SymQuest Group

What SymQuest Group does

SymQuest Group, Inc. is a private managed service provider founded in 1996 and headquartered in South Burlington, Vermont, operating as a wholly-owned subsidiary of Konica Minolta Business Solutions U.S.A., Inc. under the All Covered IT services division. The firm delivers an integrated portfolio spanning managed IT services, cybersecurity, cloud services, managed print, unified communications, and workplace solutions (document management, digital faxing, business continuity). Its technology stack is built primarily through partnerships rather than proprietary development — Microsoft (Solutions Partner), Cisco, Fortinet, VMware, Citrix, HP Enterprise, Datto, Veeam, Proofpoint, PaperCut, and KnowBe4 underpin the managed services stack, while PrinterLogic's serverless printing infrastructure is wrapped into the proprietary-branded SafetyNet SimplePrint solution for off-network, MFA-secured pull printing.

The company targets small and mid-sized businesses, plus selected verticals (government, healthcare, K-12 education, legal), across a four-state Northeast US territory (Maine, New Hampshire, New York, Vermont) served from offices in South Burlington VT, West Lebanon NH, Plattsburgh NY, and Rutland VT. Revenue is generated through a mix of recurring managed IT and managed print contracts, hardware and software resale (copiers, multifunction and production printers, wide-format, label and envelope printers, phone systems), and project-based professional services. Go-to-market is consultative and sales-led via regional account executives, supported by content marketing (Tech Talk blog, monthly newsletter, webinars, guides, case studies) and a free-consultation conversion model. The customer base is distributed across regulated and unregulated SMB segments, with named reference accounts including AVCOG (government), VHFA (state housing finance), and HIPAA-compliant healthcare practices.

Operations appear steady rather than rapidly scaling: the firm carries 51-100 employees, has no public funding history, and did not disclose revenue. Named 2025 Channel Partners MSP 501 honoree status and ongoing product launches (SafetyNet SimplePrint, Microsoft Teams Direct Routing, KnowBe4-driven security awareness) indicate a firm actively extending its managed services portfolio within its regional footprint, leveraging Konica Minolta's enterprise channel for scale it could not achieve as an independent regional MSP.

Name

SymQuest Group

Legal name

SymQuest Group, Inc.

Website

https://symquest.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

51–100 employees

Short description

SymQuest Group is a Vermont-based managed service provider and Konica Minolta subsidiary delivering managed IT, cybersecurity, cloud, managed print, and unified communications services to SMB and mid-market customers across Maine, New Hampshire, New York, and Vermont.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

Keywords

• Managed IT services
• Managed print services
• Cybersecurity solutions
• Cloud services
• Unified communications

Headquarters

HQ city

South Burlington

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Ongoing managed IT services including network infrastructure, cybersecurity, cloud services, and business continuity. Delivered as subscription-based recurring revenue model with monthly or annual billing.
2. Managed Print Services: Managed print services including print environment assessments, fleet monitoring, round-the-clock support, and workflow assessments. Offered as part of managed services contracts.
3. Hardware and Software Sales: Sale of copiers, printers, multifunction devices, production printers, wide format printers, envelope printers, label printers, phone systems, and related software licenses.
4. Professional Services: Implementation services, technical consulting, network assessments, cybersecurity assessments, and training services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

SymQuest Group is a managed service provider that delivers integrated IT, cybersecurity, cloud, managed print, and workplace solutions to small and mid-sized businesses in the Northeast US. The company sells and supports copier, multifunction, production, wide-format, and label printers from Konica Minolta alongside recurring managed IT and managed print contracts. Offerings span network infrastructure design, cybersecurity assessments, Microsoft 365 and cloud management, business continuity, unified communications (Teams Direct Routing, Hosted PBX, Webex), document management, and digital faxing.

Product overview

SymQuest Group is a managed service provider offering an integrated portfolio of IT, cybersecurity, cloud services, managed print, and workplace solutions. The core offerings include Managed IT Services with network infrastructure and security, Cybersecurity services with assessments and employee training, Cloud Services with public/private cloud management and Microsoft 365, and comprehensive Managed Print Services. The company also provides unified communications through Microsoft Teams Direct Routing and Hosted PBX, and workplace solutions including document management and digital faxing. Key product offerings include SafetyNet SimplePrint for off-network printing via PrinterLogic integration, and a full range of copier and printer hardware across production, wide format, multifunction, and specialized categories.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services

Quantifiable outcome

• Accounts using MFA are 99.9% less likely to be compromised according to Microsoft identity security data cited in company materials.
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature3 records

Partnerships

15 partnerships are on record, tiered core, flagship and supporting.

• Konica MinoltacoreOEM/ Whitelabel/ Licensing PartnerSymQuest is a Konica Minolta Company and operates as part of Konica Minolta's IT services division. All Covered is Konica Minolta's IT services division brand under which SymQuest operates. This relationship provides SymQuest access to Konica Minolta's enterprise technology partnerships, hardware procurement, and brand credibility in the managed services market.
• All CoveredcoreOEM/ Whitelabel/ Licensing PartnerAll Covered is Konica Minolta's IT services division. SymQuest operates as a brand within this division, leveraging the All Covered framework for managed IT and cybersecurity services delivery.
• KnowBe4flagshipTechnology or IntegrationSymQuest has partnered with KnowBe4, the world's largest integrated security awareness training platform, to provide clients with cybersecurity awareness training. KnowBe4 offers over 1300 security awareness training content items including interactive modules, videos, games, posters, and newsletters. SymQuest uses KnowBe4 to deliver simulated phishing attacks and training programs for client employees.
• PrinterLogiccoreTechnology or IntegrationStrategic partnership with PrinterLogic, a world leader in serverless printing infrastructure, to deliver SafetyNet SimplePrint solution. The partnership enables SymQuest to offer off-network printing capabilities that combine PrinterLogic's Direct IP printing platform with SymQuest's managed IT support services.
• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner status indicates SymQuest has demonstrated deep expertise in Microsoft technologies including Microsoft 365, Azure, Teams, and related cloud platforms. Enables delivery of Microsoft-centric managed IT and unified communications solutions.
• CiscocoreTechnology or IntegrationTechnology partnership for network infrastructure, security, and collaboration solutions. Cisco networking equipment and security platforms form part of SymQuest's recommended technology stack for client environments.
• FortinetcoreTechnology or IntegrationFortinet next-generation firewall and security solutions are part of SymQuest's cybersecurity offerings. Partnership enables delivery of advanced network security, intrusion prevention, and web filtering capabilities.
• VMwaresupportingTechnology or IntegrationVMware virtualization and cloud infrastructure technologies support SymQuest's cloud services delivery and hybrid environment management for clients.
• CitrixsupportingTechnology or IntegrationCitrix virtualization and VDI solutions supported within SymQuest's managed services offerings for desktop and application delivery.
• HP EnterprisesupportingTechnology or IntegrationHP enterprise printing and computing solutions integrated into SymQuest's product offerings for managed print and hardware refresh services.
• DattosupportingTechnology or IntegrationDatto backup, disaster recovery, and business continuity solutions supported within SymQuest's data protection service offerings.
• VeeamsupportingTechnology or IntegrationVeeam backup and replication software supported within SymQuest's data protection and disaster recovery solutions.
• PrometheansupportingTechnology or IntegrationPromethean interactive display solutions for K-12 education classrooms. SymQuest serves as a partner for implementing Promethean interactive boards with features including screen sharing, STEM curriculum support, and distance learning enablement.
• ProofpointsupportingTechnology or IntegrationProofpoint email security and cybersecurity solutions integrated into SymQuest's email threat protection and security awareness offerings.
• PaperCutsupportingTechnology or IntegrationPaperCut print management software supported within SymQuest's managed print services for print tracking, auditing, and cost control.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• All Covered: Konica Minolta's national IT services division brand under which SymQuest operates. Directly comparable as the same managed IT and cybersecurity portfolio delivered through Konica Minolta's parent organization at greater national scale.
• Dataprise: Mid-Atlantic-based MSP delivering managed IT, cybersecurity, cloud, and unified communications to SMB and mid-market customers. Comparable in service mix, customer profile, and recurring managed services revenue model.
• Ntiva: National MSP offering managed IT, cybersecurity, cloud, and UC services to SMB and mid-market clients. Similar service breadth and subscription-based recurring revenue model targeting the same customer segment.
• ePlus Technology: Provider of managed IT services, cybersecurity, and cloud solutions with strong vendor partnerships across Cisco, Microsoft, and VMware. Comparable integrated IT services portfolio for SMB and mid-market customers.
• CMIT Solutions: Franchise-based MSP network delivering managed IT, cybersecurity, and managed print to SMBs across multiple US regions. Comparable in SMB focus, service mix, and subscription managed services model.
• Stratosphere Networks: Mid-market MSP delivering managed IT, cybersecurity, cloud, and unified communications with strong Microsoft and Cisco alignment. Comparable recurring managed services business targeting SMB and mid-market customers.
• BlackPoint IT Services: Regional MSP serving SMB and mid-market customers with managed IT, cybersecurity, and cloud services. Comparable in service portfolio, customer profile, and regional go-to-market approach.
• Coretelligent: Managed IT and cybersecurity provider for SMB and mid-market customers, with strong Microsoft and cloud platform partnerships. Comparable managed services portfolio and recurring revenue model.
• Computer Solutions Inc. Regional managed IT services and managed print provider serving SMB customers with network, cybersecurity, and print management offerings. Closely comparable in service mix and SMB customer focus.

Broad incumbents

• Konica Minolta Business Solutions U.S.A. SymQuest's parent company and the broader enterprise hardware, managed print, and IT services organization. Comparable as the incumbent parent providing managed print and IT services at significantly larger national scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/symquest
• Facebookfacebook.com/SymQuest
• LinkedInlinkedin.com/company/symquest-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SymQuest Group