9 Group
9 Group, acquired by Onecom in March 2021, operates as part of Onecom Group, the UK's largest independent business telecoms provider, delivering unified communications, contact centre, connectivity and managed IT services to 65,000-plus UK SMEs and enterprises through the OneCloud platform and partner ecosystem.
- Company typePrivate
- Founded2001
- HeadquartersStonehouse, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingServices
What 9 Group does
9 Group was a UK business telecommunications company that was acquired by Onecom in March 2021 and now operates as part of the Onecom Group, marketed as the UK's largest independent business telecoms and cloud communications provider. The combined entity serves more than 65,000 UK businesses and supports over 50,000 cloud users worldwide, with direct sales teams based in Whiteley (headquarters), Telford, and Shoeburyness, supplemented by the Onecom Partners reseller channel and an engineering centre in Gurgaon, India.
The product portfolio is unified through the proprietary OneCloud platform, a single-pane-of-glass portal that delivers cloud, connectivity, and mobility services from multiple vendors with 24/7 support and billing. Core offerings include Business Mobile Contracts (with Vodafone carrier partnership and device lines from Apple, Samsung, Motorola and Google), Unified Communications (Onecom Vox, Hosted VOIP, Connect4Teams, Teams Phone Mobile, Wave, Zoom Phone), Contact Centre Solutions (Five9 Intelligent CX, Zoom Contact Centre, Zendesk, AI Contact Centre Solutions, IVAs with NLP in 100+ languages), Business Connectivity (broadband, full fibre ethernet, SD-WAN/SASE via HPE Aruba, IoT), and Managed IT Services (PenX cybersecurity, CyberProtect, cloud backup, Microsoft 365, PhishProof training). The 2025 launch of Halo, a managed AI Agent Workforce, layers AI capabilities over the existing CCaaS and UC stack.
Revenue is generated primarily through recurring managed-services subscriptions (mobile contracts, UC licences, CCaaS, connectivity and managed IT) with secondary hardware revenue from device sales. Pricing is quote-based with monthly billing cadence. GTM is sales-led across UK SMEs and enterprises, with a parallel channel motion through Onecom Partners. The vendor ecosystem is unusually deep for an independent UK reseller: 14 consecutive years as Vodafone Strategic Partner of the Year, Five9 EMEA Partner of the Year, and accredited reseller/integration partnerships with Zoom, HPE Aruba, Samsung, Apple, Google and Motorola. Certifications include ISO 27001, ISO 22301 and Cyber Essentials. The parent is backed by LDC private equity.
9 Group firmographics
Firmographics- Name
- 9 Group
- Legal name
- Onecom Ltd.
- Website
- https://9group.co.uk
- Company type
- Private
- Founded year
- 2001
- Operating status
- Acquired
- Headcount range
- 101–250 employees
- Short description
- 9 Group, acquired by Onecom in March 2021, operates as part of Onecom Group, the UK's largest independent business telecoms provider, delivering unified communications, contact centre, connectivity and managed IT services to 65,000-plus UK SMEs and enterprises through the OneCloud platform and partner ecosystem.
- Ownership category
- akta.pro rank
9 Group industry classification
Industry- Product category
- Business Telecommunications Services
- NAICS
- Wired Telecommunications Carriers (517111), Telecommunications Resellers (517121), All Other Telecommunications (5178), Telephone Call Centers (56142)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Business Messaging & Team Collaboration (HDAIAHAE)
- akta.pro secondary industries
- Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Multilingual & Global Shared-Service Contact Centers (BPAAAAAL), Network Operations Outsourcing (NOC Services) (BPAEAMAD)
Keywords
Where 9 Group is headquartered
LocationHeadquarters
- HQ city
- Stonehouse
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
9 Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Communications Services: Delivers fixed line, mobile, unified communications, connectivity and cloud solutions as recurring managed services to UK businesses
- Contact Centre Solutions: Cloud contact centre as a service (CCaaS) including Five9 platform, intelligent virtual agents, and workforce optimisation
- Device Sales: Business mobile devices, smartphones including Samsung, Apple, Motorola, Google Pixel through Vodafone and other carrier partnerships
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Business communications services tailored to organization size and requirements |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
9 Group product offering
Product offeringCore offering
9 Group (now part of Onecom) delivers managed business communications services to UK organisations, including business mobile contracts, unified communications, cloud-based contact centre solutions, business connectivity (broadband, fibre, SD-WAN/SASE), and managed IT services. All offerings are delivered and managed through the proprietary OneCloud platform, which provides a single portal for services, support, and billing across multiple technology vendors.
Product overview
9 Group, acquired by Onecom in March 2021, operated as a business telecommunications provider. The current Onecom/9 Group portfolio is a comprehensive unified communications and managed services platform offering a single integrated ecosystem. The core offerings include Halo (AI Agent Workforce) and OneCloud (the unified management platform), complemented by Business Mobile Contracts with 5G options, Unified Communications Solutions (including Onecom Vox, Hosted VOIP, Teams Phone Mobile, Connect4Teams), Contact Centre Solutions (via Five9 and Zoom with AI capabilities, omnichannel, IVAs), Business Connectivity (Broadband, Full Fibre Ethernet, SD WAN/SASE, IoT), and Managed IT Services (Core IT Support, PenX, CyberProtect, Cloud Backup, Microsoft 365). Device offerings include Samsung Knox, Motorola business smartphones, and Apple devices. All services are managed through the OneCloud platform providing 24/7/365 access to services, support, and billing.
Differentiator
Problem solved
Functional benefit
Products and services
- Halo AI Agent Workforce Fully managed AI Agent Workforce delivering autonomous intelligent virtual agents that scale with demand, integrate into contact centre and business workflows, and continuously improve performance. For UK enterprises seeking AI-driven customer experience automation.
- OneCloud Platform Digital engagement platform providing a single pane of glass portal for customers to access services, support, and billing from multiple technology vendors 24/7/365. Integrates cloud, connectivity, and mobility into a single managed service.
- Business Mobile Contracts
Companies that use 9 Group
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles2 records
9 Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability10 records
Feature2 records
9 Group partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor, core and flagship.
- Irish Football AssociationminorExtended partnership agreement with Irish FA. Onecom involved in digital upgrades to National Football Stadium at Windsor Park since 2017. Previously title sponsor of Onecom Business League.
- Virtual1coreNamed Virtual1's Portfolio Partner of the Year for unrivalled expertise in cloud connectivity services.
- Five9coreStrategic partnership with Five9 for Contact Centre as a Service (CCaaS) technology. Onecom was awarded Five9 EMEA Innovation Partner of the Year and EMEA Partner of the Year. The partnership delivers intelligent cloud contact centre solutions including IVAs, workforce optimisation and omnichannel customer experience. Five9 is named a Leader in Gartner Magic Quadrant for CCaaS for four consecutive years.
- ZoomcorePartnership with Zoom for cloud-based video communications, Zoom Phone, Zoom Contact Centre, Zoom Events and Webinars, and Zoom Workvivo. Zoom has over 300 million yearly users and leads in cloud-based video solutions.
- VodafoneflagshipVodafone Business Contracts partner. Onecom is Vodafone's Strategic Partner of the Year for 14 consecutive years. Partnership brings dependable, business-grade connectivity to organisations of all sizes through direct carrier relationship.
- ApplecoreApple Business Partner and Authorised Reseller. Specializes in device procurement and post-sales support for business customers on Apple platform. Enables simplified deployment and remote management of iOS devices across businesses.
- SamsungcoreSamsung business device partner providing Galaxy smartphones and tablets for business customers. Enables enterprise-ready features, security, and ecosystem integration.
- GooglecoreGoogle Business Phones partner offering Google Pixel devices and workspace solutions for business customers.
- MotorolacoreMotorola for Business partner providing enterprise-ready smartphones including Moto G75, ThinkPhone25, and Edge 50 Pro with built-in protection, productivity features, and durability.
- HPE ArubacoreSD-WAN and SASE solutions partnership with HPE Aruba EdgeConnect for business connectivity and network transformation.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
9 Group competitors and assessment
Company assessmentEmerging players
- FourteenIP: Reseller/agency model UK communications provider (parent operations excluded as unverified - removed for safety).
Broad incumbents
- 8x8: Global cloud communications provider offering UCaaS, CCaaS, and CX platform with AI features. Competes with Onecom's Five9-based CCaaS go-to-market, particularly in UK enterprise customers.
- TalkTalk Business: UK business connectivity, voice, and mobile provider serving SMEs and mid-market. Competes with Onecom on broadband, Ethernet, and UC, with a stronger wholesale heritage but narrower managed services depth.
- RingCentral: Global UCaaS and CCaaS provider with AI capabilities (RingSense). Cloud-native competitor to Onecom's UC and CCaaS portfolio, particularly through direct mid-market and enterprise sales in the UK.
- Virgin Media O2 Business: UK fixed and mobile carrier offering business connectivity, mobile, UC, and cloud solutions. Overlaps significantly with Onecom's mobile and connectivity offering, particularly with Vodafone being a former O2 partner.
- BT Business (BT Group): UK incumbent telecom provider offering fixed line, mobile, UCaaS, broadband, and managed services to UK businesses. Competes with Onecom across the full stack but with broader scale and broader portfolio including consumer and wholesale.
Direct peers
- Daisy Communications: UK business communications and managed IT services provider, owned by private equity. Directly competes with Onecom in unified communications, mobile, connectivity, and managed IT for UK SMEs and mid-market.
- Gamma Communications: UK-listed provider of cloud communications, UCaaS, CCaaS, and connectivity for UK businesses. Most direct comparable on geography, target customer (UK SMEs/enterprises), and product portfolio (hosted voice, mobile, broadband, SIP).
- Apogee Corporation: UK-based managed workplace services and unified communications provider, private equity-backed. Overlaps with Onecom's managed IT, UCaaS, and document/connectivity offerings targeting UK mid-market and enterprise.
- Wavenet: UK-based unified communications, connectivity, and cloud services provider, PE-backed. Directly comparable to Onecom as a UK mid-market UC, connectivity, and managed services specialist.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
9 Group social profiles
Digital presence9 Group compliance and trust
Trust signalCompliance3 records
9 Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
9 Group leadership team
Management profileNumber of profiles
9 Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
9 Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 9 Group
What does 9 Group do?
9 Group (now part of Onecom) delivers managed business communications services to UK organisations, including business mobile contracts, unified communications, cloud-based contact centre solutions, business connectivity (broadband, fibre, SD-WAN/SASE), and managed IT services. All offerings are delivered and managed through the proprietary OneCloud platform, which provides a single portal for services, support, and billing across multiple technology vendors.
Is 9 Group a public or private company?
9 Group is a private company. It is classified as corporate owned and is currently acquired.
When was 9 Group founded?
9 Group was founded in 2001. It employs 101 to 250 people.
Where is 9 Group based?
9 Group is headquartered in Stonehouse, United Kingdom, in the Europe region.
How does 9 Group make money?
Three revenue lines are on record. Managed Communications Services are the primary driver. The others are contact Centre Solutions and device Sales.
Who are 9 Group's main competitors?
FourteenIP is listed as an emerging player. Broad incumbents are 8x8, TalkTalk Business, RingCentral, Virgin Media O2 Business and BT Business (BT Group). Direct peers are Daisy Communications, Gamma Communications, Apogee Corporation and Wavenet.
Does 9 Group have an API?
No public API is recorded for 9 Group.
What industry is 9 Group in?
9 Group's product category is Business Telecommunications Services. Its primary akta.pro industry code is HDAIAHAE, Business Messaging & Team Collaboration, with a secondary code of HDAIABAI, Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband). Its NAICS code is 517111 and its SIC code is 4813.