Ricoh Nederland

Name

Ricoh Nederland

Legal name

Ricoh Nederland

Website

https://ricoh.nl

Company type

Private

Founded year

1936

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Digital Workplace Services

NAICS

Office Machinery and Equipment Rental and Leasing (532420), Support Activities for Printing (32312), Software Publishers (513210), Showcase, Partition, Shelving, and Locker Manufacturing (337215)

SIC

Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Office Supplies, IT & Workplace Procurement Marketplaces (CRAFAHAF)

akta.pro secondary industries

School Office & Administrative Supplies/Equipment (Copiers, Mailroom, Office Furniture) (EDAEAIAI), Billing, Payments & Subscription Support (BPAAABAC)

Keywords

• Managed print services
• Digital workplace solutions
• Workplace management platform
• Document management software
• Production printing systems

Headquarters

HQ city

's-hertogenbosch

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Managed Print & Automation Services: Managed print services bundling print infrastructure management, supplies, maintenance, and security into recurring contracts. Includes cloud print management via CloudStream and device lifecycle management.
2. Print as a Service (PraaS) Subscriptions: All-in-one printing subscription with two tiers (Essential and Enhanced) billed quarterly, covering printers, supplies, maintenance, software, and support. Flexible payment options allow cost spreading over the contract period.
3. Workplace Experience Solutions: Revenue from RICOH Spaces (workplace management platform), RICOH Meeting Spaces (AV room solutions), and Smart Lockers. Offered as managed services or subscriptions, including consulting, design, configuration, and ongoing support.
4. Process Automation & Document Management: Revenue from document management (DocuWare), Intelligent Document Processing, invoice automation, digital archiving, digital mailroom, and enterprise content management solutions. Delivered as software licences, managed services, or professional services for implementation.
5. Cloud & Cybersecurity Services: Managed cloud and cybersecurity services including modern workplace, datacenter infrastructure, hybrid/multi-cloud, cybersecurity, application modernisation, and data/AI solutions. Delivered through Avantage (a Ricoh company) and as managed services.
6. Hardware Sales (Printers & Cameras): Direct sales of multifunction printers, single-function printers, production printers, interactive whiteboards, scanners, and consumer digital cameras (via Ricoh Imaging). Available through eShop, direct sales, and resellers.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Ricoh Nederland sells and supports an integrated digital workplace portfolio for Dutch organisations, spanning managed print services and Print as a Service subscriptions, RICOH Spaces workplace management software, RICOH Meeting Spaces video conferencing rooms, RICOH Smart Lockers, AI-powered document and process automation (including DocuWare and Intelligent Document Processing), cloud and cybersecurity services via Avantage, and graphic communications/production printing systems. Offerings are bundled into hardware, software, and recurring services contracts delivered with 3,200+ specialised technicians in EMEA.

Product overview

Ricoh Nederland operates as a platform-plus-modules architecture combining managed hardware, proprietary software, and partner-originated applications under the RICOH brand umbrella. The core product families are: (1) RICOH Spaces — a cloud-based Workplace Management Platform serving as the central hub, with modular add-ons for visitor management, asset management, issue management, IoT/environmental monitoring, and wayfinding; (2) RICOH Meeting Spaces — video conferencing room solutions from huddle rooms to boardrooms; (3) RICOH Smart Lockers — cloud-managed physical locker infrastructure for IT asset management; (4) RICOH Print as a Service (PraaS) — all-in-one print subscription (Essential/Enhanced tiers) covering multifunction printers, software, supplies, and support; (5) Managed Print & Automation Services (MP&AS) — end-to-end print infrastructure management; (6) Document Management & Process Automation — AI-powered document processing via DocuWare, Invoice Automation, RPA, IDP, Digital Mailroom, Digital Archiving, and Enterprise Content/Output Management; (7) Cloud & Cybersecurity — Global SOC, modern workplace, datacenter, multi-cloud, and security services; (8) Graphic Communications — production printing systems including inkjet sheetfed, large format, and rotogravure. Supporting software includes RICOH Streamline NX, RICOH CloudStream, RICOH Smart Integration, RICOH myPrint, RICOH @Remote, RICOH Universal Print App, Intelligent Barcode Solution, and partner products DocuWare, Tungsten AutoStore/ControlSuite/Printix. Ricoh also offers financing services and short-term rental options.

Differentiator

Problem solved

Functional benefit

Brands

• RICOH Spaces: Workplace Management Platform for booking desks, meeting rooms, and parking spaces
• RICOH Meeting Spaces
• RICOH Smart Lockers
• RICOH Print as a Service (PraaS)
• RICOH AV Managed Services
• RICOH Carbon Balanced Service

Products and services

• Managed Print & Automation Services (MP&AS) Complete managed print services and advanced software solutions for optimally configured digital workplaces, enabling organisations to work more sustainably and cost-efficiently with end-to-end print infrastructure management.
• RICOH Print as a Service (PraaS) All-in-one print subscription covering hardware (A4/A3 multifunction printers), software, supplies, maintenance and support at a fixed quarterly rate. Available in Essential and Enhanced tiers, with automated toners, 24/7 cloud monitoring and carbon offset included.
• RICOH Spaces Cloud-based Workplace Management Platform enabling employees to book desks, meeting rooms and parking spaces, while providing organisations real-time occupancy analytics, visitor management and IoT sensor integration for hybrid work optimisation.
• RICOH Meeting Spaces Video conferencing and meeting room solutions covering huddle rooms through boardrooms, including design, technology selection, installation and ongoing support; compatible with Microsoft Teams and Zoom.
• RICOH Smart Lockers Cloud-based smart locker system for managing IT assets, post, packages and office supplies. Employees self-service with RFID or PIN access, with real-time inventory tracking, audit trails and IT Service Management integrations (ServiceNow, TOPdesk).
• Document Management (DocuWare-based) AI-powered document management system that digitises, classifies and automates document workflows, with integration to ERP, HR and CRM systems. Includes DocuWare as the primary software platform.
• Intelligent Document Processing (IDP) AI-driven document data capture that reduces manual effort and shortens processing time for efficient workflows by automatically recognising, classifying and extracting data from paper and digital documents (invoices, contracts, handwritten notes, emails).
• Graphic Communications / Commercial Printing Professional print and production services for commercial and industrial print, including high-speed inkjet, sheetfed, large format and rotogravure production systems.
• RICOH Global Security Operations Center (SOC) 24/7 managed cybersecurity service providing threat detection, incident response and threat hunting by specialised analyst teams to continuously protect businesses from cyber threats.
• RICOH Cloud Consulting and Managed Services Advisory and managed services that accelerate cloud transformation and make hybrid infrastructure smarter, safer and more efficient, enabling organisations to fully leverage technology.
• RICOH Carbon Balanced Service CO2 compensation service using Ecoleaf-validated carbon footprint data across the full printer lifecycle; carbon credits sourced from accredited programs aligned with Oxford Principles for Net Zero Aligned Carbon Offsetting.
• RICOH Streamline NX Printer and device management software for monitoring and managing up to 5,000 Ricoh or third-party printers across multiple offices, with scan workflow optimisation and flexible working support.
• RICOH CloudStream Cloud-based print management solution that eliminates the need for on-premise print servers, reducing costs and complexity of traditional print environments; integrates with multi-vendor print environments.
• Tungsten AutoStore Central document capture management with intelligent content-based workflows across diverse environments; powered by Kofax (Tungsten) technology and offered by Ricoh.
• Tungsten ControlSuite Integrated suite combining print, document capture, and process automation with Ricoh all-in-one printers; provided via Tungsten (Kofax) technology.
• DocuWare Secure document management and intelligent workflow automation platform offered by Ricoh; manages documents, information and processes from one central system, on premise or in the cloud.
• RICOH TotalFlow Optimizer Print production workflow optimisation tool for improved efficiency, visibility and agility in print operations for commercial and industrial print environments.
• RICOH MediaMax Production printing software that expands print capabilities for commercial and industrial print applications.
• RICOH AV Managed Services Managed audio-visual service keeping AV technology operational and ready-to-use, providing clear image, sound and uninterrupted collaboration for hybrid workplaces.
• Financing Services Financing and short-term rental options for Ricoh hardware and solutions, enabling customers to spread cost across contract periods.

Quantifiable outcome

• 1.2 million invoices and 8.2 million order confirmations processed per year for Nike
• +6 more outcomes

Named customers17 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability12 records

Feature7 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or Integration · 1 January 2024Ricoh integrates its meeting room solutions (RICOH Meeting Spaces) and workplace management platform with Microsoft Teams and Microsoft 365. Ricoh is also listed as a Microsoft partner in the modern workplace context, with Azure and M365 integrations across the cloud and cybersecurity portfolio.
• ZoomcoreTechnology or IntegrationRICOH Meeting Spaces solutions are compatible with Zoom and other leading video conferencing platforms, enabling seamless hybrid collaboration.
• LogitechcoreTechnology or IntegrationRicoh partners with Logitech for meeting room technology in RICOH Meeting Spaces, leveraging Logitech video conferencing hardware across room types.
• JabracoreTechnology or IntegrationRicoh partners with Jabra for audio equipment in RICOH Meeting Spaces, providing optimised sound quality in meeting rooms.
• LGcoreTechnology or IntegrationRicoh partners with LG for display technology in meeting room solutions, supporting high-quality visual collaboration.
• ServiceNowcoreTechnology or IntegrationRICOH Smart Lockers integrate with ServiceNow for automated IT Service Management workflows, synchronising locker operations with enterprise ITSM processes.
• Kofax (Tungsten)coreTechnology or IntegrationRicoh offers Tungsten AutoStore and Tungsten ControlSuite as part of its capture and workflow software portfolio, enabling intelligent document capture workflows integrated with Ricoh devices.
• DocuWarecoreTechnology or IntegrationDocuWare is a core component of Ricoh's document management solutions, providing secure document management and smart workflow automation. Ricoh resells and implements DocuWare across its customer base.
• Amazon Web Services (AWS)coreTechnology or IntegrationRicoh is an AWS Advanced Consulting Partner and Managed Service Provider, guiding organisations through cloud migration. Ricoh designs, builds, implements, and manages AWS-native solutions supporting activities worldwide.
• Avantage (Ricoh company)coreStrategic or Co-development PartnerAvantage, a Ricoh company, supports organisations with reliable and secure IT solutions, from modern workplaces to cloud infrastructure and cybersecurity. Ricoh leverages Avantage for advanced cybersecurity and IT services in the Dutch market.
• Closing the LoopminorStrategic or Co-development PartnerRicoh and Closing the Loop integrated the first e-waste reduction mechanism into print contracts (June 2026), enabling Ricoh customers to offset e-waste as part of their ESG commitments.
• Rijksoverheid (Dutch Government)coreOthersRijksoverheid (Dutch Government) selected Ricoh as a partner for print and scan solutions via public procurement. This is a significant government contract win in the Netherlands (November 2025).

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sharp Electronics: Sharp is a direct peer in office printers and multifunction devices, and an emerging player in meeting room and digital workplace solutions. Sharp competes with Ricoh in the Dutch SMB and mid-market segments via dealers and direct sales.
• Toshiba Tec: Toshiba Tec is a direct peer in multifunction printers, managed print services and document solutions for enterprise customers. It overlaps significantly with Ricoh's e-STUDIO hardware, MPS, and document management go-to-market.
• HP Inc. HP is a direct competitor in printers, multifunction devices, and managed print services (HP Managed Print Services), and is expanding into digital workplace and workflow solutions. HP competes with Ricoh across the Dutch enterprise, SMB, and government customer base.
• Xerox: Xerox is the closest global direct peer to Ricoh Nederland: managed print services, document management, production printing, and digital workplace services for enterprise customers. Xerox also offers subscription-style bundles and competes head-to-head with Ricoh in Dutch enterprise and government RFPs.
• Kyocera Document Solutions: Kyocera is a direct peer in multifunction printers, managed document services and ECOSOLUTIONS sustainability positioning. Kyocera competes with Ricoh Nederland on enterprise printing hardware and managed services deals.
• Konica Minolta: Konica Minolta is a direct peer in office printing, managed print services, production print, and IT services (Konica Minolta Business Solutions). It has a large Dutch subsidiary (Konica Minolta Business Solutions Europe) operating in the same enterprise and dealer channels as Ricoh Nederland.
• Lexmark: Lexmark is a direct competitor in enterprise printers and managed print services, with a similar channel and subscription strategy. Lexmark competes with Ricoh for mid-market and enterprise printing contracts in the Netherlands.

Regional players

• Computacenter: Computacenter is a European IT services and workplace provider competing with Ricoh's Cloud & Cybersecurity portfolio (modern workplace, hybrid cloud, security) in the Benelux region, though UK-headquartered with primary Dutch operations through acquired entities and partnerships.

Emerging players

• Brother Industries: Brother is an established printer and multifunction device manufacturer that increasingly competes with Ricoh in SMB and mid-market print markets, with a managed print offering. In the Netherlands it is positioned as a strong challenger in entry-level and mid-range device segments rather than Ricoh's enterprise core.

Broad incumbents

• Canon: Canon is a broad incumbent in office and production printing hardware, with an expanding software and managed services portfolio. Canon competes with Ricoh in the Dutch office and production print markets and is increasingly moving into document management and workflow.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/RicohNL

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh Nederland