What Aiello Home Services does

Aiello Home Services is a 4th-generation, family-owned residential home services provider headquartered in Windsor Locks, Connecticut. Founded in 1931, the company operates one of the largest service fleets in the state, dispatching 80+ trucks across 100+ cities and towns in seven Connecticut counties (Hartford, Middlesex, Tolland, New Haven, Windham, New London, Litchfield) and completing approximately 20,000 service calls per year. Service delivery is supported by two physical offices (Windsor Locks HQ and Wallingford), a multi-channel demand capture stack (phone, SMS, online scheduling), and 100+ hours of annual training per technician.

The company's core offering spans five trade verticals: plumbing, heating, air conditioning, electrical, and drain/sewer. The technology stack is primarily field-service-management tooling with advanced diagnostic equipment (drain cameras, hydrojets, roooters); the newer smart home line is built on integration with Alarm.com rather than proprietary hardware or software. The portfolio also includes the Service Partner Plan, a $16.95/month subscription offering emergency priority service, repair discounts, complimentary system checks, and an extended workmanship warranty, plus warranty-backed products such as a 'No Lemons' AC replacement guarantee.

The business model blends professional services revenue (on-demand repair at $99 diagnostic plus $250-$3,500 per job), one-time installation revenue (AC installs $6K-$17K, heat pumps $8.5K-$20K, furnaces $4.6K-$8.5K), and a small but strategically significant recurring subscription stream. Go-to-market is exclusively direct-to-consumer residential, with no commercial/enterprise accounts disclosed. The company is privately held by the Jezouit family under President & CEO Alex Jezouit, with no external funding, acquisitions, or institutional investors evidenced across the input data.

Name

Aiello Home Services

Legal name

Aiello Home Services

Website

https://aiellohomeservices.com

Company type

Private

Founded year

1931

Operating status

Operating

Headcount range

11–50 employees

Short description

Aiello Home Services is a 4th-generation, family-owned residential home services company in Connecticut, providing plumbing, heating, AC, electrical, drain/sewer, and smart home services via an 80+ truck fleet to homeowners across 100+ cities and towns.

Ownership category

akta.pro rank

Product category

Residential Home Services (Plumbing, HVAC, Electrical, Drain/Sewer)

NAICS

Appliance Repair and Maintenance (811412)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Home Automation Hub/Platform Integration for Electrical & HVAC (e.g., HomeKit/Google/Alexa) (HSAOANAI)

akta.pro secondary industries

HVAC Controls, Thermostats & Building Automation Installation (HSAOAGAJ), Smart Thermostat Installation & Integration (HSAOANAA), Smart Appliance & Energy Management Integration (HSAHADAG), Home Automation & Smart Device Electrical Prewire (Controls, Sensors, Hubs) (HSAOADAJ), Smart Generator/Backup Power & Transfer Switch Integration with Home Automation (HSAOANAL)

Keywords

• Residential plumbing services
• HVAC repair and installation
• Home electrical services
• Drain and sewer cleaning
• Home maintenance subscription

Headquarters

HQ city

Windsor Locks

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. On-demand Service and Repair: Revenue generated from plumbing, heating, air conditioning, electrical, and drain cleaning repair services billed at hourly or job-based rates. Includes diagnostic fees starting at $99 and repair costs ranging from $250 to $3,500 depending on service type.
2. Installation Services: Revenue from installing new HVAC systems, water heaters, electrical panels, and other home equipment. Pricing varies significantly by system type - AC installation $6,000-$17,000, furnaces $4,600-$8,500, heat pumps $8,500-$20,000.
3. Service Partner Plan (Monthly Subscription): Monthly maintenance plan at $16.95/month providing emergency priority service, 15% repair discount, complimentary system checks, and 2-year extended workmanship warranty on most services. Recurring subscription revenue from residential homeowners.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Aiello Home Services provides residential plumbing, heating, air conditioning, electrical, drain and sewer, and smart home installation and repair services to homeowners across Connecticut. Founded in 1931, the 4th-generation family-owned company dispatches licensed technicians from a fleet of 80+ service vehicles for on-demand repairs, new system installations, and recurring maintenance under its Service Partner Plan subscription. Service offerings are organized across five core trades plus smart home automation and indoor air quality.

Product overview

Aiello Home Services is a 4th-generation family-owned home service company offering a comprehensive suite of residential services across five core areas: Plumbing (water heaters, drains, pipes, wells), Heating (furnaces, boilers, heat pumps, oil tanks), Air Conditioning (central AC, ductless mini-splits), Electrical (rewiring, panels, generators), and Drain/Sewer services. The company operates as a single unified service offering with the Service Partner Plan as a value-add maintenance program. Recent additions include Smart Home automation services that integrate with Alarm.com for remote monitoring and control of thermostats, energy, water, and security systems. The company differentiates through its 90+ year history, same-day service capability, and comprehensive service guarantees including a 'No Lemons' AC replacement guarantee.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services

Quantifiable outcome

• 20,000 service calls completed per year
• +3 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

13 partnerships are on record, tiered minor.

• Connecticut FoodshareminorOthersAiello has partnered with Connecticut Foodshare since 2011, hosting annual food drives and donating turkeys during Thanksgiving. In total, they have donated nearly 20,000 lbs. of nonperishable food items and over 1,100 turkeys to help feed individuals and families in need across Connecticut.
• Pack Leaders Rescue of CTminorOthersPartnership with animal rescue organization to support animal welfare in the community.
• Wallingford Animal ShelterminorOthersSupport for local animal shelter operations and animal welfare initiatives.
• Connecticut Humane SocietyminorOthersPartnership supporting animal welfare through donations and community support.
• Project PurpleminorOthersCommunity support partnership for initiatives supported by this nonprofit organization.
• Take a Vet FishingminorOthersSupporting veterans through recreational fishing programs and community engagement.
• Explore The TradesminorOthersPartnership supporting workforce development and trade career exploration programs.
• Troops To TradesminorOthersProgram helping military veterans transition into skilled trade careers.
• Rotary Club of Windsor/Windsor LocksminorOthersCommunity service partnership with local Rotary club for various charitable initiatives.
• Windsor Exchange ClubminorOthersPartnership with local community service organization supporting local causes.
• Windsor Locks Lions Club (Bradley Road Race)minorOthersSponsorship of community road race event organized by the local Lions Club.
• Hartford Marathon FoundationminorOthersSponsorship and support for marathon and running events in the Hartford area.
• Girl Scouts of AmericaminorOthersSupport for local Girl Scouts programming and community activities.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Others

• Angi Inc. Home services marketplace connecting homeowners to local contractors. Indirectly competes with Aiello's customer acquisition by aggregating demand away from independent brands and into a national platform.
• ServiceTitan: Software platform purpose-built for residential and commercial trades contractors. Enables Aiello's direct peers with dispatch, CRM, and pricing tools that drive competitive pressure on local independents.

Direct peers

• Roto-Rooter: National plumbing and drain cleaning services franchise. Directly comparable to Aiello's plumbing and drain service lines in residential call-out work and similar technician-dispatched operating model.
• One Hour Heating & Air Conditioning: National HVAC service franchise under Authority Brands. Overlaps with Aiello's heating and cooling service lines, including repair, replacement, and emergency response.
• Benjamin Franklin Plumbing: National residential plumbing franchise under Authority Brands. Comparable service mix, on-demand pricing model, and emphasis on punctuality and guarantees similar to Aiello's value proposition.
• Mr. Rooter Plumbing: Nationwide plumbing franchise owned by Neighborly. Competes head-to-head with Aiello's plumbing business on residential service calls, drain clearing, and water heater work.

Regional players

• Petro Home Services: Northeast provider of home heating oil, HVAC service, and equipment installation. Comparable to Aiello's heating business, particularly oil-to-gas conversions and oil tank replacement.

Broad incumbents

• Home Depot Home Services: Installation services arm of a national home improvement retailer, covering HVAC, water heaters, and electrical. Competes with Aiello on installation tickets rather than emergency repair.
• Neighborly Inc. Roll-up platform of residential home service franchises including Mr. Rooter, Mr. Electric, and Aire Serv. Represents the PE-backed consolidator model that Aiello's regional scale competes against or could ultimately partner with.
• ServiceMaster Restore: National home services brand providing restoration, cleaning, and specialty repair. Overlaps with Aiello's plumbing, drain, and electrical work in emergency and remediation scenarios.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/AielloHomeServices
• Facebookfacebook.com/AielloHomeSrvc
• LinkedInlinkedin.com/company/aiello-home-services
• Xx.com/aiellohomeserv

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aiello Home Services