Dial 800 Communications
Dial800 Communications is a U.S.-based provider of cloud-based toll-free and vanity phone numbers, call tracking and attribution analytics, dynamic call routing, AI-powered post-call analytics, and cloud VoIP business phone services serving advertising agencies, DTC brands, automotive, healthcare, legal, and franchise customers.
- Company typePrivate
- Founded1996
- HeadquartersLos Angeles, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Dial 800 Communications does
Dial 800 Communications, doing business as Dial800, is a U.S.-based provider of cloud-based toll-free and local phone numbers, call tracking and attribution analytics, dynamic call routing, AI-powered post-call analytics, and cloud VoIP business phone services. The company operates as a brand under RingSquared LLC (formerly International Telcom, LLC), with a headquarters in Mahwah, NJ, two geographically diverse data centers in Clifton, NJ and Seattle, WA, and FCC-licensed, HIPAA-compliant infrastructure built on a 25-carrier mesh network.
Its platform is anchored on CallView360 (real-time call tracking with 100+ data points per call), AccuRoute (multi-conditional IVR and call routing), RapidRecall (a 500,000+ inventory of vanity, repeater, hybrid, and bulk tracking numbers), BizCloud (cloud-based UCaaS including Teams Direct Routing), and VoiceInsights AI (a 2025-launched suite of seven AI tools for transcription, keyword tagging, sentiment scoring, conversation summaries, and suggested actions). Customers integrate via a RoundTrip OpenAPI framework with pre-built connectors for Salesforce, HubSpot, Google Ads/Analytics, and NetSuite.
Dial800 monetizes through three subscription tiers (Basic $50/mo, Power $225/mo, Enterprise $500/mo) bundled with usage-based overage charges for voice minutes, SMS, call recording, transcription, and AI minutes. It serves advertising and direct-response agencies (primary segment), DTC brands, automotive dealers and their agencies, healthcare providers, legal services, franchise organizations, financial services, home services, and health and wellness companies. Go-to-market combines a self-serve PLG signup portal with a sales-assisted motion for mid-market and enterprise clients, supported by industry presence at PDMI, LeadsCon, and Affiliate Summit events. Named enterprise customers include OpenJar Concepts, Snow Joe, DX Media Direct, and Hearing Assist, with multi-year engagements cited at agencies managing thousands of tracking numbers and 200+ routing profiles.
Dial 800 Communications firmographics
Firmographics- Name
- Dial 800 Communications
- Legal name
- RingSquared LLC
- Website
- https://dial800.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Dial800 Communications is a U.S.-based provider of cloud-based toll-free and vanity phone numbers, call tracking and attribution analytics, dynamic call routing, AI-powered post-call analytics, and cloud VoIP business phone services serving advertising agencies, DTC brands, automotive, healthcare, legal, and franchise customers.
- Ownership category
- akta.pro rank
Dial 800 Communications industry classification
Industry- Product category
- Call Tracking and Marketing Analytics
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Dial 800 Communications is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Dial 800 Communications business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Infrastructure, Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Toll-Free Phone Number Subscription: Monthly subscription fees for toll-free and local phone numbers, with tiered plans (Basic $50/mo, Power $225/mo, Enterprise $500/mo). Includes a base number of included numbers per tier, with additional numbers available at discounted rates through the RapidRecall program. Numbers are non-transferable.
- Call Tracking & Analytics Platform: SaaS platform fees bundled into subscription tiers. Basic plan includes core tracking and dashboards; Power and Enterprise add advanced reporting, agency login/sub-accounts, DNIS tagging, target tagging, dynamic number insertion, real-time events, and dedicated account management.
- Voice Usage (Per-Minute): Overage charges for voice minutes beyond the included allotment in each plan. Basic plan: $0.06/min; Power: $0.05/min; Enterprise: $0.04/min. All calls are billed at a minimum of one minute. Includes long-distance charges for Canada, Alaska, Hawaii, and Caribbean territories.
- Text/SMS Messaging: Per-message SMS charges: Basic $0.03/msg; Power $0.02/msg; Enterprise $0.01/msg. All Dial800 numbers can be text-enabled for 1-to-1 messaging integrated with call tracking and analytics.
- VoiceInsights AI Add-Ons: AI analytics add-on packages: VoiceInsights AI Basic at $25/mo (1,000 AI minutes, keyword tagging, sentiment analysis, conversation summary, suggested actions, instant insights) and Premium at $50/mo (5,000 AI minutes). Requires call recording and transcription to be enabled.
- Call Recording & Transcription: Per-minute charges for call recording (Basic $0.03/min, Power $0.02/min, Enterprise $0.01/min) and transcription (Power $0.02/min, Enterprise $0.01/min). Sentiment analysis and PII redaction available as add-ons on higher tiers.
- BizCloud VoIP Phone Services: Cloud-based business phone systems providing virtual meetings, team messaging, softphone, SIP trunks, and call queuing. Bundled under UCaaS terms of service with per-user or per-feature pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic plan — $50/month, 1,000 included minutes, 2 included numbers |
| Subscription | Monthly | Power plan — $225/month, 5,000 included minutes, 10 included numbers, 25% RapidRecall discount |
| Subscription | Monthly | Enterprise plan — $500/month, 12,500 included minutes, 15 included numbers, 50% RapidRecall discount |
| Subscription | Monthly | VoiceInsights AI Basic — $25/month add-on with 1,000 AI minutes |
| Subscription | Monthly | VoiceInsights AI Premium — $50/month add-on with 5,000 AI minutes |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels10 records
Dial 800 Communications product offering
Product offeringCore offering
Dial800 provides cloud-based toll-free and local phone number provisioning, real-time call tracking and marketing attribution (CallView360), advanced dynamic call routing (AccuRoute), AI-powered post-call analytics (VoiceInsights AI), and cloud VoIP business phone services (BizCloud). The platform is sold to advertising agencies, direct response marketers, and businesses needing memorable vanity numbers, bulk tracking numbers, and integrated inbound call analytics.
Product overview
Dial800 Communications provides a comprehensive cloud-based communications and call performance platform that combines toll-free number provisioning, intelligent call tracking, dynamic call routing, VoIP business phone services, and AI-powered analytics. The platform architecture centers on CallView360® as the core analytics and tracking dashboard, AccuRoute® for advanced call routing, BizCloud for cloud-based VoIP phone services, and RapidRecall® for vanity and toll-free number inventory. VoiceInsights AI adds conversational AI capabilities for post-call analytics including sentiment analysis, keyword tagging, conversation summaries, and suggested actions. All products integrate through an OpenAPI framework with pre-built connectors for Salesforce, HubSpot, NetSuite, and Google Analytics. The platform is offered through subscription tiers (Basic, Power, Enterprise) with additional AI analytics add-on packages.
Differentiator
Problem solved
Functional benefit
Brands
- VoiceInsights AI: AI-powered call analytics platform featuring sentiment analysis, conversation summaries, AI keyword tagging, suggested call actions, instant insights, transcription, and PII redaction.
- CallView360°
- RapidRecall®
- AccuRoute®
- BizCloud
- Kall8
Products and services
- CallView360 Real-time call tracking dashboard and reporting platform that provides comprehensive 360-degree view of call performance data, demographics, and analytics. Enables marketing campaign attribution, conversion tracking, and ROI measurement across digital and direct response marketing for agencies and brands.
- AccuRoute Advanced call routing platform featuring call-flow designer, analytics tools, and customizable routing rules including IVR menus, geographic routing, time-based routing, and criteria-based routing for intelligent call distribution. Used by agencies and enterprises to route inbound calls across multiple destinations.
- BizCloud Cloud-based business phone system providing virtual meetings, VoIP phone services, team messaging, and communication tools that scale with team communication needs including talk, text, video, softphone, and SIP trunking capabilities.
- RapidRecall Largest online inventory of toll-free (800, 888, 877, 866, 855, 844, 833 prefixes) and local business phone numbers including vanity numbers, repeater numbers, and memorable numbers with built-in call tracking, analytics, and routing capabilities.
- VoiceInsights AI AI-powered call analytics solution that automatically analyzes conversations using conversational AI, providing instant insights, sentiment scoring, keyword tagging, conversation summaries, and suggested follow-up actions to optimize customer interactions. Available as Basic ($25/month, 1,000 AI minutes) and Premium ($50/month, 5,000 AI minutes) add-on packages.
- Teams Direct Routing Voice service connectivity solution enabling organizations to connect their Dial800 voice services directly through Microsoft Teams, streamlining communication and enhancing collaboration within Microsoft 365 environments for SMBs and enterprises using Teams.
Quantifiable outcome
- 10%+ increase in inbound calls using memorable/vanity numbers vs. random toll-free numbers, confirmed in a two-week TV campaign A/B test with a D2C marketplace client
- +4 more outcomes
Companies that use Dial 800 Communications
Customer profileNamed customers9 records
Segments9 records
Ideal customer profiles4 records
Dial 800 Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability7 records
Feature7 records
Dial 800 Communications partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and strategic.
- SalesforcecorePre-built integration enabling Dial800 call and text data to be sent to Salesforce CRM. Part of Dial800's open API framework with self-service interfaces. Allows agencies and enterprises to push Dial800 call data (call records, recordings, disposition, routing info) directly into Salesforce for lead management and reporting.
- GooglecorePre-built integration connecting Dial800 call tracking data with Google Ads, Google Analytics, and other Google platforms. Enables DNI-based digital attribution linking inbound calls to specific Google Ads campaigns, keywords, and ad groups. Also used for display advertising ROI measurement.
- HubSpotcorePre-built integration allowing Dial800 call data to be pushed into HubSpot CRM and marketing automation platform. Enables call tracking attribution within HubSpot's marketing and sales reporting workflows.
- Microsoft Teams Direct RoutingstrategicDial800's newest service offering, Teams Direct Routing enables organizations of all sizes to connect their voice services directly through Microsoft Teams — streamlining communication and enhancing collaboration within the Microsoft 365 environment. This is positioned as a key product for SMBs and enterprises using Teams.
- Performance-Driven Marketing Institute (PDMI)strategicDial800 is a founding member of PDMI and participates as a regular exhibitor and presenter at PDMI East and PDMI West conferences. These industry events serve as key demand-generation channels for acquiring agency and marketer clients in the direct response space.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Dial 800 Communications competitors and assessment
Company assessmentOthers
- Kall8 (sister brand under RingSquared): Kall8 is a sister brand of Dial800, also under RingSquared LLC, offering toll-free and local numbers with online management and integrated VoIP for SMBs. Most directly comparable in product scope, though operated as a separate brand within the same parent.
Direct peers
- CallRail: CallRail is a leading call tracking and analytics platform for SMBs and agencies, with dynamic number insertion, call recording, transcription, and AI-driven conversation intelligence. Direct head-to-head competitor in the same call tracking category serving marketing agencies and SMB customers.
- WhatConverts: WhatConverts provides lead tracking and call tracking with CRM integrations for agencies and SMBs. Competes with Dial800 in the call tracking + attribution layer for performance marketing customers.
- Marchex: Marchex is a publicly traded call analytics and conversation intelligence company focused on marketing attribution and sales conversation insights. Overlaps directly with Dial800's CallView360 and VoiceInsights AI use cases for advertisers and agencies.
- Invoca: Invoca provides AI-powered call tracking, attribution, and conversation analytics for enterprise marketing and contact center teams. Closest competitor in the AI-driven inbound call analytics space, with overlapping healthcare, automotive, and enterprise verticals.
- CallTrackingMetrics: CallTrackingMetrics offers call tracking, routing, recording, and analytics for SMBs and mid-market clients. Directly comparable to Dial800 across toll-free provisioning, IVR routing, and DNI-based attribution.
- Phonexa: Phonexa provides an all-in-one call tracking, lead distribution, and attribution platform for performance marketers, affiliates, and agencies. Closely aligned with Dial800's agency and DRTV customer base and sub-account management approach.
Broad incumbents
- RingCentral: RingCentral is a major UCaaS and CCaaS platform offering cloud PBX, contact center, and increasingly conversational AI. Competes broadly with BizCloud and with Dial800's UCaaS ambitions, though at much greater scale and with a different primary buyer (IT/telecom).
- Vonage (now part of Ericsson): Vonage offers cloud communications, UCaaS, and programmable communications APIs. Overlaps with Dial800's SIP trunking, hosted telephony, and API-driven integration positioning.
- 8x8: 8x8 provides unified communications, contact center, and voice analytics as a single platform for mid-market and enterprise. Adjacent incumbent that competes with Dial800's broader telephony and AI analytics roadmap.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Dial 800 Communications social profiles
Digital presenceDial 800 Communications compliance and trust
Trust signalCompliance2 records
Dial 800 Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dial 800 Communications leadership team
Management profileNumber of profiles
Profiles3 records
Dial 800 Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dial 800 Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dial 800 Communications
What does Dial 800 Communications do?
Dial800 provides cloud-based toll-free and local phone number provisioning, real-time call tracking and marketing attribution (CallView360), advanced dynamic call routing (AccuRoute), AI-powered post-call analytics (VoiceInsights AI), and cloud VoIP business phone services (BizCloud). The platform is sold to advertising agencies, direct response marketers, and businesses needing memorable vanity numbers, bulk tracking numbers, and integrated inbound call analytics.
Is Dial 800 Communications a public or private company?
Dial 800 Communications is a private company. It is classified as corporate owned and is currently operating.
When was Dial 800 Communications founded?
Dial 800 Communications was founded in 1996. It employs 11 to 50 people.
Where is Dial 800 Communications based?
Dial 800 Communications is headquartered in Los Angeles, United States, in the North America region.
How does Dial 800 Communications make money?
Seven revenue lines are on record. Toll-Free Phone Number Subscription is the primary driver. The others are call Tracking & Analytics Platform, voice Usage (Per-Minute), text/SMS Messaging, voiceInsights AI Add-Ons, call Recording & Transcription and bizCloud VoIP Phone Services.
Who are Dial 800 Communications's main competitors?
Kall8 (sister brand under RingSquared) is listed as an others. Direct peers are CallRail, WhatConverts, Marchex, Invoca, CallTrackingMetrics and Phonexa. Broad incumbents are RingCentral, Vonage (now part of Ericsson) and 8x8.
Does Dial 800 Communications have an API?
Yes. Dial800 provides an OpenAPI framework with RoundTrip® API integration available on Enterprise plans. The open API allows users to send Dial800 call data into external systems for reporting, customer record updates, and billing verification. Real-Time Events feature enables sending qualified call conversions directly into CRM or other programs. Developer documentation is at apps-v3.dial800.com.
What industry is Dial 800 Communications in?
Dial 800 Communications's product category is Call Tracking and Marketing Analytics. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 518 and its SIC code is 7385.