Knight Office Solutions

What Knight Office Solutions does

Knight Office Solutions is a privately held, founder-owned independent technology solutions provider founded in 1990 in San Antonio, Texas, and operating across Central, South, and North Texas plus Oklahoma through seven regional offices. The company sells and services printers, copiers, and multifunction devices from multiple manufacturers (Ricoh, Sharp, HP, Canon, Lanier, Kyocera, Lexmark, Epson) and layers recurring managed IT, managed print, document management, unified communications, backup/continuity, and security services on top of its equipment base. Its own-branded platforms include Knight Vision (fleet monitoring with automated data collection and toner reordering) and Elevate (cloud-based VOIP, video, chat, SMS, fax, file sharing).

Revenue is generated through a mix of one-time hardware sales and leases of multi-vendor printing equipment plus recurring monthly subscriptions for managed IT, managed print, document management, and unified communications services. The company has steadily shifted toward recurring services, with its managed services division reporting nearly 50% year-over-year revenue growth as of 2022. Go-to-market is sales-led with experienced consultants serving both SMB and enterprise customers, complemented by a self-service 24/7 customer portal (Knight Vision) and a Knight Enterprise Solutions division providing nationwide coverage to multi-location organizations.

The company is led by co-Presidents and co-founders Mitch Huffman (founder) and John Cheney (joined 2003), remains privately held without disclosed outside investors, and has grown to 100+ employees following a 2018 acquisition of Business Product Supply. Recognized as a CRN MSP 500 Pioneer 250 for four consecutive years and as a San Antonio Express-News Top Workplace for 12+ consecutive years, Knight maintains a 94.3% NPS (2023) and customer relationships spanning 20+ years, anchored in healthcare, legal, financial services, nonprofit, education, and government verticals across Texas.

Name

Knight Office Solutions

Legal name

Knight Office Solutions Inc.

Website

https://knightoffice.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

Knight Office Solutions is a privately held independent technology solutions provider founded in 1990 in San Antonio, Texas, offering managed IT services, managed print services, document management, unified communications, and security to SMB and enterprise customers across Texas and Oklahoma through seven regional offices.

Ownership category

akta.pro rank

Product category

Managed IT and Print Services

NAICS

Office Machinery and Equipment Rental and Leasing (532420)

SIC

Services-Facilities Support Management Services (8744), Computer & Office Equipment (3570)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

akta.pro secondary industry

Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

Keywords

• Managed IT services
• Managed print services
• Document management software
• Unified communications solutions
• Business printer equipment

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed IT Services: Full-service managed IT services and support with 24/7 monitoring, in-house help desk, and managed system security. Includes cloud services, backup and business continuity, security awareness training, and mobility solutions.
2. Printer/Copier Equipment Sales: Sales of printers, copiers, multifunction devices (MFPs), production equipment, and wide-format printers from multiple manufacturers including Ricoh, Sharp, HP, Canon, Lanier, Kyocera, Lexmark, and Epson.
3. Managed Print Services: Printer fleet management services including repairs, updates, deployment configurations, automated supply reordering, and usage tracking with cost recovery capabilities.
4. Document Management & Workflow Solutions: Document management software, e-fax solutions, OCR services, accounts payable automation, and workflow automation solutions.
5. Unified Communications (Elevate): Cloud-based business communications including VOIP phone, video conferencing, team chat, SMS, fax, and file sharing services.
6. Professional Services & Consulting: IT consulting, technology assessments, cloud migration consulting, vCIO services, and implementation support.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

Knight Office Solutions is an independent technology solutions provider that sells, leases, and services office printing equipment (printers, copiers, MFPs, production, and wide-format) from multiple OEMs, and delivers recurring managed services including managed IT, managed print, document management and workflow, unified communications, backup/business continuity, and security. Its customer base spans SMBs through national enterprises across Central and South Texas, with Knight Enterprise Solutions extending nationwide reach.

Product overview

Knight Office Solutions operates as a technology solutions provider offering a portfolio of managed services, office equipment, and productivity software. The core offerings include Managed IT Services (covering cloud, backup, security, monitoring, help desk, and hardware), Managed Print Services with the Knight Vision fleet management platform, and unified communications via the Elevate VOIP platform. These core services are supplemented by print management software (Papercut-based cost recovery), document management (DocuWare-based workflows), and e-fax/OCR solutions. The Knight Enterprise Solutions division serves larger organizations with high-volume production printing and wide-format capabilities. Interactive whiteboards and digital displays round out the hardware offerings. The company operates as an independent dealer, representing multiple manufacturers (Ricoh, Sharp, HP, Canon, Lanier, Kyocera, Lexmark) rather than being tied to a single brand, enabling objective consultation to match customer needs with appropriate solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Knight Enterprise Solutions: Enterprise division of Knight Office Solutions supporting larger organizations throughout the U.S. with complex printer and document workflow setups.
• Elevate by Knight Office Solutions
• Knight Vision

Quantifiable outcome

• 94.3% Net Promoter Score (2023)
• +5 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability5 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core.

• RicohcoreTechnology or IntegrationKnight is a Ricoh Family Group Circle of Excellence Certified Dealership, recognized for excellence in service and sales. Knight provides authorized dealer services for Ricoh/Lanier/Savin equipment including multifunction products, production printers, and wide-format solutions.
• SharpcoreTechnology or IntegrationKnight is an authorized Sharp dealer and has received the Sharp Hyakuman Kai Award recognizing excellence. Provides Sharp multifunction products and interactive whiteboards.
• HPcoreTechnology or IntegrationKnight became an authorized HP reseller and service provider in 1993, offering HP desktop printers, laserjets, and enterprise printing solutions.
• LaniercoreTechnology or IntegrationKnight became an authorized Lanier dealer in 2003 following expansion into multifunction products. Lanier is part of the Ricoh family.
• CanoncoreTechnology or IntegrationKnight has received Canon Top Dealer Award recognition. Offers Canon wide-format printers and imaging equipment. Also acquired Business Product Supply of Corpus Christi, a Canon dealer.
• MicrosoftcoreTechnology or IntegrationKnight is a Microsoft Silver Partner and offers Microsoft 365 solutions including Teams, SharePoint, and Azure cloud services. Provides collaboration and productivity consulting for Microsoft ecosystems.
• DattocoreTechnology or IntegrationCertified reseller and service partner for Datto backup and business continuity solutions. Datto providesKnight's primary business continuity platform with 99.99999% availability.
• MalwarebytescoreTechnology or IntegrationCertified reseller for Malwarebytes endpoint protection and security solutions.
• Amazon Web ServicescoreTechnology or IntegrationCertified reseller for AWS cloud services as part of cloud migration and infrastructure solutions.
• PaperCutcoreTechnology or IntegrationCertified reseller for PaperCut print management software solutions including print cost recovery and document release.
• Xmedius FaxcoreTechnology or IntegrationCertified partner for Xmedius enterprise fax server and e-fax solutions enabling paperless fax and HIPAA-compliant integrations.
• eGoldfaxcoreTechnology or IntegrationPartner for eGoldfax secure fax solutions integrated into document management workflows.
• DocuWarecoreTechnology or IntegrationCertified reseller for DocuWare document management software solutions including accounts payable automation, accounts receivable, and HR workflows.
• Metropolitan Telecommunications (MetTel)coreTechnology or IntegrationPartner for Elevate unified communications platform providing cloud-based voice, video, chat, SMS, fax, and file sharing services.

Scale indicators11 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Marco Technologies: Independent office technology dealer and managed services provider headquartered in the Midwest, representing multiple manufacturers (Ricoh, HP, Sharp) and offering Managed IT, Managed Print, Document Management, and Unified Communications — the closest analog to Knight's regional-indepedent-dealer-plus-MSP model.
• Gordon Flesch Company: Family-owned independent office equipment and managed services company serving the Midwest since 1956, with a multi-vendor dealer model and broad managed IT/print offerings — directly comparable to Knight in business model, family ownership, and regional focus.
• Pacific Office Automation: Large independent dealer of copiers, printers, and managed IT services across the Pacific Northwest; multi-vendor model with managed print, document management, and IT services that directly mirrors Knight's offering set and go-to-market.
• DEX Imaging: Independent office technology dealer and managed services provider headquartered in Tampa with strong Southeast U.S. footprint; comparable multi-vendor strategy (Ricoh, HP, Canon, Konica Minolta) and similar mix of managed print plus managed IT services.
• Les Olson Company: Independent office equipment dealer serving Utah, Nevada, Idaho, and surrounding Mountain West states with copiers, managed print, IT services, and document solutions — a regional independent dealer of similar size and product mix to Knight.

Broad incumbents

• Konica Minolta Business Solutions U.S.A. Major OEM with direct sales, leasing, and managed services operations in the U.S., offering multifunction devices, managed print, and IT services — competes head-to-head with Knight on enterprise accounts while also supplying dealer partners.
• Ricoh USA: U.S. subsidiary of Ricoh, one of Knight's primary manufacturing partners, with its own direct enterprise sales force, managed services, and document workflow offerings — represents both supply partnership and direct competitive threat to Knight's dealer business.
• CDW Corporation: Large public IT solutions provider serving SMB and enterprise customers with broad hardware, software, and managed services offerings; competes with Knight on mid-market and enterprise IT/security deals and dwarfs Knight in scale and purchasing power.
• Xerox Corporation: Global OEM with U.S. direct sales, managed print services (Xerox Managed Print Services), and document technology offerings — a broad incumbent competing with Knight across equipment, MPS, and document workflow categories.

Emerging players

• Dataprise: PE-backed managed services provider with national footprint focused on Managed IT, cybersecurity, and cloud services — an emerging scaled MSP that competes for the same mid-market and enterprise customers Knight targets in Texas.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UClrvGHrz1mfoortRpgo9MIg
• Facebookfacebook.com/knightofficesolutions
• LinkedInlinkedin.com/company/1688526
• Instagraminstagram.com/knightoffice
• Xx.com/_knightoffice

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Knight Office Solutions