What Team Tech Solution does

Team Tech Solution (legal name TTSS.inc) is a privately held managed IT services provider founded in 2010 and incorporated in Florida in 2012, headquartered in Miami at 7480 SW 40th St, Suite 810. The company serves small to medium-sized businesses with a comprehensive, modular portfolio spanning Managed IT Services, Cybersecurity, Network Management, Cloud Services, Data Backup and Recovery, Disaster Recovery as a Service (DRaaS), Mobile Device Management, Managed Print Services, Software Development, Compliance Management, Help Desk Support, Remote Monitoring and Management, and Virtual CIO advisory. Healthcare is a notable vertical through its specialized eClinicalWorks (eCW) Managed Services practice, which targets HIPAA compliance, EHR performance, and patient data protection for medical practices.

The company's technology backbone includes a customer portal (crm.teamtechsolution.com), a ScreenConnect-based remote support portal, and multi-vendor integrations covering Datto SIRIS, Veeam, Acronis Cyber Protect, Microsoft Azure Site Recovery, and Carbonite. Two sub-brands extend into communications: Call Connect, a cloud phone solution that lets clients reuse existing phones on VoIP with AI voices, IVR, analytics, and CRM/CTI integrations, and VoizGenie, an AI-driven virtual assistant platform positioned for affordable customer interaction and call efficiency. An AI-Safe Employee Training service rounds out the AI-adjacent offerings.

Team Tech Solution generates revenue primarily through recurring monthly managed services subscriptions tailored to client needs, supplemented by professional services for software development and compliance. Pricing is quote-based and not publicly disclosed, with the company emphasizing transparent, predictable monthly billing and 24/7 support included in plans. Distribution is direct-to-business via a Miami-based inside sales and field team, supported by content marketing (a blog authored by Andrea Blanco) and social channels (LinkedIn, Facebook, X, Instagram). The firm primarily serves South Florida on-site while extending remote support to clients across additional geographies, and reports a self-stated 98% customer happiness and 99% satisfactory results rate.

Name

Team Tech Solution

Legal name

TTSS.inc

Website

https://teamtechsolution.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Team Tech Solution (TTSS.inc) is a Miami-based managed IT services provider serving small to medium-sized businesses in South Florida with managed IT, cybersecurity, cloud, VoIP, backup, and eCW healthcare IT services on recurring monthly plans.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud services
• VoIP communications
• IT consulting

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Managed IT Services: Recurring managed IT services including proactive monitoring, maintenance, troubleshooting, and infrastructure support. Revenue is generated through monthly service plans with 24/7 support included. Customers pay for tailored solutions rather than just services, with pricing based on business needs.
2. Cybersecurity Services: Security services including threat prevention, network protection, secure access controls, data backup strategies, and ongoing monitoring. Sold as part of managed IT packages or as standalone security solutions.
3. VoIP Services: Internet-based phone systems with low-cost calling, advanced call features, and mobile integration. Revenue generated from monthly VoIP service plans including Call Connect and VoizGenie platforms.
4. Software Development: Custom application development services including discovery and planning, design and development, deployment and support. Covers custom business applications, mobile applications for iOS and Android, and enterprise software integration.
5. Data Backup and Recovery: Cloud-based backup solutions, disaster recovery as a service (DRaaS), and data backup management services. Provided as part of managed services or as standalone offerings.
6. Compliance Management: Compliance management services helping businesses navigate industry regulations, standards, and policies, including HIPAA compliance for healthcare clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Team Tech Solution delivers managed IT services for small and medium-sized businesses, including proactive monitoring, cybersecurity, cloud services, VoIP, software development, data backup and recovery, and compliance management. They specialize in supporting eClinicalWorks (eCW) healthcare EHR environments and offer sub-brands Call Connect (cloud phone system) and VoizGenie (AI-driven virtual assistant platform). Services are delivered through a combination of on-site support in Miami/South Florida and remote support for distributed clients, structured around monthly recurring managed service plans with 24/7 help desk support.

Product overview

Team Tech Solution offers a comprehensive managed IT services portfolio positioned as an all-in-one technology solution for small to medium-sized businesses. The core offering centers on Managed IT Services supplemented by specialized verticals in Cybersecurity, Network Management, and Software Development. VoIP communication is served through two sub-brands: Call Connect (a cloud phone system allowing businesses to use existing phones with VoIP technology) and VoizGenie (an AI-driven virtual assistant platform). Additional services include eCW Managed Services for healthcare EHR environments, Data Backup and Recovery, Disaster Recovery as a Service (DRaaS), Managed Print Services, Mobile Device Management, Compliance Management, Cloud Services, IT Consulting, Help Desk Support, Remote Monitoring and Management (RMM), and Virtual CIO (vCIO) Services. The portfolio operates as a modular suite where businesses can select individual services or bundled packages, unified by a mission to provide cost-effective technology solutions enabling SMBs to focus on growth while the company handles technology management.

Differentiator

Problem solved

Functional benefit

Brands

• Call Connect: A VoIP phone solution that bridges traditional and modern telephony, allowing businesses to reuse existing phones while harnessing VoIP technology. Offers crystal-clear calls, flexible integrations, and features like IVR, AI voices, call recording, analytics, and mobile applications.
• VoizGenie

Products and services

• Managed IT Services Comprehensive IT outsourcing providing proactive monitoring, maintenance, troubleshooting, and infrastructure support delivered through monthly recurring plans with 24/7 help desk support for small and medium-sized businesses.
• eCW Managed Services Specialized managed IT services tailored for eClinicalWorks (eCW) Electronic Health Record environments, including performance optimization, security and HIPAA compliance management, downtime reduction, staff workflow support, and patient data protection for medical practices.
• Cybersecurity Services Threat prevention, email and web filtering, endpoint and network protection, employee security training, and encrypted cloud backups sold as part of managed IT packages or as standalone security solutions.
• Data Backup and Recovery Cloud-based backup solutions with automated backup, disaster recovery planning, and data protection to prevent data loss.
• Disaster Recovery as a Service (DRaaS) Business continuity solutions enabling rapid recovery and virtualization of systems after disasters, cyberattacks, or hardware failures.
• Network Management Monitoring and optimization services for business networks ensuring connectivity, security, and performance.
• Software Development Custom application development including discovery and planning, design and development, deployment and support; covers custom business applications, mobile applications for iOS and Android, and enterprise software integration.
• VoIP Services Internet-based phone systems providing scalable, feature-rich business communication with low-cost calling and advanced call management, sold via monthly VoIP plans including Call Connect and VoizGenie.
• Call Connect Modern, scalable cloud phone solution that allows businesses to reuse existing phones with VoIP technology, featuring IVR, AI voices, call recording, call analytics, missed call tracking, notifications, voicemail, SMS, digital fax, and mobile applications.
• VoizGenie AI-driven virtual assistant platform that streamlines customer interactions and maximizes call efficiency, blending affordability with functionality for business communications.
• Cloud Services Cloud infrastructure and migration services enabling businesses to leverage cloud platforms for flexibility, scalability, and remote work capabilities.
• Virtual CIO (vCIO) Services Strategic IT leadership and technology advisory services providing CIO-level guidance without full-time salary costs.
• IT Consulting Expert technology guidance helping businesses make strategic IT decisions aligned with business goals and growth objectives.
• Compliance Management Services helping businesses navigate industry regulations, standards, and policies, including HIPAA compliance for healthcare clients.
• Managed Print Services Print management solutions reducing costs, improving workflow efficiency, and providing maintenance for printing infrastructure.
• Mobile Device Management (MDM) Management and security solutions for mobile devices enabling secure remote work and device control.
• Remote Monitoring and Management (RMM) Proactive monitoring services for IT infrastructure enabling uptime management, cybersecurity monitoring, and productivity optimization.
• Help Desk Support Responsive technical support services with 24/7 availability for troubleshooting, system access, network performance, and device issues.

Quantifiable outcome

• 98% customer happiness rate
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• VoizGeniecoreTechnology or IntegrationVoizGenie is an AI-driven virtual assistant platform offered as part of Team Tech Solution's VoIP services. It provides a seamless blend of affordability and functionality, powered by AI-driven virtual assistants that streamline customer interactions and maximize call efficiency. Team Tech Solution provides the VoizGenie platform as a communication solution for their business clients.
• Call ConnectcoreTechnology or IntegrationCall Connect is a modern, scalable cloud phone solution offered by Team Tech Solution that bridges the gap between traditional and modern telephony. It allows businesses to reuse existing phones while harnessing VoIP technology. The platform offers features including IVR, AI voices, call recording, analytics, missed call tracking, voicemail, SMS, digital fax, and mobile applications.
• eClinicalWorks (eCW)coreTechnology or IntegrationeClinicalWorks is an Electronic Health Record (EHR) system that Team Tech Solution specializes in managing and supporting. Team Tech Solution provides managed IT services specifically tailored for eCW environments, including performance optimization, security and HIPAA compliance, downtime reduction, staff workflow support, and patient data protection. They are listed on the eCW partner ecosystem.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Computex Technology Solutions: National managed IT services and cybersecurity provider serving mid-market and enterprise clients with similar service portfolio (managed IT, security, cloud, VoIP). Comparable portfolio mix and recurring managed services revenue model.
• Pivot Point Consulting: Healthcare IT consulting and managed services firm specializing in EHR optimization (including eClinicalWorks and other platforms) and HIPAA-compliant infrastructure. Comparable on TTS's healthcare vertical and eCW specialization.
• Intelligent Technical Solutions (ITS): SMB-focused MSP delivering managed IT, cybersecurity, and cloud services with a regional branch model similar to TTS's South Florida presence. Comparable on customer segment, portfolio mix, and technician-led delivery approach.
• Optimum Healthcare IT: Healthcare-specific managed IT services and consulting firm serving hospitals, health systems, and ambulatory practices with EHR support, compliance, and infrastructure services. Comparable on TTS's eCW healthcare vertical.
• Dataprise: Mid-market managed IT services provider offering managed IT, cybersecurity, cloud, and unified communications to SMB and mid-market clients across multiple U.S. regions. Directly comparable on portfolio breadth, recurring managed services model, and target customer.

Broad incumbents

• Nextiva: Cloud communications and VoIP provider with SMB focus offering phone systems, AI-driven contact center, and CRM/UCaaS bundles. Comparable to TTS's Call Connect VoIP service and SMB target market.
• Nordic Global: Large healthcare-focused IT consulting and managed services firm covering EHR optimization, ERP, and managed services. Comparable on TTS's healthcare vertical and broader IT services model.
• ConvergeOne: Large-scale IT services and solutions provider offering managed services, unified communications (including VoIP/CCaaS), and cybersecurity to enterprise and mid-market clients. Comparable across most of TTS's portfolio lines at significantly larger scale.
• RingCentral: Major cloud communications/UCaaS and CCaaS provider whose RingCX, RingEX and AI Contact Center products directly compete with TTS's Call Connect and VoizGenie VoIP/AI offerings. Comparable as a SaaS incumbent in TTS's communications portfolio.

Regional players

• LAN Infotech: Miami-based managed IT services provider serving South Florida SMBs with similar on-site/remote hybrid support model. Direct regional competitor in the same Miami-Dade geography.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TeamTechSS
• Facebookfacebook.com/TeamTechSolution
• LinkedInlinkedin.com/company/team-tech-solution/mycompany/?viewAsMember=true
• Instagraminstagram.com/teamtechsolutions

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Team Tech Solution