YesDok

What YesDok does

YesDok is an Indonesian telemedicine platform, founded in 2017 and headquartered in Jakarta with a Singapore subsidiary (YesDok Pte. Ltd.). It operates a mobile-first e-health application positioned as an "Integrated Doctor Video Call Service" targeting Indonesia's roughly 260 million population dispersed across more than 17,504 islands. The company reports approximately 500,000 users and 101-250 employees, with leadership including CEO Irwan Hartanto and Chief Medical Director Marshell Timotius Handoko. Its strategic posture is anchored by an official partnership with the Indonesian Ministry of Health ("Mitra Kemenkes"), ISO 27001 certification, and Indonesian Medical Council-registered participating doctors.

The product surface centers on synchronous video consultations and includes a menu of adjacent services: an e-Resep digital prescription module, a YesVision retinal-AI screening tool (claimed to detect 36 abnormalities and 66 systemic diseases), a dedicated mental-health consultation vertical, tiered subscription packages (Single, Silver, Gold), a YesDok Balance wallet, and a YesDok Point loyalty program. Distribution runs through an ecosystem of channel partners including Apotik K24 pharmacies, third-party insurance companies, hospitals and clinics, third-party laboratory providers, telecommunications operators, and corporate employers via an "Integrated Health System for Business" offering.

Monetization combines per-consultation transaction fees, recurring Silver/Gold subscription packages, corporate B2B sponsorship, insurance integrations, and pharmacy/lab-delivery fees routed through partners. The combination of a government-endorsed regulatory position, a multi-channel distribution footprint, and a portfolio extending beyond consultations into prescriptions, screening, mental health, and employer benefits indicates deliberate platformization of a consumer telemedicine core into a multi-vertical Indonesian health-services stack.

Name

YesDok

Legal name

PT Yes Dok Indonesia

Website

https://yesdok.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

YesDok is a Jakarta-based Indonesian telemedicine platform founded in 2017 that delivers mobile-first video consultations, AI retinal screening, digital prescriptions, and corporate health integrations to nearly 500,000 users across Indonesia's archipelago.

Ownership category

akta.pro rank

Product category

Telemedicine Services

akta.pro primary industry

Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL)

akta.pro secondary industries

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI), Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA)

Keywords

• Telemedicine services
• Online doctor consultation
• Digital health platform
• Video consultation app
• Preventive health screening

Headquarters

HQ city

Kelapagading

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Per-Consultation Fees (Pay-per-Session): Users pay for individual video, voice, or chat consultations with doctors, specialists, psychologists, or psychiatrists. Consultation fees are set by the service provider and displayed in the app before the session. Payment is made to the service provider's account through the platform.
2. Consultation Packages (Single Pack, Silver Pack, Gold Pack): Pre-packaged consultation bundles offering multiple sessions at discounted rates compared to per-session pricing. Single Pack offers 1 session (14-day validity), Silver Pack offers 4 sessions (2-month validity), and Gold Pack offers 10 sessions (4-month validity). All packs cover general practitioner consultations and can be shared with up to 4 dependents (spouse/children/parents).
3. Delivery and Transaction Fees: Fees charged on top of consultation payments for transaction processing. Delivery fees apply when medications or products are ordered through the platform via pharmacy partners (e.g., Apotik K24).
4. Corporate Sponsorship / B2B Health Plans: Companies and sponsors can fund employee health accounts on the platform, enabling B2B2C revenue. Sponsored users' consultation results may be shared with the sponsoring employer. Insurance/health benefit integration allows third-party insurers to cover consultation costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

YesDok operates a mobile-first telemedicine platform connecting Indonesian consumers with licensed general practitioners, medical specialists, psychologists, and psychiatrists via 24/7 video, voice, and chat consultations. The platform also provides E-Resep digital prescriptions linked to pharmacy partners (Apotik K24), the YesVision AI-assisted early-detection service for retinal and systemic diseases, mental health consultations, subscription-based consultation packages shared with up to four dependents, and an Integrated Health System enabling corporate employers and insurance providers to sponsor employee/policyholder accounts.

Product overview

YesDok is a telemedicine platform offering integrated video call, voice call, and text-based consultations with general practitioners, medical specialists, and psychologists available 24/7. The core product portfolio includes Video Call Telemedicine for real-time consultations, YesVision for early detection of retinal diseases, Mental Health Consultation services, and an Integrated Health System for business clients. Additional offerings include E-Resep (digital prescriptions), automated Follow-Up Condition Notifications, Hospital and Clinic Integration for specialist consultations, YesDok Balance (digital wallet), YesDok Point (loyalty rewards), and subscription-based Consultation Packages (Single, Silver, Gold tiers). The platform also integrates with health insurance providers and provides educational health articles. YesDok positions itself as a technology company connecting users with healthcare service providers rather than directly providing healthcare services.

Differentiator

Problem solved

Functional benefit

Products and services

• Video Call Telemedicine (Integrated Video/Voice/Chat Consultation) Real-time video, voice, and chat consultation service available 24/7 that connects users with registered general practitioners, medical specialists, psychologists, and psychiatrists. Targeted at Indonesian consumers and sponsored corporate/insurance members seeking remote medical advice without visiting a physical clinic.
• YesVision (Early Detection & Preventive Care) Early-detection service capable of identifying approximately 36 types of retinal abnormalities linked to 66 systemic diseases, supporting preventive healthcare for Indonesian users.
• Mental Health Consultation Video, voice, and chat consultations with professional psychologists and psychiatrists, addressing stress, anxiety, and other psychological wellness needs for Indonesian consumers.
• Specialist Doctor Consultation (Dokter Spesialis) Video, voice, and chat consultations with medical specialists in specific fields of medicine, recognized by Indonesian authorities, accessed through the YesDok mobile application.
• General Practitioner Consultation (Dokter Umum) 24/7 video, voice, and chat consultation with general practitioners for general health issues and all ages, available to individual, sponsored, and family-package users.
• E-Resep (Digital Prescription) Digital prescription system that allows doctors to issue electronic prescriptions during teleconsultations, with medication purchase and delivery fulfilled through partner pharmacy Apotik K24.
• Integrated Health System for Business B2B-sponsored health benefit solution that allows companies to fund employee and dependent (up to four) teleconsultation accounts, with consultation results shareable with the sponsoring employer.
• Consultation Package - Single Pack Subscription package providing 1 general practitioner consultation session, shareable with up to four dependents (spouse, children, parents) and valid for 14 days from activation.
• Consultation Package - Silver Pack Subscription package providing 4 general practitioner consultation sessions, shareable with up to four dependents (spouse, children, parents) and valid for 2 months from activation.
• Consultation Package - Gold Pack Subscription package providing 10 general practitioner consultation sessions, shareable with up to four dependents (spouse, children, parents) and valid for 4 months from activation.
• Health Insurance Integration Integration service that allows third-party health insurance and health-benefit providers to cover YesDok consultation fees for policyholders, with claim verification handled by the insurer.
• Hospital and Clinic Integration Service that enables partner hospitals and clinics to have their affiliated doctors deliver teleconsultations through the YesDok platform, with consultation fees following the facility's pricing policy.

Quantifiable outcome

• Nearly 500,000 users on the platform
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature7 records

Partnerships

Five partnerships are on record, tiered flagship and core.

• Indonesian Ministry of Health (Kementerian Kesehatan RI)flagshipStrategic or Co-development PartnerYesDok operates as an official partner of the Indonesian Ministry of Health (Mitra Kemenkes), as indicated by the YesDok Mitra Kemenkes logo. This government partnership provides regulatory endorsement and validates YesDok's telemedicine platform against national health standards. The designation signals trust and compliance with Indonesian healthcare regulations.
• Apotik K24 (K-24 Pharmacy)coreStrategic or Co-development PartnerApotik K24 is the primary pharmacy partner for YesDok's E-Resep (digital prescription) fulfillment. When doctors issue digital prescriptions during consultations, users can purchase medications through K24 pharmacies with delivery available. The partnership enables end-to-end telemedicine including medication delivery, with K24 handling delivery logistics and associated fees.
• Third-Party Insurance CompaniescoreStrategic or Co-development PartnerYesDok integrates with third-party health insurance providers, enabling policyholders to access teleconsultations covered under their insurance plans. Insurance companies process claims related to YesDok consultations and may require proof of service and medical reports from the platform. This partnership expands YesDok's addressable market to insurance members.
• Partner Hospitals and ClinicscoreStrategic or Co-development PartnerHospitals and clinics partner with YesDok to enable their doctors to conduct teleconsultations through the YesDok Platform. This extends healthcare facilities' reach beyond physical locations, allowing patients to consult specialists affiliated with partner hospitals via video, voice, or chat. Consultation fees follow the respective hospital or clinic's policy.
• Corporate Employers (Sponsors)coreGTM or Marketing PartnerCompanies serve as sponsors funding employee health accounts on the YesDok platform. Sponsors can register account holders linked to their corporate accounts, enabling employees and their dependents to access consultations at the employer's expense. Consultations may be shared with the sponsoring company, creating a B2B2C revenue model.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Teladoc Health: Global telehealth incumbent providing virtual care, mental health, and chronic-condition management to enterprises, insurers, and consumers. Comparable teleconsultation and insurance-integrated model, though at vastly larger scale and broader scope.
• Practo: India-based telehealth and doctor-booking platform serving consumers and enterprises across South/Southeast Asia. Compares to YesDok on teleconsultation, e-prescription, and B2B/insurance channels, with global scale and a much larger provider network.
• Ping An Healthcare and Technology (Ping An Good Doctor): China's largest online healthcare platform combining AI-assisted consultations, in-house medical teams, pharmacy, and insurance. Comparable end-to-end (consult + prescription + pharmacy + insurance) model, though at much greater scale and within a different regulatory environment.

Direct peers

• Alodokter: Major Indonesian telehealth and health-content platform providing online doctor consultations, hospital booking, and insurance-linked services. Directly comparable B2C + B2B2C model targeting the same Indonesian consumer base.
• Halodoc: Indonesia's largest telehealth platform offering video/chat consultations with doctors, pharmacy delivery, lab bookings, and insurance integration. Most direct competitor in the same Indonesian market with overlapping consumer, corporate, and insurance channels.

Others

• Zocdoc: US online doctor booking and telehealth marketplace connecting patients to providers via appointments and virtual visits. Adjacent rather than directly competing — comparable in consumer telehealth/booking mechanics, but US-focused and dominated by appointment scheduling rather than Indonesia-style walk-up video consultations.

Emerging players

• Doctor Anywhere: Singapore-headquartered telehealth provider operating across Southeast Asia with video consultations, marketplace, and corporate wellness offerings. Comparable mobile-first consumer + B2B2C telehealth model, with regional rather than Indonesia-only focus.
• GrabHealth (by Grab / Good Doctor Technology): Telemedicine service embedded within the Grab super-app across Southeast Asia, offering video consultations, medicine delivery, and insurance. Comparable in consumer telehealth mechanics and cross-platform distribution, with broader regional (multi-country) reach.
• MyDoc: Singapore-based telehealth platform offering video consultations and integrated health benefits for insurers and employers. Comparable B2B2C insurance-integrated model though targeted at corporate/insurance buyers in SEA rather than direct consumer.

Regional players

• DoctorOnCall: Malaysia's leading telemedicine platform offering video consultations, e-prescriptions, and pharmacy/lab integration. Closely comparable telehealth stack though operating primarily within Malaysia rather than Indonesia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/yesdok_id
• LinkedInlinkedin.com/company/yesdok

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about YesDok