Name

The Delivery Group

Legal name

The Delivery Group

Website

https://thedeliverygroup.co.uk

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Postal and Parcel Delivery Services

NAICS

Couriers and Express Delivery Services (492110), Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (49211)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)

akta.pro secondary industries

Same-Day / On-Demand Express Courier (TLAAABAG), Reverse / Exchange On‑Demand (Returns, Swap-outs) (TLAAADAM), Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove) (TLAAAFAH)

Keywords

• Parcel delivery services
• Mail distribution services
• E-commerce logistics
• Pallet delivery network
• Downstream access mail

Headquarters

HQ city

Warrington

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Managed Mail / Downstream Access Mail: The Delivery Group acts as a downstream access provider to Royal Mail, offering businesses sorted and unsorted mail solutions. Revenue is generated through discounted postal charges negotiated with Royal Mail, with savings passed on to clients who gain access to professional mailroom management without in-house infrastructure.
2. Parcel Delivery Services: Bespoke parcel delivery for businesses, both domestic (UK) and international. Charges are tailored per client based on volume, size, weight, destination, and delivery speed. Revenue is generated on a per-parcel transaction basis with pricing that varies by service tier (UTrak, Xpect, Xpress) and destination.
3. Pallet Delivery: Pallet shipping services in three sizes (quarter, half, full oversized) for domestic and international delivery. Revenue is generated per pallet consignment, with pricing based on size, weight, destination, and delivery speed (next day, deferred, economy). Partnerships with Pallet-Track enable overnight pallet shipping.
4. International Delivery (ETrak): International tracked and untracked delivery services covering Europe, Americas, Middle East, Oceania, Africa, and Asia. Revenue is earned per shipment, with options for DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid), plus IOSS (Import One Stop Shop) support for EU VAT compliance.
5. Specialist / Bespoke Services: Includes same-day courier, London hand delivery, TDG Medical, UCollect (parcel collection service), leaflet distribution, and partially addressed mail. Revenue varies by service type, often charged as premium rates for same-day or hand-delivery, and per-drop fees for leaflet distribution.
6. eCommerce Fulfilment Services: Third-party fulfilment (3PL) services including inventory storage, picking, packing, and shipping from fulfilment centres. Revenue is generated through storage fees (per SKU or fixed storage), picking and packing fees (per item), and postage/shipping costs passed through to clients.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

The Delivery Group provides business-to-business mail, parcel, and pallet delivery services across the UK and internationally. The company operates a national network of eight locations with 160 tracked vehicles and automated sortation, delivering over one billion items annually through its proprietary sub-brands (UTrak, Xpect, Xpress, ETrak, OnePost, Pallet-Track). It also offers eCommerce fulfilment, managed mail (downstream access to Royal Mail), specialist services (same-day courier, London hand delivery, medical delivery), and integration technology for multi-channel online retailers.

Product overview

The Delivery Group is a UK-based e-commerce and specialist mail distribution company operating a platform-plus-services model. The core offering comprises four main service lines: Post (letters and parcels), Packets and Parcels (tracked e-commerce delivery), Pallet Delivery (freight), and Special Services (same-day, medical, hand delivery). These are supplemented by branded delivery products including UTrak (domestic tracked), Xpect, Xpress, and ETrak (international tracked), plus acquired brands OnePost (mail fulfilment) and Pallet-Track (overnight pallets). Technology add-ons include Multi-Channel Integration, Track and Trace, Returns Management, and Invoice Management. The company operates from 8 national locations and processes over 1 billion items annually, offering businesses a unified logistics solution from a single provider.

Differentiator

Problem solved

Functional benefit

Brands

• UTrak: E-commerce tracked delivery service with 48+ hour delivery, unsorted solution, and tracked door-to-door delivery
• Xpect
• Xpress
• ETrak
• OnePost
• Pallet-Track
• TDG Medical
• UCollect

Products and services

• Post (Mail Delivery)
• Packets and Parcels
• Pallet Delivery
• Special Services
• UTrak
• Xpect
• Xpress
• ETrak International Delivery
• TDG Medical
• UCollect
• Same Day Courier Delivery
• Managed Mail
• Leaflet Distribution
• eCommerce Fulfilment (3PL)
• OnePost
• Pallet-Track
• Multi-Channel Integration Services

Quantifiable outcome

• Over 1 billion items delivered per year across national and international network
• +3 more outcomes

Named customers9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature8 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• AfterShipcoreTechnology or Integration · 17 January 2025AfterShip is a global shipment tracking platform. The Delivery Group became an AfterShip Certified Partner in January 2025, integrating its tracking data into the AfterShip ecosystem and marketplace. The partnership provides enhanced tracking visibility for The Delivery Group's customers and referral traffic through the AfterShip platform.
• OnePostcoreStrategic or Co-development PartnerOnePost is a mail logistics provider specialising in online order fulfilment. It was acquired by The Delivery Group, expanding the group's eCommerce fulfilment capabilities and downstream access mail services. OnePost now operates as a brand under The Delivery Group umbrella.
• Pallet-TrackcoreStrategic or Co-development PartnerPallet-Track is an overnight pallet shipping network acquired by The Delivery Group. It enables the group to offer tracked, time-specific pallet delivery across the UK, complementing its parcel and mail services.
• ETrakcoreStrategic or Co-development PartnerETrak is an eCommerce delivery service owned by The Delivery Group, built to simplify international delivery for retailers. ETrak provides international tracked delivery with DDP/DDU, IOSS support, and denied parties screening across global destinations.
• Royal MailcoreChannel Partner/ Reseller/ DistributorThe Delivery Group operates as a downstream access provider to Royal Mail, accessing its national delivery network for bulk mail and parcel delivery. This partnership enables the company to offer discounted postal rates to its clients, leveraging Royal Mail's infrastructure for last-mile delivery across the UK.
• DHL ExpresssupportingChannel Partner/ Reseller/ DistributorThe Delivery Group partners with DHL Express for international courier services, including DHL Express International Courier for shipments to Europe, USA, Canada, Mexico, and the rest of the world. Christmas posting dates pages reference DHL as a carrier option for international delivery.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• UPS UK: Global integrator with substantial UK parcel and freight operations. Comparable as a competing provider for international tracked parcel delivery, pallet shipping, and enterprise supply chain solutions.
• FedEx UK: Global integrator offering express parcel and freight services in the UK. Competes with TDG for enterprise international shipping spend and shares the same e-commerce shipper customer segment.
• Royal Mail: UK's national postal operator and the upstream counterparty to TDG's downstream access model. Directly comparable as a UK mail and parcel delivery provider with overlapping enterprise and SMB customer base, though Royal Mail operates the owned national network rather than partnering.
• DHL Express UK: Global integrator with major UK presence in express parcel and international shipping. Comparable as a partner carrier for TDG's international services and as a competitor for time-sensitive, cross-border e-commerce volume.

Direct peers

• Evri (formerly Hermes UK): Major UK parcel delivery carrier specializing in e-commerce fulfilment. Directly comparable to TDG in serving online retailers with tracked parcel services, end-to-end tracking apps, and multi-channel integration for marketplace sellers.
• CitySprint: UK same-day courier and time-critical delivery specialist. Directly comparable to TDG's special services (same-day courier, London hand delivery) and serves overlapping enterprise customers.
• DPD Group: One of the UK's largest parcel delivery networks, owned by GeoPost/La Poste. Directly competes with TDG in domestic and international tracked parcel delivery for e-commerce shippers and enterprise clients, with comparable service tiers and tracking capability.
• Whistl: UK downstream access mail provider and parcel delivery operator, directly competing with TDG in managed mail, bulk mail consolidation, and e-commerce parcel services for enterprise and SMB clients.
• Yodel: UK-focused parcel delivery carrier serving e-commerce retailers and enterprise shippers. Closely comparable to TDG in domestic parcel services, two-person handling, and competing for the same enterprise RFP pool.
• DX Delivery: UK-focused parcel and document delivery carrier with particular strength in B2B and secure mail services. Comparable to TDG's specialist services portfolio and enterprise customer base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/DeliveryGroupUK
• LinkedInlinkedin.com/company/the-delivery-group-uk-

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Delivery Group