My Plumber

What My Plumber does

My Plumber Plus is a privately held, family-owned residential home services company headquartered in Manassas, Virginia, founded in 1982 by R. Wendell Presgrave in Fairfax, Virginia, originally operating from a converted single-family home with two trucks and three employees. The company provides a unified suite of plumbing, drain, HVAC (heating and cooling), and electrical services to residential homeowners across 17 counties in Northern Virginia and Suburban Maryland. Service delivery relies on licensed, bonded, and insured technicians dispatched from a fully-stocked fleet, with the operational capability to complete 93% of repairs on the first visit and a same-day service guarantee (call before noon Monday through Friday, or labor is free, weather permitting). The company holds NATE, ACCA, PHCC, BBB A+, WSSC, MHIC, and multiple HVACR/electrical/plumbing state licenses, and is a factory authorized dealer for Bryant, Carrier, Lennox, and Rheem equipment.

The business operates three revenue streams: transactional service fees (plumbing and HVAC diagnostics starting at $49 with transparent upfront pricing), the Priority Club recurring membership ($30+/month) bundling four annual maintenance visits, priority scheduling, transferable warranties, and exclusive coupons, and the Priority Plus 10-year equipment replacement program with predictable monthly payments covering HVAC, plumbing, or electrical systems plus comprehensive maintenance, billed through financing partner Service 1st Financial, LLC. Go-to-market is direct-to-consumer via phone scheduling, online booking, and an instant HVAC estimate tool, supported by an active presence on Facebook, X, Instagram, YouTube, TikTok, and LinkedIn, plus HomeAdvisor and BBB endorsements and community partnerships (e.g., Capital Area Food Bank). Customer service quality has been externally validated, including the 2022 Call Handler of the Year Award at the Nexstar Super Meeting. Mark Presgrave serves as Co-Owner and President alongside the founder, and the company has grown to 118 employees serving a regional residential customer base with no disclosed enterprise, commercial, or industrial accounts.

Name

My Plumber

Legal name

My Plumber Plus

Website

https://myplumber.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

251–500 employees

Short description

My Plumber Plus is a privately held, family-owned residential home services company founded in 1982, providing plumbing, drain, HVAC, and electrical services to homeowners across 17 counties in Northern Virginia and Suburban Maryland from its Manassas, Virginia headquarters.

Ownership category

akta.pro rank

Product category

Residential Plumbing and HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822), Appliance Repair and Maintenance (811412)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industries

Plumbing & Pipefitting Contracting (IMAFALAC), Kitchen Plumbing & Fixture Installation (HSAPAAAF), Emergency Frozen/Thawing Pipe Service (HSAOAMAH)

Keywords

• Residential plumbing services
• HVAC repair and installation
• Drain and sewer cleaning
• Home electrical services
• Heating and cooling services

Headquarters

HQ city

Manassas

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Service Fees: One-time service fees for plumbing, HVAC, heating, cooling, and electrical repairs, installations, and maintenance. Diagnostic fees starting at $49. Pricing is upfront with no hidden fees.
2. Priority Club Membership: Recurring monthly membership fee ($30 per month minimum) offering priority service, four annual maintenance visits, exclusive coupons, and satisfaction guarantee. Provides predictable recurring revenue stream.
3. Priority Plus Program: Equipment replacement program with monthly payments over 10-year term. Includes comprehensive maintenance and all repairs. Billing handled by Service 1st Financial, LLC.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

My Plumber is a regional home services company that provides plumbing, heating/cooling (HVAC), electrical, and drain services to residential homeowners across Northern Virginia and Suburban Maryland. The company dispatches licensed technicians in a service fleet to homes across 17 counties, delivering both emergency repairs and scheduled maintenance.

Product overview

My Plumber Plus is a residential home services company offering a unified suite of plumbing, HVAC (heating and cooling), electrical, and drain services across Northern Virginia and Suburban Maryland. The core offering consists of four integrated service lines—Plumbing Services, Drain Services, Cooling Services, and Heating Services—each providing installation, maintenance, and repair capabilities. These core services are supplemented by specialized product offerings including Water Heater Services (encompassing both traditional and Tankless Water Heaters), Water Filtration Systems, Water Softeners, Sump Pumps, and Septic Tank services. The company differentiates through membership programs (Priority Club and Priority Plus Program) that bundle priority scheduling, maintenance visits, and financing options. No software product, API, or AI capabilities are offered.

Differentiator

Problem solved

Functional benefit

Brands

• Priority Club: Membership program offering priority service, maintenance visits, extended warranties, and exclusive discounts for homeowners.
• Priority Plus Program

Products and services

• Residential Plumbing Services

Quantifiable outcome

• Reduce breakdowns by up to 95% with regularly scheduled maintenance
• +4 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

14 partnerships are on record, tiered regional, core and minor.

• A to Z Dependable ServicesregionalChannel Partner/ Reseller/ DistributorRegional partner serving Ohio's Mahoning Valley with plumbing, drain, bath, and HVAC services. Provides same types of services as My Plumber Plus including video-assisted hydrojetting, tankless water heaters, and trenchless pipe relining. Over 65 years of experience in the region.
• A-Comfort ServiceregionalChannel Partner/ Reseller/ DistributorHeating, cooling, and plumbing services for homeowners throughout the Pittsburgh, PA area. Licensed technicians provide professional installation, repair, and maintenance services. Founded on commitment to dependable service and technical expertise.
• AA Service Co.regionalChannel Partner/ Reseller/ DistributorHas served the North Shore and Chicago areas since 1965, providing trusted heating, cooling, plumbing, sewer and electrical services. Known for reliability, clear communication and commitment to 5-star customer experience.
• Ainsley Heating & CoolingregionalChannel Partner/ Reseller/ DistributorHVAC services provider in Northeast Ohio and parts of Western Pennsylvania since 1976. Committed to quality service backed by Money Back Guarantee and industry-leading warranties.
• Carter's Plumbing, Heating & CoolingregionalChannel Partner/ Reseller/ DistributorServing Southeast Michigan including Oakland, Macomb, Wayne, and Livingston Counties. Offers minimum 1 year labor warranty on all services. Treats customers with respect and provides prompt solutions.
• Guy Smith Home ServicesregionalChannel Partner/ Reseller/ DistributorHeating, cooling, plumbing, and electrical solutions throughout the Hampton Roads area. Founded in 1968 with licensed technicians specializing in HVAC repair, furnace installation, and seasonal maintenance. Over 55 years of local expertise.
• Jackson Comfort ServicesregionalChannel Partner/ Reseller/ DistributorNortheast Ohio's established heating, air conditioning and plumbing provider with 100 years of experience. Invests in people, processes, and latest HVAC and plumbing technologies for dependable comfort.
• Levine & SonsregionalChannel Partner/ Reseller/ DistributorPlumbing, heating & AC in Detroit Metro area (Oakland and Wayne County). Better, Cleaner, Faster service with expert specialists. Hot water heater, drain clearing, central air conditioning, and home heating system service.
• New Berlin Heating & Air ConditioningregionalChannel Partner/ Reseller/ DistributorServing Southeastern Wisconsin since 1983 with heating, cooling and indoor air quality solutions. Known for reliable furnace and air conditioner repairs, installations and maintenance. Emergency services available.
• Sullivan Super ServiceregionalChannel Partner/ Reseller/ DistributorFour generations of experience, proudly serving the Pittsburgh area since 1964. Comprehensive HVAC and plumbing services including inspection, installation and ongoing maintenance.
• T-Mark Plumbing, Heating, Cooling & ElectricregionalChannel Partner/ Reseller/ DistributorWestern New York's leading home services provider in Buffalo, NY. Backed by decades of experience and consistently top-rated reviews. Comprehensive plumbing, heating, cooling and electrical solutions.
• Service 1st Financial, LLCcoreImplementation/ SI/ Consulting PartnerFinancial services partner handling billing for Priority Plus Program. Contact for billing questions, payment processing, and program transfers. Toll-free: (888) 342-7005.
• Capital Area Food BankminorGTM or Marketing PartnerPartnership for Warm Hands & Full Hearts food drive program. Distributes food to regions in Northern Virginia, Washington D.C., and Maryland to support community outreach efforts.
• PHCC (Plumbing-Heating-Cooling Contractors Association)minorGTM or Marketing PartnerIndustry association member representing plumbing, heating and cooling contractors.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• FH Furr: Northern Virginia and Maryland residential HVAC, plumbing, and electrical service provider. Similar multi-trade service breadth and overlapping geography with My Plumber Plus.
• Snell Heating & Air Conditioning: Northern Virginia-based residential HVAC and plumbing service company serving homeowners across the region. Direct service-line overlap and shared NoVA service territory.
• Len The Plumber: Direct regional competitor serving DC, Maryland, and Virginia with plumbing, drain cleaning, and HVAC services for residential customers. Highly comparable multi-trade residential service model and geographic overlap with My Plumber Plus.
• John Nugent & Sons: Family-owned Northern Virginia home services company offering plumbing, HVAC, and electrical services to residential customers. Closely comparable family-owned multi-trade model in the same NoVA geography.
• CroppMetcalfe: Established Northern Virginia/Maryland home services provider offering HVAC, plumbing, and electrical services. Multi-trade residential model directly comparable to My Plumber Plus.
• Home Service Doctors: Northern Virginia residential plumbing, HVAC, and electrical service company. Comparable multi-trade residential offering and direct geographic overlap in NoVA.

Broad incumbents

• Roto-Rooter: Nationally recognized plumbing and drain service franchise with strong brand recognition and broader geographic reach. Overlaps with My Plumber Plus's drain and plumbing services but operates at much larger scale through franchising.
• Mr. Rooter Plumbing: National plumbing franchise brand with broad service offerings including drain cleaning and HVAC-adjacent services. Represents a scaled, branded competitor to local multi-trade operators like My Plumber Plus.

Others

• Nexstar Network: Industry network and business coaching organization for independent home services contractors (plumbing, HVAC, electrical). My Plumber Plus appears to be a member based on the CallSource Nexstar Super Meeting recognition.
• ServiceTitan: Software platform serving residential and commercial contractors including plumbing, HVAC, and electrical businesses. Not a competitor but an enabling technology provider used by many home services companies including peers of My Plumber Plus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MyPlumberHC
• YouTubeyoutube.com/channel/UC_PhzznCFv5CXbwTmevlfHA
• Facebookfacebook.com/MyPlumberHandC
• LinkedInlinkedin.com/company/my-plumber-heating-and-cooling
• Instagraminstagram.com/myplumberplus
• TikToktiktok.com/@myplumberplus

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My Plumber