSense). Cloud-native competitor to Onecom's UC and CCaaS portfolio, particularly through direct mid-market and enterprise sales in the UK.
• Virgin Media O2 Business: UK fixed and mobile carrier offering business connectivity, mobile, UC, and cloud solutions. Overlaps significantly with Onecom's mobile and connectivity offering, particularly with Vodafone being a former O2 partner.
• BT Business (BT Group): UK incumbent telecom provider offering fixed line, mobile, UCaaS, broadband, and managed services to UK businesses. Competes with Onecom across the full stack but with broader scale and broader portfolio including consumer and wholesale.

Direct peers

• Daisy Communications: UK business communications and managed IT services provider, owned by private equity. Directly competes with Onecom in unified communications, mobile, connectivity, and managed IT for UK SMEs and mid-market.
• Gamma Communications: UK-listed provider of cloud communications, UCaaS, CCaaS, and connectivity for UK businesses. Most direct comparable on geography, target customer (UK SMEs/enterprises), and product portfolio (hosted voice, mobile, broadband, SIP).
• Apogee Corporation: UK-based managed workplace services and unified communications provider, private equity-backed. Overlaps with Onecom's managed IT, UCaaS, and document/connectivity offerings targeting UK mid-market and enterprise.
• Wavenet: UK-based unified communications, connectivity, and cloud services provider, PE-backed. Directly comparable to Onecom as a UK mid-market UC, connectivity, and managed services specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/freetoperform
• YouTubeyoutube.com/user/onecomuk
• LinkedInlinkedin.com/company/onecom
• Instagraminstagram.com/lifeatonecom
• TikToktiktok.com/@lifeatonecom

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 9 Group