James Imaging Systems

What James Imaging Systems does

James Imaging Systems is a Wisconsin-based document imaging and printing solutions provider founded in 1977 as James Office Equipment and rebranded in 2005 to reflect its shift into digital imaging. The company operates from four offices (Brookfield, Sheboygan, Neenah, Madison) serving businesses across Wisconsin and Northern Illinois, with a workforce of over 100 employees and a customer base spanning 13 verticals including manufacturing, legal, healthcare, education, financial services, construction, and government. Its product portfolio combines Managed Print Services (proactive toner supply, FMAudit meter collection, fleet optimization targeting up to 30% print spend reduction), hardware resale (multifunction printers, production print, wide format, thermal barcode, scanners, and eFax from Toshiba, HP, Konica Minolta, Xerox, Canon, Kyocera, Lexmark, Zebra, KIP, Kodak Alaris, and Epson), and DocuWare-based document management and workflow automation. A key differentiator is the company's exclusive North American distribution rights for the Conduit SAP-certified DocuWare connector, supporting SAP ECC 6.0, S/4HANA, SAP Business One, and SAP byDesign, alongside the TimberSync Sage ERP integration.

The business operates a consultative, enterprise field sales model with dedicated account representatives, supported by a multi-channel marketing approach (content marketing, LinkedIn/Twitter/Facebook, whitepapers, free assessments, and online demos). Revenue mechanics blend hardware sales margin, recurring Managed Print Services contracts, DocuWare subscription/recurring software revenue, professional services for ERP integration projects, and equipment leasing/rental financing. Strategic vendor partnerships include Diamond Club status with DocuWare, Toshiba ProMasters Elite certification since 1995, HP Premier Partner, and core technology relationships with PaperCut and Zebra. The company has been recognized as a top-tier independent dealer — including Toshiba Dealer of the Year in 2018 and 2023, 3rd largest Toshiba dealer in the U.S. in 2016, ENX Elite Dealer (2016-2020), PROs Elite Top 100 Servicing Dealers (2013-2017), MMAC Future 50 (2018, 2019), and WBENC Women's Business Enterprise certification since 2011. It is family-owned and controlled by the Tegeder family, with Lola Tegeder serving as Chairman & CEO and majority shareholder, and Thomas Tegeder serving as President; the firm is privately held with no institutional or PE ownership indicated.

Name

James Imaging Systems

Legal name

James Imaging Systems, Inc.

Website

https://jamesimaging.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

51–100 employees

Short description

James Imaging Systems is a Wisconsin-based, family-owned document imaging and managed print services provider serving 13 verticals across Wisconsin and Northern Illinois with 100+ employees from four offices, combining hardware resale, DocuWare workflow software, and SAP/Sage ERP integration.

Ownership category

akta.pro rank

Product category

Office Document Imaging and Managed Print Services

NAICS

Support Activities for Printing (323120), Printing and Related Support Activities (3231)

SIC

Computer & Office Equipment (3570), Service Industries For The Printing Trade (2790), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK), POD Platform Software & Workflow Automation (Order Routing, Prepress, MIS) (MPAJANAL), Receipt, Label & Card Printers (Thermal/Impact) (HDACAKAD), Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL)

Keywords

• Managed print services
• Document management software
• Office printing solutions
• Workflow automation
• Multifunction printers

Headquarters

HQ city

Brookfield

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Hardware Sales - Copiers & Printers: Sale of office multifunction printers, production print systems, enterprise-grade office printers, wide format printers, thermal barcode printers, scanners, and eFax solutions. Brands include Toshiba, Konica Minolta, Xerox, HP, Canon, Kyocera, Lexmark, Zebra, KIP, Kodak Alaris, and Epson
2. Managed Print Services: Ongoing managed print services including print fleet optimization, proactive toner supply management, automatic meter data collection, and IT resource freeing. Reduces total print spend by up to 30%
3. Document Management & Workflow Software: DocuWare-based document management and workflow automation solutions including document capture, intelligent storage, approval workflows, and system integrations
4. SAP/DocuWare Integration Services: Conduit SAP-certified connector integration services enabling document archiving within SAP, invoice processing automation, and cross-system document management
5. Leasing & Rentals: Flexible financing options for equipment including leasing with predictable monthly payments and short-term rental options for temporary demand

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

James Imaging Systems sells and services office printing and document imaging hardware (multifunction printers, production print systems, wide format and thermal barcode printers, scanners, eFax) from brands including Toshiba, HP, Konica Minolta, Xerox, Canon, KIP, Zebra, Kodak Alaris, and Lexmark. It wraps this hardware with recurring Managed Print Services that optimize print fleets, automate toner and meter management, and reduce total print spend by up to 30%. It also resells and implements the DocuWare cloud document management and workflow automation platform, with exclusive North American distribution of the Conduit SAP-certified connector and TimberSync integration for Sage ERP environments.

Product overview

James Imaging Systems is a document imaging and printing solutions company offering a portfolio of hardware products, managed services, and software platforms. The core offering combines Managed Print Services (print fleet optimization reducing costs up to 30%) with DocuWare document management and workflow automation (cloud-based platform for capture, routing, approval, and storage). Hardware includes Multi-Function Printers, Production Print Systems, Enterprise Office Printers, Wide Format Printers, Thermal Barcode Printers, Scanners, and eFax Solutions from brand partners including Toshiba, HP, Konica Minolta, Lexmark, Kyocera, Xerox, Canon, KIP, and Zebra. Integration products Conduit and TimberSync connect DocuWare to SAP and Sage ERP systems, enabling embedded document workflows. PaperCut adds print management and security controls. Leasing and rental services provide flexible equipment access. The company serves businesses across Wisconsin and Northern Illinois.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Print Services
• Multi-Function Printers (MFPs)
• Production Print Systems
• Enterprise-Grade Office Printers
• Wide Format Printers
• Thermal Barcode Printers
• Scanners
• eFax Solutions
• DocuWare Document Management
• Conduit SAP Connector
• TimberSync Sage ERP Integration
• PaperCut Print Management
• Equipment Leasing
• Equipment Rental Services

Quantifiable outcome

• Reduce total print spend by up to 30%
• +9 more outcomes

Named customers14 records

Segments13 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature5 records

Partnerships

26 partnerships are on record, tiered core, major and standard.

• ConduitcoreTechnology or IntegrationSAP-certified connector exclusively distributed in North America by James Imaging Systems. Enables deep DocuWare-SAP integration with direct document access from SAP. Supports SAP ECC 6.0, S/4 HANA, SAP Business One, and SAP byDesign. Key differentiator enabling AP automation and cross-system document management.
• DocuWarecoreTechnology or IntegrationDiamond Club partner providing cloud-based document management and workflow automation platform. Core technology for document capture, intelligent storage, approval workflows, and system integrations. Certified for SAP integration.
• TimberSynccoreTechnology or IntegrationDocuWare ERP integration for Sage environments. Enables invoice data capture, approval routing standardization, and matching against real-time ERP data for manufacturing clients.
• ToshibacoreTechnology or IntegrationMajor hardware partner. ProMasters Elite certified dealer since 1995. Won Toshiba Dealer of the Year in 2018 and 2023. Third largest Toshiba dealer in the United States. Provides multifunction printers and production systems.
• HPmajorTechnology or IntegrationHP Premier Partner providing HP Color LaserJet Enterprise, HP Large Format printers, and secure print solutions. Collaborative on managed print services whitepapers and manufacturing solutions.
• Konica MinoltamajorTechnology or IntegrationTechnology partner providing office multifunction printers and production print systems.
• XeroxmajorTechnology or IntegrationTechnology partner providing production print systems and office printing solutions.
• PaperCutcoreTechnology or IntegrationPrint management software partner providing secure printing capabilities, document lifecycle security management, and eco-friendly print policies. Key component of managed print services offering.
• Zebra TechnologiesmajorTechnology or IntegrationIndustrial and rugged thermal barcode printer partner for manufacturing label printing needs. Provides mission-critical labeling solutions for production, inventory, and shipping workflows.
• KIPmajorTechnology or IntegrationWide format printer partner for construction, engineering, and architectural applications. Provides KIP 800 Series and other wide format solutions.
• Kodak AlarismajorTechnology or IntegrationScanner partner providing production document scanners including Kodak S3140 Max for high-volume scanning workflows.
• EpsonstandardTechnology or IntegrationScanner partner providing document scanning solutions for various business needs.
• CanonstandardTechnology or IntegrationLarge format printer partner providing Canon imagePROGRAF solutions for wide format printing needs.
• KyocerastandardTechnology or IntegrationOffice printer technology partner providing laser printing solutions.
• LexmarkstandardTechnology or IntegrationOffice printer technology partner providing laser printing solutions.
• OkidatastandardTechnology or IntegrationPrinter technology partner.
• NuancestandardTechnology or IntegrationTechnology partner for document solutions.
• FujitsustandardTechnology or IntegrationScanner technology partner.
• BrotherstandardTechnology or IntegrationOffice printer technology partner.
• MicrosoftstandardTechnology or IntegrationMicrosoft Partner Network member and Microsoft Certified partner.
• AIIMstandardTechnology or IntegrationAssociation for Information and Image Management partner.
• DrivvestandardTechnology or IntegrationDocument imaging software partner.
• Prism SoftwarestandardTechnology or IntegrationSoftware partner for document solutions.
• Google Cloud PrintstandardTechnology or IntegrationCloud printing integration partner.
• eGoldFaxstandardTechnology or IntegrationCloud-based fax solution partner for modernizing fax communications.
• OpenTextstandardTechnology or IntegrationFax technology partner.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Emerging players

• ABBYY: OCR, document capture, and process intelligence vendor that overlaps with the document capture and invoice automation layers James Imaging delivers via DocuWare. Competes for the AP-automation and intelligent document processing wallet.
• Laserfiche: Enterprise content management and document workflow software vendor. Directly competes with the DocuWare-based software offering James Imaging implements, particularly in regulated industries like healthcare, government, and financial services.
• M-Files: Document management and workflow automation vendor with AI-driven metadata approach. Competes with the DocuWare practice James Imaging resells and integrates, especially for mid-market ECM buyers seeking cloud-first alternatives.

Broad incumbents

• Xerox: Global incumbent in office printing and managed document services, offering MPS, production print, and content management. Competes broadly with James Imaging in managed services while also being one of its hardware brand partners.
• Toshiba Tec (Toshiba Business Solutions): OEM and direct MPS provider; James Imaging's primary hardware partner since 1995. Competes with James Imaging through direct enterprise sales while also supplying it with Toshiba-branded MFPs and production print systems.
• HP (HP Managed Print Services): Global OEM of LaserJet and Large Format printers; operates direct MPS and document management offerings. James Imaging is an HP Premier Partner, making HP both a supplier and a direct competitor for enterprise MPS accounts.
• Konica Minolta Business Solutions U.S.A. Major OEM and direct managed-services provider offering MFPs, production print, and enterprise content management. Competes with James Imaging both as a hardware vendor (one of its brand partners) and as a direct seller to mid-market and enterprise accounts.
• Ricoh USA: Global OEM of office printers and MFPs with a sizable direct managed services and document workflow practice. Competes with James Imaging across hardware, MPS, and workflow automation, particularly in larger enterprise accounts.

Direct peers

• Gordon Flesch Company: Family-owned, Midwest-headquartered independent dealer of copiers, printers, and managed print services. Directly comparable regional competitor with similar product mix (MFPs, MPS, document solutions) and overlapping Wisconsin/Illinois territory.
• Marco: Midwest-based managed services and office technology provider offering managed print, document management, and IT services. Comparable scale and business model to James Imaging, with similar multi-state regional footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/JamesSystems
• Facebookfacebook.com/JamesImagingSystems
• LinkedInlinkedin.com/company/james-imaging-systems

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about James Imaging Systems