Vorex
- Company typePrivate
- Founded2007
- HeadquartersDallas, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Vorex firmographics
Firmographics- Name
- Vorex
- Legal name
- Vorex (Brand of Kaseya)
- Website
- https://vorex.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Vorex industry classification
Industry- Product category
- IT Service Management (ITSM) / Professional Services Automation (PSA)
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)
- akta.pro secondary industry
- IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)
Keywords
Where Vorex is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Markets served
Vorex business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Vorex operates as a subscription-based IT service desk and project management solution offered as part of Kaseya's product portfolio. Revenue is generated through recurring subscription fees for access to the service desk platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Subscription-based pricing with demo/contact sales model |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Vorex product offering
Product offeringCore offering
Vorex is a cloud-based IT service desk and professional services automation (PSA) platform that enables organizations to create, manage, and resolve IT service requests and tickets. It bundles a helpdesk ticketing solution, IT project management with real-time status reporting and forecasting, and a business intelligence/reporting dashboard. The platform is positioned as a cost-effective alternative to enterprise ITSM tools, priced at approximately one-third of competitors, and integrates tightly with Kaseya VSA (endpoint management) and IT Glue (knowledge management) as part of Kaseya's Omni IT platform.
Product overview
Vorex is a unified PSA (Professional Services Automation) and IT Service Desk platform consisting of three core components: Service Desk for ticketing and incident management, Project Management for IT project tracking and resource forecasting, and Business Intelligence and Reporting for real-time analytics. The platform integrates with Kaseya VSA for endpoint management and IT Glue for knowledge management, forming part of Kaseya's Omni IT platform for unified IT management.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Resolve IT service tickets 40% faster with seamless VSA integration
- +2 more outcomes
Companies that use Vorex
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
Vorex technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature5 records
Vorex partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Kaseya VSAcoreVorex integrates with Kaseya VSA (Virtual Server Agent), enabling remote endpoint management and network monitoring. Technicians can remotely access end-user devices directly from Vorex service tickets, reducing ticket volume by 30% and resolving issues 40% faster.
- IT GluecoreVorex integrates with IT Glue for knowledge and configuration management. Users can access IT procedures, passwords, and asset-related information in three clicks from within Vorex service tickets, enabling faster ticket resolution and improved IT service delivery.
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
Vorex competitors and assessment
Company assessmentDirect peers
- ConnectWise: ConnectWise offers a PSA + RMM + cybersecurity suite purpose-built for MSPs, directly competing with Vorex's PSA + service desk + integration story inside the Kaseya ecosystem.
- Freshservice (Freshworks): Freshservice is a cloud ITSM and service desk platform with PSA-adjacent capabilities used by both corporate IT and MSPs, competing head-to-head with Vorex on ticket management, SLAs, and project tracking.
- Jira Service Management (Atlassian): Atlassian's Jira Service Management is an ITSM platform used by IT operations teams and increasingly by MSPs, directly comparable to Vorex's ticketing, SLA, and project-management functionality.
- ManageEngine ServiceDesk Plus: ManageEngine's ServiceDesk Plus is an established on-prem and cloud ITSM platform competing with Vorex on helpdesk ticketing, asset management, and project tracking for mid-market IT teams.
- Syncro: Syncro is an integrated PSA + RMM platform targeting MSPs with PSA, ticketing, and project management features that directly overlap Vorex's core modules.
- Atera: Atera offers a unified PSA + RMM platform for MSPs and IT departments, with ticketing, project management, and BI features comparable to Vorex's stack.
- HaloITSM: HaloITSM is a cloud ITSM platform used by both internal IT departments and MSPs, with ticketing, project management, and BI features that overlap Vorex's core offering.
Broad incumbents
- ServiceNow IT Service Management: ServiceNow ITSM is the dominant enterprise-grade ITSM platform and the premium-priced competitor against which Vorex explicitly positions its one-third-pricing message.
- Zoho Assist / Zoho Desk: Zoho Desk and Zoho's broader IT management suite offer cost-conscious ticketing and service desk capabilities that compete with Vorex for budget-sensitive mid-market buyers.
Emerging players
- SuperOps: SuperOps is an emerging unified PSA + RMM platform aimed at modern MSPs, competing with Vorex on integrated ticketing, project management, and BI for small and mid-sized MSPs.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Vorex social profiles
Digital presenceVorex financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vorex leadership team
Management profileNumber of profiles
Profiles1 record
Vorex funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vorex M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vorex
What does Vorex do?
Vorex is a cloud-based IT service desk and professional services automation (PSA) platform that enables organizations to create, manage, and resolve IT service requests and tickets. It bundles a helpdesk ticketing solution, IT project management with real-time status reporting and forecasting, and a business intelligence/reporting dashboard. The platform is positioned as a cost-effective alternative to enterprise ITSM tools, priced at approximately one-third of competitors, and integrates tightly with Kaseya VSA (endpoint management) and IT Glue (knowledge management) as part of Kaseya's Omni IT platform.
Is Vorex a public or private company?
Vorex is a private company. It is classified as corporate owned and is currently operating.
When was Vorex founded?
Vorex was founded in 2007. It employs 11 to 50 people.
Where is Vorex based?
Vorex is headquartered in Dallas, United States, in the North America region.
How does Vorex make money?
One revenue line is on record: saaS Subscription.
Who are Vorex's main competitors?
Direct peers on record are ConnectWise, Freshservice (Freshworks), Jira Service Management (Atlassian), ManageEngine ServiceDesk Plus, Syncro, Atera and HaloITSM. Broad incumbents are ServiceNow IT Service Management and Zoho Assist / Zoho Desk. SuperOps is listed as an emerging player.
Does Vorex have an API?
No public API is recorded for Vorex.
What industry is Vorex in?
Vorex's product category is IT Service Management (ITSM) / Professional Services Automation (PSA). Its primary akta.pro industry code is HDAEALAL, Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms, with a secondary code of HDAEALAK, IT Governance, Risk & Compliance (IT GRC) Platforms. Its NAICS code is 513210 and its SIC code is 7372.