WestFax
- Company typePrivate
- Founded1999
- HeadquartersCentennial, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
WestFax firmographics
Firmographics- Name
- WestFax
- Legal name
- WestFax, Inc.
- Website
- https://westfax.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
WestFax industry classification
Industry- Product category
- Cloud Fax Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)
- akta.pro secondary industry
- Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI)
Keywords
Where WestFax is headquartered
LocationHeadquarters
- HQ city
- Centennial
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
WestFax business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Cloud Fax Subscription: Recurring subscription fees for HIPAA-compliant cloud fax services across multiple product tiers including Basic, HIPAA Basic, and enterprise plans. Pricing varies by tier with features like fax counts, integrations, and support levels.
- API Access Fees: Developer API access with credentials provided upon registration. Enterprise customers can integrate fax capabilities into their applications using the REST API, with usage based on API calls and fax volume.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic Plan |
| Subscription | Monthly | HIPAA Basic Plan |
| Subscription | Annual | Enterprise Plans |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels6 records
WestFax product offering
Product offeringCore offering
WestFax is a cloud-based HIPAA-compliant fax services company that provides secure fax transmission and receipt for healthcare organizations and other entities handling protected health information. The core offering is a multi-channel cloud fax platform accessed via web portal, email, mobile apps, print driver, and a developer API, supplemented by an AI-powered Intelligent Document Processing product (WestFax Comprehend) that automates medical document intake, classification, extraction, and routing using OCR and FHIR-aligned models.
Product overview
WestFax offers a cloud-based secure fax platform primarily serving healthcare organizations with HIPAA-compliant communication needs. The core product portfolio consists of HIPAA Compliant Fax Service (core platform), Enterprise Fax API (programmatic access), and WestFax Comprehend (AI-powered document processing). The platform operates as a unified system where documents flow through intake channels (web portal, email, API, MFP, mobile apps) and are processed/delivered via configurable workflows. Integration modules extend functionality including Single Sign-On (SSO) with major identity providers, EPIC EHR integration, MFP/MFD connectors for major printer brands, PaperCut print management, Microsoft Teams SendFax app, and Azure Storage integration. Enterprise workflow automation is handled through the Cloud Fax Toolkit (CFT) with AutoPrint, Inbound Download, and Print to Fax Driver capabilities. The platform integrates with major EHR systems (Epic, Cerner, Allscripts, Meditech, EclinicalWorks, NextGen) and supports enterprise identity management via Okta, OneLogin, and SAML SSO.
Differentiator
Problem solved
Functional benefit
Brands
- WestFax Comprehend™: AI-powered Intelligent Document Processing platform for healthcare organizations that automates medical document intake, classification, extraction and routing
Products and services
- HIPAA Compliant Fax Service Cloud-based secure fax service designed for healthcare organizations, enabling HIPAA-compliant sending and receiving of protected health information via web portal, email, or mobile apps, with SOC 2 data centers, TLS and AES-256 encryption, and Business Associate Agreement coverage.
- Enterprise Fax API REST-based programmatic API enabling developers to integrate HIPAA-compliant fax capabilities into enterprise applications, EMR systems, and custom workflows, with support for sending and receiving faxes, contacts, cover pages, reporting, user management, webhooks, and provisioning.
- WestFax Comprehend AI-powered Intelligent Document Processing platform that automates medical document intake, classification, extraction and routing using optical character recognition, natural language processing, and FHIR-aligned classification models to convert inbound healthcare documents into structured, searchable data integrated with EHR systems.
- Print to Fax Driver Windows printer driver that emulates a fax machine, allowing users to send faxes directly from any application by simply printing a document, eliminating the need for a physical fax machine.
- Cloud Fax Toolkit (CFT) Enterprise workflow automation toolkit including AutoPrint for automatic fax printing, Inbound Download for automated fax ingestion, and network file drop capabilities, designed to integrate fax documents into enterprise document workflows.
- OCR-Workflow / Cloud Fax OCR Optical character recognition service that converts inbound fax images into readable, searchable text documents, enabling downstream workflow automation and integration with line-of-business systems.
- MFP/MFD Fax Connectors Connector product enabling HIPAA-compliant fax sending and receiving directly from multi-function printer devices including Xerox, HP, Canon, Kyocera, Konica Minolta, and Lexmark, allowing offices to extend existing MFP investments into secure cloud fax workflows.
- Cloud Fax Connector (Legacy Migration) Migration tool for transitioning from on-premise legacy fax servers such as RightFax to WestFax cloud fax service, designed to lower switching barriers for enterprises moving off legacy fax infrastructure.
- Microsoft Teams SendFax Microsoft Teams application that enables users to send faxes directly from the Teams collaboration platform, extending WestFax cloud fax capabilities into the Microsoft 365 workflow.
- WestFax Mobile App Native mobile applications for iOS and Android that enable users to send, receive, and sign documents on the go from smartphone devices, extending WestFax cloud fax capabilities to mobile clinical and administrative workflows.
Quantifiable outcome
- Save over 75% of current fax expenses compared to legacy platforms like RightFax
- +2 more outcomes
Companies that use WestFax
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
WestFax technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
AI capability7 records
Feature6 records
WestFax partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered minor and core.
- National Forest FoundationminorEnvironmental partnership through which WestFax pledges to plant 10,000 trees as part of its sustainability commitment. The partnership supports reforestation efforts and demonstrates WestFax's dedication to environmental conservation and corporate social responsibility.
- EPICcoreNative EPIC EMR integration allowing healthcare organizations to integrate fax capabilities directly into their EPIC workflows for seamless patient information exchange.
- CernercoreIntegration with Cerner EHR system for healthcare organizations to send and receive faxes within their existing EHR workflows.
- AllscriptscoreIntegration with Allscripts EHR platform enabling healthcare providers to incorporate HIPAA-compliant fax into their clinical workflows.
- MeditechcoreIntegration with Meditech EHR system for secure fax communications within healthcare organizations using Meditech platforms.
- EclinicalWorkscoreIntegration with eClinicalWorks EHR platform enabling healthcare organizations to use WestFax fax services within their existing eCW workflows.
- NextGencoreIntegration with NextGen EHR system for healthcare providers to access HIPAA-compliant fax functionality within NextGen platforms.
- XeroxcoreXerox MFP integration allowing users to send faxes directly from Xerox multifunction printers through WestFax's cloud fax platform.
- HPcoreHP MFP integration enabling healthcare organizations to send faxes from HP multifunction printers via WestFax cloud fax.
- CanoncoreCanon MFP integration for sending faxes from Canon multifunction printers through WestFax's secure cloud platform.
- KyoceracoreKyocera MFP integration allowing Kyocera multifunction printer users to access WestFax cloud fax capabilities.
- Konica MinoltacoreKonica Minolta MFP integration enabling users to send faxes through WestFax from Konica Minolta devices.
- LexmarkcoreLexmark MFP integration allowing Lexmark multifunction printer users to utilize WestFax cloud fax services.
- MicrosoftcoreMicrosoft Single Sign-On integration supporting Azure AD authentication; Microsoft Teams SendFax app for sending faxes directly from Teams; Azure Storage integration for file uploads.
- GooglecoreGoogle Single Sign-On integration supporting Google authentication for WestFax portal access.
- OktacoreOkta SSO integration supporting Okta identity management for WestFax user authentication.
- OneLogincoreOneLogin SSO integration supporting OneLogin identity platform for WestFax authentication.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
WestFax competitors and assessment
Company assessmentDirect peers
- Consensus Cloud Solutions (eFax): eFax is the largest pure-play cloud fax provider in the US, owned by publicly-traded Consensus Cloud Solutions. It directly competes with WestFax across healthcare, enterprise, and SMB segments with HIPAA-compliant offerings and similar API/portal delivery. Most directly comparable peer given overlapping product, customer base, and go-to-market.
- Biscom: Biscom provides enterprise fax solutions including cloud and on-premise deployments, with deep healthcare and regulated-industry penetration. Competes head-to-head with WestFax in HIPAA-compliant enterprise fax, secure file transfer, and document workflow automation for hospitals and insurers.
- SRFax: SRFax is a smaller cloud fax provider that explicitly markets HIPAA-compliant fax services to healthcare organizations. Closely comparable in product scope, target customer profile, and SMB/enterprise tiering, though with less depth of EHR integration than WestFax.
- Concord Fax Technologies: Concord (formerly EtherFax) provides cloud fax services with healthcare focus, including direct EHR integration and FHIR-aligned document delivery. Closely comparable in addressing healthcare interoperability pain points that WestFax targets, particularly around Epic and Cerner workflows.
- HelloFax: HelloFax offers online cloud fax services with API and web portal delivery. While less healthcare-specialized than WestFax, it competes in the same SMB/enterprise cloud fax category and serves similar use cases for general business document transmission.
- MetroFax: MetroFax is a cloud-based fax service targeting small and mid-sized businesses with internet fax, mobile apps, and API integrations. Overlaps with WestFax's Basic and SMB tiers and competes on price and ease of use, though it lacks WestFax's deep healthcare compliance posture.
Broad incumbents
- RingCentral Fax: RingCentral offers cloud fax as part of its broader unified communications (UCaaS) platform. It competes with WestFax on enterprise fax but bundles fax with voice, messaging, and contact center. Larger scale and broader portfolio give RingCentral incumbency advantages in mid-market and enterprise deals where UC consolidation matters.
- OpenText (RightFax): OpenText's RightFax is the dominant on-premise enterprise fax server, explicitly cited by WestFax as the legacy platform it displaces. OpenText also offers RightFax Connect for cloud fax. Large public company with broad information management portfolio; key incumbent whose installed base represents WestFax's primary migration opportunity.
- Kofax (now Tungsten Automation): Kofax (Tungsten Automation) provides intelligent document processing, capture, and workflow automation used in healthcare and regulated industries. Adjacent competitor to WestFax Comprehend's AI document processing capabilities and a broader incumbent in healthcare document automation.
Emerging players
- Documo: Documo is a cloud fax and document workflow platform targeting healthcare and enterprise customers with HIPAA-compliant offerings, EHR integrations, and API-first architecture. Comparable product positioning to WestFax with similar compliance focus, representing a newer competitor in the same niche.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
WestFax social profiles
Digital presenceWestFax compliance and trust
Trust signalCompliance9 records
WestFax financial estimates
Financial estimateRevenue estimate
Valuation estimate
WestFax leadership team
Management profileNumber of profiles
Profiles1 record
WestFax funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
WestFax M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about WestFax
What does WestFax do?
WestFax is a cloud-based HIPAA-compliant fax services company that provides secure fax transmission and receipt for healthcare organizations and other entities handling protected health information. The core offering is a multi-channel cloud fax platform accessed via web portal, email, mobile apps, print driver, and a developer API, supplemented by an AI-powered Intelligent Document Processing product (WestFax Comprehend) that automates medical document intake, classification, extraction, and routing using OCR and FHIR-aligned models.
Is WestFax a public or private company?
WestFax is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was WestFax founded?
WestFax was founded in 1999. It employs 11 to 50 people.
Where is WestFax based?
WestFax is headquartered in Centennial, United States, in the North America region.
How does WestFax make money?
Two revenue lines are on record. Cloud Fax Subscription is the primary driver. The others are API Access Fees.
Who are WestFax's main competitors?
Direct peers on record are Consensus Cloud Solutions (eFax), Biscom, SRFax, Concord Fax Technologies, HelloFax and MetroFax. Broad incumbents are RingCentral Fax, OpenText (RightFax) and Kofax (now Tungsten Automation). Documo is listed as an emerging player.
Does WestFax have an API?
Yes. WestFax offers a HIPAA-compliant REST API for fax integration. The API supports sending and receiving faxes, managing contacts, cover pages, reporting, user management, and webhooks. Available in multiple formats including JSON, XML, and SOAP/RPC bindings. Sample code provided in PHP, Python, .NET, C++, and more. Developers can test APIs using Postman collection available on GitHub. Features include: Send Fax, Receive Fax, Contacts, Cover page, Reporting, User Management, Webhooks, and Provisioning Beta. Developer documentation is at apidocs.westfax.com/?version=latest.
What industry is WestFax in?
WestFax's product category is Cloud Fax Services. Its primary akta.pro industry code is HDABAAAL, Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions), with a secondary code of HDABAHAI, Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC). Its NAICS code is 5182 and its SIC code is 7372.