SymQuest Group
SymQuest Group is a Vermont-based managed service provider and Konica Minolta subsidiary delivering managed IT, cybersecurity, cloud, managed print, and unified communications services to SMB and mid-market customers across Maine, New Hampshire, New York, and Vermont.
- Company typePrivate
- Founded1996
- HeadquartersSouth Burlington, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What SymQuest Group does
SymQuest Group, Inc. is a private managed service provider founded in 1996 and headquartered in South Burlington, Vermont, operating as a wholly-owned subsidiary of Konica Minolta Business Solutions U.S.A., Inc. under the All Covered IT services division. The firm delivers an integrated portfolio spanning managed IT services, cybersecurity, cloud services, managed print, unified communications, and workplace solutions (document management, digital faxing, business continuity). Its technology stack is built primarily through partnerships rather than proprietary development — Microsoft (Solutions Partner), Cisco, Fortinet, VMware, Citrix, HP Enterprise, Datto, Veeam, Proofpoint, PaperCut, and KnowBe4 underpin the managed services stack, while PrinterLogic's serverless printing infrastructure is wrapped into the proprietary-branded SafetyNet SimplePrint solution for off-network, MFA-secured pull printing.
The company targets small and mid-sized businesses, plus selected verticals (government, healthcare, K-12 education, legal), across a four-state Northeast US territory (Maine, New Hampshire, New York, Vermont) served from offices in South Burlington VT, West Lebanon NH, Plattsburgh NY, and Rutland VT. Revenue is generated through a mix of recurring managed IT and managed print contracts, hardware and software resale (copiers, multifunction and production printers, wide-format, label and envelope printers, phone systems), and project-based professional services. Go-to-market is consultative and sales-led via regional account executives, supported by content marketing (Tech Talk blog, monthly newsletter, webinars, guides, case studies) and a free-consultation conversion model. The customer base is distributed across regulated and unregulated SMB segments, with named reference accounts including AVCOG (government), VHFA (state housing finance), and HIPAA-compliant healthcare practices.
Operations appear steady rather than rapidly scaling: the firm carries 51-100 employees, has no public funding history, and did not disclose revenue. Named 2025 Channel Partners MSP 501 honoree status and ongoing product launches (SafetyNet SimplePrint, Microsoft Teams Direct Routing, KnowBe4-driven security awareness) indicate a firm actively extending its managed services portfolio within its regional footprint, leveraging Konica Minolta's enterprise channel for scale it could not achieve as an independent regional MSP.
SymQuest Group firmographics
Firmographics- Name
- SymQuest Group
- Legal name
- SymQuest Group, Inc.
- Website
- https://symquest.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SymQuest Group is a Vermont-based managed service provider and Konica Minolta subsidiary delivering managed IT, cybersecurity, cloud, managed print, and unified communications services to SMB and mid-market customers across Maine, New Hampshire, New York, and Vermont.
- Ownership category
- akta.pro rank
SymQuest Group industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- Remote Monitoring & Management (RMM) Services (BPAEABAA)
Keywords
Where SymQuest Group is headquartered
LocationHeadquarters
- HQ city
- South Burlington
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
SymQuest Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Ongoing managed IT services including network infrastructure, cybersecurity, cloud services, and business continuity. Delivered as subscription-based recurring revenue model with monthly or annual billing.
- Managed Print Services: Managed print services including print environment assessments, fleet monitoring, round-the-clock support, and workflow assessments. Offered as part of managed services contracts.
- Hardware and Software Sales: Sale of copiers, printers, multifunction devices, production printers, wide format printers, envelope printers, label printers, phone systems, and related software licenses.
- Professional Services: Implementation services, technical consulting, network assessments, cybersecurity assessments, and training services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Other | Consultation-based pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
SymQuest Group product offering
Product offeringCore offering
SymQuest Group is a managed service provider that delivers integrated IT, cybersecurity, cloud, managed print, and workplace solutions to small and mid-sized businesses in the Northeast US. The company sells and supports copier, multifunction, production, wide-format, and label printers from Konica Minolta alongside recurring managed IT and managed print contracts. Offerings span network infrastructure design, cybersecurity assessments, Microsoft 365 and cloud management, business continuity, unified communications (Teams Direct Routing, Hosted PBX, Webex), document management, and digital faxing.
Product overview
SymQuest Group is a managed service provider offering an integrated portfolio of IT, cybersecurity, cloud services, managed print, and workplace solutions. The core offerings include Managed IT Services with network infrastructure and security, Cybersecurity services with assessments and employee training, Cloud Services with public/private cloud management and Microsoft 365, and comprehensive Managed Print Services. The company also provides unified communications through Microsoft Teams Direct Routing and Hosted PBX, and workplace solutions including document management and digital faxing. Key product offerings include SafetyNet SimplePrint for off-network printing via PrinterLogic integration, and a full range of copier and printer hardware across production, wide format, multifunction, and specialized categories.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
Quantifiable outcome
- Accounts using MFA are 99.9% less likely to be compromised according to Microsoft identity security data cited in company materials.
- +2 more outcomes
Companies that use SymQuest Group
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles5 records
SymQuest Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability2 records
Feature3 records
SymQuest Group partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core, flagship and supporting.
- Konica MinoltacoreSymQuest is a Konica Minolta Company and operates as part of Konica Minolta's IT services division. All Covered is Konica Minolta's IT services division brand under which SymQuest operates. This relationship provides SymQuest access to Konica Minolta's enterprise technology partnerships, hardware procurement, and brand credibility in the managed services market.
- All CoveredcoreAll Covered is Konica Minolta's IT services division. SymQuest operates as a brand within this division, leveraging the All Covered framework for managed IT and cybersecurity services delivery.
- KnowBe4flagshipSymQuest has partnered with KnowBe4, the world's largest integrated security awareness training platform, to provide clients with cybersecurity awareness training. KnowBe4 offers over 1300 security awareness training content items including interactive modules, videos, games, posters, and newsletters. SymQuest uses KnowBe4 to deliver simulated phishing attacks and training programs for client employees.
- PrinterLogiccoreStrategic partnership with PrinterLogic, a world leader in serverless printing infrastructure, to deliver SafetyNet SimplePrint solution. The partnership enables SymQuest to offer off-network printing capabilities that combine PrinterLogic's Direct IP printing platform with SymQuest's managed IT support services.
- MicrosoftcoreMicrosoft Solutions Partner status indicates SymQuest has demonstrated deep expertise in Microsoft technologies including Microsoft 365, Azure, Teams, and related cloud platforms. Enables delivery of Microsoft-centric managed IT and unified communications solutions.
- CiscocoreTechnology partnership for network infrastructure, security, and collaboration solutions. Cisco networking equipment and security platforms form part of SymQuest's recommended technology stack for client environments.
- FortinetcoreFortinet next-generation firewall and security solutions are part of SymQuest's cybersecurity offerings. Partnership enables delivery of advanced network security, intrusion prevention, and web filtering capabilities.
- VMwaresupportingVMware virtualization and cloud infrastructure technologies support SymQuest's cloud services delivery and hybrid environment management for clients.
- CitrixsupportingCitrix virtualization and VDI solutions supported within SymQuest's managed services offerings for desktop and application delivery.
- HP EnterprisesupportingHP enterprise printing and computing solutions integrated into SymQuest's product offerings for managed print and hardware refresh services.
- DattosupportingDatto backup, disaster recovery, and business continuity solutions supported within SymQuest's data protection service offerings.
- VeeamsupportingVeeam backup and replication software supported within SymQuest's data protection and disaster recovery solutions.
- PrometheansupportingPromethean interactive display solutions for K-12 education classrooms. SymQuest serves as a partner for implementing Promethean interactive boards with features including screen sharing, STEM curriculum support, and distance learning enablement.
- ProofpointsupportingProofpoint email security and cybersecurity solutions integrated into SymQuest's email threat protection and security awareness offerings.
- PaperCutsupportingPaperCut print management software supported within SymQuest's managed print services for print tracking, auditing, and cost control.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
SymQuest Group competitors and assessment
Company assessmentDirect peers
- All Covered: Konica Minolta's national IT services division brand under which SymQuest operates. Directly comparable as the same managed IT and cybersecurity portfolio delivered through Konica Minolta's parent organization at greater national scale.
- Dataprise: Mid-Atlantic-based MSP delivering managed IT, cybersecurity, cloud, and unified communications to SMB and mid-market customers. Comparable in service mix, customer profile, and recurring managed services revenue model.
- Ntiva: National MSP offering managed IT, cybersecurity, cloud, and UC services to SMB and mid-market clients. Similar service breadth and subscription-based recurring revenue model targeting the same customer segment.
- ePlus Technology: Provider of managed IT services, cybersecurity, and cloud solutions with strong vendor partnerships across Cisco, Microsoft, and VMware. Comparable integrated IT services portfolio for SMB and mid-market customers.
- CMIT Solutions: Franchise-based MSP network delivering managed IT, cybersecurity, and managed print to SMBs across multiple US regions. Comparable in SMB focus, service mix, and subscription managed services model.
- Stratosphere Networks: Mid-market MSP delivering managed IT, cybersecurity, cloud, and unified communications with strong Microsoft and Cisco alignment. Comparable recurring managed services business targeting SMB and mid-market customers.
- BlackPoint IT Services: Regional MSP serving SMB and mid-market customers with managed IT, cybersecurity, and cloud services. Comparable in service portfolio, customer profile, and regional go-to-market approach.
- Coretelligent: Managed IT and cybersecurity provider for SMB and mid-market customers, with strong Microsoft and cloud platform partnerships. Comparable managed services portfolio and recurring revenue model.
- Computer Solutions Inc. Regional managed IT services and managed print provider serving SMB customers with network, cybersecurity, and print management offerings. Closely comparable in service mix and SMB customer focus.
Broad incumbents
- Konica Minolta Business Solutions U.S.A. SymQuest's parent company and the broader enterprise hardware, managed print, and IT services organization. Comparable as the incumbent parent providing managed print and IT services at significantly larger national scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
SymQuest Group social profiles
Digital presenceSymQuest Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
SymQuest Group leadership team
Management profileNumber of profiles
Profiles11 records
SymQuest Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SymQuest Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SymQuest Group
What does SymQuest Group do?
SymQuest Group is a managed service provider that delivers integrated IT, cybersecurity, cloud, managed print, and workplace solutions to small and mid-sized businesses in the Northeast US. The company sells and supports copier, multifunction, production, wide-format, and label printers from Konica Minolta alongside recurring managed IT and managed print contracts. Offerings span network infrastructure design, cybersecurity assessments, Microsoft 365 and cloud management, business continuity, unified communications (Teams Direct Routing, Hosted PBX, Webex), document management, and digital faxing.
Is SymQuest Group a public or private company?
SymQuest Group is a private company. It is classified as corporate owned and is currently operating.
When was SymQuest Group founded?
SymQuest Group was founded in 1996. It employs 51 to 100 people.
Where is SymQuest Group based?
SymQuest Group is headquartered in South Burlington, United States, in the North America region.
How does SymQuest Group make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are managed Print Services, hardware and Software Sales and professional Services.
Who are SymQuest Group's main competitors?
Direct peers on record are All Covered, Dataprise, Ntiva, ePlus Technology, CMIT Solutions, Stratosphere Networks, BlackPoint IT Services, Coretelligent and Computer Solutions Inc.. Konica Minolta Business Solutions U.S.A. is listed as a broad incumbent.
Does SymQuest Group have an API?
No public API is recorded for SymQuest Group.
What industry is SymQuest Group in?
SymQuest Group's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAA, Remote Monitoring & Management (RMM) Services. Its NAICS code is 518 and its SIC code is 7370.